Rated 3 out of 5 by ATLtravels Nice Hotel/Poor Service
We enjoyed the facilities. Unfortunately, the front desk employees are rude and are not helpful. We had poor experiences with a couple of different employees.
January 14, 2013
Rated 2 out of 5 by Garyz needs improvement
some good features, but shortcommings, predominate.
poor housekeeping, non, responsive to requests, tv malfunction, toilet runs, noise, bad.
April 9, 2014
Rated 4 out of 5 by Cristina612 Nice Place to stay
Location is very good. Very nice hotel, plenty of parking spaces. Would recommend. Clean room, very spacious, good location. Staff was very acommodating
February 12, 2012
Rated 5 out of 5 by happy2013 grat hotel!!
the hotel lobby was amazing, the palm tree's..the fish and turtles running through a brook in the lobby was amazing!
the staff and the room was perfect!
April 24, 2013
Rated 1 out of 5 by Dewars18 GREAT LOBBY TERRIBLE ROOMS
THE ROOM 418 WAS FILTHY..CARPET, BATHROOM ..THE DRAIN IN TUBS WAS CLOGED AND BLACK HAIRS ON FLOOR.
SLIDING DOOR TRACK IS FULL OF DIRT.
CARPET IS FILTHY
January 6, 2013
Rated 5 out of 5 by chelsee clean, comfy, nice furnitire and friendly staff!
Loved our stay! Found the room clean, comfy and furniture in great shape. Staff was very friendly and would stay again. Great price! Food was just ok .
February 18, 2013
Rated 5 out of 5 by carlos great vacation
had the best time in fort laurdale hotel was great staff clean rooms costumer servise was good there very happy looking to come back and stay there ...
February 28, 2013
Rated 4 out of 5 by Lisa145 Needs Upgrading
This hotel needs some upgrading, perhaps changing out the torn curtains in the room for a start, but the restaurant food and service is very good.
October 18, 2013
Rated 2 out of 5 by Mike47ny October 2013
Good location, needs renovation badly. Beds no good, furniture beat up. A/C that is so so. It has aged badly since my last visit of 4 years ago.
October 17, 2013
Rated 1 out of 5 by Less Service less hotel
It takes two hours to get extra pillows or anything, staff seats in a desk behind the front desk and tell you they will not do anything for you.
February 25, 2013
Rated 4 out of 5 by APC46 Scenic Hotel
Hotel very scenic and pleasurable, especially in the restaurant area with the fountains and lake with fish, turtles,and other live water life.
August 7, 2012
Rated 5 out of 5 by marketgambler pretty place
It is not the St Regis, but it is an excellent Sheraton and well worth the room charge. Staff is excellent. Housekeeping good but not perfect.
April 27, 2013
Rated 4 out of 5 by xaymaica pleasingly surprised
This hotel has the feel of an oasis. The waterfall in the courtyard is very welcoming, and the staff is genuinely interested in your comfort.
August 26, 2013
Rated 5 out of 5 by mapgirl This is a beautiful hotel
The hotel lobby is gorgeous! I love the waterfall and the fish. Our room was clean and comfortable. I would recommend this hotel to anyone.
May 5, 2013
Rated 2 out of 5 by KKP1 PLEASE UPGRADE!
This hotel is in desperate need of a makeover. The carpets...furniture etc are all worn and dated.
The beds though were VERY comfortable!
July 18, 2013
Rated 4 out of 5 by MCORSW Saved By Front Desk Staff and Management
Manager Sandos did more than expected to resolve the problems we experienced noted below.
Front Desk Staff Shantik always peasant and willing to help.
The Club manger was great and went above and beyond to help us out.
The pool was closed without prior notice to arriving guests. Issues with the pool didn't allow anyone on the deck of the pool area for sunbathing. The pool was on the last day of our stay.
No robes, no slippers, and only two hangers in the closet when we arrived in our suite. But the request for additional items was managed quickly by Shantik.
The toilet wasn't working properly, and was finally fixed on the second evening of our stay.
The printer in the Club Room didn't work during our entire stay (and no one appeared to know how to operate it or why it was not working) and we needed it for business while looking at real estate. The Club coffee machine didn't work the second day we were there for a three day stay, but it did get repaired during our last day.
Our suite wasn't cleaned one the first day, I returned after being gone from 11:30am - 4:30pm and the housekeeping hadn't come by. But a phone call to the front desk quickly remedied the situation.
May 3, 2014
Rated 3 out of 5 by TashaP Needs a overhaul
The bed was very comfortable. Bring your own towels and bath clothes though. They don't tell you about the $50 deposit until check in.
July 4, 2012
Rated 3 out of 5 by bensyn The hotel itself was nice, but needs improvements.
My rooms wallpaper is coming down. The curtains to the balcony were ripped. The chargers for your electronics don't charge the units.
June 29, 2013
Rated 4 out of 5 by Louie16 Very nice setting
My stay exceded my expectations. The staff was very courteous, friendly and helpful especially Ralph Arnoux and Shatik Stephens..
November 1, 2013
Rated 3 out of 5 by marie55 Room had eletrical problems
I had to call maintenance staff on each day to come and fix the electricity in my room. One day the eletric went out in the room.
March 19, 2013
Rated 4 out of 5 by Yany64 Problems with my refrigerator
In twice times I ask to review the refrigerator, but it was working bad, too much frozen. I had to throw milk, fruits and food.
May 7, 2013
Rated 5 out of 5 by cami29 great stay
We had the best stay. The beds are heavenly and the staff was very attentive. This will always be my choice of hotel to stay.
February 26, 2013
Rated 2 out of 5 by Craig Nice Hotel but room was dirty.
Nice Hotel buy my room was dirty. More specifically there were too long hairs on the bathroom floor when I first walked in.
April 28, 2013
Rated 1 out of 5 by scan hotel need improvement
How can you spend one night & they bill you for two ...Then when asking question at the front deck they give you attitude?
September 29, 2013
Rated 4 out of 5 by Redhead15 lovely hotel, convenient location
I've stayed in this hotel before and will come back again. Front desk staff is friendly and courteous, as are the bellmen.
December 12, 2012
Rated 5 out of 5 by xcitme13 Excellent hotel and staff
The rooms, check-in, lobby all were excellent. The staff went out of their way to make sure we were happy and satisfied.
January 28, 2013
Rated 2 out of 5 by Jackie27 Not sleeping well
1. AC is very noisy
2. First night, AC was out of order. Staff did confront that when I checked-in.
3. Bed is too soft.
April 29, 2013
Rated 5 out of 5 by Learners Our Stay
Upon arriving at the hotel, wer were met with the assistance that we needed and this care lasted throughout out stay
February 27, 2013
Rated 4 out of 5 by Redhead15 SheratonSuites Cypress Creek
Beautiful hotel with a very convenient location, staff friendly and courteous.
Usually beds are very comfortable.
December 14, 2012
Rated 5 out of 5 by John Great hotel and price!
This hotel was great! Rooms were very clean and comfortable! For the money the best deal in the area!!
March 11, 2013