Rated 5 out of 5 by SteveNash Very Nice Stay
If I had to offer 1 suggestion to be even more appealing to business travelers, get rid of the $10/day internet fee. It's been years since I've seen that, and was a bit surprised that you charge that fee. It's 2014 - c'mon. Other than that, great stay - great staff!
May 15, 2014
Rated 5 out of 5 by Nancy52 This hotel has everything
This was a great place to stay especially if attending a conference in the building also. Everyone treats you nice and courteous. We never had to leave the hotel as it had everything from breakfast to supper. The meals were excellent and we were treated as if we were someone important.
May 19, 2013
Rated 4 out of 5 by Lane23 This hotel needs more specialization to deal with groups
1st: The shuttle service needs revamping/organization; Maybe have some specials at the eateries to offer items for young people at a special price, especially when you are bringing in 1,000 young persons. Update your elevators. Also, the rooms booked were not the rooms received
April 9, 2013
Rated 2 out of 5 by alfadavis1 Housekeeping issues
When I checked in the clerk asked if I wanted to participate in the "green" program. I declined and told her no, that I needed the room cleaned each day, and I especially needed towels every day.
Our room was not cleaned the first day and I had to ask twice for fresh towels.
August 5, 2013
Rated 3 out of 5 by kcm19 My room was comfortable.
I liked the room that I stayed in. The Conceirge and the Valet were both very nice and very helpful. The lady that assisted me with my checkout was not very friendly and just did not seem to care that it was my first time in the hotel and that I was unfamiliar with the area.
July 29, 2012
Rated 4 out of 5 by Elaine Hotel has great features
Everything flowed smoothly during our stay for the event we were attending. We did not have any special requests to be met by the staff however they were not offered; several events were going on this weekend.
Overall The Sheraton met my expectations for a top quality hotel.
April 15, 2013
Rated 5 out of 5 by MCoperator Comforbility
We really enjoyed our stay. The rooms were accommodating and pleasant. Cant wait till our next visit.
July 29, 2014
Rated 4 out of 5 by Ilpadrino5 Great location, great hotel
While driving from west to east coast, I needed a place to stay for a night. Called SPG and they recommended this hotel because of its proximity to I-20. Staff was very helpful when I got turned around in downtown Birmingham (at midnight). Thanks again for the hospitality!
January 26, 2012
Rated 4 out of 5 by sch04 Perks
Even small hotels/motels provide refrigerators and microwaves in the room - I had to bring a cooler in order to have some special foods. The price of the room does not call for an extra payment for a fridge - and no microwave.
Same goes for providing free internet access.
September 4, 2012
Rated 4 out of 5 by Adrain22 Birmingham
The personnel were outstanding and we were greeted outside. This was a first and we stay here every time we are in town. The people taking care of us at check in were great as well.
July 7, 2014
Rated 2 out of 5 by jhnrffn Ruffin stay 5.21
Wow, never again will I stay here. The self parking is terrible. No folio and after 2 telephone calls and one online chat session, I finally realized they had my name spelled incorrectly!! Not acceptable for the price paid in Birmingham, AL
May 27, 2014
Rated 5 out of 5 by Again04 This hotel takes excellent care of its guests.
I had an issue with my neighbors being loud very late at night. The issue was taken care of quickly and kindly.
July 26, 2014
Rated 4 out of 5 by Luannev The hotel staff was very courteous
The hotel staff went out of their way to make me feel comfortable and welcome.
August 1, 2014
Rated 2 out of 5 by RSB50 Valet issues
Valet experience ruined Sheraton stay. 3 times it took more than 30 minutes to get car. Two times hotel staff failed to communicate to valet staff. One time because of "traffic" it took 45 minutes to get car. Decided last time to walk to dinner to avoid poor service
February 17, 2014
Rated 5 out of 5 by John12 Great night sleep!
The bed and pillows were wonderful! To have that many rooms, it was very quiet. We had a room with glass overlooking the downstairs and it was nice. Breakfast buffet was really good. The entire staff was friendly. Perfect place to stay when going to BJCC for an event.
May 6, 2013
Rated 5 out of 5 by Crispy13 loved my stay here
Great place to stay if you are going to the convention center. The front desk staff was very professional and attentive to our needs. We also received great service at the sports bar and the food was also good. The valet workers went the extra mile to accommodate us.
December 30, 2013
Rated 4 out of 5 by GoBucks54 A Good Hotel
We stayed at this hotel during a recent conference. The staff were pleasant and very helpful. The site is showing some wear, so there may be a need to do some updating in the near future. All in all, I would recommend this Sheraton for guests visiting Birmingham.
September 23, 2013
Rated 4 out of 5 by KidRock Valet Parking
I booked this room months in advance to attend a concert at BJCC. As stated check in time was 3:00pm ...I arrived at 3:48pm and was told valet parking was full...not sure how it completely filled in 48 minutes but I was very disappointed in this part of my stay!!
February 25, 2013
Rated 4 out of 5 by Corina43 Beds are great!
Overall my experience was great. The rooms are usually really clean however this time the bathroom could have been better. The king size bed is really comfortable and were the pillows. The appearance of the hotel is neat and clean and the staff are very polite.
June 13, 2012
Rated 2 out of 5 by Pound53 This hotel is located in an excellent location.
Upon arrival discovered tub/shower was dirty
Front clerk unfamiliar with the type of room that was reserved
Valet wrote wrong type of vehicle on ticket.
Confusion regarding delivery of luggage to assigned room.
June 13, 2014
Rated 4 out of 5 by Darleneq Good location
Clean and nice. Beds were a bit hard for my taste but everything else was great.
July 28, 2014
Rated 4 out of 5 by Techi78 Conference Stay
The Birmingham Sheraton is conveniently located across from the Birmingham Civic Center. The room and staff were both great. However, I might suggest the following improvements: refrigerators or mini-bars in the rooms, free or less-expensive internet access.
June 14, 2013
Rated 5 out of 5 by Slow A good night's sleep!
We enjoyed staying at this hotel. The room was clean and comfortable. The bed was especially nice. We had a good meal at the sports bar. This is a hug complex soon it pays to listen carefully to directions to various areas of the hotel! Very nice facility!
January 1, 2014
Rated 5 out of 5 by Leo03 This hotel offers something for everyone.
We spent four glorious days in Birmingham's Sheraton Hotel. The rooms are very comfortable and staff outstanding. The main restaurant served delicious food and offered a soothing ambiance. Looking forward to our next stay.
May 27, 2014
Rated 2 out of 5 by VOC341 The room needed some maintenance
Several things in the room were broken or didn't work: broken dresser drawer; alarm clock could not be set; TV remote didn't work right; wall sconce lights difficult to turn on and off because buttons were stuck.
Bed was comfortable. Heat/air worked fine.
November 12, 2013
Rated 2 out of 5 by cupcake83 This hotel charged me twice
I paid online 2 weeks before we arrived, and when I got home, I found out I was charged AGAIN when we checked it. Their finance department is conveniently experiencing a "higher than normal call volume", so I'm having difficultly getting this revolved.
February 17, 2014
Rated 4 out of 5 by LDT62 This hotel is great for attending concerts at BJCC.
The hotel was very clean. It is nice that you do not have to go out into the weather when attending an event at the BJCC. The staff was very polite and helpful. It would be nice if free Wi Fi was offered and at least coffee in the lobby in the mornings.
December 31, 2012
Rated 1 out of 5 by Fred Horrible service
Valet and front desk girl were so terribly rude we almost missed the concert. After the valet gave us the run around, and we asked the front desk clerk about it she basically called me a liar. Will never go back and will tell all my friends to never go.
March 28, 2013
Rated 4 out of 5 by Saintrita Met my needs
The hotel met my needs. The room was comfortable and provided a good nights sleep.
July 25, 2014
Rated 5 out of 5 by Omegaman This hotel is a great place to stay
This is still a great property,excellent desk staff,valet staff and each employee I encountered was courteous and friendly..Staff were readily available to provide assistance when requested.I really enjoyed my Accommodatiuons.Again thank each of you.
October 29, 2012