Rated 2 out of 5 by MRod52 Ear Plug Heaven
The hotel provides ear plugs but you better bring more. The outside noise is unbearable at night!
October 2, 2012
Rated 4 out of 5 by Ronw0803 This hotel needs to be updated.
The bath facilities were old and dirty. The windows were missing curtains on 2 of the 3 windows!
August 5, 2013
Rated 5 out of 5 by Gsquare60 A can't go wrong stay with this hotel
I have stayed at this hotel several times before and they always treat me as if I was family.
November 5, 2013
Rated 4 out of 5 by Boobonic Nice night
Great night stay, elevators are fast, the staff was very friendly and great location.
March 15, 2013
Rated 4 out of 5 by Sharon28 Great Staff in Historic Hotel
Lovely old hotel and very friendly, helpful staff. Good location and nice amenities
April 11, 2013
Rated 4 out of 5 by Stonelifter Great Staff Service
Thank you Reymond for an enjoyable breakfast, your excellent service made my day.!
July 1, 2013
Rated 5 out of 5 by berniesmom Exceptional service
Such a beautiful, classic hotel with classic service - so rare these days.
November 5, 2012
Rated 4 out of 5 by SHARRYN39 THIS HOTEL IS GREAT!!!!!!!!!
WE ENJOYED OUR STAY THE ROOM WAS GREAT AND THE LOCATION WAS WONDERFUL!!!!!
April 1, 2013
Rated 5 out of 5 by Kaiserbill Very fine accomodations
Everything was perfect - looking forward to staying with you again soon!
October 24, 2013
Rated 5 out of 5 by Captain34 Great Customer Service at the Sheraton Gunter
All of the staff is extremely friendly and satisfies all of your needs.
November 5, 2013
Rated 4 out of 5 by cal2007 nice hotel
great location, great service, great hotel but bathrooms need updating.
October 25, 2013
Rated 5 out of 5 by Nat2013 Great Stay
Much better than last time. I enjoyed the larger room and higher floor.
June 14, 2013
Rated 5 out of 5 by ljp48 Loved the location and history
Short stay but was very nice. Really enjoyed the history of the hotel.
October 29, 2012
Rated 4 out of 5 by Donna0330 Wonderful Historic Hotel
Perfect Location for River Walk, downtown San Antonio and shopping.
June 10, 2013
Rated 1 out of 5 by AnnoyedTraveler1 Zero Hotel
No TV reception
Starwood Preferred membership a nothing.
April 12, 2013
Rated 5 out of 5 by NickFL Great Staff
Staff was wonderful. Hotel is interesting with a great location.
January 17, 2013
Rated 3 out of 5 by CoolJ Staff & Amenities
Staff members could use a little sensitivity training.
June 14, 2013
Rated 5 out of 5 by Demtri24 Great
Had a great time. Staff was great!! Room was great!!!
August 23, 2012
Rated 4 out of 5 by Luckyluciano2 Great
Location was the most and the people was all nice.
December 13, 2012
Rated 5 out of 5 by CD10 The Place to Stay in San Antonio
Great place, great location, outstanding staff.
June 16, 2012
Rated 5 out of 5 by Coach1983 Coach1983
The hotel is close to sites in San Antonio.
December 18, 2012
Rated 5 out of 5 by jimb44 business trip
great place to stay, convient location
May 21, 2013
Rated 4 out of 5 by John123456 Meeting
Staff is very friendly and helpful.
August 20, 2012
Rated 5 out of 5 by vero Beautiful Hotel
Everything about my stay was great!
March 19, 2013
Rated 2 out of 5 by Papa3 Less is Less
Requested early check in. Got to hotel with no record of request. Waited till regular time to check-in. Checked in with my wife and 3 kids to a club room with visible wear and tear, but most disturbingly- a soiled and stained carpet that hadn't been vacuumed for a new arrival. Within minutes of getting into the room my infant picked up a toothpick, a safety pin, a piece of muffin, and assorted shreds of plastic wrappers/paper. The hotel was nice about it in giving us a room upgrade, but the whole process of checking in and moving to another room cut into precious vacation time and left us with an overall impression that this hotel was hanging on a thread. Another example is we called down to make sure there were towels at the pool and was assured there were. We get there- no towels. At least one other family in same predicament. Other dad goes down to front desk to ask to send towels and they say they will send them. At least two other families waiting for towels. Pool isn't that crowded. Swim for 40 minutes but still no towels. Bring the three kids back wet to the room through cold lobby. Ongoing construction in the lobby and what seemed to be minimal staff didn't help. On the positive side all the staff we did find were courteous and apologetic.
August 12, 2013
Rated 4 out of 5 by fw1622 Great Historic Hotel
Good Hotel for meetings 100 - 200
May 20, 2013
Rated 5 out of 5 by SHP57 Gunter
Excellent stay -highly recommend
July 28, 2012
Rated 4 out of 5 by Nana64 Staff was OUTSTANDING
Love the hotel and the location.
October 16, 2012
Rated 3 out of 5 by Debbie123 Very friendly staff
Comfortable, friendly, & clean.
April 1, 2013
Rated 1 out of 5 by TerriN Below my Expectation
Upon checking in I waited to be recognized for my platinum status, I was not. I mentioned to the woman I'm platinum, when she did recognize me and she said yes I know. I was not told about the internet. I was then asked if I wanted points or a movie. The room was definitely NOT an upgrade. It was old, dingy, needed paint and the shades were very dusty. The desk chair showed much wear beyond the leather. The plate of salad I had in the bar the evening I checked in had stains on it and I had to send it back to be cleaned. The following morning at breakfast the waiter brought me cold coffee in a pot half full clearly used by another guest. The oatmeal was also cold and had to be sent back to be reheated. The put in the microwave instead of dishing a new bowl. There were two small towels left in the bathroom, the bathroom had no fan and the shower curtain smelled of mold. The toilet was institutional, without a seat. The best came when checking out at 4:00 am on a Sunday, no other guests in site, the gentlemen at the desk never said two words to me, not a thanks, not a how was your stay, nor was I asked if I wanted those points, since clearly I did not watch a movie. I stood in the lobby waiting for the very nice valet and the desk clerk went back in his office while I stood there alone at 4:00 am.
January 25, 2013