Rated 2 out of 5 by MikeG Noisy ， unprofessional staff
The environment is so noisy, we can hear the talking from the neighbor room and the door slam sounds. And when I checked out the guy at the front desk charged me more than normal and let me wait there for about half hour there. Additional the swimming pool is still not open for about half year already.
June 2, 2013
Rated 5 out of 5 by Leo03 This hotel offers something for everyone.
We spent four glorious days in Birmingham's Sheraton Hotel. The rooms are very comfortable and staff outstanding. The main restaurant served delicious food and offered a soothing ambiance. Looking forward to our next stay.
May 27, 2014
Rated 3 out of 5 by Bebe Convenient Location Hotel
The best thing about this hotel is the service.
The staff could not have been more helpful.
From helping me with my luggage to and ar-
ranging a shuttle to take me to the YMCA.
Unfortunately, I find the fact that the facilities like the pool that have not been available since January is unacceptable.
May 26, 2012
Rated 5 out of 5 by tcannon Excellent Accomodations
We had an excellent experience with our first stay at the Sheraton Birmingham! The staff went above and beyond to satisfy our needs. The room was outstanding! All of this on a concert night with 150 guests lining the lobby waiting to check-in! Thank you for a great experience! Can't wait to come back!
January 1, 2013
Rated 5 out of 5 by Doug57 Phoenix Festival Restful
Came for the Alabama Phoenix Festival, and was really surprised at how quiet and comfortable the room was. Normally, at conventions, I have a hard time getting any rest, and that was not th case here.
June 4, 2014
Rated 5 out of 5 by RobbyQ Great Features of this hotel
The hotel provided exceptional services, excellent room, excellent comfort and outstanding services. Mary and Yvonne at the front guest services did an outstanding job to make things really better. I will always cheerish staying at this hotel. Looking forward to its Club level opening and pool also.
January 6, 2013
Rated 2 out of 5 by Unhappy6floor Needs Updating
This property is conveniently located in the downtown area and is attached to the convention center. However, it is in need of being brought up to date. My room was not very comfortable nor inviting. We chose to be other places only to return to the room when we had to. It was a double that should have been a king. Two beds made the room cramped and you only had a small path to walk. A single king size bed would have made the room much more comfortable. No refrigerator was in the room of course, due to there was no room for one.. I am in doubt that this large property was sold out and I was told there was no way to switch to another room. When checking out, 200+ middle and high school students were in the lobby trying to check in and there was only 2 people working the front desks. It was approximately 11:00 am and the sign plainly says that check-in is at 3:00 p.m. I had to wait several minutes just to check out. NO sense of urgency was displayed to assist those who were checking out.
April 26, 2013
Rated 5 out of 5 by tabbypatrick Had a Great Stay
We were attending a convention held in the hotel. We stayed for four nights and had an enjoyable stay. The rooms were clean and had adequate space. The staff was exceptionally friendly. We also attended a couple of banquets and the food was much better than expected. We will be back next October.
October 18, 2012
Rated 4 out of 5 by curt45 Pillows
You need to get a firmer pillow. They melt away when you lay your head on it.
June 28, 2014
Rated 5 out of 5 by gams The employees make the difference
Every employee that I made contact with was very efficient, polite and responsive.
I was only there for one night.
June 22, 2014
Rated 4 out of 5 by hotelsnob Very Welcoming Property
The young lady who assisted with our check in was amazing, sorry I did not get her name. She has a great personality, very helpful and remembered us later in the evening, first class staff member. Also the gentleman out front were very helpful. Overall amazing staff, exceeded our expectations.
June 5, 2012
Rated 5 out of 5 by MsT62 Beautiful Hotel
Great hotel connected to the convention center. We were there for a conference. Did not like the view of the first room we were assigned. Was offered another room, our new room faced the atrium wonderful view. Staff very nice. I would recommend this hotel and would stay at this location again.
July 10, 2012
Rated 5 out of 5 by FLJoe The staff were friendly and the room was very clean
This is an outstanding hotel. I want to express my appreciation to Mr. Freddy Ridas for his professionalism, warm and friendly personality during the check-in process. Mr. Ridas made me feel welcomed and at home the second I walked up to the check-in counter. He is one of the best! Thank you.
October 4, 2013
Rated 1 out of 5 by Maggie31 guests yelling and partying in atrium lobby
We were unable to sleep due to the noise late at night. Guests were yelling and partying in the atrium lobby at 2:00 and 3:00 am. Everything echoes up to the rooms above. I understand that your hotel was hosting a convention/meeting of some type, but that is unacceptable for the other guests.
March 17, 2013
Rated 5 out of 5 by Claraann Just one staff member
Every staff member was warm and inviting except for one. She was not ugly just non-attentive to her task and certainly not warm. I am not a high need person but she was not what you want people to experience. It is my hope that she was just having a bad day. Everything else was exceptional!!!
June 15, 2013
Rated 1 out of 5 by tgreen43 Smelled like cigarette smoke!
I have a confirmation that I requested a non-smoking room. However, the room smelled terrible! I called to ask for a new room. They sent house keeping up to spray around the room. Nice of them, but it did NOT help and they did not apologize or move us to a new room. Very disappointed!
February 17, 2014
Rated 4 out of 5 by Milliesi Best Service
This is the best service you will get at any hotel. Every employee obviously sees every part of customer service as part of his or her job.
We were on the upper floor, and it was a bit warm, and the a/c never completely cooled our room. It wasn't terribly hot, but it wasn't very cool either.
April 8, 2013
Rated 4 out of 5 by ladyvv Excellent Stay BUT
The rooms were comfortable and service from staff was great but I didn't wish to have twice my actual bill charged to my credit cards. As of today (8/18/12)I am still waiting for the return of the excess charges. Too bad that you can't refund overcharges as quick as you charge for services.
August 18, 2012
Rated 3 out of 5 by RegularGuest Mixed Bag
The facility is nice overall. The staff is generally very pleasant. The rooms are clean and comfortable. But, as a Platinum, I am continually disappointed in this hotel. The weird thing is, I've brought the issues up more than once to no avail. For instance, I've stayed there the past two weeks. Out of 7 days, I received a newspaper at my room once. And, the gift shop where you can buy necessities, which is operated by a contractor, may just be closed for a solid hour during its normal operating hours. It was last Thursday from about 8:10pm. And then there was the bizarre incident two weeks back when I could not get hold of room service or guest services for at least 30 minutes. No matter what phone button I pushed, I was forwarded to my voicemail. (I had no messages.) Essentially, the hotel's 2nd and 3rd shifts seem to have a poor sense of customer service, while the day crew is much better. One other disappointment - the hotel's concierge club is permanently shut down and closed off. Pathetic.
March 20, 2012
Rated 5 out of 5 by Nancy52 This hotel has everything
This was a great place to stay especially if attending a conference in the building also. Everyone treats you nice and courteous. We never had to leave the hotel as it had everything from breakfast to supper. The meals were excellent and we were treated as if we were someone important.
May 19, 2013
Rated 4 out of 5 by Ksmi14 Enjoyed the Stay
The stay went well. The hotel staff were wonderful. This was what made the stay the most enjoyable. I would recommend the Sheraton for that reason. The room was also good.
June 3, 2014
Rated 4 out of 5 by Lane23 This hotel needs more specialization to deal with groups
1st: The shuttle service needs revamping/organization; Maybe have some specials at the eateries to offer items for young people at a special price, especially when you are bringing in 1,000 young persons. Update your elevators. Also, the rooms booked were not the rooms received
April 9, 2013
Rated 5 out of 5 by Quietstorm69 Great staff
Every person I encountered from valet, concierge and front desk persons were so polite and professional. I constantly heard sir and mam. Coffee stand and restaurant employees were equally on point.
May 23, 2014
Rated 2 out of 5 by alfadavis1 Housekeeping issues
When I checked in the clerk asked if I wanted to participate in the "green" program. I declined and told her no, that I needed the room cleaned each day, and I especially needed towels every day.
Our room was not cleaned the first day and I had to ask twice for fresh towels.
August 5, 2013
Rated 3 out of 5 by kcm19 My room was comfortable.
I liked the room that I stayed in. The Conceirge and the Valet were both very nice and very helpful. The lady that assisted me with my checkout was not very friendly and just did not seem to care that it was my first time in the hotel and that I was unfamiliar with the area.
July 29, 2012
Rated 4 out of 5 by Elaine Hotel has great features
Everything flowed smoothly during our stay for the event we were attending. We did not have any special requests to be met by the staff however they were not offered; several events were going on this weekend.
Overall The Sheraton met my expectations for a top quality hotel.
April 15, 2013
Rated 2 out of 5 by RSB50 Valet issues
Valet experience ruined Sheraton stay. 3 times it took more than 30 minutes to get car. Two times hotel staff failed to communicate to valet staff. One time because of "traffic" it took 45 minutes to get car. Decided last time to walk to dinner to avoid poor service
February 17, 2014
Rated 4 out of 5 by Ilpadrino5 Great location, great hotel
While driving from west to east coast, I needed a place to stay for a night. Called SPG and they recommended this hotel because of its proximity to I-20. Staff was very helpful when I got turned around in downtown Birmingham (at midnight). Thanks again for the hospitality!
January 26, 2012
Rated 4 out of 5 by sch04 Perks
Even small hotels/motels provide refrigerators and microwaves in the room - I had to bring a cooler in order to have some special foods. The price of the room does not call for an extra payment for a fridge - and no microwave.
Same goes for providing free internet access.
September 4, 2012
Rated 5 out of 5 by Crispy13 loved my stay here
Great place to stay if you are going to the convention center. The front desk staff was very professional and attentive to our needs. We also received great service at the sports bar and the food was also good. The valet workers went the extra mile to accommodate us.
December 30, 2013