Rated 2 out of 5 by Bmp40 Enjoyed the Ft Worth aviance
We chose the Sheraton Catering for our 40th Anniversary Celebration. We chose to stay at the hotel two nights but ran into snafus along the way that give us pause to want to return! The dinner was absolutely delightful and delicious! The hotel stay not so much! Our reservation was not combined as we were told it was (we made a special stop to combine our reservation with the one set up by our Catering Director). At check in we found that not to be the case and finding a King Suite was a challenge. The check-in staff was supposed to inform us of a Spa gift cert. that our children had provided for us. It was not. The fruit tray sent to our room with sparkling water bottles had no opener to open the bottles. No kleenex in the room. Housekeeping did not restock water bottles and lotion the 2nd morning. Our room AC was so loud we could not hear conversation, tv, or even the trains outside! And finally - to the decorator - the bed post of the lovely King bed is right in the middle of the tv screen when watching tv from the bed. To end on a positive note - Valet was outstanding! Our dinner was delightful. Catering & Events the star of this property.
August 16, 2012
Rated 5 out of 5 by Cotton48 Great features and staff
The staff was exceptionally accommodating and made every effort to make sure we were happy and comfortable! Will definite stay here again.
December 25, 2012
Rated 3 out of 5 by Son26 lost property
A phone charger was left in my room after checking out. The charger was not turned in by housekeeping and I have not been notified.
July 7, 2013
Rated 4 out of 5 by benj Handicap room with open shower
we were placed in a handicap room with an open shower and water control is a challenge. other than that all was good.
September 17, 2013
Rated 4 out of 5 by gonzo Good/pleasant stay!
After a 5 hr drive all I wanted was to check in and rest/refresh. The room(s) were not available and made to wait in the lounge.
August 8, 2012
Rated 4 out of 5 by Amy2791 Welcoming Resort
All of the staff was very hospitable, and the room itself was very comfortable and inviting.
October 28, 2013
Rated 4 out of 5 by DocHoliday Dallas Fort Worth is worth it.
Overall, the hotel was clean and comfortable, except for the one incident with dirty sheets/linen on the bed. Nice hotel.
October 31, 2012
Rated 1 out of 5 by Momof2gingers No soundproofing, unhelpful response
Just returned from a dreadful stay. I paid for a hospitality suite because we have two small children and wanted space to spread out, especially after the kids went to sleep. But we ended up with a sleepless night. We heard every word from the room next door -- including two hours of a family fight (parents and child screaming, child getting spanked), a football game on TV, and commentary on the game. It took two hours to get our son to sleep amidst the commotion. We made the decision not to call security as were afraid of aggravating the situation (I actually considered calling the police at one point) or further disrupting our own kids. But when we mentioned it at the front desk at check out, we were told that it was our fault because we hadn't called down the night before!
In addition, the toilet was barely functional and the wi-fi wasn't powerful enough to stream Sesame Street -- which we needed because the TV didn't carry PBS and we were desperate to keep our own kids quiet after our experience the night before. There was no bedding for the sofa bed, even though we had reserved the room specifically because of the extra space.
Strangely (and sort of scary), we also found a box cutter in the bathroom when we arrived.
I am scheduled to stay in another Sheraton property this coming weekend. I'm sort of dreading it.
December 30, 2013
Rated 5 out of 5 by SandyZ took care of us
The staff at the hotel were very helpful when we had a problem with our a/c. We would definitely recommend this hotel.
July 4, 2013
Rated 5 out of 5 by Cioci Football Getaway
We had a wonderful time, the hotel was clean, the staff was friendly and the food was very very good.
October 7, 2013
Rated 4 out of 5 by TODADDIO Great Texas Experience
I attended a statewide meeting at this hotel in August 2013. The meeting facilities were excellent. I noticed the meetings rooms could be adjusted to accomodate small to large groups. Other groups were at the hotel at the same time. About half the people attending this meeting brought family members to enjoy the attactions in Fort Worth and nearby. Though this hotel is downtown it is not centrally located to the downtown bars and restaurants-unless you are ready to walk several blocks. Everything is however a short cab ride or drive away. the hotel also has a shuttle available and will accomodate trabsportation requests. The Fort Wort Convention Center is about one short block from this hotel. Billy Bob's and the Stockyard entertainment area are four to five miles away. The TCU campus is about the same distance. My room was standard hotel-nothing outstanding about it at all. It was however very clean and well maintained. The bed and bedding were very nice and comfortable. The entire staff at the hotel was super. The manager introduced himself and not only recognized me days later but remembered my name. Overall the staff at this hotel is way above par-an excellent group!
August 19, 2013
Rated 2 out of 5 by timmyros20 Needs Improvement
Air conditioner leaked into my room. They charge you $1 for calling room service. Even if you don't order anything.
April 19, 2013
Rated 4 out of 5 by TVfan13 TV Menu
Please offer some news alternative besides Fox News. CNN should be a standard option.
October 25, 2013
Rated 4 out of 5 by poppy53 AWESOME BEDS I THINK!
THE HOTEL WAS SO CONVENIENT TO THE CONVENTION CENTER, THE BEDS WERE GREAT, THE STAFF WAS SUPER ACCOMODATING.....
July 5, 2013
Rated 5 out of 5 by Lorri56 Staff
The staff are all extremely friendly and helpful. We had a wonderful stay. Would definitely recommend this hotel
December 19, 2012
Rated 4 out of 5 by LJ49 Restaurant
I wish you had a restaurant with more reasonable prices -- not a fast food, but food with a middle class range.
April 28, 2013
Rated 4 out of 5 by Kimmpro Staff was great!
The staff was great! One particular gentlemen was more helpful and friendly then I would have ever expected.
January 29, 2013
Rated 2 out of 5 by timmyros20 Needs Improvement
Room service needs an upgrade. Orders are consistently wrong and take a very long time.
October 10, 2013
Rated 3 out of 5 by DeniseinTX Denied a king room
Requested a king room two months ago, didn't get it. Got an handi-cap double and the shower flooded.
March 8, 2013
Rated 2 out of 5 by RBAGG2011 Update needed badly
This hotel appears very nice from the outside and even in the first floor lobby. However once you exit the elevator to the floor where your room will be located, it becomes obvious that this hotel needs to be updated. The hallways have a distinct smell to them, which I can only decribe as "old". The decorations followed in the same theme as the smell. Once inside the room things improved but not by much. The beds were comfortable and the temperature was easily controlled. That covers the positives. The bathroom was small with a no frills shower/tub and a toilet that appeared to have been removed from an airplane. The drains in both the tub and sink barely worked. At one point I thought I must have accidentaly closed the drain . The windows would have had a decent view if they were not cloudy from lack of washing. The TV was old and below what you would expect from a nice hotel. The customer service at the front desk was nice but subsequent responses including one to fix the "airplane" toilet were delayed. The valet is basically mandatory at a fairly steep price. Overall my wife was not happy with our stay which thankfully was only for one night. I will book elsewhere in future trips.
May 15, 2012
Rated 4 out of 5 by Daw51 Comfortable rooms
Large comfortable rooms. Larger than regular rooms at hotels. Nice beds.
October 14, 2013
Rated 1 out of 5 by rahliz84 Sheraton - Fort Worth
would not recommend the hotel.... did not feel clean. door handle was broken
September 27, 2013
Rated 4 out of 5 by VAMlsu hotel
the hotel needs lobby architectural upgrades- all else about stay was very good to excellent
November 14, 2012
Rated 5 out of 5 by Jim46 This hotel has great staff
Staff was exceptionally friendly. Amenities are great. Room was clean and very comfortable.
December 12, 2012
Rated 5 out of 5 by Runner Host Hotel
We stayed at this hotel because it was the host hotel for a running event. Good Choice!
February 25, 2013
Rated 1 out of 5 by Manju NOT RECOMMENDED
I would NOT recommend this hotel to anyone. Much better options in Fort Worth, TX.
March 21, 2012
Rated 5 out of 5 by Sarahbb Great
Spent one night while attending a party in the Stockyards. Would stay again
December 5, 2012
Rated 5 out of 5 by Gypsy Great location downtown
Every thing very good, only lacked a microwave and refrig which I missed.
May 26, 2013
Rated 3 out of 5 by MichiganGirl01 Billing issues
There were billing issues, but the hotel staff was quick to fix them.
August 2, 2013
Rated 5 out of 5 by BeckyQ Was there for a retreat
Had a great time, no problems with the hotel or staff.
September 30, 2013