Rated 2 out of 5 by cptspg1 Not the usual Sheraton standard
On check in staff did not seem to understand platinum status. Club room was lacking all around. No free alcoholic drinks and the wine for purchase was not impressive. The server in the club lounge was very nice but also overbearing and too loud and had a tip jar front and center (never seen a tip jar at a Sheraton club lounge before). We are used to the lounges being places to relax, did not feel this way here. Room was on second floor and the music from down stairs was far too loud. On check out we were told that we should have said something and they would have turned it down for us. Air conditioner was not cool enough. On check out we were charged $40-. I have no idea what for as we used Starwood points for our stay. I pointed this out and the charge was taken off, still not sure why we were charged (?). At check out the staff asked about our stay. He asked detailed questions and I answered honestly, we were disappointed. The staff asked if he could get a manager and the manager took our feedback seriously and took care of us as well. I was told that if they do not get honest feedback then they can not make improvements. Very professional.
May 28, 2013
Rated 5 out of 5 by PHILfromMD Excellent Stay
Everything went well, was upgraded for being an SPG member and the staff ensured I had a ride to the airport, when my shuttle was a no show.
April 22, 2013
Rated 5 out of 5 by Eric58 Excellent Staff
We were well taken care of. Carrie at check-in was wonderful. She worked very hard and did an excellent job taking care of our needs.
December 28, 2013
Rated 5 out of 5 by dfjtaos Beautiful and Comfortable
We stay here frequently and love the beds! Love the decor, cleanliness and location. Food is great. All around best value in Albuquerque.
March 11, 2013
Rated 5 out of 5 by JMD83 2 Nights were a pleasant stay.
Staff was professional and very friendly.
Restaurant was clean and food delicious.
Room and amenities were clean and tidy as expected.
May 16, 2012
Rated 5 out of 5 by CDGEP Great response to service needs
Our air conditioner did not work properly. Maintenance tried to repair but moved us promptly when the part needed was not available.
October 12, 2012
Rated 4 out of 5 by HAlton Good place to stay
The stay was great the staff worked hard to make you feel welcome.
April 21, 2014
Rated 5 out of 5 by Jonah10 This hotel has a great staff
The staff was excellent and very accomodating. Looked to make sure every comfort was available.
March 24, 2014
Rated 4 out of 5 by D1CA Good location and comfortable
Staff is friendly and prompt when filling requests. Great accommodations, facilities and located near restaurants and shopping.
January 27, 2013
Rated 5 out of 5 by Erma2013 This hotel is great for any traveler
The front desk greeted us with warmth and a sense that we would be comfortable at the hotel. The upgrade requested was granted.
March 11, 2013
Rated 5 out of 5 by Rich55223344 SPG Traveler
Good value and good located
May 7, 2014
Rated 4 out of 5 by travels1 Wedding gathering
Good facilities and service once in room. Difficulty with reservations and billing, but everything was eventually corrected.
August 21, 2013
Rated 5 out of 5 by MM74 MM
A separate room was set up for our group to have a breakfast buffet. The convienence was awesome and the service was great.
September 12, 2012
Rated 4 out of 5 by videoguy Excellent Shuttle Driver
Your lady shuttle driver, sorry I did not get her name, was very friendly and service oriented!
A great asset to your team.
September 14, 2012
Rated 4 out of 5 by EclipseViewer Pleasant stay in modern digs
Hard to go wrong at this nice hotel! The room was nicely appointed, Starbucks in the lobby. Ample parking. Pet friendly!
May 24, 2012
Rated 5 out of 5 by Esther22 This hotel is quiet
great! A quiet place to sleep.
May 2, 2014
Rated 5 out of 5 by thecherub88 nothing to fault
platinum recognition, awesome club lounge, great location and friendly staff. nothing is lacking here. without peers.
July 27, 2013
Rated 5 out of 5 by Janmn Wonderful facility
The room was spacious and nice. The staff friendly and helpful. It was located near good shopping and restaurants.
April 8, 2013
Rated 4 out of 5 by BeckyGRN Comfortable Stay
Check in was seamless and the room was clean and comfortable just what the doctor ordered for the weary traveler.
October 7, 2013
Rated 5 out of 5 by Melissa44 my home away from home
I am a business traveler and I certanly appreciate the hospitality and attention to detail the staff provides.
December 16, 2013
Rated 5 out of 5 by Carolina67 Hotel Staff was welcoming & helpful.
The front desk staff was very welcoming and informative. It met the Sheraton standard that I have come to expect.
January 23, 2013
Rated 3 out of 5 by Lazerdoc Gold Spg
The staff treated me like anyone else, no gold preference. Exercise room too hot, rooms were nice and kept clean
June 27, 2012
Rated 4 out of 5 by NorthernNM My stay...6/26-6/29
I appreciate your property for it guests service. In addition, you have a lobby filled with positive energy!
June 30, 2013
Rated 3 out of 5 by teach2 conference
Overall good stay with some minor issues I would not expect to encounter at a Sheraton. I expected better.
July 26, 2013
Rated 5 out of 5 by EMS1 Great location and very friendly staff
Great location in the Uptown area of Albuquerque, the staff are very friendly and facility is exceptional.
October 29, 2012
Rated 5 out of 5 by JW87413 Uptown Sheraton Albuquerque
A quality place to stay. This hotel is very clean and the staff extremely helpful; they speak English!
March 25, 2013
Rated 4 out of 5 by JennaB27 Very Comfortable
Ice maker had problems on the 4th floor maybe next time it will be in better working condition.
September 4, 2013
Rated 5 out of 5 by Uomo61 Overnight
The staff was very professional they made my quick overnight stay quite enjoyable...thank you!
December 29, 2012
Rated 5 out of 5 by SLCUT Best experience at a Sheraton
The staff here is very friendly, and do their very best to make you feel valued and welcome.
December 3, 2012
Rated 5 out of 5 by Steve1986 Hotel has great features and location
Beautiful rooms and facilities. Staff treated us very well. Great central location.
October 25, 2013