Rated 4 out of 5 Good hotel, good location.
View of the room is superb. Rooms are big and well furnished. Bed is hard, but with a good topper, so I slept well. Staff is friendly, some of them don't speak English very well, but that goes for most of the people in Thailand. Location is good, nearby the river and the ferries, shopping mall, restaurants and supermarkets nearby.
Minor point of concern is the lounge chair in the room which was a bit greasy of previous users. Perhaps that could be cleaned once in a while.
October 8, 2012
Rated 5 out of 5 by Jimtraveller A great stay
Stayed at this hotel with my dad during our visit to Bangkok.
We got upgraded to a junior suite. The river view was amazing.
The club lounge is so spacious, and the food offering was wonderful! We always looked forward to going to the lounge when we came back from our sight seeing outside.
Wonderful place and wonder staff.
October 6, 2012
Rated 5 out of 5 by Maris great position
couldn't fault the service etc, very busy breakfast time, yet staff were courteous with everyone. Only observation with the room was that the vacuuming could have been done a little more diligently.
October 3, 2012
Rated 4 out of 5 by miki2012 great view
Hotel people are very nice kind. View was so nice! However shopping mall next door has only antiques. Not a regular shopping mall.
October 3, 2012
Rated 5 out of 5 by raymondyung outstanding hotel
Have a wonderful experience stayed at this river side hotel.
October 3, 2012
Rated 4 out of 5 by MNK14 Nice stay.....
As a frequent traveler this was a satisfactory stay...
September 25, 2012
Rated 5 out of 5 by AK2726 Almost flawless
We booked 3 rooms & stayed for 2 nights at the Royal Orchid Sheraton Hotel & Towers & I have already booked the airport transfer & when we finally came out from the arrival hall, we saw the placard at the area where all the hotels pick up their guest & the hotel representative was not there. Luckily there is 1 representative from other hotel that is kind enough to help me to call the representative & the representative came & apologised to us to keep us waiting. In my mind, I was thinking whether I have choose the wrong hotel because about 5 days before my planned stay, the hotel reservation sales agent did emailed me again to arrange for the airport transfer. I was quite surprised that I have already made the necessary arrangement when I booked the room in May. I was thinking, will they messed up with our reservation.
The journey from the airport to the hotel takes about an hour – thanks to Bangkok’s famous jam. There are no cold towel & cold drinking water provided by the hotel during the journey – a little disappointed. When we reach the hotel, no one came to assist us to help to carry the luggage & only the poor driver & us removing the luggage from the van boot compartment.
As we booked the Tower room, the front service staff escorted us to 27th floor where the Sheraton Towers Lounge is located for check-in. This is good as sometimes the check in at lobby is a bit crowded as I noticed there are a lot of people checking in during my 3D2N stay at the hotel. We were greeted by the towers lounge staff & my family was escorted to the lounge for drinks as it was evening hors d'oeuvres when we reached at the hotel while I proceed with the check in.
Check in was fast & prompt & the lounge staff informed that she will charged THB12000 for guarantee. I was surprised as my room package was THB7000++ per night & I have not paid the room rates when I booked thru SPG website. I did ask her but I think she does not understand my question so I think – the hotels must have their own set of procedure. She then escorted us to our rooms & shows us the amenities in the room. However, later at night I received an SMS from my bank that there is another transaction of THB35000 was performed. As it was quite late at night, I decided to check with the staff the next day.
The next day when I check with the staff, she doesn’t seem to understand my question & she politely asked me for the SMS to read. I showed her the SMS & she refer the matter to the assistant tower manager & she called to the front office and they do charge an additional THB35000 as guarantee – because the initial guarantee amount is not sufficient. The staff & the assistant manager apologise profusely for the miscommunication – the staff that handles my check in thought the room was fully paid when it was not. Personally, I think this is a small matter but the hotel should have the courtesy to inform the guest that they have performed an additional transaction to avoid confusion.
The room décor is good & I think the hotel has just refurnished their rooms - the room looks new & clean. Amenities were sufficient & I believe all the rooms offer spectacular view of the Chao Phraya River. The tower lounge also offers good view of the river. The service was excellent & the staffs keeps asking us whether we want to top up our drinks & we would prefer to have different drinks. Afternoon tea starts from 2.00pm to 4.00pm & evening hors d'oeuvres and cocktails from 5.30pm to 8.00pm. We have our breakfast at the Towers on the second day as it was pretty crowded at the etc... on the River.
Breakfast food selection was OK & food quality is good. We also have our afternoon a la carte lunch at etc…on the River, food was good. However there are a couple of staffs who does not understand English. I ask for the bill & he brought me the toothpick. However, the other staffs are happy to help to assist you when they notice that there is confusion.
We had our dinner at the hotel’s Thai restaurant - Thara Thong, The food & atmosphere was great & there is also performer who performs Thai cultural dance to diners. We also had our drinks at Sambal – great place to chill out after a long day. You can enjoy your drinks while looking at the Chao Phraya River & enjoy the cool river breeze.
We also use the hotel shuttle boat to Sathorn pier where you can board the BTS train at Taksin station. The shuttle service start from 10am to 10pm & leaves at an interval of 30 minutes. The River City Mall next to the hotel is not worth exploring as many shops are closed.
During check out, there was a couple of small issue – our rooms come with a THB1000 credit per night & they did not deduct the credit from our final bill. However, after checking thru again, they pick up the credit & deducted it from our bill accordingly.
Overall, we are satisfied with the hotel & it is a great hotel to stay if you love the river view & the hotel is conveniently located – if you planned to visit the Wat Arun & Grand Palace by boat trip as the public boat pier is just a walk away from the hotel.
September 25, 2012
Rated 5 out of 5 by Barry40 Excellent Holiday
This hotel offers excellent facilities and service- staff make guests feel welcome and completely at home. Location is perfect for guests who prefer quiet surroundings but still close to main shopping.
September 23, 2012
Rated 3 out of 5 by Paula17 Hotel is ok for lesure trip
To have a holiday and when you have time hotel is ok. But when you're on business trip and with tight schedule can not recommend the hotel. Breakfast room is not good managed. Waitresses do they best but there is not enough staff to serve all customers and to get breafakst with all your wishes.
September 18, 2012
Rated 1 out of 5 by ONEchan This hotel needs a lot of improvements
emplyee education, amenity, everything
September 18, 2012
Rated 4 out of 5 Good location
We thought the service was very good and the location excellent for our needs,however the overall appearance of the hotel was a little dated.The rooms are a little small compared with a lot of hotels in Asia.
September 17, 2012
Rated 4 out of 5 by Messerb Great Hotel
My friend was sick - and the hotel did a great job of taking care of her.
The concierge was fantastic, helping us on numerous occasions to book airlines, etc.
September 17, 2012
Rated 4 out of 5 by Hemal Location
While the place is nicely located near the river, it is further away from multiple dining options, which are a challenge. However, an excellent property and courteous staff.
September 17, 2012
Rated 4 out of 5 by Mstannta Not consistent
Great river location with good connections.
Enjoyed breakfast each morning, especially on the terrace but would have liked to try the restaurants in the evening. This was not possible because of staff inflexibility. In the Thai restaurant, there were only 2 diners and one reserved table but we were offered a table in the centre - a location we hate. When we asked for a corner table, we were told it was for 4 so we walked out. When we returned to the hotel later that evening, the requested table was still free. The Sambal was a little limited in choice so did not provide an alternative.
Toiletries were not consistently provided with some items not replaced on a daily basis. Even when requested, they were not sent up.
September 15, 2012
Rated 5 out of 5 by Razzou Improved Facilities; Good Recognition & Service
Glad I returned to this hotel after many years opting for ones in Sukumuvit. Great SPG recognition; upgraded during initial stay and upgraded again to an even larger suite on my return for just one night.
Staff very friendly and helpful; improved facilities leave little to be desired.
Will come back.
September 13, 2012
Rated 4 out of 5 by Fanino Very central situation!!!
Excellent location near everything worth a visit in Bangkok.
Excellent service.Only for people who like huge hotels.You feel like a number in this hotel.Very luxurious but no cosy-ness.
September 10, 2012
Rated 5 out of 5 by Julijan SPG Platinum Recognition is exellent
Staff in platinum lodge work profesional and exsellent
Staff shoudl upgarde kay system becouse usulay is needed 3-5x try to start lift for examaple.
September 8, 2012
Rated 4 out of 5 by Victor25 Great Staff
Overall, quite impressed with the hotel. The staff was very accomdating, even with me coming in at 10AM to have a room ready as my companion was ill and needed to rest. Location is overall pretty cool with it being on the water, but many of the cab drivers did not know where the hotel was, which was a little frustrating.
If you want to have a great massage, do use the hotel spa. While you will be paying Wester prices, the service is spectacular, and the massage therapists are great.
September 5, 2012
Rated 4 out of 5 by jll888 Nice view of Chao Phraya river
4th visit to this hotel, never disappoint me with the sweet sleeper bed. Room was spacious, but it would be great if the bath and shower is separated.
Complimentary shutter boat to Saphan Taksin BTS, convenient and we really enjoyed the ride.
September 4, 2012
Rated 3 out of 5 by Curmudgeon Great hotel spoiled by lack of cleaning
Great swimming, great food and facilities BUT our room carpet still had the detritus of its former occupants and there were holes in the bed cover. The bed under sheet had marks which suggested it had not been changed. Twice we complained to reception before action was taken
September 4, 2012
Rated 5 out of 5 by Mylo Great View & Services
The room and lounge has good views of the Chao Phraya river. Room is spacious. Enjoy the night view very much. I will surely return.
Breakfast by the river. Fabulous!
September 3, 2012
Rated 5 out of 5 by Chabeli24 Honeymoon
We celebrated the beginning of our Honeymoon in this great city hotel. Our stay was very pleasent and the hotel is very good located. Only minus point was that we lost our mobile in the taxi and even with the registered number from the concierge they were not able to find it. Disapointing a little bit as we didn't understand why the staff is taking the time to write down each taxi number if it is anyway useless.
Otherwise it was a very nice stay and we really enjoyed.
September 2, 2012
Rated 4 out of 5 by Tingting not so satisfied
the first day i checked in was in late night about 12 , was too sleepy , entered the toliet to do toothbrush but guess what !! there is no toothbrush even, i called to the service center then they sent to me . the toothbrush chapter is not finished yet , the next day , when they do cleaning , they didnt replace the brush , ok its fine with me , but the next next day , still they dont replace for me or give me one more , as you know the toothpaste was finished , even i put the emptry toothpaste tube beside the basin just to let the cleaning lady to see that its time to give me a new one , but very disappointed , still she didnt change for me , after i came back in late night , i have no teethpaste to do brushing , can u believe it , again i have to call to the service . after 10 mins they deliveried to me !!!! i wanna know why its so difficult to get teethbrushed in your hotel ? everytime has to ask for a teethbrush !!!!!!!!! and the room cleanliness is really bad , i can see dust everywhere . and the pool was really not so nice , its time to change the water i suggest , i can hear everyone was complaining when they were in the pool . but overall , i enjoyed my stay there , thankyou
August 29, 2012
Rated 4 out of 5 by Hongkongphooey Lovely Hotel
I love this hotel and have stayed here many times over the years. Great service, pool, F & B outletsand rooms are very comfortable. However, on this occassion the hotel was very busy and I was frustrated that the SPG desk was being used for everyone and I had to wait 20 mins before I was checked in. What is the point of having SPG check in/out desks if they are not being used for SPG guests, but group check in?
August 28, 2012
Rated 5 out of 5 by Nickie Attractive features
The hotel is conveniently located in Bangkok for shopping and eating and providing good service and comfort for for a relaxing holiday.
August 27, 2012
Rated 3 out of 5 by SKEurope 5 star is more than just facilities
whilst the hotel, facilities and restaurant merited 5 stars.. lack of attention to detail, lack of room cleanliness and big hotel 'impresonal' feeling reminded me why I no longer stay at Sheratons even though I used to be a platinum SPG member - the reard program is excellent, no all the hotels are though
August 26, 2012
Rated 5 out of 5 by ChrisAndJulie I miss the breakfast - and the friendly staff
I could not believe the friendly behaviour of all the people working at the Royal Orchid Sheraton.
On our trip we checked in for a second time because we had such a lovely stay at the first time.
And the Royal Orchid Sheraton was so courteous so we could check in very early!
August 24, 2012
Rated 5 out of 5 by Garybsingapore One of my Worldwide Favorite Properties
Located beside the Chao Praya River, The Royal Orchid is a great venue for Business, Pleasure or a special event, I have had all three many times over the years and I have never been disapointed. It is a great location, close to many attractions, restaurants, and it is easy to conduct business in or from. Restaurants in the hotel are all excellent and are great for entertaining clients or just having a wonderful meal.
August 24, 2012
Rated 5 out of 5 by Dmilsi Fabulous As Always
I have been a regular guest at this property since it opened in the mid 1980's. I've always enjoyed its river-front location and the stellar service offered to SPG Platinum members. Even though on this trip, staying in the Sukhumvit area was a better for business reasons, I decided to spend the weekend at the Royal Orchid. I arrived by shuttle boat from the Saphan Taksin BTS station (the service leaves every 30 minutes, allowing you to explore the city without getting stuck in traffic). The check-in was quick and I was escorted to a lovely 1-bedroom suite on the 28th floor. I believe the hotel was renovated a few years ago and the decor is very pleasing. Rich dark-wood appointments (floors, walls and furniture) are complemented by silk curtains and wall paper. The lounge contained a comfortable sofa, a work desk and table. The bedroom had the Sweetsleeper Bed along with several chairs. Both rooms had flat-screen TV's. The bathroom was marble and was divided into 2 areas: toilet/ sink with the shower/tub area behind a glass wall.
Needless to say, the view from the room (all rooms face the river) is fabulous.
I used the well-equipped gym (Cybex machines looking out towards the pool and river) and took a post-breakfast walk on the 300-meter long track which winds through the garden around the lower-level pool.
The Club Lounge offers a 180-degree view of the river and is split into several seating areas. For happy hour, there is an extensive cocktail menu and a decent selection of food. The continental breakfast was adequate (cheese, fruit, juice, cereal, meats), but I wish they could serve hard-boiled eggs instead of the extremely soupy scrambled eggs.
I highly recommend this property as it offers incredible bang for your buck: stellar location and great value for a river-front property.
August 24, 2012
Rated 3 out of 5 by Chris71 We will not come back.
Our arriving was just ok.
The room was dirty, especially toilette and windows. Even after complaining we need to call the maid once more.
Servicestaff totally unfriendly, except reception and bellboy.
Breakfast was nice, but the music was much too loud, coffee hardly drinkable.
Airconditioning in all restaurants was too cold for europeans.
Next time we will choose another house!
August 22, 2012