Rated 4 out of 5 by Keith1274 Poor Internet Coverage Didn't Ruin Trip
This is my family's third visit for a stay-cation. We really like it here and my platinum status is well received by them. On arrival day, my wife had a web-conference for work. She planned to take this in our room, while the kids and I got out of her way. We spent all of an hour before her start time trying to log in with no success. We spoke with the vendor tech support and still no resolution. My wife had to resort to using the "community" computer area to plug in her laptop for a 5 hour web meeting. She was able to complete her work and worked through the interruptions from other guests and their kids. Shawn delivered outstanding customer care on this issue, and for the significant inconvenience we received an acceptable SPG points credit. We'll absolutely be going back as everything else there is outstanding. Make sure to see Brenda if you're having breakfast or anything else at Zest. Her service is impeccable!
July 25, 2012
Rated 3 out of 5 by stone22 Very average, not worth the hassle to disney parks
Reception was quite nice but when you get up to the rooms, cleanliness could use some improvement. The bathroom and sink area was a little dirty and the daily cleaning of our room just seemed to move dirt around on the floors and counters were not wiped down until about our 3rd day. Room service dishes sat in the hallways for 2-3 days before being picked up. Pool area was nice as well as the business centre. If you choose this hotel and intend to go to the Disney parks with their complimentary shuttle, I would not recommend... Every night, their shuttle was late and PACKED full and not a nice bus (old and smelled bad, torn and stained seats etc.) and when it says transport to each theme park, it means drop off at one park and you have to catch another bus to the theme park you were planning on going to... Be sure you ask a Disney employee where the right place is to catch your next bus too -- our driver did not know.
January 15, 2014
Rated 4 out of 5 by RRPP Met expectations
Overall, a good hotel to base out of for Disney park visits. The room was comfortable and clean. However, one of the elevators (of 2) were out of service and the buttons never illuminated when you were waiting. Also the hotel's internet/wifi went out for over 24 hours, and we had to drive down the road to another Sheraton to load our Fast Passes.
July 28, 2014
Rated 4 out of 5 by Ligums Hotel was fine with a couple notes
The pool needs quiet hours. The rooms seem to be right on top of the pool, and for those trying to rest up for long park days, it can be difficult.
Also, the hotel has transportation to Disney, but there are only a few designated times their bus runs, so you may be better off with a car.
Other than that, the hotel and rooms were fine. Not great, but easily adequate.
November 22, 2012
Rated 4 out of 5 by JJGKLH Renovations Great, Ongoing Construction Not So Much
I recently spent five nights in this property. Despite being on the older side, the extensive renovations are in process of bringing this property up to a solid value-priced tourist / family class hotel. Our junior suite had been renovated already and it was clean, tastefully decorated, and clearly new all around. Comfortable bed, nice furnishings, etc. That said - my only challenge here was the daily sound of the ongoing renovation work. I understand it has to be done, but some accommodation should be made to guests when there is jackhammering nearly the entire day. My kids needed a break from the theme park scene, but the hotel pool was rendered basically unusable by the brutal construction noise. Perhaps management should offer a free arrangement to use the pool at a nearby hotel (there are hundreds!) on heavy construction days. So I'd recommend the property overall, but it'll be better when renovations are fully done and if you're not sure, check with the hotel before booking.
September 7, 2014
Rated 5 out of 5 by Maria Loved this hotel!!!!
My family and I stayed at the hotel from 8-27-12 to 9-2-12 and we didn't want to leave! It seemed like we were in a beach front resort, but without the beach... The hotel and our rooms were very clean. The pools, bar, and hot tub were not crowded and well maintained. Great location-close to the parks, even walking distance to outside restaurants and convenient stores. The staff was exceptional, especially Jose G. (security) and Jason (pool staff). They greeted us with smiles every time they saw us and went out of their way to help us in anything we needed. Jason is great with keeping the kids entertained by the pool, even playing games with them one on one. We enjoyed our time talking to the both of them. We feel they went over and beyond making us feel comfortable and making sure we were having a great time. A special THANK YOU to the both of them! We will be coming back here again and again and will refer to friends.
February 16, 2013
Rated 2 out of 5 by Jackaroo tired
Like most mid-range hotels in Orlando,
this has not had a new coat of paint, new carpet or cosmetic overhaul in the last several years. Still making money but margins are slim during recession so not going to upgrade. Hallway, rooms, buildings all tired....Very cranky Consierge who knows nothing about golf just handed me a phone number when asking about a course.
March 20, 2013
Rated 5 out of 5 Great Views Friendly Staff
Great and Friendly Staff. We were met by a bellmen as soon as we pulled up and was greeted as soon as we came through the door. We upgraded our room to a suite that had a great view of the pool. I have three complaints. The bed was too hard and the pillows were too soft. There is no water pressure in the shower. Other then that everything was wonderful. Thank you
April 22, 2013
Rated 1 out of 5 by Klb25 Poor experience
Although the room was clean. The location was awful, the trash compactor was right out side my window, and was used regularly throught the night. The staff expected me to know where everything was, and were not very helpful. My brand new car was a mess, after sitting in the parking lot overnight, it was covered in grass clippings and the sprinklers had been run.
March 4, 2013
Rated 4 out of 5 by Nana Great hotel
Now that the hotel has been renovated it is a great place to stay while taking in the parks. Take a day and enjoy the wonderful pools. Kids love it. You can walk to around 20 different restaurants. The restaurant in the hotel is a little pricey and has a small menu but the breakfast is fine.
Bring the coffee a nd donut cart back.
I definitely will be back again.
April 1, 2013
Rated 5 out of 5 by Boonchoo Bueno Buena Vista!
This was a great hotel and I have stayed at many. The location stands out as a great one also. Short throw to the Disney entrance and Downtown Disney. Plenty of buffet's and shops within walking distance. The pool bar menu is awesome...but best of all I think is getting the poolside cabana complete with mini fridge and fruits etc and comp drinks...living the high life hardly anything....cost wise I could have paid 3x what I paid and likely would have been trapped next to Disney with no shops except Disney etc....staying at Disney Neighbor hotels is a great way to see it all. Close to hop on freeways for other parks...SeaWorld just down the road etc...the bedding was awesome..and that's important to me..lol...not to mention starbucks in the room...the downside was the elevators were on again off again so it was a wait sometimes...but hopefully they will get a quality contract to repair that angle...in the end...I'll be staying here again for sure...!
August 1, 2014
Rated 2 out of 5 by DennisW19 Poor Example of a "Resort" Hotel
Please see my comments below.
October 27, 2014
Rated 5 out of 5 by Simon97 The hotel is welcoming
The remodeling of this Sheraton is outstanding, as I have returned twice since the remodeling. The hotel is clean, enjoyable, playful and makes you feel as if you are at a family reunion (fire pit, water volleyball, water basketball, water slid, etc). The housekeeping staff does an amazing job especially ours re-organized our toiletries...verynice! Thank you!
February 13, 2013
Rated 5 out of 5 by delta We Will Be Back
Jonathan checked us into a perfect room.Tao (housekeeping) made sure we didn't need for anything.Eric (valet) made my sister and me feel safe when we walked to the store at night. Although we did not actually use the pool area this time, it was clean and peaceful. The room selected for us was clean and comfortable.
August 22, 2014
Rated 3 out of 5 by russell32789 A good option close to Disney
Recently redone so it's a but fresher. Lobby and pool areas are nice. Other areas, just so so. Overall we'd give it a B-.
It's worth going to the spa on the top floor.
There's an irregularly scheduled shuttle to Disney, but we chose to use our rental car.
As Sheratons go, this is a nice hotel. We recently have found the brand to have very uneven quality.
November 1, 2012
Rated 4 out of 5 by mcaa business stay
for a FL resort gardening need some upgrades overall, also on street side to protect rooms from street noise and green shade the parking lot
October 15, 2014
Rated 5 out of 5 by steston63 greatness
The first was a little rough but the staff took special attention to move very quickly to take care and explain problems. Every member of the front desk greeted you each day, security was very helpful with my 93 year old fatherinlaw. Brandy Bennett Asst General Manager was excellent, she went out of her way to make are stay super.
July 28, 2014
Rated 4 out of 5 by Nelly58 Pleasant Stay
I stayed at this hotel before, the staff is very friendly, the hotel is clean and very close to Walt Disney World and all the parks. Close to restaurants and stores. Like always we got a great SPG attention, and all the staff was mre than helpful. The only thing on the down side was the A/C unit was very noisy, but other than that it is an awesome hotel.
May 13, 2013
Rated 4 out of 5 by timg Where is the WiFi
Nice hotel with a pleasant staff but they have some real issues with WIFI. We stayed here because of that reason but ended up going out and paying to use internet time as we needed to contact people after being away on a cruise. We were told by staff that they have major issues with wifi....so why not fix it. Very nice hotel and wonderful staff though.
February 13, 2013
Rated 5 out of 5 by GeorgeTelAviv The Staff are sensitive to the neeeds of guests
My family and I stayed at the facility. The hotel was very customer services. Restaurant staff were excellent as well as the pool. Front desk personnel supported with my business request.
The valet staff was acceptable. After I gave a trip. the staff promised to call housekeeping and help me, but he took the money tip and forget the guest.
July 2, 2014
Rated 5 out of 5 by copdoc The best staff - EVER!
I have been coming this hotel for years...for family vacations (not business). I am ALWAYS impressed with the customer service. I have met a new "friend" - Ms. L. Owens at the front desk! She is an employee I had not yet met... she did not know how many times I'd stayed in this hotel and yet she was so very kind to help me with my request.
July 1, 2014
Rated 4 out of 5 by Duder420 Great
Having looked at the reviews for this hotel before booking, I was a little skeptical, but this place totally exceeded my expectations. Staff was friendly, helpful, and polite, everything was clean and safe and the pool was beautiful. I recommend this place to anyone wanting a nice relaxed and very decent place to stay close to the Disney area.
June 6, 2014
Rated 4 out of 5 by buckeye001 Very nice
The Hotel is in a good location, close to major restaurants like Joe's crab shack, sizzlers and outback steak house. The hotel has very good lighting, easy to park and exiting onto the highway. If you get a chance stay in the suite starward preferred because they were hugh enough room to sleep about six to seven people. I was delighted - great stay.
November 27, 2012
Rated 2 out of 5 by isabel88 Great room, poor concierge service
I stayed a few weeks ago in late July. I knew that aside from being close to Disneyworld, this hotel was also close to a few shopping outlets. The hotel offered a free shuttle service to these outlets. I had called the night before to schedule a pick-up, but the staff at the desk said that they do not schedule pick-ups and I should just show up at 9AM at the lobby to be picked up. Come 9AM the following day I ask the concierge regarding the shuttle, and wouldn't you know it, they were all booked. The lady even said "you should have called the night before to make a reservation". I was so upset I tried making a complaint to the manager. I called the operator who said they would direct my call to the manager but he or she never called be back. O & they only had 1 very VERY slow elevator in service for the whole hotel. Stay if you want a hotel relatively close to WDW, don't even bother using their concierge service! Worst experience ever!
August 23, 2013
Rated 2 out of 5 by Curmudgeon Must pay for unused items
$16.95 resort fee and did not use, they hide $10 parking fee in it.. Kids screaming til 11 pm in pools. AC unit very noisy. Wakes one up every time it turns on.
Check out was through internet was nice. Parking lot was full. No SPG line had to move to regular line. Late check in at 10 pm. Will look for alternate next time. Elevators creeky and slow.
May 12, 2013
Rated 3 out of 5 by lalagirl15 kids friendly hotel
This hotel located within 10 minutes drive to main Disney attractions, Universal tudios and Seaworld. Nice property, modern design. It has two big pools and a wather slide. Pools need better cleaning as there was hair floating in the water. Elevators need tune up maintenance, it was shaking and making noise. Staff was extremely polite and helpful.
March 26, 2013
Rated 2 out of 5 by Bob36 Cleanliness
The hotel rooms are old and need to be refreshed, but overall they are clean and comfortable. However, the hair dryer in our room had some kind of grime/sticky substance on the handle. My wife was revolted by it, and complained to the manager who, to his credit, refunded our room charge. He also apologized, but it left us with a bad experience
April 18, 2014
Rated 4 out of 5 by Daytonawayne clean and close to everything
I was not expecting the quality of room that I received. The bed was very comfortable and the room was very clean. Frankly, my family stayed at Gaylords Resort and my room was better than all of theirs, I was very pleased. Plus, my location was superior. I used the gym and it was well equipped with no time restrictions.
December 23, 2013
Rated 3 out of 5 by Alf40 Few Things to improve
This place has been one of my favorite. I stay here weekly while traveling for work. My last few stays haven't been the best though. Last week my room had a very musty smell which I think was coming from the A/C. The wifi service has been steadily getting worse. It constantly kicks you off and takes forever to get it back.
July 23, 2014
Rated 5 out of 5 by NKV1404 Great location and pool
This hotel has a great pool and the location is very convenient!
October 20, 2014