Rated 5 out of 5 by Peggy1954 Beatiful view very accomidating
Very friendly and accomidating hotel. Very clean rooms, comfortable beds. And the view was spectacular. Close to attractions and restraunts
March 19, 2014
Rated 1 out of 5 by Joed1234 Sheraton Marina San Diego
Hotel needs up dating and attention to weekend staff. The staff members during the week know their jobs. The place suffers on weekends.
March 19, 2014
Rated 5 out of 5 by goodie06 Great location! Great views!
Love this hotel. Great location, great views from the rooms, balconies you can sit on. Great breakfast, and staff very nice.
March 18, 2014
Rated 4 out of 5 by Jayne50 Beds
We had a wonderful vacation but our bed was absolutely horrible! When we mentioned it they offered to send someone up to flip it... Which would not have helped, but then left a message that they cldnt flip it as I had left a personal item, my sweater, on the bed. When we mentioned to the next morning, they gave us a voucher for breakfast on our last morning! I was eh austerity by then n ready to go home!!! Bummer. San Diego, weather n rest of the hotel was great.... Just 9 days of no sleep!
March 18, 2014
Rated 3 out of 5 by Erma228 Not matching 5 star standards
Unfortunately I must admit that a few details have really annoyed me which also lead to my assessment that the quality of services provided is not marching with the standards Sheraton should have…
1. We went with clients at the Tapatini Wine bar and were shocked about 2 misshaps:
(1) we ordered the first wine on the list (Mumm), which had 90 points… the waiter came back telling us that it was not anymore available and said suggested we take the Chandon (2nd item on the list)… despite our deception and moreover surprise that the wine was still on the list and that the bar tenders is not saying it straight forward (there was almost no one at the bar…) we accepted and had to drink a sparkling wine which was really bad (Chandon)…
(b) we than temped a wine which is called “baby Amarone”… honestly it is just scandalous associating the wine you offer with the appellation “amarone”, one of the best Italian wines…it is simply misleading, especially as the wine you offer is really of low quality - the worst thing though was to be confronted with a waiter (want to be somelier…) which insisted and even dared to say that the offered wine was indeed an Amarone!!!!
2. The first night I ate the 3 chocolate items in my minibar… first the “kit kat" must have been there already for quite a while as pretty melt…second… and mor anoying is that these 3 items have only been replaced after 2 days!
3. I wanted to play tennis with a teacher… I was just given the number of a coach… thus I had to sort it out i.e. try to organise it!! The coach was unfortunately not very available… —> I’d expect that the hotel organises the lesson for me…+ if one coach is too busy (which is OK as independent)… I’d expect the hotel to have enough alternatives to address my needs!
All in all, 3 small experiences which underlined in my eyes how far the hotel is from matching excellence … very disappointing!
March 16, 2014
Rated 5 out of 5 by swish Great place to stay
Nice room and view of the marina. I was there for a conference and had most every thing you need right there. Only downfall had to take taxi to get to town
March 15, 2014
Rated 5 out of 5 by LVguy Gorgeous View
loved every aspect, met with friends and hotel provided a great venue.
March 14, 2014
Rated 4 out of 5 by Sally95 Customer Service
I was really impressed with the staff & their customer service skills. All staff seemed genuinely interested in making me feel welcomed. Waite staff in the sports bar & restaurant personable & attentive. The Concierge got us a water front table reservation at a local restaurant which was a unexpected treat! Keep up the great work!
March 12, 2014
Rated 5 out of 5 by EastCoastFriendliness Saved me from a Luxury Hotel trip gone bad
Last minute check in since I had to get out of the luxury hotel I was at due to horrendous service. When I checked in I was hating the West coast, hating California and hating West Coast people. However, your front desk associate Kalie brilliantly rescued me from my horrible emotional state. She apologized several times for the bad experience I had at another brand hotel. She so empathetically listened to me and tried to do anything to make me feel better. She even asked if I had eaten that day - such a thoughtful thing to ask. I took up so much of her time in my "falling apart" moment and she really acted like a true friend. So much that I forgot I was on the West Coast. Her friendliness and socialness was exactly what I needed. She gave me a great room and I experienced all the wonderful amenities Sheraton always has to offer. I will take friendly socialness over luxury any day. Thanks for making me feel at home and providing the comforts I know I can rely on. Excellent views and excellent hotel. Sharing the photos with everyone.
March 9, 2014
Rated 1 out of 5 by Kelly1960 Great hotel, lousy staff
I was in San Diego to attend a medical convention and my husband accompanied me. I made the reservation at the last minute through the convention website and we were both very impressed by the hotel, the amenities, the breakfast buffet and even the price. Due to some personal financial problems, I knew that there would not be sufficient funds in my bank account when it came to checkout time. Around midnight of The day of our departure I called my boss, explained the situation and he gave me his credit card information to use. I went to the front desk, explained my dilemma and the woman on duty, Joyce, told me they could not take his cc information and that I would need him to sign an authorization form. I understood this and asked her to send it to me electronically so that I could forward it to my boss, he would sign it and fax it back. When I had not received it an hour later, I went back and told Joyce that I had not received her email. She very rudely agreed to rescan it and email it to me. I waited at the front desk until I got it, while she did not show any compassion and went back to her office. I then had to ring the bell once again and ask her for my final bill so that I could let my boss know what was going on his cc. She was again rude about my request and then told me the server was down. I told here I would wait in the lobby near the business center until she could get it for me. Just as I was dozing off, since it was now about 4:30 am, she shook me and dropped the bill in my lap. At that point I see that they ran the bill on my debit card, even though I had explicitly told her, and her supervisor Tina that although there was enough money in my account at that moment, I had my mortgage payment due to come out. Sure enough, the Sheraton got their $1200.00, then my mortgagee payment and several other small purchases bounced, costing me over $100 in NSF fees!!
Despite the lovely hotel, I would never stay there again just because of the incompetence and overall rude attitude of the front desk staff.
March 9, 2014
Rated 3 out of 5 by Conferencegoer1 basement room
I had a Lanai room ion the first floor, yes, downstairs from the lobby. It smelled a little musty and there was a dehumidifier running in the hallway my entire stay. I think they need to do some more permanent moisture abatement down there. I have stayed in other rooms in this hotel and everything was fine in them. If I am given a floor one room next time, I will ask to switch.
March 6, 2014
Rated 3 out of 5 by baybye Internet Access
My business travel for this trip was with a number of Collegues from Toyota and they had free internet access. When I went to the front desk to inquire why I didnt get it, i was told that I wasnt booked with the group. I was not satisfied with this answer and was disappointed that I didnt ge the same consideration that my collegues did and had to pay for my internest both nights.
March 4, 2014
Rated 4 out of 5 by Anakei Lourdes
Very well located and tranportation is easy
March 3, 2014
Rated 5 out of 5 by TREE6148 VIP
STAY THERE LAST WEEK OF MAY 2013 HOTEL WAS TOP NOTCH HAD GREAT TIME SAW SHIP RACES , WENT TO SEA WORLD, SEAPORT VILLAGE DID THE TROLLY , BALBOA PARK AND CORONADO USE THERE FREE SHUTTLE SERVICE HAVE ALREADY RECOMMENDED TO MANY PEOPLE THAT HAVE GONE THERE
March 2, 2014
Rated 5 out of 5 by steam stay
Great Job. Aall went very well
March 1, 2014
Rated 5 out of 5 by Dancat22 Great Hotel
Loved the hotel
Staff was friendly
Loved my view
February 28, 2014
Rated 4 out of 5 by renamen Good meeting facilities
Nice meeting facilities, next to the airport.
February 28, 2014
Rated 5 out of 5 by Heidi1736 Carlos - Waiter
I had a memorable interaction with Carlos my morning waiter in the Harbor Edge restaurant. You were wonderful Carlos, keep up the great work and inspiring attitude.
February 28, 2014
Rated 3 out of 5 by Stumbler57 Not The Best Hotel For A Weekend Getaway
The Club Lounge was great. Don't expect too much aside from using the hotel as a staging site for other local attractions or if you're attending a convention/seminar at the facility itself. You'll be nickel & dimed on certain things (parking).
February 25, 2014
Rated 3 out of 5 by MATT05 Nice hotel, a few issues, but maybe an "off-night"
1.no hotel shuttle after a phone call and total of 50 minutes waiting. Had to take a taxi. Hotel did reimburse me the $10 cost.
2. security guy was entering my room when I got there to "move baggage". Obviously something was going on with the room or a mistake had been made.
3. I got a 4:30 am wake-up call from the front destk that I did not order
February 22, 2014
Rated 2 out of 5 by CaseyRG Disappointment
We stayed three nights at the Bayside Tower of the Marina Sheraton.
The shower was weak and the temperature varied often. The toilet paper holder and the towel hook were poorly attached to the wall and dangled around whenever used.
We were charged $22/night for parking, $12 for internet access and $6 for just putting some fruit we brought into the mini frig. It felt like they would try to stick it to us every chance they could.
Would not stay again and would not recommend.
February 20, 2014
Rated 5 out of 5 by SPGtraveler45 5 star getaway
My husband and I made late reservations over Valentine's Day-President's Day 3-day weekend. We felt lucky to get a room. Our expectations were far exceeded. We were greeted like royalty. The hotel is centrally located to many sites: Embarcardero, Seaport Village, Little Italy, Gaslamp District, Coronado, Old Town, Cabrillo Point, Sea World, Balboa Park. It doesn't matter what you want to do, you are minutes away.
February 18, 2014
Rated 3 out of 5 by clic San Diego Marina
Room was not ready till 6hrs after check in. Room request not given, no membership nor status recognition, no invitation to club, Internet paid unlike other properties.
Front desk gent find his best.
February 17, 2014
Rated 3 out of 5 by MandB No wake up call
Sometime between 11and12 in the evening I dialed O and asked for a wake up call at 5:45 am the next morning. I spoke to a live person. I received NO CALL. Luckily we did wake up at 6:15 and quickly left for our airplane.
When near an airport, this is perhaps the most important feature of your hotel.
Another concern was checkin. Luckily, as a gold member I used the elite line and it went smoothly. However, due to a convention, others took over an hour. The lines were past the concierge and continued to the elevators. My husband has trouble walking. He uses a cane. His comment was , "if I have to wait this long, I will get a cab and go somewhere else."
February 17, 2014
Rated 5 out of 5 by SDSher Beautiful View
This Hotel has such an amazing view and was very peaceful. For business travelers, it was very accommodating to work in your room. I loved the balcony. The only negative is that there are not a lot of choices for food once you are there.
February 17, 2014
Rated 5 out of 5 by Sanckon Great for the price
What I liked about this hotel is that it was not in the middle of Downtown Madness but still very close to Downtown and the beaches. Staff was very friendly and helpful. I suggest staying in Marina tower with a view facing the bay: You'll get the best view: San Diego downtown and Coronado Bridge. Cant' beat that!
The hotel is not new but it is very clean and food is good.
February 11, 2014
Rated 5 out of 5 by CallMeAl Great location and friendly staff
The front desk staff were very friendly and helpful. Location is perfect for getting to the airport quickly.
February 10, 2014
Rated 5 out of 5 by BobZZT Great for Business events
The staff was very accommodating. The food for the conference was excellent.
February 9, 2014
Rated 3 out of 5 by FrozenCanadian Room was adequate but overpriced
This hotel is in an excellent location, and the staff was very good. However, the room was very expensive, and was in need of upgrading. The carpet was worn, torn, and bubbling up. There was no heat in the room (it stayed at 65F no matter what I set the temperature to), and the shower temperature kept fluctuating.
February 8, 2014
Rated 1 out of 5 by Kathy89 Unfriendly
Upon arriving the young girl at the desk never greeted me with a welcome to the hotel. She seemed put out that I was asking her questions. I had asked that our room be cleaned but was not on first day. We had to wait downstairs at 4:00 while they sent someone to clean it. The next night at 9:00 there was men in the next room doing some repair work to the washroom. We did get $50.00 off our bill for that. Upon leaving the young man did not ask how our stay was or a thanks come again! He did say I had a mini bar charge which I didn't. As a Starwood customer I would never stay or recommend this hotel to anyone.
February 7, 2014