Sheraton Lake Buena Vista Resort

  • 12205 S Apopka Vineland Road
  • Orlando,
  • Flórida
  • 32836
  • Estados Unidos
  • Mapa

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Rated 3.9 out of 5 by 772 reviewers.
Rated 4 out of 5 by Comforable beds Convenient location comforable beds keys did not work a lot for parking May 28, 2013
Rated 5 out of 5 by Perfect location, great experience Check-in was great, soon as we got to the counter the person at the front desk made sure we were checked in right away, given all the info needed and were on our way. Considering it was late at night that was exactly what we wanted. Being platinum we received vouchers for breakfast at Zest which was a great way to start the day. The wait staff there was awesome and made us feel like family for the stay. I definitely would go back here. The location is right near a Disney entrance and I-4 which also works out really well. The hotel seemed like a great fit for anyone not wanting to stay at a Disney hotel yet have a nice place, great location to be in Orlando. May 28, 2013
Rated 2 out of 5 by Completely unhappy. I was very unsatisfied with the way this hotel handled the billing. First of all the way they charge your card is confusing and makes no sense. When I asked the front desk they could not explain it in a matter that was understandable. Second, when I got my Bill I was charged TWICE, one for a movie I didn't watch and one for another movie that was supposed to be free, as when I booked the room I was given TWO free movies. When I tried to call the hotel accounting center four separate times all times I was sent to an answering machine. Unreal. After this is settled it's safe to say I will not deal with this hotel again. May 28, 2013
Rated 2 out of 5 by Proximity to Theme Parks... As a business traveler dedicated to SPG, this hotel was in shockingly poor condition. The pool was nice, the lobby was nice, that where it ended. Rooms were musty, and dirty. Bathroom had what appeared to be mold spots. Bed and sheets were Sheraton quality. Housekeeping replaced most towels, that is it. If you are looking for a hotel where your children can run wild, and do not care about decent room quality, this is your hotel. May 28, 2013
Rated 5 out of 5 by Beautiful Hotel, Great Pool and Staff From the time we checked in everything was great. The staff was extremely nice and accommodating. Gary at the pool was the best!!! Our expectations were exceeded. The pool area couldn't have been better. The location was also perfect and rooms were very clean. We can't wait to come back! May 27, 2013
Rated 5 out of 5 by One of the best! Outstanding location, hotel, and the best staff ever! Enjoy the pools and water slide during the day, or the bar and fire pit in the evening. Walking distance to many restaurants and shops. May 25, 2013
Rated 4 out of 5��by Room AC is very noisy otherwise a very nice facility. The room AC was very noisy making it difficult to sleep. Otherwise the facility was clean and well maintained. The staff very friendly and helpful. May 23, 2013
Rated 3 out of 5 by Decent room/questionable depiction of room Please note that the sink area is in the bedroom/hallway - a little weird, no privacy. The hallways, air/heating system (very noisy) elevators and certain common areas could use some updating. However, very comfy beds- a decent stay '3 star' stay. Oh...great crab cakes at the bar and good on site shop. May 20, 2013
Rated 5 out of 5 by Great Orlando location Great hotel in the heart of the Orlando Theme parks. May 20, 2013
Rated 4 out of 5 by Happy until the end. Overall, I was happy until the last day and yesterday upon my return home. . I did enjoy the acitivites at the pool. I had noticed at 7 oclock the corn hole game was gone. This was our last night at the hotel and I had asked if it would be okay if my husband and I played it and if they did not mind getting it back out. I was told it was past the tournament time and it was put away for the day. i was bit disappointed about that since it was very early and daylight and really wanted to play a game with my husband. We did end up leaving my grandson's life jacekt and I was told it was our own fault and we need to make sure we picked it up. They did find it and are willing to send it back to us on our dime. I do understand it was our fault but when you trying to get checked out and get to the airpoirt stuff happens. After spending quite a bit of money at the hotel I figured they would send it to me. I know other companies would have done that for me out of goodwill and Client satisfaction. I am not sure I will stary here again with this type of treatment. May 20, 2013
Rated 5 out of 5 by Our Orlando stay Amazing staff! Favorite are Marianna, Krystan, Jason, Oscar, Ivanna, Katie, Jonathan, Cody & Brenda They go over and beyond to meet any and all our needs. We keep planning new trips to Sheraton LBV each time we return and always look forward to the next time we visit. We feel the hotel is like home and the staff is like family. May 18, 2013
Rated 4 out of 5 by Only concern... Street noise was a problem. May 18, 2013
Rated 1 out of 5 by Complicated If you are looking for someplace to dump your bags and head to Disney than this place will do. Keep in mind there are better values out there. The fees they hit you with to park and for the WIFI that took me 2 calls and 15 mins. to connect are crazy. The pools and hot tubs had so much chlorine in them it made it unpleasant. The buffet is over priced and underwhelming, go to Shoney's it's cheaper. Read carefully, because the deposit they take from, your account can take up to 30 days to be returned. I stayed here MANY times when it was the Safari and enjoyed it much better. It was reasonably priced, which made the lack of help behind the desk tolerable. May 16, 2013
Rated 5 out of 5 by I made the right choice. What service! I had to choose between this Sheraton and another 4star across the way. I chose Sheraton based on value and now I can see I made a great choice. I visited the other hotel but found it a little stuffy. I love the total access to free internet in the lobby but the best feature of this hotel is obviously the pool area (which I could also enjoy seeing from my wonderful balcony). The pictures show how beautiful the two pools (plus 2 hot tubs) are but they can't show how wonderful, caring and dedicated the young pool staff are. They even entertain your kids if you like (or if your kids are bored with you). But top honors goes to Gary - - my wife has no idea how much he had to hustle to make that extra sour cream appear in under 100 seconds. May 15, 2013
Rated 5 out of 5 by Certainly would stay again Overall this was a great experience for us.. We did have 2 rooms booked and there was an unexpected wait for our 2nd room, but the staff was able to correct it and get us situated once we pointed out the problem we found the pool area to be beautiful and the location was very close to Downtown Disney. May 13, 2013
Rated 4 out of 5 by Pleasant Stay I stayed at this hotel before, the staff is very friendly, the hotel is clean and very close to Walt Disney World and all the parks. Close to restaurants and stores. Like always we got a great SPG attention, and all the staff was mre than helpful. The only thing on the down side was the A/C unit was very noisy, but other than that it is an awesome hotel. May 13, 2013
Rated 2 out of 5 by Must pay for unused items $16.95 resort fee and did not use, they hide $10 parking fee in it.. Kids screaming til 11 pm in pools. AC unit very noisy. Wakes one up every time it turns on. Check out was through internet was nice. Parking lot was full. No SPG line had to move to regular line. Late check in at 10 pm. Will look for alternate next time. Elevators creeky and slow. May 12, 2013
Rated 4 out of 5 by The quality price and presentation od the food in the resaurant has improved dramatically. The good news is the food is excellent and you should promote your resaurant more. The bad news is that I was promised a mini fridge and it was not there. This is the second time this has happened. It seems those doing the check in do not have up to date info on the ammenities in the room.It would have been a nice conveience. May 11, 2013
Rated 5 out of 5 by Great facility, wonderful staff From check-in to check-out, our experience at Sheraton Lake Buena Vista Resort was wonderful. May 8, 2013
Rated 5 out of 5 by Perfect Family Hotel! We stayed at the hotel because of the shuttle service to the Disney parks but discovered the hotel had a lot more to offer. The rooms were very comfortable, the food at the pool bar was very good, we loved the pool slide and the pool sports. The gym had everything you need. There is a lot to do for the entire family. The staff was friendly, courteous, and professional. There are many, many restaurants within walking distance from the hotel. We are definitely staying at this hotel on our next trip to Orlando! May 7, 2013
Rated 5 out of 5 by Super comfortable The room was spacious and very comfortable. I especially loved the design features and the oversized chair was a twin sleeper! Nice to know if you had a child! The Sheraton products, Shine, were great and offered a relaxing, spa atmosphere. May 6, 2013
Rated 4 out of 5 by Very Pleased I was very pleased with my stay at this Sheraton. I arrived late at night and the front desk was able to get me checked into my room in less than five minutes. I was thrilled that SPG platinum members did not have to pay the resort fee or daily parking, When I made this reservation I did not see that anywhere and it was definitely a pleasant surprise. The staff in the restaurant were always welcoming and very attentive. The hotel did a good job on the renovation. The rooms designs are of course still from a long time ago, but they did a good job making it look newer. I did not have an opportunity to use the pool, but it looked like a great area. May 6, 2013
Rated 5 out of 5 by Great place Service, food location, and staff were great! The carpet in my room could have been cleaned. May 6, 2013
Rated 3 out of 5 by Slam My room was on the third floor on the end of building 3. I listened to the gate slam all night long. Not cool! May 6, 2013
Rated 5 out of 5 by Excellent Hotel with Great Staff!!! From the moment we stepped into the lobby, we knew this was a Class Act. The Staff greeted us warmly and took care of our every need. The guest service went above and beyond to make our stay enjoyable. The pool area was heavenly and the pool bar was a great touch. Breakfast was tasty and filling. I would recommend the Sheraton to all that want a great night's rest near all the attractions, with hotel amenities galore. May 5, 2013
Rated 5 out of 5 by Awesome Staff The staff was truly wonderful and helpful. The hotel was very clean and modern. Our family will be back for future visits to Orlando. The only downside was the food, not very tasty. May 5, 2013
Rated 3 out of 5 by Average Lobby is okay. Pool is good. Rooms are just okay. Service is slow. They even lost my message from airport. They just dont get the point. May 3, 2013
Rated 5 out of 5 by Sheraton, Lake Buena Vista Had a great stay. Rooms were great and so were the other amenities. Would definitely come back. May 1, 2013
Rated 5 out of 5 by Great value, nice facilities We enjoyed a 3-night stay. The pool staff were fantastic and service was very good all round. Pools were a bit cold. The breakfast buffet was ok, Brenda the server was great. A bit noisy in the hallways, but the bunkbeds were a big hit with the kids. Lots of afforable eating options within walking distance. At the pool, Jason and his team made us feel very welcome. All in all, excellent value for the price paid. We would not hesitate to return. April 29, 2013
Rated 5 out of 5 by Excellent staff Every staff member we encountered had a pleasant personality and was very helpful. The pool personnel was wonderful! April 29, 2013
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