Rated 5 out of 5 by Veronica29 Great stay at this hotel
I would like to express my satisfaction with my recent stay at this hotel. The staff were exceptional - professional and helpful. The rooms were comfy and the atmosphere was great! I would definitely recommend this hotel to anyone who is looking for a nice place to stay in Vancouver that is close to downtown.
March 26, 2013
Rated 1 out of 5 by Bayview Comfortable beds
We enjoyed the luxury of the room. Very comfortable bed. Amazingly soft , ironed sheets. Made me feel like a queen.
May 2, 2014
Rated 3 out of 5 by Aixel777 Problems with breakfast
The quality and the choice of the breakfast buffet is really very poor. Considering also that the price is quite expensive. For sure it's something under the standard level of Sheraton hotels and under any standard of hotels of the same level.
The restaurant quality instead is good, but really too expensive.
April 29, 2013
Rated 5 out of 5 by Heather16 Sheaton is our new home, away from home!
As a family, we travel a lot! We have stayed at many hotels, but didn't feel like we had found the right " chain" to meet our needs. The Sheaton is now a hotel chain that we will seek out for our future trips. Our next trip is to Mexico in May for 2 weeks and I look forward to staying at the Sheaton there!
January 13, 2013
Rated 3 out of 5 by mm87 Love the Wall Centre
The Wall Centre is perfectly located in downtown Vancouver with many amenities in reach. I've stayed at this hotel many times and it is one of my Vancouver favorites. The hotel is clean and well managed but some of the rooms are starting to need a bit of updating. Still, the Wall Centre is great value.
February 11, 2013
Rated 3 out of 5 by Bil1680 Unexpected
The first day we arrived, the room was short of Complementary water bottle. Then the water Did not drained properly in the bath tub. Short of shampoo,bar soap etc in the second days. Bath towel was used and it was torn
So i hope your hotel in Vancouver should double checked before any new guess arrive
October 2, 2012
Rated 4 out of 5 by barbara49 Beautiful hotel
This Sheraton is very classy. We very much enjoyed out stay. We would have two somewhat negative comments. The pool is very noisy when the kids bat the floaties about. That just is what it is. What really bothered us was that we could not walk from building 2 (which we stayed in) to building 1 without being asphyxiated by smokers outside the hotel. We would take the third floor bridge to escape it, but we really wanted to be outside. Perhaps a separate, covered area would be advisable. We were also confused that as Starwood Preferred guests, we were to have free pool and exercise access and free Wi-Fi, but we had to pay $55 for Club Access which gave us Wi-Fi, pool access and club lounge access. It seemed like double charging unless we misunderstood it. The Club Lounge was nice, though.
Parking was way too much. We parked around the corner for $16 a day. However, we loved our stay, our room, and the employees. Lisa in Club Lounge was very sweet.
Thanks for a wonderful four night stay.
August 5, 2013
Rated 5 out of 5 by BPCTraveller Best Value and Location
Super convenient downtown Vancouver hotel. 20 minutes from airport and within walking distance once downtown of the major sites and shopping. Room service is superb. There are two towers and I recommend staying in the main tower as the views are better. Great recommendation for business travellers.
July 28, 2013
Rated 2 out of 5 by RandyinSeattle Disappointed
The corner suite I had reserved for months wasn't ready so was put in a family suite. The room consisted of a long hallway, two beds in the living room and one in the bedroom. No couch, decor was early 90's, cheap lamps that were difficult to turn on. The plus; someone's sock from a previous visit.
February 25, 2013
Rated 4 out of 5 by Avery39 Bright Comfortable Room
The Room was large, clean, and very comfortable. The floor to ceiling windows allow natural light into the room and provide great views of the surrounding area. The location on Burrard Street is fantastic. Shopping, restaurants, movies and all downtown Vancouver has to offer are just steps away.
February 24, 2013
Rated 5 out of 5 by ThePresident173 room
We thoroughly enjoyed the room, the view and the feeling of living in Vancouver for the four day stay. Everything was great and conveniently close to the Hotel.
April 17, 2014
Rated 5 out of 5 by Ari81 Great location to everything
Great hotel that is close to everything- walking distance to great shopping and places to dine. Skip dessert at the lobby bar- not that noteable and b-fast is def. pricey for what it is. live entertainment on Friday night was enjoyable and the overall room was superab. Would def. stay again.
January 23, 2013
Rated 4 out of 5 by Arnn Friendly, helpful staff
An older facility that, here and there, shows its age.
May 4, 2014
Rated 3 out of 5 by PoorSleepVan Sheraton Wall Needs New Matresses
Checked-in to a room with a severely saggy mattress well past its lifecycle. Requested a mattress change in morning and and was moved to identical room on another floor. Bed was almost as poor shape. Had a terrible sleep both nights. Left hotel more tired and uncomfortable than I arrived.
April 1, 2013
Rated 5 out of 5 by Cal73 Only one complaint
Fantastic hotel. Only complaint is lack of staff at front desk. Each time we needed to deal with front desk there was only one staff member at desk, therefore long wait lines. For such an upscale hotel there should be more front desk staff to meet customers needs in a more timely matter.
May 27, 2013
Rated 5 out of 5 by Retired Experience Perfection at Sheraton Wall Center!!!
Our stay was all we could have wished for. Location perfect; check in & out swift and painless; staff very professional and welcoming; facilities excellent; room clean and comfortable; great value for money. Would highly recommend this hotel to anyone. Thank you Sheraton Wall Center!
August 13, 2013
Rated 5 out of 5 by Kazamigorical Love this Hotel
No complaints. Happiness and comfort overflowing. Great facilities and everything you need in one great Hotel.
Not a single complaint. Stayed here twice and wish I could visit and stay here every year. Hotel of choice. Wouldn't stay anywhere else in Vancouver.
September 2, 2012
Rated 3 out of 5 by Amit2013 Good location, upgraded property, cold rooms, poor restaurant service
Overall a good hotel with a terrific location, nice upgraded facility with spacious rooms. The airconditioning not very responsive and rooms remain cold despite turning up the heat. Do not have breakfast if you are in a hurry. They cannot get you in and out in less than 45 minutes.
March 2, 2013
Rated 5 out of 5 by smilerk The Hotel is in the hart of the city
Very friendly staff, smily greating and quick check-in. The Hotel is in the hart of the city of Vancouver which is very nice City. Love to visit as aften as I could.
The only thing I do not like is the parking ...it is tuff and very expensive. Next time we wre taking the train.
August 27, 2012
Rated 3 out of 5 by Claire82 A little less than expected
I was quite excited to stay here, as there were many great reviews. I don't know if maybe we were just put into an older room, but there were some issues that I was surprised about.
1) My husband went to open what he thought was the cabinet of the mini-bar, and actually ripped a section of the wall off. It was bizzare. I still have no idea where the mini-bar was located.
2) When I went to turn on the shower in the morning, the entire faucet blew off. I called the front desk and the first person I spoke to was great, but I was then transferred to the front desk , where the woman I spoke to was quite rude. I indicated that we would need another room to shower in, as ours wasn't functioning anymore, and she seemed fairly put-off by this idea.
3) Minor detail, but there was pink highlighter on the sheets of the bed. Just thought they should be clean, or replaced if stained.
4)The chairs in the room were all ripped up along the edges. Again, I understand general wear, but perhaps they should be repaired or replaced.
April 22, 2013
Rated 5 out of 5 by RJS7007 Exceptional Hotel
I have been staying at the Sheraton Wall Centre for many, many years. I find the location excellent, the hotel well appointed, and the staff attentive and service oriented.
April 4, 2014
Rated 5 out of 5 by John008 This hotel is very well situated
Thanks for the very good stay. My only regret is that the room was sometimes noisy. I did like the views!
April 21, 2014
Rated 3 out of 5 by Amit2013 Cold rooms, uninspiring bar, poor market shop
The rooms were cold at 19C. I increased the heat to 23C but the heating did not respond.
The bar area is small and not inviting. Business travellers look for live music, comforatble seating and decent food menu.
The market shop does not have a lot of basic necessities.
January 18, 2013
Rated 4 out of 5 by ece3 great stay
The room was very clean & comfortable. Great view of harbor & downtown.
Large outdoor courtyard was a beautiful space.
Concierge staff was very helpful recommneding great places to eat, directions to local attractions, etc..
Overall, friendly and helpful hotel staff.
August 10, 2013
Rated 2 out of 5 by BusinessTraveler30 Not recommended
My TV was broken and wouldn't turn on, the club level food consisted of a couple fried items and some cheese and crackers, and the gym was small and crowded. My least favorite Starwood hotel that I have stayed in. I paid a lot of money so I feel like a sucker.
September 21, 2013
Rated 5 out of 5 by eskinator Great hotel
A minor complaint is in a room the size we had there was no chair to lounge on. That would have been nice.
Still charging for internet? Even as a SPG member? Surely you can give free internet access?
Excellent bed. Very comfortable. Great pillows
January 2, 2014
Rated 5 out of 5 by Donn13 WUSATA Project Manager
The staff at the Sheraton Wall Centre have always provided such great assistance with my last three specialty foods trade missions into Vancouver, BC over the past three years. Just wish I had such a comfortable bed as the one in my hotel room at my home.
April 18, 2013
Rated 4 out of 5 by Citizeng SPG Gold is nearly worthless to this hotel
I showed my card but they didn't seem to care. No upgrade, no preferred guest floor, no free internet, nothing. When I asked why I was told only platinum gets perks at this property. Then he said what you get is 250 points extra, next customer please.
October 10, 2012
Rated 5 out of 5 by Cheer2014 Excellent Customer Service
Exceptional customer service right from the time I booked the hotel and all throughout my stay.
April 15, 2014
Rated 4 out of 5 by Whyue Good Location
Lack of Smile & Service ! This is the Sheraton Hotel Standard in USA & Canada, don't expected too much from these two countries No comparison with all other Sheraton Hotel in the World !!!
March 10, 2014