Rated 4 out of 5 by Joy57 Friendly Staff
Our daughter lives in San Diego, so we find ourselves visiting your hotel a few times a year. Our only issue we have is that IF WE do not valey park the car, we have to park in a DIRT LOT. We arrive with a very clean car and leave looking like we just went through the Sahara desert. Please pave your self parking lot as the paved self parking lot is usually full.
September 27, 2013
Rated 3 out of 5 by swtraveller A/C not working well and NO WATER on last day!!
I stayed for 3 days. The hotel is nice, but the A/C in my room was less than sufficient. It ran constantly for 3 days, but never got down to a comfortable temp. Then, on the last day, the water was shut off throughout the entire hotel. We couldn't flush the toilet, take a shower, or even brush our teeth. The hotel's response to this was to provide each room with 2 bottles of water. No other compensation...made the last day of my trip very unsatisfactory.
October 2, 2012
Rated 4 out of 5 by Birdie1551 Changing Rooms
My only issue with the hotel was that when I arrived at the front desk of the Bay Tower to settle my bill the night before I left, I was informed that I needed to move rooms due to a leak in my bathroom that was leaking to the floor below. The staff indicated they had been trying to reach me all day but I didn't have a voicemail on my cell phone or an email. I was in meetings all day but could have come back to the Bay Tower during a short afternoon break and moved my things. Instead I was "moving my room" an hour before I had to be at a formal dinner. My suggestion is that you get contact information for your guests so that if something like this happens, they can be reached. What if this had been a family emergency? How would you have reached me? Although my first room was adequate, my second room was much nicer, particularly the bathroom.
July 3, 2013
Rated 4 out of 5 by aimee Accomodation
My reservation is for 1 king bed. Upon check in, the front desk gave me a double bed in a handicap room. She said that there is no King Bed available.
I said I reserved for a king bed. And I was looking for the print out of my reservation. She said, oh yeah, show me the print out and i will give you a king bed.
So there is a king bed available she does just does not want to give it to me. I did not argue with her, I am just extremely disappointed.
May 28, 2013
Rated 4 out of 5 by alec1673 Accomodations
The hotel is beautifully located. I had a view of the marina and the airport. I loved the view but hated the 6am wake up to the landing airplanes. The hotel food is ridiculously expensive. There are no vending machines in the hotel so if you have a late night beverage craving, either pay the outrageous rate in the room refrigerator or do as the hotel receptionist advised, walk off the property to a neighboring deli (at 1130pm) who had a vending machine.
October 31, 2012
Rated 3 out of 5 by JWill With Reservation
Previous reviews concerning restaurants, nearby amenities, and facilities are fairly accurate. My concerns are with the "two towers" , the five minute walk between them, and when a reservation is not a reservation.
I booked in November and got confirmation that included a specific tower. Arrived to find that I was in the other tower (away from all of activities associated with the conference I was attending).
I have travelled enough to understand the concept of hotel towers and this setup does not meet the test. I was just as close to another hotel as I was to the other tower. If I had prior know I would have packed walking shoes and extra outerwear (mornings and evenings can be cool in SD).
I was offered the handicapped room when I spoke to front desk but by that time I had already read the review on it and wanted no parts of it.
March 14, 2013
Rated 2 out of 5 by Petie Friendly but lacking for what you pay
I did not like the hotel, but my husband did. The staff was friendly, be we could never get follow up. For example: Anything I asked for, they would not bring (but agreed). The conference coordinator paid for a gift in my room, which even though I asked multiple time, I could never get. I had trouble getting extra towels, toilet paper or soap, toilet was extremely loud, and sink faucet leaked, tub was difficult to shut off. The view was spectacular.
April 12, 2013
Rated 4 out of 5 by Di38 There is ALWAYS the bait and switch.
When I book a room at this location I always get switched to the auxillary located down the street.. It is ALWAYS a fight to stay in the main building no matter WHAT I DO. My husband fights me as well. He is tired of the treatment and wants to stay somewhere else. But I guess I am a glutton for punishment, because I keep insisting on staying there. I hope next time if I call the Manager in advance, as he suggested, I will not have this problem again.
August 14, 2012
Rated 5 out of 5 by Regi739 Outstanding Customer Service
My family stayed at the Sheraton while our son graduated the Marine Corps at MCRD. We purchased a Marine Corp Challenge Coin for our son which we kept in the safe. When we arrived home and unpacked we couldn't locate the coin. We called and asked for help and Precious and Maureen helped us. The room was already occupied but called us back and found the coin (on the floor of the room) and shipped it back to us...Wonderful customer service! Thank you.
December 3, 2012
Rated 2 out of 5 by gail60 Short on amenities
disappointed that the customer has to use lobby computers for internet access as there isn't wi-fi in the rooms unless one uses the cable. Most inconvenient for iPad users.
Don't try and warm up delicious leftover food from a night out either! There are no microwaves anywhere and the restaurant will not warm it up. In a way one is forced to use their dining room unless you want to eat cold food or take a 10min ride by taxi to the nearest restaurant.
November 2, 2011
Rated 5 out of 5 by charmc Great Customer Service
I stayed there and I got married on the Aolani which is docked behind the Sheraton. I had a suite and it met all our expectations and after we married there was chocolate covered Strawberries and a bottle of Martinelli's as we don't drink alcohol and it was on ice. There was no problems checking in or out. The experience overall was excellent and I would recommend for anyone to stay ther. They have great views. I will deffinetly stay there again.
October 15, 2012
Rated 5 out of 5 by Klausen Perfect
Even near the INT Airport it was a perfect place for staying the two weeks.
The new Big Bay Shuttle made it perfect too, because otherwise its not easy to explore San Diego from the hotel without a car - and I guess many visitors dont bring a car at the stay... With the new Big bay Shuttle its so easy to get around in San Diego area together with the public transport system.
Its to expensive to eat at the hotel - specially the breakfast buffet...
September 7, 2012
Rated 3 out of 5 by Guest062412 Bay Tower
The Bay Tower was much less glamorous than the Marina tower. While the restaurants and services in the Marina tower were excellent, my room in the Bay tower was less than desirable. The room was large, but hallways were dim and dungeon-like, my TV remote didn't work, the bathroom smelled like mildew, the towels were dusty, and there were strange gurgling sounds in bathroom (plumbing issues?) On a good note, beds and pillows were very comfortable.
June 29, 2012
Rated 4 out of 5 by John14 Great place but please get new valets
After a very long day of sales calls between LA and San Diego I was looking forward to checking in and relaxing. The first impression was not so good as the extremely rude valet asked to hold my keys while I checked in. He was a slightly over weight asian man that had a real attitude. My experience at check-in was perfect, very nice lady. However, then I had to park and it was not clear where. I went by mistake to the valet lot and was yelled at by another valet. At this point I yelled back at him much to his surprise. Finally parked, went to room and to the bar to eat. The bartender was amazing. One of the best I have ever had at a hotel. A super guy and very knowledgable about the food and beers at the hotel. The room was very nice, clean and slept great in the comfortable bed. 5 stars if it wasn't for the two "tough guy" valets. Thanks!
October 14, 2012
Rated 1 out of 5 by Business411 Guest Services lacking "services" and honesty
An unusual noise occurred in my room (501) about every 30 mins late at night. On the 2nd night I called and asked to change rooms. Guest services (Terry) told me NO ROOMS were available and to wait until noon. I finally spoke to the supervisor (Tina) and was moved immediately. To be misled at 3 am, paying well over $150/night is UNACCEPTABLE for the Sheraton brand. Other past comments by guest have confirmed poor guest services.
July 17, 2013
Rated 5 out of 5 by JayAC Wonderful view!
Got a room on the bay tower overlooking the San Diego Bay; it was wonderful!
During the day, sailboats were cruising all over and by night, oh the Skyline!
Dinner was tasty on the Bayview Lounge.
After dinner, jacuzzi time.
Gave it 3 stars on facilities because free WIFI is only available on the lobby, in the room the internet service is over 10 dollars for 1MB of bandwidth. Although the shuttle service to the airport is excellent!
June 8, 2013
Rated 1 out of 5 by Chrisspy59 Disappointed
The sliding door windows out to the balcony were so dirty you could barely see through them. The hall ways leading to the rooms smelt like mold but worst of all there is no pricing on the room bar and I was charged $32.40 for one tiny bottle of wine (two glasses) which was more then what they where selling large bottles for in the hotel bar. One would assume the smaller ones would be a bit cheaper ....no wonder they don't post the prices.
April 28, 2013
Rated 3 out of 5 by edc37 Overall experience
The room was nice and hotel was too. The fitness center was very nice and had plenty of treadmills. The room service (dinners) were over priced. There was no statement or checkout procedure other than waiting in line forever to get a statement. The hotel is in a nice location if you have no desire to walk downtown as it is several miles away and located directly next to the landing strip at the airport. So, airplane noise was horribly loud!
October 23, 2012
Rated 5 out of 5 by David23 Superb Service
I booked a room at The Sheraton San Diego Hotel and Marina for my Son, Daughter-in-Law, and their 2 children (my 2 Grandsons). Because they couldn't arrive until very late (9pm), I checked them in myself. The Staff Member was very courteous and professional. He answered all of my question and helped me arrange for their later arrival. Beyond that, I thought of additional questions. The Consierge Desk was more than helpful to that end.
May 23, 2013
Rated 5 out of 5 by Amritsar9 Beautiful Hotel
Gorgeous place with excellent rooms. The beds are heavenly, slept like a rock every night. Being on the marina is also beautiful with its views of the water.
October 22, 2013
Rated 3 out of 5 by Campos64 Great hotel ... dreadful staff
We arrived at this hotel to be greeted by a receptionist who would not smile and treated us as though we were a huge inconvenience. Very off-putting.
Apparently we made her life very unhappy by extending our stay by one night.
We needed to call maintenance as the remote control was not working. The rudest person came to change it over.
After that we made sure not to ask anything of the staff.
The experience spoiled our stay in San Diego.
July 17, 2012
Rated 5 out of 5 by Viking55 Love this hotel
This was my 2nd stay at this hotel. Was here this time with my entire family for my niece's wedding. If there was something that was not perfect, the staff's friendliness more than made up for it! We loved both towers and will definitely be returning soon! There is not a bad view out of any window in this resort. We especially enjoyed our view of Coronado Island with the ships entering and exiting the port. Thank you Sheraton!
June 17, 2013
Rated 5 out of 5 by Appleofmyeye3 Beautiful area
Though the front desk wasn't manned with enough staf, the young lady did her best to get our room as quickly as possible. The Spa staff were excellent and Marianne gave an excellent massage. They have a great special 20 minutes for $20, We enjoyed our 5 day stay and will be back. The only negatives were the prices at Quinns. Food was okay but dessert was overpriced and tasteless. Needless to say we went elsewhere the rest of our stay.
August 12, 2012
Rated 5 out of 5 by golfloverpr Nice hotel in the San Diego bay area
We stayed for just a night at this hotel and our only regret was not having more time to stay for additional days. We were at a seventh floor room with a gorgeous view. The beds were very comfortable. The staff was very friendly. Strongly recommended if you have a car. If not, be prepared to spend some money in taxis since it's far from most of SD's attractions. I would recommend to this hotel, to have a shuttle service to downtown.
March 11, 2013
Rated 3 out of 5 by Casey52 Average but located near aiport.
Location, location, location. If my flight had not been at 6:20 AM, I would have stayed elsewhere at a lower cost and higher quality.
Biggest beef with Starwood properties is the charge for WiFi. Looks cheep for a "luxury" chain. They get away with it because they know business travelers can expense it.
October 1, 2013
Rated 2 out of 5 by Amers21 Nice hotel, but...
This hotel was very nice, and we enjoyed the marina views...however, I learned to never stay in a room with double beds again...didn't sleep a wink during either night that we stayed. The hotel also lacked in customer service, including being out of towels in the pool area, and maid service that had left food outside of a room for both days we were there...Starbucks was a plus, as were the $5 vouchers if we skipped the maid service.
September 19, 2012
Rated 5 out of 5 by Tennessee2012 Eight Days and it felt like home
My first impression on check in was not great The staff at the front desk was not overly friendly. The Valet staff was the best I have ever encountered. And I travel monthly. The bell staff was excellent as well as the bar staff and servers. The room was perfect for me as it had a walk out patio with an ocean view even though it was in the older building and needed a little upgrading in the shower area. Other than that it was great.
September 3, 2012
Rated 3 out of 5 by hmkaing Solid hotel for a good price
The hotel is fairly nice for the price your paying. The rooms were fairly clean and the parking is nice and accessible. My only issue is that we booked a room with Bay view and they said there were no more available, which I don't understand how we were able to book a room with Bay view to begin with. They didn't try to make it right, all that was said was "sorry, you booked a Bay View bit we only have a handicap accessible room".
October 17, 2012
Rated 2 out of 5 by bratyrn19 Worst Sweet Sleeper!
I'll start off with the good, the view was beautiful. The valets were pleasant (although they did keep repeatedly give up other peoples keys.) That is about it. We love Sheraton, for their comfortable hotels and amazing beds. This hotel provided neither. My husband and I both up stiff with sore backs, feeling like we had slept on a plank. The paper thin walls did not help with the return of the late night partiers coming down the call. Some of whom did not make it all the way to the room, as evidenced by the vomit in the hallways at 8 a.m when left and the smell of it in the elevator. The thin walls also did help with car alarm that went off for almost an hour in the middle of the night. My other issue, and this may not be for some, is that is it isn't close to anything. The bay is beautiful and we wanted to go for a walk in the evening and get dessert and there is not much nearby to walk to. This was by far the worst Starwood hotel that I have stayed in.
September 22, 2013
Rated 4 out of 5 by Netters12 Hotel had features we wanted
This hotel and resort fit the type of 4 day vacation we really wanted. The room was large, comfortable and had stellar view of the marina from its wide balcony. The service in the dining room and bar was impeccable. The shuttle service between the two hotels was good with one exception. We asked if the shuttle would take us a short distance to a nearby restaurant, (my husband uses a walker) We were told the shuttle doesn't go in that direction and take a cab. The cab driver was unhappy as it wasn't a long drive, but he did take us. After dinner we waited 45 minutes for a cab. In the meantime the Hilton shuttle picked up several guests to take them back to their hotel. Unfortunately this experience put a blemish on what would have been a perfect stay. We hope you will reconsider your policy that would provide a much appreciative service to your SPG guests.
July 30, 2012