Rated 2 out of 5 by PixieinVA Dirty Dishes and needs maintenance
I was disappointed in my stay in this hotel. My shower curtain holder had rust on it. The room was just ordinary with nothing to really make it stand out, which as a Sheraton, I expected better.
I had asked how much was going to be help on my credit card, and for 3 night was told that it would be around $900. When I received the check out confirmatin, I found it had been over $1,000!
In the conference meals, there were dishes that were in the piles for buffets, water and coffee, that were dirty. One breakfast, there were more unused dirty dishes on the table than used dishes.
June 27, 2012
Rated 5 out of 5 by Teach34 Service
I was very impressed with the "go green" policy and given the choice at check in to participate which I did. Loved the feature of the club room where the view was wonderful and the food delicious. I always felt welcomed by the door men even though it was evident I was not a new guest. A very delightful stay at the hotel and thanks very much:)
July 7, 2014
Rated 5 out of 5 by Fun24 This hotel has a very relaxing atmosphere
This is a great hotel. The staff including club lounge and housekeeping staff were great I love the river view and it was great walking and watching the sight seeing boats go by. Very relaxing atmosphere
July 14, 2014
Rated 5 out of 5 by ChrisChondog Great hotel
Wonderful experience. Only bad thing was the lack of AC control. For a few days, I couldn't adjust my thermostat to go below 72 degrees. It got quite warm on a few occasions. However, it seemed as though it was fixed after a few days and I could adjust my thermostat to 68 degrees.
July 11, 2014
Rated 5 out of 5 by Jilly11 Great location wonderful hotel
This hotel has it all more than likely your room will have a wonderful view the room itself is beautifully decorated top of the line sheets and bedding and everything you will need. It is in walking distance to everything. Highly recommend.
July 13, 2014
Rated 2 out of 5 by John3423 Conference Pain
This hotel frequently has conferences at it. On my last trip it was so crowded in the lounge that all the drinks and food had been eaten. The staff were unable to keep up with the demand. When asking at breakfast if more food would come out the response was there is no more food. This was probably the worst experience I had at a Sheraton. Extremely disappointed.
July 5, 2014
Rated 5 out of 5 by Ryan654 What you'd expect
I stayed at Sheraton Hotel and Towers in late June 2013. Regarding my actual stay: the hotel staff was very accomodating and the room was great - I couldn't ask for anything more.
My only issue was travel to the hotel. The website lists a shuttle service that runs from O'Hare to the downtown location every half hour. However, at the airport the Sheraton shuttle driver informed me that they didn't offer such service to the downtown hotels. I took the blue line metro to Clark/Lake, and it was no big deal, but just a minor annoyance for any travler eager for their destination.
July 1, 2013
Rated 3 out of 5 by jdp777 Internet
I have been in a lot of hotels over the years. But even one that is a lot less than 1,000 for three nights will let you use their wifi. I could not downstairs to the java shop and drag my little grand - daughter to check in with work. Plus she could not use the IPAD that I drug with us there , even though I had it in sync with my phone, we still could not use our electronic devices. This is crazy and don't says for another 60 we could of paid and used it because we thought it was over priced to begin with . Oh and another 51 dollars a night to park for guests is outrageous!!
June 18, 2012
Rated 3 out of 5 by Chick0618 The hotel is in a nice location.
We have stayed at this hotel several times, specifically around the Christmas holiday. The view of the Chicago River and skyscrapers from our room is spectacular. However, the biggest disappointment was the breakfast buffet on Saturday morning. We were told it was not running full service due to a conference with 3000 people in attendance. We have gone to this hotel year after year for our annual holiday celebration and my young boys along with myself were SO disappointed. If things like this are not running full service, it should be noted on the website or via an email. The breakfast buffet is otherwise spectacular, and it was definitely a downer to this trip. I did not complain, as there was no point of it.
December 23, 2012
Rated 5 out of 5 by YankeeGirlinTN Exceptional Experience-As Usual
I love the Sheraton Chicago Hotel & Towers! The staff is extra helpful, it was clean, and easy to get around. The fitness center was great and the amenities were accessible.
I would recommend this hotel to anyone going to Chicago!!
July 12, 2014
Rated 5 out of 5 by Dotty13 housekeeping issues
there was gum or something on the carpet which I reported to housekeeping and was not cleaned or picked up. part of one of the curtains was not connected properly and housekeeping said they would report it. we opted to have bed linens changed every day not sure they did as the corner of the left top where I pulled out from the mattress hung there for 4 days, and I was locked out of my room at 9:30 am way before the checkout time and I had to get security to get me back in. the registration was already in the next persons name and I could not use the room key or the club key
May 6, 2013
Rated 5 out of 5 by YTCforme Beautiful location
The Sheraton Chicago is a beautiful location nestled right on the river. I enjoyed the views, access to shops, and other tourist attractions. Hailing a cab was simple.
July 14, 2014
Rated 4 out of 5 by Trish Read the sign regarding the snacks and beverages!
The hotel is in a good location for anyone visiting the Navy Pier and Magnificent Mile. We always stay at the Sheraton while we are in Chicago. The only flaw is that the beverages and snacks that are provided to purchase, will be tracked to your room, even if you just pick it up to look at it. There are sensors on the tray and in the refrigerator. We made the mistake of looking at the labels and were charged the price of the item. However, we alerted the staff and they were kind enough to remove the charges. We even offered to have them come up to the room and take a look.
February 2, 2013
Rated 5 out of 5 by Marel good service even with a crowd
The hotel had a large group Saturday night but still provided quick check-in and valet service. Lobby carpet was being replaced on Monday but hotel provided directions for accessing various areas so even this major renovation did not present a problem for guests.
February 19, 2013
Rated 5 out of 5 by JCESwede Great staff!
Excellent customer service at Reception, Concierge (restaurant recommendation), Housekeeping, and Doorman (thanks to Luis for the jazz club recommendation).
July 14, 2014
Rated 1 out of 5 by Woodsnake Noisy
For my 12 nights stay they have given me a room just above the conference rooms. The attendents of the coference start making a terrible noise at 7.15 AM. couldn't have had a worse location. Also in the evening there is a lot of noise from the bar andconference rooms coming to my room making it impossible for me to relax after a full day work. Second thing is that the shower has almost no hot water pressure. As a result the stream is misserable and I can't have anice relaxing shower. For sure the last time I'll book this hotel and I will discourage anyone from booking it.
April 17, 2013
Rated 5 out of 5 by Gretta82 Awesome hotel
Attended a meeting at this Sheraton July 2014. Awesome hotel and meeting facilities! Beds are very comfortable and the staff is amazing! Great work-out facility also!
July 13, 2014
Rated 2 out of 5 by Disatisfied28 Below Expectation
When I arrived for my stay on a Saturday morning (around 11am), my room wasn't ready. I understood the 3pm checkin, but still wanted to checkin. A representative at the front desk said he would call me when the room was available, stating he would provide a room with a view of Navy Pier. He didn't call until about 5pm. Once returning to the hotel, the lady at the front desk told me my room was newly renovated, beautiful room, and very romantic. This could not have been farther from the truth! We did not have a view of Navy Pier, complete opposite side of the hotel, the renovations looked incomplete with the bathroom sink not completely set in and the bathroom fan did not work. The picture on the wall rattled with the air conditioner and the television was too small for the distance required to see. Also, the hotel parking garage was full so we needed to park at a nearby garage, which the hotel didn't validate or provide anything for the inconvenience. Very disatisfied with this hotel stay.
July 8, 2014
Rated 5 out of 5 by Tina530 Wonderful conference hotel
The staff is helpful and friendly. Meeting rooms are adequate for listening and sharing information. Hotel room is clean and beds are comfortable.
July 14, 2014
Rated 2 out of 5 by AIA62614 Poor room and billing experience
The bathroom of our junior suite was very small with 7' ceilings compounding the cramped space feeling.
They were making repairs to the ice machine immediately adjacent ot our room starting at 8:30am and continuinig through noon making work in our room difficult. Upon registering our complaint we were told we would be given $100 in room credit; the $100 appeared on our bill as a charge.
June 30, 2014
Rated 4 out of 5 by ArchitectTom Good support staff.
All staff members that we encountered were great! We wanted a single bed and the only room left was a hc accessible room. Closet and toilet room doors collided when open. Toilet room should have a slider door. Shower floor should have a lip on it to prevent water from leaving shower space. ADA allows for a 1/2" lip. Maid cleaning was excellant and prompted me to leave a tip in the room.
June 30, 2014
Rated 4 out of 5 by Tara2013 Great View of Navy Pier!
I stayed on the 34th floor and had a beautiful view of the Navy Pier! The view was mesmerizing! The room was comfortable and very clean. The housekeeping staff is WONDERFUL! My only problem with the hotel is the food options ... they are terrible. There's only a Bistro Cafe open for breakfast and lunch or Shula's (a very very expensive steakhouse). There's also a coffee place and a bar and THAT'S IT. Room service is not good. It's horribly expensive and the food options are terrible. I'm very disappointed in this hotel regarding the food options available to its guests.
November 18, 2013
Rated 4 out of 5 by Sharon57 Great Mothers Day Weekend!
From the minute we arrived and were greeted by a friendly Irish Doorman, I knew we were in the right place. I also appreciated your Hotel accomodating me with a wheelchair for my Mother so she could enjoy all the different areas of the Hotel including the Club Level..our Mother's Day Brunch in the LB was fantastic and we enjoyed every minute....amazing view in our room as well..we also loved sitting outside at the Chicago Burger and enjoying the boats and the beautiful sunshine...I will definitely come back and will recommend it to my Friends when they are in Chicago...
May 18, 2012
Rated 5 out of 5 by Tourist99 Staff were exceptional A+
A+ It was a great conference hotel. The rooms and logistics were professional. The front desk and switchboard staff were exceptional.
Superb bedrooms and a quality sleep. Thanks!
July 12, 2014
Rated 5 out of 5 by Dicooke Chicago pleasure
Very friendly staff, excellent Concierge who gave us great Gluten Free restaurant guides. Lovely hotel, great position and view from room.
July 13, 2014
Rated 5 out of 5 by RobinAtlanta55 Enjoyed my business stay!
I truly enjoyed my one week stay at your hotel. I was there for a convention that included the 4th of July holiday, and found the all the staff (front desk, concierge, housekeeping, catering), and facilities EXCEPTIONAL. I recommend this hotel for business meetings or events.
July 8, 2014
Rated 4 out of 5 by Daha Great location, great views
This hotel was conveniently located near a number of prime Chicago locations -- an easy walk or cab ride (if you've been on your feet all day) to numerous restaurants, the Magnificent Mile and Merchandise Mart.
My room had a nice view of the river, and the room had everything I needed. It was spacious. While the bathroom was adequate, it was a bit outdated and had some chipped tiles, etc. The lighting was also older and a bit dim in the bathroom.
But overall, my room and the on-property amenities (FedEx Kinko's, etc.) met my expectations for a downtown Chicago hotel.
June 12, 2013
Rated 5 out of 5 by jscesape relaxing visit
check in and check out a breeze with warm and friendly staff
July 15, 2014
Rated 4 out of 5 by DoctorMisses Great Experience!
I had a great experience at the Sheraton Hotel & Towers. The staff were absolutely most helpful and courteous.
July 14, 2014
Rated 4 out of 5 by DTwo Great Views
Great location in the heart of Chicago. You can't beat the views of downtown. The first impressions on the walk from the the parking garage aren't particularly inviting. Otherwise, we had a wonderful stay.
July 11, 2014