Rated 5 out of 5 by OrlyB Best Bayside Views
This hotel truly was exceptional due to its location at Harbor Island in San Diego. The best bayside view to be had in San Diego...the hotel overlooks the waters in front of Coronado Island and Naval Air Station. It's very relaxing and not at all overflowing with people. The staff is wonderful. Their BLT restaurant has some of the tastiest food we've had the pleasure of eating. The airport is right behind it...about half a mile, curb to curb. I would love to book future stays here anytime I am in San Diego.
June 20, 2014
Rated 2 out of 5 by scruffy1 Not as usual
We are a regular guest and always stay in a Studio Suite with Club privileges on a high floor. We, always when booking, requested a high floor- they gave us a room with the cab drivers on the lowest floor #3!!! They finally agreed to move us on the second night to the 9th floor. We did appreciate that but the first night was wasted (although my husband enjoyed talking with cabbies from our balcony!!) The club floor was full of children and people taking piles of food and in some cases 10 bottles of water out of the room. (Fri night on Sat evening we went up for our usual bottle of wine to watch the sunset and enjoy- nope walked in and walked out.
not the usual quality of food or service. Certainly not worth an extra $85.00 per night.
Shall I add more??
August 22, 2012
Rated 2 out of 5 by ChrisV On-site manager Danielle needs to go!
There was so much wrong with our stay, beginning with check-in (waiting 45 minutes in line because of under-staffing), the on-site Manager D (evening of Sept 1) has NO concept of customer service, false advertising for what we get if we pre-paid, lying and telling us the manager left a message for us (housekeeper left a message), completely moving us to the 2nd tower for THEIR convenience (on our last night of a 5 night stay). I would like a call from the general manager who sent this survey. We will NEVER stay at a Sheraton again.
September 9, 2012
Rated 4 out of 5 by sheyshey Nautical at its finest
We booked this hotel at the last minute not knowing what to expect. The hotel was beautiful, clean and tastefully decorated with a nautical theme. We loved our view of the marina. Located directly across from the San Diego airport. Where we were located in the hotel, the noise from the airplanes was not a negative. All of the staff were very personable. On the downside of this, check-in wasn't a plus. We were offered too many "upgrades" that were ridiculous as well as the $22 daily parking fee. This is suppose to be a smoke free hotel but for the 3 days that we stayed, we smelled cigarette smoke every day. I awoke one morning at 5:19am thinking something was on fire. We could smell it in the bathroom, the room itself and the balcony. We were in room 962.
September 29, 2013
Rated 3 out of 5 by jovi Upcharges for every request. No starwood benefits
Overall, the hotel is very average. Our request to be on the Starwood floor was denied unless we wanted to pay an additional fee. The parking was terrible. $22.00 for a dirt lot. We requested a 1:00 pm check out, that was available for an additional $20.00. We were issued a free drink card with a 15.00 value, but the martini I wanted to oder was an upcharge. There was a great deal of noise between the windows being replaced and the airport construction. We did love the shuttle to downtown. Food for the quality was very overpriced.
July 13, 2012
Rated 2 out of 5 by GroomsUncle Understaffed
Understaffed in all areas, from the front desk check-in, to valet parking attendants, bellmen, and housekeeping. Long line at check-in. We took our own luggage to the room because it would have taken a long time for the bellman to be available. In particular, room housekeeping was delayed. We were there for a wedding party and other guests (including the mother of the groom) were not able to get rooms immediately on arrival due to the rooms not yet being ready (already around 5-6 PM). On the day of the wedding, our room was not cleaned by 4 PM, and we needed fresh towels so we could get ready for the wedding, which was to start at 5:45. I must say that the garden for the wedding was lovely and the room, food, and service for the reception were very good.
August 9, 2012
Rated 3 out of 5 by DownEaster Critical Review
Wonderful, courteous staff which were very accommodating. The room was not completely clean on my late night arrival. The glass shelf above the toilet had the last customers toothbrush and wrappers on the shelf. There was popcorn on the rug which was obviously not completely cleaned before my arrival. The rug had an uncomfortable dampness which may be from the San Diego location. I am not particularly happy with having to pay $12 daily for Internet access. I earned 2 $5 coupons for not having my room cleaned for 2 of the 4 day stay. I left the 2 coupons with my breakfast charge and they were not credited to the charge. Finally, there were no shower facilities in the spa. The restaurant food was excellent. For $220/ night the experience was not up to value.
May 9, 2013
Rated 4 out of 5 by Dadof2teens Plenty of activities
This hotel has pools, tennis courts, and jet ski and boat rentals nearby. It is close to everything in downtown San Diego. The facility is very welcoming and the breakfast buffet was very good. We had problems with checkout with confusion over the valet parking finding the vehicle and a 20 minute delay getting the bags down from the room. Otherwise a great experience.
August 19, 2014
Rated 3 out of 5 by Oncenawhile Nice rooms,but kind of remote.
Rooms are very nice. Location is kind of remote from San Diego activities. There is no direct beach access just a nice view of the harbor and marina no matter what room you get. The main bar/cafe Quinn's is not very good. We had to send our food back because it was cold and an entire half of the dining room had dirty dishes on every table the entire time we were there. Plates were even piling up on the little podium shelves near the window. Would definitely not recommend it for eating. Parking is also a nightmare. Plan to circle the lot for about 10 minutes looking for an empty parking spot then start stalking somebody who might be leaving. Overall would not return here. Picked it because it was in our Starwood network but will pick something else next time.
September 3, 2013
Rated 4 out of 5 by SP2652 Multiple stays, some inconveniences
Nice upgraded room after writing the Hotel. During my July stay earned Gold level and on this vacation I earned Platinum level 1st night. Guest Services Laura, Amber, Precious and Johnson were great! Only issue no complimentary water left each day and water was brought up in a reasonable time. House cleaning staff were responsive to requests. Excellent view of the marina and pool area. Self parking fee is a little excessive but is well publicized and is not a surprise. Check-in, even at SPG Desk is quite long. Additional front desk staff would be ideal to get people checked-in in a timely manner instead of having a winding line through the lobby. My wife and I love the facility and plan on staying again many times since it's only a 90 minute drive from home.
September 10, 2012
Rated 5 out of 5 by Hondo54 Good location
Had great view of the bay. Hotel is within walking distance of couple nice restuarants. Close to Seaport village and downtown. Hotel staff was very nice and accommodating. No problems with room. Breakfast buffet was ver nice. Only minor problem was the card reader for parking lot was not working constantly.
August 26, 2014
Rated 2 out of 5 by Norm69 Club Lounge
The Lounge leaves a lot to desire, it does not have any dress code as patrons could wear swimming costumes during the cocktail time which we found offensive. Coffee machine was not available outside of the breakfast and cocktails, so you could not go there during the day for a coffee, the prices for Beers and Wines were the same price as in the bar downstairs except you were forced to pay a service charge of 20% when their service was non existent. As a courtesy I went to the front desk on the day prior to departure to ensure that I had been given a late check out was told by Natalie that there was no record of my Starwood number and told I would have to pay for a late checkout when I complained to the duty manager they had looked up the wrong room and I was told that I should not have got upset with the information I was given and as I walked away I noted that the so called was snickering which I thought was an insult
August 18, 2014
Rated 4 out of 5 by Lin2014 Comic-Com
We stayed at this hotel for Comic Con 2014. It has a good proximity to the convention center and there was a bus stop conveniently located right outside the property which was nice. The property itself is nice. The pool is well maintained and the room service food is good, as well as the food at the bar by the pool. The property grounds are a little old and outdated but the room was ok for our needs.
August 12, 2014
Rated 4 out of 5 by Fireman52 Disappointed
We had reservations to stay at the Bay View Tower but was told when we got there that they didnt have a room available for us. Transferred us over to the other hotel which I really wasn't happy with. It took them over 3 hours to get us a refrigerator and on our last night there we were woken up at 3:00 am by housekeeping bringing us another refrigerator 4 days later...People in the room below us were out on the balcony smoking pot all the time and we couldnt even go outside or keep the slider door open because of the smell.
October 16, 2012
Rated 2 out of 5 by ABCDE Customer Service Lacking
After many stays at Starwood Hotels, I was really surprised at the lack of concern or care from the staff at Sheraton Marina in San Diego. When I asked to switch rooms, no one even bothered asking why or what they could do. The bar at the Bay Tower was a MESS at 10pm. Bottles, drinks, everywhere, but no one to take our order. After waiting 10 minutes, we mentioned at the front desk that we weren't able to get a drink. The response was "Oh, they are closed." No, empathy what so ever. My first room didn't have a working internet connection and all rooms are wired connections not wireless. Finally, the Bay Tower is dated. Rooms are a good size, but it all feels old. Overall, it was an unimpressive stay made worse by a staff who seemed as if they couldn't care less.
January 30, 2012
Rated 5 out of 5 by sm52 A great stay
We had some initial difficulties with our room but the "room controller" fixed the problem and our room was excellent. The staff on all fronts were helpful & courteous. The hotel is beautiful and has numerous areas where you can sit and relax. The club room was
a wonderful addition to our stay as well.
Although there is a variety of dining choices and the dining places are well decorated and the staff very good, the food was just mediocore.
July 28, 2014
Rated 5 out of 5 by HoDub71 AWESOME!
I stay in over 25-30 hotels a year across the country..between 3 kids in National travel soccer programs and work related travel this was by far the most excited i've been about a hotel stay! The staff was great during the various adjustments i had to make due to delayed flights. The room and ammonites were Top quality! the room was modern..the hotel grounds was inviting! ..either i missed the fitness room or this place could use one, but considering the weather was so great it's ok!...Thanks!!! will def stay again!!!!!
August 12, 2012
Rated 3 out of 5 by Shoppinggirl56 Disappointed
I was most disappointed that I was told parking fees would be $15 per day when I booked my room and upon receipt of my confirmation it said $22 per day. I would understand paying this type of fee for a nice covered parking facility but this is not the case! Between the parking fees and food prices at this Sheraton facility I will not stay again. I also dislike the email response to my inquiries to please allow a 3 day response time. Rather slow customer service and this is not like most Starwood facilities.
May 20, 2014
Rated 4 out of 5 by KB228 Good Hotel with Resort Feel
This hotel is in a great location even though it isn't right in the middle of downtown. You are a quick drive to the convention center and the Gaslamp area. Most importantly, however, is this hotel's resort feel. There are fitness centers in both towers and two different pools. One of the pools has a full service bar and poolside waitstaff. The pub in the hotel has great service and good food. Every staff member I interacted with was helpful and friendly. I have stayed here multiple times and will continue to return.
September 12, 2012
Rated 1 out of 5 by ConferenceGoer Aged, subpar, and wet room
Was attending a conference at this hotel and stayed for convenience. Room was humid and smelled of smoke. So much though that my clothing and the bedding were noticeably damp, borderline on wet. Air conditioner simply could not pull out any humidity and they've never gotten the original smoke odor out of the room I was in. Front desk staff was ambivalent. Location is also directly across from airport and secluded from the city. WiFi has a $12 option for half meg and $18 option for 3 meg. Seriously??? Will not return.
September 17, 2012
Rated 3 out of 5 by Sandy So so
You definitely need more staff at the front desk. Every time we had an issue that required re-keying our room keys (3 times), to checking in and checking out, we stood in line for a very long time - at least 15 minutes.
The cleaning service did a poor job. The surfaces were dusty when we arrived and remained dusty until we left. We never received clean glass glasses the entire time we were there - we had to clean them ourselves.
The pillows were a little too soft for our comfort. One morning the bed never got made.
June 12, 2013
Rated 3 out of 5 by Mother27 Really disappointing food
We ordered breakfast from room service. We were charged for something that was indicated as being included. I called and it was rectified - without apology- breakfast was honestly inedible - cold and tasteless I've had way better breakfasts at simple diners for literally a quarter of the price. We should have learned our lesson. Before checking out we went to Quinn's for lunch simply because we re not so mobile anymore with our baby. Service took over 35 minutes without apology and food was cold when it did arrive.
May 18, 2012
Rated 5 out of 5 by TemeculaGirl great stay!
beautiful property, excellent SPG recognition, Anthony was terrific with our check in experience on 8/31!
September 3, 2014
Rated 2 out of 5 by aastange Facility great, staff needs improvement
The room and the hotel grounds were beautiful. The hotel staff was a different story. I called the front desk to ask about the breakfast that was included in my rooom rate and she kept saying she did not know how I was supposed to receive the breakfast in the morning. She then wanted to transfer me to room service who had no idea what I was even talking about. I called back to the front desk again and explained to her that I did not want room service right now and I just needed to know what do in the morning. She then again transferred me to room service. I finally had to find the number to the hotel main line so I could call and ask someone else. this was very upsetting, especially when my company uses this hotel frequently. I will now be working with our staff determine if this is ahotel that we still want to use i nthe future. The staff was very rude when I told them how upsetting this was.
August 8, 2014
Rated 1 out of 5 by bucky72 lost bathing suit
I have stayed many hotels over the years and this the first time that something left behind was not returned to me. It wasn't that I was not completely sure I left it on the balcony to dry before I left. It was in plain sight and I called the hotel the next day. I had to check a couple of times because the staff could seem to figure where to try and locate it. This was a new bathing just purchased in Hawaii. Never again at a Sheraton. I did not write earlier because I was so annoyed. A lost customer for Starwood.
February 11, 2013
Rated 2 out of 5 by kuldeuec Bad customer service!
I wouldn't recommend this to any of my friends. When I was checking in I was offered $20/day extra for a room in 8th floor for a better which I accepted, but I wasn't expecting another $22/day shocker for parking, I think it should be mentioned before hand that there'll be parking charges before mentioning the offers. As there were more people in the line I'd no choice but to accept additional $42/night. Secondly, we were asked to wait in the lobby until the room is ready and it took about an hour of wait time, until finally I approached the front desk asking if the room is ready yet, and it was ready but I'm not sure how long more we've to wait in the lobby if I hadn't approached after long delay. Also there's no refrigerator in the room(not that considerable discomfort).
December 2, 2013
Rated 3 out of 5 by Jimsurf Mediocre hotel
The name of the hotel and location of this particular hotel is what you pay for. Was disappointed in the room for two reasons the sink in the bathroom had scalding hot water from both hot and cold faucets, and two the temperature in the room was to cold, we turned the thermostat up but were cold for hours until the room heated up. When we walked in to the lobby to get a room the staff member told us it would be a half hour due to their computers rebooting, this was at midnight and we were exauhsted from our day.
December 19, 2012
Rated 4 out of 5 by Ramjet check in was terrible
I made reservations two months prior to stay. 2rooms 2 king beds attached if possible. received 1 king and one room on another floor with two queens. What is the point of reservations if you can't deliver? It felt like a night mare triing to check in.
August 25, 2014
Rated 5 out of 5 by AD123 Exceptional and Consistant Service
I'm a 9 year user of Starwood hotels for business and pleasure and this one is now one of my favourites. From Edwin at the front desk to Tyler in the pool area, the service exceeded all our expectations. The location and the amenities here are unbelievable especially so for kids. We were in the Marina tower. The new fitness area was just being completed so we didn't get a chance to use it but the machines and weights are all state of the art. Another huge plus is the view from just about any room, gorgeous! The only downside was that the beds are not queens but doubles so it is a little cramped and that the parking was the most expensive I dealt with over a 2 week period of stays all over California. But, I would highly recommend just the same as the place is well worth it!
June 19, 2012
Rated 3 out of 5 by alec1673 Alec1673
Construction in front was ridiculous. No signs or staff in front to direct me on how to get into the hotel. I was bringing refreshments for a conference and had no way of getting the items into the hotel other than wheeling them up a wheel chair ramp on the far side of the building. I expressed my dilemma to hotel staff and received no offer of assistance. Very disappointing. If it was not for the fact that the conference was being held at this hotel, I would not stay here. also loud construction noise in room.
December 4, 2012