Rated 5 out of 5 by Kit25 Comfortable, welcoming environment
Rooms very comfortable, quiet. All staff were very helpful and attentive.
April 29, 2014
Rated 4 out of 5 by RBNF Front staff awesome!
Judy was exceptional at the front desk. She was extremely welcoming, helpful, and delightful. I'd come back just because of her!
May 28, 2013
Rated 4 out of 5 by f14carbo Short stay, nice staff
Gym temperature needs to be adjustable, too hot.
Hotel Starbucks closes too early, 5pm.
April 19, 2014
Rated 5 out of 5 by MILLER83 Great Status Recognition
Even as a Gold I had several suite upgrades here even with multiple rooms booked. Always friendly staff. Great redemption value for points.
October 26, 2011
Rated 5 out of 5 by Betty3 Great centrally located hotel
This is a great hotel It's central location let's you walk to many fine restaurants downtown. Convenient shuttle from the airport and back.
April 12, 2013
Rated 4 out of 5 by PJ27 excellent club level lounge
Probably one of the best club lounges I have ever been in. Great selection of food/drinks, nice space, and excellent staff in the lounge.
August 8, 2013
Rated 5 out of 5 by lulu66 Great location
It was a nice hotel with very comfortable beds, in a great location. The front desk staff was very helpful.
March 24, 2014
Rated 1 out of 5 by B2012 Poor hospitality
My main issue with this hotel is with regards to the hotel staff. For example, the restaurant was supposed to open at 6:30 AM. I arrived at 6:30 and the restaurant was not open. I watched the staff walk in and out of the kitchen for 15 minutes. No one greeted me or came up to me to say that the restaurant would be opening soon. I went to the front desk and he indicated that the restaurant should be open but did not know why it wasn’t. I then went back to the restaurant and went up to a staff member who was walking out of the kitchen and she informed me that it would be another 15 minutes.
Normally this would not be an issue but I was participating in a marathon that day. There were SEVERAL of us relying on this restaurant and they let us down. I am from out of town and was not familiar with the area and had to quickly make alternative plans. This is just one of several negative experiences I had with this hotel. I will not be staying at this hotel in the future and will be informing the race director of my experience (this hotel was recommended by the Monumental Marathon). I hope that the race director does not work with this hotel in the future.
November 6, 2012
Rated 5 out of 5 by livinginatlanta This hotel has a great staff
I was there for a meeting,,the rooms are very nice,, the hotel it self is a little dated, but overall is an excellent place to stay !
November 1, 2013
Rated 5 out of 5 by Italian45 Awesome
Great experience all around!! The front desk is the best I have seen in a long time!!
My room was spotless. Needs renovated though!
August 29, 2013
Rated 5 out of 5 by Missy410 Staff & Management
The management and staff of this hotel was superior to most hotels. Matt (manager) was the best.
March 31, 2014
Rated 2 out of 5 by traveler Very mixed results
1. Staff Great
2. Facility and rooms old and worn
3. Rooms not clean
4. Restaurant needs improvement
5. Wireless very weak signal
February 18, 2013
Rated 5 out of 5 by clean66 this stay was not a good one
I have been staying here for over 8 years for work and this was the first time I was not please with the ceanliness of my room.
November 20, 2013
Rated 3 out of 5 by Marcellus Location, Location, Location
Located one block north of the city central monument, this Sheraton offers excellent access to everything downtown has to offer.
May 21, 2013
Rated 5 out of 5 by Jayc411 Simply Perfect
The hotel room was spotless and up to date. I could not ask for anything more from a hotel. Staff was very kind and courteous.
January 15, 2013
Rated 5 out of 5 by clmo coffee
I can't handle Starbucks coffee, so thanks for the coffee in the lobby.
No room problems at all - very satisfactory stay
September 30, 2013
Rated 5 out of 5 by AALJ AALJ
There for a convention and found it to be a wonderful venue. Excellent service and most helpful staff. I hope to return.
April 1, 2013
Rated 5 out of 5 by Ben72 Very accomodating
I was here for a conference and the meeting rooms and guest rooms were comfortable and well appointed. Wonderful staff.
June 7, 2013
Rated 5 out of 5 by Judy54 Great Stay
Room was great. It was snowing and I could sit and watch the snow. And work on some reports for work. And on my laptop.
April 2, 2013
Rated 5 out of 5 by Taylorday Very happy
We recently stayed at ths hotel. Room very clean. Staff very pleasant. Food wonderful. We highly recommend this hotel.
February 14, 2013
Rated 5 out of 5 by Kathy27 Can't wait to come back!
Great view of Monument Circle, comfortable bed, Starbucks coffee, and pleasant staff. Perfect location. Easy-to-park.
July 31, 2013
Rated 5 out of 5 by Sunny15 Hotel has great features
The staff was very helpful and kind. The room was very clean and comfortable. I would recommend this hotel to anyone.
September 24, 2012
Rated 5 out of 5 by MotheroftheGroom Excellent
The staff was exceptionally friendly and helpful. The room was clean and pleasant. An overall wonderful experience.
December 24, 2012
Rated 4 out of 5 by Patrick87 Great Location and friendly Staff
My room size was great! lots of space. The new fitness center was clean and had had efficient amount of equipment.
February 25, 2013
Rated 5 out of 5 by Sean1985 Great Time
We had a wedding in your hotel and not only was the reception area beautiful the rooms were great and comfortable.
January 3, 2013
Rated 2 out of 5 by GWB611 Don't visit this hotel on a weekend
Don't expect to get any sleep if you visit on a weekend. The parties run wild without much control by the hotel.
August 26, 2013
Rated 4 out of 5 by Scott62 Indy Wedding
Over all was good. Rooms were nice however are REALLY ready for remodel and fix up. The HVAC system was average.
May 20, 2013
Rated 4 out of 5 by GG10 Location
Hotel is in an excellent location in downtown Indianapolis and in easy walking distance of all city attractions.
June 9, 2013
Rated 1 out of 5 by Kathy This hotel needs updating desperately
The water was cold for my showers
The room temperature was uncomfortable. The staff said they would get me a fan
February 9, 2013
Rated 2 out of 5 by tj2013 Poor club amenities & Room maintenance
Club lounge: does NOT offer an honor bar, room charge, or complimentary selection of wine/beer. This seems like a no-brainer and quite frankly I was shocked to find that I couldn't enjoy a glass of wine with evening hors d'œuvre.
The coffee cups utilized in the club lounge in the morning are cheap styrofoam cups with flimsy lids. These cups spill/splash coffee in the car and are uncomfortable to drink from. Since Starbucks cups and sleave are provided in the hotel room with the coffee maker, it seems trivial that they don't provide higher-end Starbucks cups in the lounge.
Air conditioning in rooms - this is my hotel pet peeve and it happens all too often. The air conditioner in room 1736 was only putting out hot air. As always when this happens in a hotel, I had to call down and wait for 30+ minutes to have maintenance come and twist a few knobs on the interior mechanics to make the air cold. This seems like a problem that could be proactively prevented if housekeeping simply verified that the air was blowing cold when they cleaned the room and then proactively notified maintenance to fix it prior to a guest checking in. This process would greatly improve the customer experience.
May 16, 2013