Rated 3 out of 5 by stone22 Very average, not worth the hassle to disney parks
Reception was quite nice but when you get up to the rooms, cleanliness could use some improvement. The bathroom and sink area was a little dirty and the daily cleaning of our room just seemed to move dirt around on the floors and counters were not wiped down until about our 3rd day. Room service dishes sat in the hallways for 2-3 days before being picked up. Pool area was nice as well as the business centre. If you choose this hotel and intend to go to the Disney parks with their complimentary shuttle, I would not recommend... Every night, their shuttle was late and PACKED full and not a nice bus (old and smelled bad, torn and stained seats etc.) and when it says transport to each theme park, it means drop off at one park and you have to catch another bus to the theme park you were planning on going to... Be sure you ask a Disney employee where the right place is to catch your next bus too -- our driver did not know.
January 15, 2014
Rated 3 out of 5 by TheInvisibleGator Awful musack!
Perhaps it is just Orlando or the US, but I find it truly unpleasant to have to listen to endless nauseating hours of "Christmas" music in public areas. There is no escape. Even sitting on the balcony of one's room. The other headache was the difficulty I had getting a taxi. They contract with an extortionate black cab firm that charged me usd18 for a 10 minute ride to another hotel. The meter rate would be half that.
December 21, 2012
Rated 3 out of 5 by Cathy3270 Lifetime platnium member who was disapointed
I've stayed at this property for many years as the Safari...this was my 1st visit after the remodel was completed.
The pools/facilities are very nice but I will not be back. The idea you are charging for self parking is infuriating. I parked in the same place I have parked in for the last decade and paid for it. I know that may seem silly to you but its enough for me and I'm sure others to stay at a different property
October 30, 2012
Rated 5 out of 5 by PakiH Tops in the area
The hotel exceeded expectations. Beds are super comfortable and luxurious. The staff was the best. I took our grandson for his fifth birthday to Disney World, and Mike D, valet provided a small cake for the occasion. What hotel staff ever does that! Facilities are updated, Everything was sparkling. Services make this hotel tops and the location was ideal for our needs. Thank you for making our stay so outstanding.
February 15, 2013
Rated 4 out of 5 by AngieS Extra expenses
The facility was very nice and comfortable however the elevators were terrible slow and their was extra charges for everything! Was not happy with the fact that after paying for a room, I also had to pay for parking and when you ordered from any of the restaurants on site, the tips were automatically added and charged to the card on file. I was never asked how I wanted to pay for my purchase, it was just assumed.
July 15, 2013
Rated 4 out of 5 by Gina27 Renovation looks great
The hotel looks great after its renovation. It it is a big improvement from our last stay here. This time, we stayed here during the Thanksgiving Holiday. The staff was great; Clerk that attending to us at check in was completely accommidating and gave us a wonderful suite with a king size bed and separate bunk bed area for our child which he loved, it was great. We were very comfortable and happy with our stay.
March 4, 2013
Rated 4 out of 5 by Edw71 review
Hotel was clean, staff were wonderful and extremely helpful.
Room bathrooms could be updated.
Overall hotel was nice.
March 8, 2014
Rated 3 out of 5 by Rab567 A week at Disneyworld
The Hotel was better than we expected and the convenience to the Parks was right on target but we constantly needed to ask for towels and floor mats. The water was non-existent two of the seven mornings we were there which made the mornings quite uncomfortable. The public toilet in the lobby did not work most of the time and was not clean nor stocked with toilet paper.
January 3, 2014
Rated 5 out of 5 by Jonesey WONDERFUL FAMILY VACATION!
This hotel FAR exceeded my expectations. The pools and slide entertained our kids for hours. The staff was wonderful. We were upgraded to a family suite with easy access to the pools due to our Gold status!!!! The food was wonderful. It was such a great value, and the renovations are outstanding. Our kids really say it is a nicer hotel than the next hotel we stayed at - the Grand Floridian. We will be back!
August 23, 2012
Rated 5 out of 5 by BusyTraveler Wonderful Hotel
This hotel is simnply amazing.
First, the staff is excellent. Norris and Liz at the front desk were superb, greeting me every day with a smile or handshake. At check-in I was given a nice upgraded room, enrolled in the green program and given a number of SPG bonuses. All of the staff, from the front desk to the cleaning folks to the restaurant staff to the pool attendants to the parking attendants to the store cashiers were always smiling and happy to see me and my two daughters and wife.
The hotel is beautiful after undergoing a nice revitalization. The outdoor pools and hot tubs are beautiful. Room was clean and comfortable and lots of open space in lobby. Ample parking, safe area, and easy drive to all local attractions and restaurants.
This hotel will now be our new home whenever we visit Orlando in the future. My entire family felt like we were being treated like royalty.
February 6, 2013
Rated 1 out of 5 by Ginger21 This Hotel had the best staff, and feature!
We came to Orlando and brought 2 of our friends. We spent 3 nights and had a wonderful time. EVERY ONE OF YOUR STAFF TREATED US GREAT! We ate three meals in the hotel and they were fabulous.
We so enjoyed the fire place outside.
We asked for a place to play a dice game and were given the conference room 2 nights in a row. We thought we were treated very well.
Jim and Ginger
November 27, 2013
Rated 5 out of 5 by Doncin2014 Not perfect but very good
Our first room in building 3 was less than expected but after being moved to Palm 1 things got much better. The air conditioning was not working but the staff had it repaired minutes after I brought it to their attention kudos to Michelle at the front desk and the engineering dept.
February 6, 2014
Rated 4 out of 5 by Gotofly Nice Resort in good location
The hotel is conviniently located very close to the Disney Village making it more attractive for stay due to close proximity to lot of restaurants and entertainment places.
The hotel was Sheraton Safari and then they remodeled it to a resort and they have done a good job. The rooms are nice and spacious and the breakfast buffet is excellent. The pool, spa and gym are all an added amenity.
January 3, 2013
Rated 4 out of 5 by Boston2Disney Nice place to escape to...
The hotel overall was great even though Orlando weather was a bit unpredictable. The hotel staff were very accommodating and helped us with Disney tickets and directions to other sites...One complaint: the bathroom was not in the best condition. It wasn't as clean as expected since the other areas in the room were nearly spotless! All in all, I would return if given the chance.
March 5, 2013
Rated 5 out of 5 by Gina27 Great service
Stayed here for 2 nights. Last time I stayed here it was still Sheraton Safari. Hotel looks great now. Lobby and rooms are nice. Staff provided us with a wonderful suite..bunk bed for kids while I got a king (in separate areas). This was wayyyyy better than sharing a king. Pool looks the same but didn't enjoy it this time around...it was a little too chilly out. Overall a great stay.
November 28, 2012
Rated 5 out of 5 by Bunnyhop This hotel has great staff
The hotel staff honored our veterans by presenting them with a framed picture individually signed thanking the vets for their freedom. Annuel was a great bartender at all four of our evening events. His smile and his service will always be remembered. The banquet food was very good. All of the hotel staff were friendly and welcoming. It was truly an enjoyable stay. Thank you!
October 19, 2013
Rated 3 out of 5 by Jimmy259 Needs Improvement
The lobby looks nice; the hallways and rooms are shabby and worn.
I may have missed it somewhere in the paperwork...definately not told when I booked that I had to pay $10.00 to park my car in their lot (self park...NOT valet). I had to park on the other side of the building because it was being repaved on top of the charge.
I'm glad I only stayed for one night....I will not return.
September 2, 2012
Rated 3 out of 5 by Chris199 Left with a feeling that service doesn't matter
1st night -no clean wash cloths, just two old wet ones from the previous guests. Next day, still no clean wash cloths, called guest services and asked for four. When we returned from a long day at the park -again no wash cloths. Starwoods is usually spot on with service, but we left with the feeling that service and cleanliness was not a priority, at least on part of this property.
October 9, 2012
Rated 4 out of 5 by Daytonawayne clean and close to everything
I was not expecting the quality of room that I received. The bed was very comfortable and the room was very clean. Frankly, my family stayed at Gaylords Resort and my room was better than all of theirs, I was very pleased. Plus, my location was superior. I used the gym and it was well equipped with no time restrictions.
December 23, 2013
Rated 4 out of 5 by JCLee Nice surprise.
For the price I did not expect the hotel to be this nice, especially for the Disney area. Apparently it was recently renovated. The beds were very comfortable, and the breakfast buffet was another very nice surprise. It was very good. The staff was very accommodating also. I would stay there again, and would highly recommend it to my friends.
December 26, 2013
Rated 5 out of 5 by Elle1355 Excellent location
This hotel was in a fantastic location. We couldn't believe how much was around us- shopping, convenience stores, restaurants...all walking distance. We had a great stay here. Extremely clean, great service, outside bar was very convenient, and staff was wonderful. Very friendly. Just wished we had more activities offered to adults and teens. Would stay here again in a heartbeat.
August 27, 2012
Rated 5 out of 5 by Frisco44 March Conference
Fantastic stay Mar.13-18. The hotel was exceptional in every way possible except for no towel changes night #3. The hotel fixed this and had a fresh supply delivered in under 10 minutes. Poolside bartenders slow on Saturday night and forgetful. Asked three times for a cola otherwise I will definitely stay here again as business or pleasure allows. Recommend without hesitation.
March 19, 2013
Rated 2 out of 5 by 96passmember very disappointed
very poor directions to begin with, and the staff became defensive on the phone when I read back word for word their directions which proved to be wrong. the room was clean on arrival, but hadn't been cleaned when we arrived back at 4:30pm. when I called the desk they gave me an attitude again when they told me they had until 5:30 to clean it, as though I was supposed to know this. the valet/parking attendants were the only staff to greet/respond pleasantly at all times. even the pool staff were surly when asked for a towel. the coffee pot was still dirty after the room was 'cleaned'. I usually stay on property/or at another well known pricey hotel, when at Disney, but thought the Sheraton's rep would be a safe bet. I was mistaken and would never return. I expect to spend money on vacation, but I expect most of all that the staff will be helpful and respond cheerfully; this was a big disappointment in that area.
July 21, 2013
Rated 5 out of 5 by Dancoco Just Awesome
I will stay at this hotel anytime we go to Oralndo. Staff is incredible, the hotel itself is fantastic. At the front desk Bianca was just fabulous. At Zest Brenda was just an absoulte delight and made a great start to the morning.
February 8, 2014
Rated 4 out of 5 by Fafalv Starwood percs
My wife was not offered an upgrade.
They charged an additional ten dollars to purchase 250 star points?
No 'welcoming gift' as a SPG member.
February 20, 2014
Rated 2 out of 5 by DOC33 GREAT LOCATION BUT POOR SERVICE
WE WERE VERY DISAPPOINTED WITH THE SERVICE. WE PUT A TRAY OF FOOD OUTSIDE OUR DOOR FRIDAY NIGHT AND IT REMAINED THERE UNTIL LATE SATURDAY NIGHT WITH THE STAFF WALKING BACK AND FORTH ON THE FLOOR. WE NEVER RECEIVED CLEAN TOWELS DURING OUR ENTIRE STAY. HOUSEKEEPING NEVER ENTERED OUR ROOM AT ALL. TOO BAD SINCE THE LOCATION IS SO GOOD I WOULD LOVE TO GIVE IT ANOTHER CHANCE.
April 22, 2013
Rated 5 out of 5 by 00067 This hotel has excellent staff members
Ate breakfast two days in restaurant where Brenda was our servicer. She was very efficient and what a great smile and personality. No one left her area to start their day without her telling them to" have a great day." Each of the Housekeeping staff that we encountered also greeted us with a smile.
We would definitely consider staying at this location on our next visit.
March 24, 2013
Rated 4 out of 5 by Keith1274 Poor Internet Coverage Didn't Ruin Trip
This is my family's third visit for a stay-cation. We really like it here and my platinum status is well received by them. On arrival day, my wife had a web-conference for work. She planned to take this in our room, while the kids and I got out of her way. We spent all of an hour before her start time trying to log in with no success. We spoke with the vendor tech support and still no resolution. My wife had to resort to using the "community" computer area to plug in her laptop for a 5 hour web meeting. She was able to complete her work and worked through the interruptions from other guests and their kids. Shawn delivered outstanding customer care on this issue, and for the significant inconvenience we received an acceptable SPG points credit. We'll absolutely be going back as everything else there is outstanding. Make sure to see Brenda if you're having breakfast or anything else at Zest. Her service is impeccable!
July 25, 2012
Rated 4 out of 5 by Ligums Hotel was fine with a couple notes
The pool needs quiet hours. The rooms seem to be right on top of the pool, and for those trying to rest up for long park days, it can be difficult.
Also, the hotel has transportation to Disney, but there are only a few designated times their bus runs, so you may be better off with a car.
Other than that, the hotel and rooms were fine. Not great, but easily adequate.
November 22, 2012
Rated 5 out of 5 by Maria Loved this hotel!!!!
My family and I stayed at the hotel from 8-27-12 to 9-2-12 and we didn't want to leave! It seemed like we were in a beach front resort, but without the beach... The hotel and our rooms were very clean. The pools, bar, and hot tub were not crowded and well maintained. Great location-close to the parks, even walking distance to outside restaurants and convenient stores. The staff was exceptional, especially Jose G. (security) and Jason (pool staff). They greeted us with smiles every time they saw us and went out of their way to help us in anything we needed. Jason is great with keeping the kids entertained by the pool, even playing games with them one on one. We enjoyed our time talking to the both of them. We feel they went over and beyond making us feel comfortable and making sure we were having a great time. A special THANK YOU to the both of them! We will be coming back here again and again and will refer to friends.
February 16, 2013