Rated 3 out of 5 by Borisdad Beware of Self Parking
The hotel was great...clean and comfortable. However, they do nothing to assist guests who choose to self-park their cars. I was mis-directed to the wrong lot (yes, there are two) when trying to leave. There is no signage directing you through a maze of dirty and sparse hallways. The payment kiosk posts an errant sign, nearly causing me to lose my credit card. Parking fees are way over priced. Once to your car, there are no signs guiding you back to the hotel's main entrance. The whole experience was not a good last impression.
March 25, 2013
Rated 2 out of 5 by SAMCATHY SAM AN CATHY COLTUN
MY WIFE AN I WERE GOING TO FORMAL PARTY ON SAT OCT 19
WE ARE GOLD MEMBERS OF STARWOOD FOR YEARS
WE CALLED THE HOTEL AND ASKED IF THERE MIGHT BE A DAY RATE SO WE COULD DRIVE IN FROM IND. AND CHANGE AND GET READY
THEY WERE ABLE TO WORK THIS OUT AND WE USED SOME OF OUR POINTS
THE ONLY THING THE ROOM WE WERE GIVEN ROOM 2005 SOMEONE FORGOT TO CLEAN IT
THERE DISHES AT THE DOOR WHEN WE GOT TO THE ROOM WET TOWELS AND WASH CLOTHS ON THE FLOOR IN BATH
OLD COFFEE GROUNDS IN THE COFFEE POT AN WASTE PAPER NOT PICK UP IN THE CAN == NOT GOOD
October 21, 2013
Rated 3 out of 5 by nickm1964 nickm1964
I have stayed here several times over the years...This year the room had been refurbished. It was nice. When I checked in the bill was SUPPOSE to be left under another credit card that is used by our school district. In fact that was not the case. I used my personal credit card and had it switched later in the day. VERY INCONVENIENCED..also..this year I opted out of the valet parking. In years past when I would check out on a Sunday morning I could plan on waiting at least and HOUR or longer...We dined at Shula's..very good...
November 22, 2012
Rated 4 out of 5 by youngman5 Beautiful Views
Easy, fast check in, great service with Valet parking. Nice surprise for being SPG. the Free WiFi is wonderful. Only issue, was we asked for an extra pillow and blanket and they never brought them to our room. My son ended up sleeping with the extra pillow and comforter from my bed
August 25, 2014
Rated 2 out of 5 by KateW Problems with service
I was in Chicago for a wedding, and the bride selected this hotel for out of town guests. I had requested early check-in, but upon arrival there was no room available. I asked the concierge to call me when a room was ready, and then spent 10 minutes trying to track down a bell hop. I did not receive a call, and when I called the hotel to follow up at 330, I was told a room was still not ready. A few hours later we tried again - I had placed my husband on the reservation so he could check in while I was busy - he was not allowed to check in. Finally on the 4th try, I was able to get a room. The room itself was fine, but I was disappointed that housekeeping never came to our room on Saturday and I had to call the front desk at midnight just to get clean towels.
September 9, 2013
Rated 4 out of 5 by Nick good hotel good location
I like this hotel and I have been there several times, however, I did not think it was right to have some paint work done in the entry lobby during our conference. The fresh painting odor was overwhelming and personally push me away from using the hotel facilities (restaurant , bar) . I did not spend anything at the hotel other than the room, and rescheduled my breakfast, dinners and social hour to external facilities mostly due to the painting smell through the lobby floor.
With that exception, everything else was good.
January 31, 2013
Rated 3 out of 5 by Mike823 Nice hotel, but......
Accommodations were very nice and location is great. We had serious issues with the elevators where groups of people were literaly waiting in line to go upstairs. Also, I was disappointed in the car valet service. I returned to the hotel after dinner and there was no one on duty. A sign instructed me to go to reception for service. So I had to wait in line. Not the kind of service I expect at a Starwood hotel.
Also, my wife had a massage which was in a noisy room near the locker rooms. Not exactly the most soothing setting.
August 1, 2012
Rated 5 out of 5 by Sissie3014 Wonderful stay!
We got to the hotel early and were accommodated. It was great to get into our room well before check in. The room was clean and very comfortable. I would recommend this hotel to everyone. It was also very cloche to all attractions in down town Chicago.
August 27, 2014
Rated 4 out of 5 by heidikeng Solid
Very good overall.
I lost my driver's license & was at the airport before realizing it; staff were professional re: getting my information over the phone and overnight mailing it back to me ASAP.
The only problem I encountered was that my pajamas went missing the 2nd day of my stay. I'm quite sure that they were lost in the sheets but they never turned back up. I was disappointed; the front desk was pretty indifferent/unapologetic (the gentleman just phoned security 1x, and had a "oh well, too bad" sort of attitude).
April 7, 2014
Rated 4 out of 5 by Tired Perfect spot to stay in downtown Chicago
The hotel is in an excellent location to see the Chicago sites. It is just few minutes walking distance from the Navy Pier and one of the drop off sites for the Chicago Trolley.
Our room was nice, but carpet in the hallway outside our room (we were on the 18th floor) was in great need of repair. It appears that it has gotten wet and is all stretched out and is stained. I almost tripped over it a couple of times.
All the staff were wonderful and accommodating. I have stayed here before and will definitely stay here again.
October 9, 2013
Rated 2 out of 5 by EACE Room Cleanliness
The restroom was filthy. I had to call the manager and they had no other rooms to switch me to other than a double and I needed a king bed. The toilet seat was dirty with bodily fluid (BM). I watched the cleaning person clean the rest room and floors. I was very surprised this happened at the Sheraton. In all my hotel stays I have never experienced a situation like did this past week. All our delegation was staying at this hotel so I could not leave to another one. Once again I was very shocked to find that in my bathroom.
August 19, 2013
Rated 2 out of 5 by Travelingwithgroups Terrible with groups
I was booking a group and the hotel could not get the rooms, the check out dates, or the needs straight.
It took three 40+ minute phone conversations, two 30 minute front desk conversations, and then they still screwed up at discharge.
I have never had such a frustrating experience. This hotel is geared toward groups and it was a terrible example of their abilities to handle small group issues.
I have had much better experiences at hotels within 2 blocks and will certainly be choosing them over this hotel in the future.
May 15, 2012
Rated 2 out of 5 by carols217 Tired looking rooms and lobby
We have stayed at the Sheraton the past 4 years over Christmas break and have had a great experience. This year we chose to treat a friend and chose the Sheraton as we have so enjoyed the tech tablet tables in the lobby and cocktails in the evening and the concierge level. The lobby was under renovation leaving not much space to gather. The rooms were very tired looking and not very fresh and the concierge level was also unavailable. I will look around before booking for next year. Very disappointing for our holiday treat!
December 30, 2012
Rated 5 out of 5 by Armondeaux Excellent Location, Really Nice Hotel, and Excellent Staff
The hotel remains one of our favorite venues in Chicago because of the location and staff. The staff have always been extremely friendly and helpful.
The hotel is undergoing renovations and during our recent visit, we stayed in one of the newly renovated rooms which was extremely well done - spacious and very comfortable.
I would recommend upgrading to the club level to be able to enjoy the amenities of the club lounge. The club lounge staff are extremely friendly and personable have always made our stays more memorable.
December 5, 2012
Rated 5 out of 5 by Marcia Club level amenities
When we checked in, the front desk agent gave us "vouchers" for that evenings' complimentary hors 'd oevres from the steakhouse restaurant. They had Mar 7 on them, and it was Mar 8, but we thought it was still OK, as the agent explained they were working on the Club Lounge. But when we ordered from the restaurant, we were told the vouchers were expired. We told them that the front desk gave them to us at check in and the restaurant manager worked it out by contacting them. I guess the lounge opened up but we did not know.
March 12, 2013
Rated 3 out of 5 by pangerho Hotel fine, wifi awful
I've stayed here many times, and have found the wi-fi consistently awful. It is slow and intermittent. I have thought that perhaps it was a problem on a particular floor of the hotel, or perhaps a problem with my laptop, but have found it true in many locations with different devices. I appreciate the free access that comes with platinum status, but I would gladly pay for functioning access. To date, I have continued to stay here because of company policies, but am considering going elsewhere simply because of this issue.
April 27, 2013
Rated 5 out of 5 by ChicagoVisit Christmas Visit in Chicago
The facility was very big but nice. The check-in process was quick and friendly. We upgraded to the club level and the staff there was absolutely fabulous! So friendly, accommodating and cheerful. Even though they were working over the holiday everyone was so nice and pleasant. Great conversation and treated us like family. I can't say enough great things about the Club level of this hotel. Although a large number of conference attendees came while we were there and it became a bit crowded, we still had a wonderful stay.
December 30, 2013
Rated 2 out of 5 by ChrisB54 Unable to support guests
This is a very busy hotel and I believe that they just don't have the resources to support their guests. Especially in the area of food prep.
The rooms were not well air conditioned. I was part of a group, and all had to call for service person to come to room to allow for thermostat to be lowered below 73. It seemed as though the air was intentionally stuck higher to save money.
August 11, 2014
Rated 5 out of 5 by JamezYi Platinum Plus
The hotel staff far exceeded my service expectations. I stayed at this hotel two days ago and I am still dreamy from the service. The staff recognized me as a platinum member and made every adjustment possible to put me in a beautiful suite. Torre and team are awesome. I know where I will be staying next time I am in Chicago.
This hotel is located very close to the magnificent mile. Great shopping and entertainment options nearby. Eataly and Navy Pier are within walking distance.
If the weather is pleasant, take the walk South to the Cloud Gate and Millenium Park. If the weather isn't pleasant, then the red line is close by (Grand/State).
Overall, the hotel is fantastic. The interior is kept up and clean. The executive lounge offers spectacular views of Chicago.
February 4, 2014
Rated 5 out of 5 by davis174 Great Hotel for Business Travel
I have stayed at this location numerous times in the past few years and I can honestly say I have enjoyed each of my visits. The staff is very helpful if I need anything, they respond very quickly. The upgrades they have made to the rooms are fabulous, the rooms are bright and the flat screen is wonderful, I can even listen to your iPod in your room. The rooms are always clean and the beds are so comfortable. I am excited to see the rest of the upgrades that they plan to make. The Link Café’ is great, you can grab a latte and check your email in one place. If you are traveling for business or pleasure I would totally recommend the Sheraton Chicago Hotel. It is great to go to a hotel where the staff knows your name and they are happy to see you each time you return.
February 27, 2013
Rated 2 out of 5 by poorExp This hotel room had poor hot water and internet access.
I was told at the front desk that I would get 10% discount at the restaurant in the hotel when I present my SPG membership card, but this was wrong. I was asked why I was showing the card.
I had to keep hot water running for ~5 min until the hot water temperature became comfortable. The hot water system was very poor.
I had to use internet to check my emails almost everyday. I chose "Standard" as my choice, since I did not need to watch video. I only needed for email. The internet speed was very slow. I had to wait for a long time until i could open an email, and response. It is better not to have such slow internet. In my experience, that "paid" internet is a lot slower than free internet that we can have at McDonald's. The room is not designed for business at all.
November 22, 2013
Rated 2 out of 5 by OldBull Expected More from Sheraton
I was attending a conference at this hotel and was assigned a room with a king sized bed. The room was quite tired looking, the bathroom floor had several chipped tiles, the toilet continually did not flush and the TV was so far away that I could not read what was on the screen. Overall the hotel did not seem to be able to handle the conference crowd -- there were 1/2 hour waits for breakfast, I ordered room service one night at 7:30 and had to call three times (twice I was cut off and then I waited almost 15 minutes).
October 25, 2013
Rated 4 out of 5 by Conf2013 Room and Ameneties were excellent. Registration was bad.
I kept having bad luck with registration with the Sheraton. When I got there, someone already checked in using my registration. It took the staff over 30 minutes to straighten it out. And then when the bill came on the last day, it had the address of the other person. Other than that, the room was very nice, bedding was excellent, and other ameneties were good. Conference room's conditions were perfect, audio/visual/temperature. Had to recommend the conf staff for being very attentive to the need of people in the room.
September 16, 2013
Rated 5 out of 5 by GMA526 Amazing Weekend
I wanted to thank the staff at the Sheraton Downtown Chicago for a wonderful girls weekend. They meet all my expectations and I am so happy to share this great experience with the rest of my 17 friends who also stayed at the hotel. I would like to give a special thanks to Rick Ueno for making this all possible as well as Brian Hutchins & Joyce Clark. I know my cousin also worked with other management staff as well and they were just as wonderful.
July 21, 2014
Rated 5 out of 5 by Littleme2 Bad experience turn into a great one
I was unfortunately apart of an attempted mugged on my way back to the hotel (which can happen in any big or small city.) it was just a freak occurrence. I have walked and will continue to walk the street of Chicago without fear. What did turn the entire experience around was the staff at the hotel. As soon as the can pulled up,5 staff were at
My side providing first aid to me. They stayed with me for over an hr and when we knew I was okay not to go the ED they escorted me
To my room. They also
Followed up on me the next day. The girl (heather, I believe) working the concierge desk the night of Aug 17 around 9 pm deserves much praise and recognition for her assistant during the event.
In addition, the staff in the hotel club level reception area also deserve extra recognition. The night time female worker was incredibly friendly and accommodating.
It was one of my best stays at a Starwood Hotel ever. Excellent staff, great location, comfortable bed and a sense of home.
August 19, 2014
Rated 4 out of 5 by GillianD River, Lake and Pier Views
Location is wonderful--close to the Navy Pier and right on the Chicago River. View from the upper floors is amazing--see Lake Michigan and the Navy Pier.
Room amenities on the club level are ok. Enjoyed the body wash and disposable loofah. Wish there was a shower cap. I paid for an upgrade to club level as I have status with other facilities.
No in-room refrigerator for use--the one provided is the cold mini bar. $25 charge if you empty it to store anything. Seriously, where am I to keep the leftover deep dish pizza?
The bed and pillows and linens were sublime. I got more than enough sleep every night in extreme comfort.
Did not spend much time in the public areas except the conference facilities on 4 and 2 but the lobby is nicely done and it is a well appointed, spacious building.
May 30, 2014
Rated 3 out of 5 by Mark262 Support staff undoes the quality of service
the unresponsiveness of the accounting department to my inquiries for payment led to other issues with check in and check out. When checking out, even though accounts were paid in full, members of my delegation were assessed a credit charge against their account.
I would hope that this is an anomaly in your customer service but it is a fact that remains not becoming of an organization that is specifically about customer service.
July 27, 2014
Rated 3 out of 5 by 6789Traveler12345 Location was great
Being located downtown and near a trolley stop was great. Paying extra for the Club Lounge was not worth it. Breakfast was the same fruit daily with high carb rolls, donuts, etc. No hot meal choices. Expected to find eggs, pancakes, omelets, etc, but NO. Vacuuming seems to only be done selectively. Food on the floor in the hallways was there the entire week.
August 12, 2014
Rated 2 out of 5 by Randog73 Hotel Staff was not helpful
We attempted to chek in at 2:30 on Sunday afternoon. Desk help said if we were willing to wait an hour he would give us a newly renovated room. We gave our cell number and started to explore Michigan Ave. 4 HOURS LATER! the desk manager called to say the room was NOT ready. 2 hours later we returned to the hotel and attempted to talk to new desk help. I was told I would have to wait in line again. So much for SPG advantage. I asked for a manager. Though he was able to get us a room, it did not appear to be "newly renovated" and was not worth a 7 hour wait! I am VERY displeased with this Sheraton stay, and will make sure to tell my fellow travelers about my disappointment. On a positive note, staff in the downstairs bistro were Very freindly and helpful the next morning.
October 25, 2012
Rated 3 out of 5 by hisharel Business travelers hotel
As a local Chicagoan We did not love our stay here. The responsiveness for housekeeping service or maintenance is very slow. We had a shower that didn't properly drain within an hour of checking in we called. They gave us a $100 credit for the inconvenience but never sent anyone up to unclog the tub. We finally called 24 hours later and waited over an hour for someone to come up. The waiting time for cabs is inconvenient. There is no cab line. The bellman was ringing his whistles but the location of the hotel doesn't provide for cabbies to hear him as we couldn't see any nearby. We ended up walking everywhere as a result. If you are using a taxi for the airport you could wait 30 minutes for a taxi. This hotel is huge, the workout facility and views are great. Its close to navy pier and you can walk to Michigan Avenue. Its very bustling and the restaurants are good.
July 28, 2014