Rated 5 out of 5 by Bob54 Great stay!
Would recommend this hotel for anyone wanting a great downtown location with clean and comfortable surroundings. Very roomy. Staff was very courteous and friendly throughout the hotel.
March 17, 2013
Rated 5 out of 5 by InnovationsGo Customer Service
EVERY Sheraton employee has clearly been selected for their excellence in customer service practices. I travel a great deal and thought your hotel staff was the best I've encountered!
February 25, 2013
Rated 3 out of 5 by RFJP Needs New Mattress
We liked the hotel and location of it. Room service was great. The downfall was that our bed needed a new mattress. It was dipped in on each side so, we didn't sleep well at all.
June 3, 2012
Rated 2 out of 5 by Jane2013 Hotel staff need more training
The hotel staff need more training. The ladies at the reception desk need more training on being courteous to guests or hire mature ladies with experience to be receptionists.
June 9, 2013
Rated 5 out of 5 by Pat22 Awesome Hotel
Had a great stay! The staff was very attuned to creating a relaxing atmosphere and they hey were great! The room was clean and comfortable. I would definitely stay there again.
August 6, 2012
Rated 5 out of 5 by KYcowgirl great hotel
this was great hotel. very comfortable and meeting space was great. Food for meetings was excellent. Room was very nice, comfortable and spacious.
October 14, 2013
Rated 3 out of 5 by biodad Front Desk Staff
Upon receiving bill for parking, I had a few questions. When she rudely offered to walk me to the garage to show me the sign I decided I no longer had any questions FOR HER.
January 29, 2013
Rated 5 out of 5 by Ken0905 Superior hotel in downtown Phoenix
Located near from LRT stations and NBA stadium. Convenient for the early morning flight. Staffs are friendly and kind. The free Wi-Fi service in the lobby are very useful.
March 22, 2013
Rated 5 out of 5 by Mary76 Great room and restaurant
Room was very comfortable and had refrigerator included. Restaurant had lunch special that was great. Anything on the menu $9 or less. Great location to conference center.
February 20, 2013
Rated 5 out of 5 by Amy14 Great staff
I've run events at many hotels and never seen such customer focused, readily available staff as I have at your hotel! Thank you! They were so responsive to every need!
February 27, 2013
Rated 5 out of 5 by Joyous Enviramental Actions
I was so pleased to see and hear all you are doing to reduce trash. Your program to encourage guests to recycle and cut back on laundry is great. Kudos to you.
March 21, 2013
Rated 5 out of 5 by stfunny met our needs at a decent rate
did not like paying for parking daily, but who does and it is just part of being downtown I guess. if you have any voice, would like a weekend rate or something....
April 1, 2013
Rated 3 out of 5 by Pwmc Rooms need to be sprayed
Was not happy to see bugs in the bed. The staff was great and moved us to another room but I still had a hard time sleeping thinking about it.
October 2, 2013
Rated 1 out of 5 by Rich69 Can't Hold a Reservation
Booked a single room with king bed. Got a room with two queen beds and handicapped shower (sure someone might need it, but I did not). Front desk was ineffective.
March 9, 2013
Rated 5 out of 5 by YalpWerb1 Luggage scale
My stay at the Phoenix, AZ Sheraton was excellent in every category. I need to weight my luggage before leaving the hotel and they did not have a luggage scale.
April 12, 2013
Rated 5 out of 5 by MoreMemories Nice Room, Nice Location
As one of the taller building in downtown Phoenix, views are spectacular! My stay was excellent all the way around, service, room condition, SPG Recognition.
January 9, 2013
Rated 4 out of 5 by JoRx Great Conference Stay
This Hotel provide an excellent location for ease of access to the Convention Center and nearby local attractions. The comfort and amenities were excellent.
February 13, 2013
Rated 4 out of 5 by ggerg24 fair
The Hotel was clean and a good staff however the Private on the 28th floor was not filled with various foods each day you hads the same menu daily.
August 23, 2013
Rated 4 out of 5 by CPI2013attendee CPI 2013 Conference
Room was very nice, but disappointed that free WIFI is not provided in the rooms. Also, restaurant service was slow and food overpriced.
September 26, 2013
Rated 4 out of 5 by Iowa66 This hotel had very helpful and friendly staff!
I enjoyed my stay and had no issues with this hotel. Very nice staff.
November 25, 2013
Rated 5 out of 5 by Cheyenne64 Outstanding Facility!
Excellent hotel. Beautiful in every aspect with top notch service from staff. Room service is not the best, so opt for eating in the lobby or restaurant.
February 13, 2013
Rated 5 out of 5 by notamac Great place to stay
I'd never stayed at a Sheraton before - it's always been one of the other two major hotels. This place convinced me to start staying at Sheraton Hotels.
February 22, 2013
Rated 5 out of 5 by Merlin13 Excellent. Hotel
Stayed at the Sheraton Downtown for a convention at the Convention Center. Great hotel in all respects. Efficient front desk staff. Clean, quiet rooms.
March 24, 2013
Rated 5 out of 5 by Jessie19631 Great hotel
The rooms are very clean and the staff very pleasant. The beds are very comfortable. The food we had in during the conference was absolutely terrific.
February 23, 2013
Rated 5 out of 5 by Ernie5 A very comfortable stay.
My stay at this hotel was very comfortable from the room accommodations to the food and services. They pay attention to the details.
September 17, 2013
Rated 5 out of 5 by KittyJoe Theh otel had a luxurious rooms!
The staff was professional and attentive. The hotel was clean and the rooms were very comfortable. It is convenient to the airport and downtown.
August 22, 2012
Rated 5 out of 5 by Cfinley Great; but please correct my bill!
A favorite hotel of mine but the desk clerk was uninterested in correcting the error on my room bill. Quite surprising for a starwood property.
September 24, 2012
Rated 5 out of 5 by drobertson926 Excellent staff and location
Loved the room, view, staff, bed........everything! Would love to stay again.
November 12, 2013
Rated 5 out of 5 by BECOOL1973 Location was great
Enjoyed the view and hotel was close to my meeting place.
November 22, 2013
Rated 3 out of 5 by spyracer All was good, except...
the room was great, but when i got in from my holiday party, i put in an order for room service for some food around 1AM. I called in to submit it, confirmed my room number. they told me the wait time was about an hour, and i was fine with that, sense it was late, and there were a lot of people coming in from the holiday party. so an hour and a half roles by and still no knock from room service, i called to check on my order, they said that "they just left i wouldn't be surprised if they where at your door now." so i waited for another half hour. called again then was told that an order was never submitted, at this point i was frustrated, so i didn't even bother. my guest still wanted food. so about 15 min later i placed another order for the same thing. got the same wait time, about an hour. and it actually came!
So over all the hotel itself great, but being told i never placed an order two hours after i placed an order, or not even being told about the error when i first called, in makes me think the staff maybe needs some help.
i was thinking about using Sheraton for my new years trip to San Diego, Ca, but i'm going to reconsider it now.
December 14, 2011