Rated 3 out of 5 by RegularGuest Mixed Bag
The facility is nice overall. The staff is generally very pleasant. The rooms are clean and comfortable. But, as a Platinum, I am continually disappointed in this hotel. The weird thing is, I've brought the issues up more than once to no avail. For instance, I've stayed there the past two weeks. Out of 7 days, I received a newspaper at my room once. And, the gift shop where you can buy necessities, which is operated by a contractor, may just be closed for a solid hour during its normal operating hours. It was last Thursday from about 8:10pm. And then there was the bizarre incident two weeks back when I could not get hold of room service or guest services for at least 30 minutes. No matter what phone button I pushed, I was forwarded to my voicemail. (I had no messages.) Essentially, the hotel's 2nd and 3rd shifts seem to have a poor sense of customer service, while the day crew is much better. One other disappointment - the hotel's concierge club is permanently shut down and closed off. Pathetic.
March 20, 2012
Rated 5 out of 5 by Nancy52 This hotel has everything
This was a great place to stay especially if attending a conference in the building also. Everyone treats you nice and courteous. We never had to leave the hotel as it had everything from breakfast to supper. The meals were excellent and we were treated as if we were someone important.
May 19, 2013
Rated 4 out of 5 by Lane23 This hotel needs more specialization to deal with groups
1st: The shuttle service needs revamping/organization; Maybe have some specials at the eateries to offer items for young people at a special price, especially when you are bringing in 1,000 young persons. Update your elevators. Also, the rooms booked were not the rooms received
April 9, 2013
Rated 2 out of 5 by VOC341 The room needed some maintenance
Several things in the room were broken or didn't work: broken dresser drawer; alarm clock could not be set; TV remote didn't work right; wall sconce lights difficult to turn on and off because buttons were stuck.
Bed was comfortable. Heat/air worked fine.
November 12, 2013
Rated 2 out of 5 by alfadavis1 Housekeeping issues
When I checked in the clerk asked if I wanted to participate in the "green" program. I declined and told her no, that I needed the room cleaned each day, and I especially needed towels every day.
Our room was not cleaned the first day and I had to ask twice for fresh towels.
August 5, 2013
Rated 4 out of 5 by Elaine Hotel has great features
Everything flowed smoothly during our stay for the event we were attending. We did not have any special requests to be met by the staff however they were not offered; several events were going on this weekend.
Overall The Sheraton met my expectations for a top quality hotel.
April 15, 2013
Rated 3 out of 5 by kcm19 My room was comfortable.
I liked the room that I stayed in. The Conceirge and the Valet were both very nice and very helpful. The lady that assisted me with my checkout was not very friendly and just did not seem to care that it was my first time in the hotel and that I was unfamiliar with the area.
July 29, 2012
Rated 4 out of 5 by Ilpadrino5 Great location, great hotel
While driving from west to east coast, I needed a place to stay for a night. Called SPG and they recommended this hotel because of its proximity to I-20. Staff was very helpful when I got turned around in downtown Birmingham (at midnight). Thanks again for the hospitality!
January 26, 2012
Rated 4 out of 5 by sch04 Perks
Even small hotels/motels provide refrigerators and microwaves in the room - I had to bring a cooler in order to have some special foods. The price of the room does not call for an extra payment for a fridge - and no microwave.
Same goes for providing free internet access.
September 4, 2012
Rated 4 out of 5 by GoBucks54 A Good Hotel
We stayed at this hotel during a recent conference. The staff were pleasant and very helpful. The site is showing some wear, so there may be a need to do some updating in the near future. All in all, I would recommend this Sheraton for guests visiting Birmingham.
September 23, 2013
Rated 5 out of 5 by John12 Great night sleep!
The bed and pillows were wonderful! To have that many rooms, it was very quiet. We had a room with glass overlooking the downstairs and it was nice. Breakfast buffet was really good. The entire staff was friendly. Perfect place to stay when going to BJCC for an event.
May 6, 2013
Rated 4 out of 5 by Don14 Nice Hotel with all the features needed.
Everything was great except the beds.
February 3, 2014
Rated 4 out of 5 by KidRock Valet Parking
I booked this room months in advance to attend a concert at BJCC. As stated check in time was 3:00pm ...I arrived at 3:48pm and was told valet parking was full...not sure how it completely filled in 48 minutes but I was very disappointed in this part of my stay!!
February 25, 2013
Rated 4 out of 5 by CBTX Lock Down in the Sheraton during a Snowstorm!
Attended a conference at BJCC and the Sheraton is connected to it. I was expecting issues with meals because I usually have to eat by myself...not a pleasant thought anywhere. On Tuesday during my stay it snowed an inch and that literally closed down the city. Not the Sheraton's fault, not the mayor's fault, not the meteorologists fault (well, maybe...). What the hotel staff did not make clear is that there's a trolley that runs from the hotel to the "restaurant district", so I spent Saturday through Tuesday morning scrounging around for meals. Once the snow hit, no one had any choices. The hotel was extremely accommodating by changing the hotel restaurants to buffets so that things moved somewhat quickly. Food fare wasn't very great, but we had it. Most of the housekeeping staff stayed at the hotel for three days and only one day, I didn't have housekeeping services...pretty darn good. The staff were all friendly and efficient, that was stellar. I would have enjoyed free coffee stations and carts for supplies to be out. The coffee did happen the last day and I snagged a housekeeping staffer for toilet paper one day. So, even though it wasn't my best hotel experience ever, hats off to the Birmingham Sheraton management and staff!!!
January 31, 2014
Rated 4 out of 5 by Corina43 Beds are great!
Overall my experience was great. The rooms are usually really clean however this time the bathroom could have been better. The king size bed is really comfortable and were the pillows. The appearance of the hotel is neat and clean and the staff are very polite.
June 13, 2012
Rated 2 out of 5 by Glenda5569 Not suitable for light sleepers
This hotel buts up to an interstate of which my room had a direct view. The traffic from the interstate kept me awake all night long. Would only recommend this hotel to folks who sleep extremely hard or have a hearing deficiency.
November 22, 2013
Rated 4 out of 5 by Techi78 Conference Stay
The Birmingham Sheraton is conveniently located across from the Birmingham Civic Center. The room and staff were both great. However, I might suggest the following improvements: refrigerators or mini-bars in the rooms, free or less-expensive internet access.
June 14, 2013
Rated 1 out of 5 by Fred Horrible service
Valet and front desk girl were so terribly rude we almost missed the concert. After the valet gave us the run around, and we asked the front desk clerk about it she basically called me a liar. Will never go back and will tell all my friends to never go.
March 28, 2013
Rated 4 out of 5 by LDT62 This hotel is great for attending concerts at BJCC.
The hotel was very clean. It is nice that you do not have to go out into the weather when attending an event at the BJCC. The staff was very polite and helpful. It would be nice if free Wi Fi was offered and at least coffee in the lobby in the mornings.
December 31, 2012
Rated 5 out of 5 by Omegaman This hotel is a great place to stay
This is still a great property,excellent desk staff,valet staff and each employee I encountered was courteous and friendly..Staff were readily available to provide assistance when requested.I really enjoyed my Accommodatiuons.Again thank each of you.
October 29, 2012
Rated 4 out of 5 by George1 Facilities improvements
TV would not work. Called engineering and it was repaired.
Was never able to get free internet access to work consistently. Called operator, transferred to front desk, transfered to tech support. Still never able to consistently access internet.
September 4, 2012
Rated 4 out of 5 by tddf Club on 17th floor! Worst ever
Everything was great except for your club breakfast on the 17th floor! Awful, and your help was not good or friendly at all! there was no bacon, juice, water and barely some eggs! Not happy with that at all!!!!!
November 21, 2013
Rated 2 out of 5 by SLM85VOL Mediocre for This Type Hotel
The restaurant was absolutely horrible. The quality of the food was sub-par. The soup was luke warm. We purposely didn't go out to eat the first night but rather stayed in to eat at the hotel. The waiter was clueless. The service was abysmal.
April 2, 2013
Rated 4 out of 5 by Share This hotel has great room size and accessibility to meeting spaces!
This hotel is a great stay! The front desk staff were courteous and helpful. We had only one problem with housekeeping service which was not refreshed each day in giving amenities for bathroom and coffee services in room and upon requests.
July 1, 2013
Rated 1 out of 5 by STLGirl07 Not Worth The Money
When I pay the amount of money that this hotel costs, I have certain expectations. This hotel did not live up to them. Our shuttle was involved in an accident before we left the airport and even before the accident, the driver was unfriendly and not helpful at all when I asked a couple of questions. Upon arriving to the hotel, everything was closed except the bar. I just wanted a snack, but there was nothing to be found unless I wanted to order from room service. However, I have an issue with paying $9 for a bowl of cereal or $15 for a waffle. Especially with what I paid for my room. That amount should include a continental breakfast, parking, and internet but none of those were included. As far as my room went, the room was okay. The tv had horrible reception and the shower was freezing cold even when turned all the way hot. The couple of times I asked staff questions, they were very unhelpful and unfriendly. I could not even find the pool because the signage was so confusing. Overall, I would not recommend this hotel and will not be returning.
May 18, 2013
Rated 1 out of 5 by Chelle Do not stay at Sheraton Birmingham
Desk staff rude. Elevators not working properly. Valet parking not available or filled to capacity entire stay. Requested room not to be cleaned - cleaned it anyway. Called and left message for hotel mgr...did not return phone call.
January 30, 2013
Rated 5 out of 5 by BenitaTechAdvantage2013 This hotel has professional staff
The staff at this hotel is very knowledgeable and they are willing to accommodate you in any way they can. They are friendly and will go out of their way to make your stay enjoyable and upon returning this will be my first choice.
February 19, 2013
Rated 4 out of 5 by greenc2 This hotel has very little to offer Gold/Elite SPG customers.
I have been a SPG member for approximately 7 years. I have asked for upgrades at the Sheraton Birmingham throughout this time and it has never been available. What do I need to do to get the amenities due an Gold-Elite SPG member?
January 14, 2013
Rated 5 out of 5 by Rory76 Excellent location
I loved the fact yhat you are walking distance from the Civil Rights District, Downtown, and thethe Convention Center (BJCC). You are a short cab or DART ride from 5the star dining and some great attractions. Great place to stay.
May 9, 2013
Rated 4 out of 5 by RTR205 Hotel was ok
Stayed New Year's Eve. Arrived around 7 to be told valet was full and that I would have to park my own car. Our tv only got 6 channels and 4 of those were hotel channels. Told the lady at check out about it and it was "passed on"
January 4, 2012