Rated 3 out of 5 by gusr Rooms are fine...but view needs to be disclosed
The renovated rooms are nice for the price. But the bathroom was missing a drain plug in both the sink and tub. But our 'Deluxe Harbor View' on the Club level was looking an industrial ship yard and crane...not exactly a premium view. Also, the club itself was nice but the breakfast was a joke. Cold microwave biscuit, toast and fruit. The staff was very friendly.
March 25, 2013
Rated 5 out of 5 by Kleets this hotel treated like gold
our club Vietnam Vets and Legasy M/C were treated and well respected thank you for a excellent weekend. The staff at the sign in desk were a god sent they ALL know their job. Thanks again Steve
March 24, 2013
Rated 5 out of 5 by HungryandBusey Much Improved Restaurant Experience
I stay at Sheraton often. Lately at several locations the in-house restaurant food was very lacking. This hotel included. This stay, the menu was new and the food was excellent. Not only was their better variety, but the care in preparation, presentation, and freshness was all a home run.
March 22, 2013
Rated 2 out of 5 by Drew Not worth the money
This hotel was priced higher than other comparable hotels in the area. No glaring problems with the room, but not worth the amount being charged. First, the parking garage is far away but costs the same as other hotels that feature adjacent garages. Next, I was given a double bed despite asking for and confirming a room with a King bed. Finally, I had to pay $10 for wifi that was too limited to watch any videos on my iPad or laptop. I would not recommend this hotel.
March 14, 2013
Rated 5 out of 5 by ConferenceAttendee I was well pleased!
My stay @ the Norfolk Waterside Hotel was very comfortable. I was in a King room w/ harbor view. It was restful to look out on the water and the large ships. I took two meals in the hotel and was very pleased with the restaurant and the serving staff. I would happily stay there again if I return to the Norfolk area.
March 12, 2013
Rated 5 out of 5 by Katie55 VERY NICE
Booked with points very nice experience. Staff very pleasant . Rooms very clean & bed very comfortable.
March 11, 2013
Rated 5 out of 5 by Lee365 Great Stay
From the Bellman to the Front Desk, I was greeted with a smile. When I checked-in
the hotel lobby was busy, yet I received prompt and courtesy service. I would highly recommend this hotel for business and personal travel!
March 11, 2013
Rated 5 out of 5 by RocketGal Friendly staff, clean rooms, comfortable stay
Stayed here for business trip. Excellent SPG club services. Clean and comfortable room with excellent amenities. Waterfront view of harbor was fantastic. Staff was courteous and friendly. Parking can be expensive and remember to call valet before departing so car is ready to go when you are. Room service from restaurant was expensive with added gratuity and delivery fee. Food was just ok. Wouldn't order it again with so many great dining options nearby. Excellent experience overall. Will return soon.
March 8, 2013
Rated 3 out of 5 by MR123 Input
I reserved a room on the Club Level. Unforutnately, I did not know all the rooms were adjoining, per the front desk. I asked for a room with no neighbor, they said they could not accomodate me. This makes it very annoying when you are spending a good amount of money for a Club Level room at your hotel and you have to hear your neighbors having a conversation, watching tv, etc. I can find better hotels with better Club Level amenities.
March 4, 2013
Rated 4 out of 5 by Crystal Enjoyed my stay
The stay met my expectations. I love the waterfront location. The rooms are spacious, clean, and the staff friendly.
March 2, 2013
Rated 1 out of 5 by Scooby Extremely Disappointed
This was my first experience staying at this hotel and it was not good. I waited for the hotel shuttle for about 30min and when I called about the status of the shuttle, I was hung up on because the valet told me he wasn't the van driver. I took a cab to the hotel and spoke to a supervisor a even bigger disappointment because of his inability to do his job. I would not recommend this hotel.
February 27, 2013
Rated 2 out of 5 by FrequentStay No hot water
I was forced to wash up in cold water both mornings. I let the water run 25 minutes my second night but the water never got hot.
As per usual the hotel refused to give me the 500 SPG points it promises for opting out on the mid-stay laundry.
February 25, 2013
Rated 4 out of 5 by Danny Nice Hotel
Nice hotel with nice views. Club level breakfast was decent and the staff was courteous. There was a party on the final night of my stay and they were extremely loud I had to call the front desk eventually the issue was rectified however it was almost 3am before the noise level dropped. Other than that my stay was enjoyable.
February 25, 2013
Rated 5 out of 5 by Teachasaurus Hotel went above and beyond expectations
We stayed on the 10th floor (club floor) and had dinner in the City Dock restaurant both nights. Our city-view room was spacious, clean and comfortable. The club room was warm and friendly, with a great ocean view and nice breakfasts both days and some great appetizers at Happy Hour. The only thing we were a little confused about was there was no adult beveridges offered to us at the Happy Hour -- we probably would have bought one or two. Our favorite feature was the City Dock Restaurant. Hotel restaurants typically are pretty boring, but this was an exception. The service was excellent, and the food was delicious. We tried a variety of seafood. The she-crab soup was some of the best soup we've ever tasted. Our stay was on a rainy weekend, so we felt lucky to be able just to walk downstairs and have a terrific dinner. All in all, a great weekend getaway experience that exceeded our expectations for comfort, beauty, and great dining.
February 25, 2013
Rated 5 out of 5 by Andy Staff goes above and beyond
Shon at the front desk was very helpful from the time I made my reservation until the moment I left. He was very polite over the phone while insuring I would have a room with two queen beds. When I came to check in at the front desk, he happened to be working and remembered me from when I called to make my reservation. An hour or two later, I was having trouble with the computers/printers and he helped print the items using front desk printer. Shon is an asset to the Sheraton. Finally, the valet attendant/shuttle driver were able to transport me and my companionto the concert last minut, which i was very thankful for. They went out of thier way to insure I made it to my event on time. I forgot the Valet and drivers name b, but they were working on the night of 2/19.
February 21, 2013
Rated 4 out of 5 by Dkelce Good hotel for business in Norfolk
Great Hotel, had trouble with the wifi in my room after I paid for it. Good location with a lot of restaurant choices. Not that far from downtown and the airport.
February 21, 2013
Rated 2 out of 5 by Aquaman No Hot water
No hot water in morning. Called front desk and was told someone would be up to check the pipes! Cold water is coming out of the pipes, maybe you should check hot water heater. Oh and no one every showed up to "check the pipes"
Also the head board wasn't even attached to bed frame. When two people sit on foot of bed it tilts. Not Sheraton quality.
I was refunded room, but only after pointing out bed issue and bring up no hot water a third time.
February 20, 2013
Rated 3 out of 5 by paula great view bad baths
Very uncomfortable beds and didn't have hot water for our showers in the morning. The staff, especially the restaurant staff were very sweet and pleasant. Great views of the waterfront which was the main reason we stayed there. The beds were too soft for good sleeping, (used to our temperpedic mattresses). No breakfast room service offered on Sunday morning.
February 18, 2013
Rated 3 out of 5 by Muffintogo The Hotel has an ideal location
We had no water pressure, along with no hot water for a shower. We were bombbarreded with college kids that had no respect for other people, and if they had chapparrones they could have cared less about the respect of other guests at the hotel. We damn near got trampled by the students trying to get out of the elevator. They did not give us the opportunity to get out of the elevator before they flooded in. Had I not been going to my brother in-laws Captain Promotion Ceremony on the George H. W. Bush, I would have had someones head for the disrespectful way that the students trappled us and would not let us off of the elevator.
February 18, 2013
Rated 5 out of 5 by janet44 microwave
This hotel has great features, I love the waterside, and the rooms are wonderful, except couple of things... I personally think the rooms should have a microwave and free wifi throughout the hotel
February 18, 2013
Rated 5 out of 5 by Gee52 This Hotel Has A Customer For Life!
From the moment I drove up and was warmly greeted and assisted by the parking attendants, to the very efficient checkout process, this kind of pampering was exactly what I needed. I was extremely tired upon arrival, needed a change in accommodations, and those at the front desk quickly took care of everything! I will definitely stay here again!
February 18, 2013
Rated 1 out of 5 by Edward413 United National Supreme Council
Hotel Has Large Sleeping Space, Large Meeting Rooms, Excellent Food Services, And Friendly Respectful Employees.
February 11, 2013
Rated 3 out of 5 by Mobilehabib Expected more
TV in room was not working correctly it would shut off and on by itself. The food in restaurant lobby was overpriced and the room service forgot part of my order. The phone in room didn't work properly so I had to walk all the way down to get the rest of my order.
February 9, 2013
Rated 4 out of 5 by harold1958 no espn
you do not have espn in your bar.
what bar does not have espn. bartender said she you did have it but you dont now.
Tell you employess why so they dont feel inadequate
you also dont have espn on the treadmills in the work out room but you have it listed on the card on the machine. you also need a sign on the glass wall above the trash can that holds the wipes to clean the machines. hard to see that small holel
also ceasar salad is terrible. you need a new dressing she crab soup very good.
no robe in the room and tv was uplugged and would not turn on. I figured it out before maintenance guy got there he made a bum run
valet parking is too high for $22
February 7, 2013
Rated 1 out of 5 by Joy70 Worst Hotel Experience ever
I stayed for one night with my husband & daughter & we all had a terrible experience. In our room, the a/c unit was making a very loud knocking sound. We notified the front desk, and they said it would be fixed. We went to dinner, came back, they said it was fixed, we went to our room & it was NOT fixed. So I notified the front desk & they moved us to another room. They said we would receive an "upgrade" to the club floor. So we got all our stuff & went to the new room; the TV remote didn't work & a lamp was out. So we called & they had to bring us a new remote. The man at the front agreed to give us free wifi & would pay for our parking (which is $8/day here). After being in this new room, I have no clue what the upgrade was; it had a small fridge which didn't work & a microwave half hanging off the top of it. The a/c unit in this room also didnt work well as we had to turn the thermostat down to 66 degrees but it was still very hot in the room. Also, we were told the Club Room was available for breakfast & snacks all through out the day. We went in there the next day just before we checked out & there was no food whatsoever in there. When we went down to check out, they now refused to pay for our parking saying the man who worked the night before had no authority to agree to that so they would not reimburse us for it. We could not wait to get the heck out of this place & will never stay at another Sheraton again.
February 4, 2013
Rated 4 out of 5 by TennisaurusRex Clean hotel but expect to pay for everything
The hotel was clean and quiet, with a nice view over the water (I guess that comes with 'waterfront'). However, there is a separate charge on nearly everything. Parking is $12 at minimum, across the street. Internet alone is a separate charge, and no complimentary breakfast is provided. However, the staff was friendly, and the hotel felt welcoming.
Overall, I'd recommend the hotel, unless you're on a budget. I would note, however, that it does not quite meet expectations for a Sheraton hotel.
February 4, 2013
Rated 4 out of 5 by mkbbcn Little Things
The phone lines in my my were non-functioning. They offered to move me to another room. After 4 attempts to get the internet connect estionablished, the staff could not get my name spelled correctly and I never was able to get "recognized" so I could use the inroom wifi. This was very upsetting.
January 28, 2013
Rated 5 out of 5 by Duke Jan 2013
I stay at this location, all of the associates i encounter are very professional and helpful, the location is located for easy access to my job sites.
January 25, 2013
Rated 2 out of 5 by scotdon Not a good representation of SPG properties
I was offered free valet parking and my free internet (SPG Platinum) but if I had not checked my folio I was charged for both $22 for Valet in Virginia is excessive.
Went to Hospitality Suite for breakfast, No cold cereal, was explained that they rotate their menu and don't always have cereal. In over 200 nights at SPG properties this is first time cereal was not available. Also went to get plate of eggs and the first plate I picked up had several pieces of food on it.
January 23, 2013
Rated 1 out of 5 by Jonathan28 Unsatisfactory
I was sincerely dissapointed with the accomodations at this Sheraton. The room walls contained spackled and plaster, as well as unpainted (I have pictures, management please contact me). The coffee machine was not working, and it took the staff nearly an hour to provide me with another one. This has been the worst Sheraton I have encountered.
January 20, 2013