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Age Requirement Policy

Guests must be 21 years or older with a valid government-issued ID to check-in. Guests checking into the hotel must have a valid credit card at check-in time.

Rated 3.6 out of 5 by 487 reviewers.
Rated 4 out of 5 by Front staff awesome! Judy was exceptional at the front desk. She was extremely welcoming, helpful, and delightful. I'd come back just because of her! Thanks Judy! May 28, 2013
Rated 5 out of 5 by Comfortable, welcoming environment Rooms very comfortable, quiet. All staff were very helpful and attentive. April 29, 2014
Rated 5 out of 5 by Great Status Recognition Even as a Gold I had several suite upgrades here even with multiple rooms booked. Always friendly staff. Great redemption value for points. October 26, 2011
Rated 5 out of 5 by Great centrally located hotel This is a great hotel It's central location let's you walk to many fine restaurants downtown. Convenient shuttle from the airport and back. April 12, 2013
Rated 3 out of 5 by Value of facility not on par with pricing of facility! We loved the comfort of the King size bed. Slept well on it. However On check in day we had to have the bedding changed due to gray lint in the bedding. Also we made known that the bed SKIRT was dirty and should be changed even though we were not going to come into direct contact with that particular part of the bed. NEVER was during the length of our stay. During that first contact with the front desk we also asked that the TV pedestal and cabinet be dusted and or cleaned from the accumulated muck. It wasn't done. Drain in tub was partially plugged with hair or something so we stood in dirty water while showering. Safety latch on door was stuck in the open position so it did not work. Maybe it was unnecessary to have, but why even have it if it didn't work. On day two of our stay, we got a slip under the door that housekeeping had come and we had out our privacy sign. No one checked back on the room even though we left right away so they could do the room and the housekeeping cart was in the hall just one door away.!@#$##@! We did not put our the GREEN door hanger, yet our bedding was not changed for three straight days. We could tell because my wife's pillow case had been accidentally dusted with makeup and that never went away for the duration of our stay. On the next to last day of our stay, the extent of making up the bed was to pull the bedspread up over the sheets without even straightening them up. In addition, no coffee was left in the room, only cups. No shampoo, conditioner etc was left either. Also, room was not vacuumed that day. On day three we ran out of Kleenex - they were never replaced. We used the Q-tips and Cotton balls on day 1. They were never replaced. If that is you was of doing business leave a card saying it is a one time complimentary packet or something. Don't just leave Guests handing and wondering what to expect, and then be disappointed. N/A on any of the below recommendations, Sorry July 14, 2014
Rated 4 out of 5 by Short stay, nice staff Gym temperature needs to be adjustable, too hot. Hotel Starbucks closes too early, 5pm. April 19, 2014
Rated 4 out of 5 by excellent club level lounge Probably one of the best club lounges I have ever been in. Great selection of food/drinks, nice space, and excellent staff in the lounge. August 8, 2013
Rated 1 out of 5 by Poor hospitality My main issue with this hotel is with regards to the hotel staff. For example, the restaurant was supposed to open at 6:30 AM. I arrived at 6:30 and the restaurant was not open. I watched the staff walk in and out of the kitchen for 15 minutes. No one greeted me or came up to me to say that the restaurant would be opening soon. I went to the front desk and he indicated that the restaurant should be open but did not know why it wasn’t. I then went back to the restaurant and went up to a staff member who was walking out of the kitchen and she informed me that it would be another 15 minutes. Normally this would not be an issue but I was participating in a marathon that day. There were SEVERAL of us relying on this restaurant and they let us down. I am from out of town and was not familiar with the area and had to quickly make alternative plans. This is just one of several negative experiences I had with this hotel. I will not be staying at this hotel in the future and will be informing the race director of my experience (this hotel was recommended by the Monumental Marathon). I hope that the race director does not work with this hotel in the future. November 6, 2012
Rated 5 out of 5 by Great location It was a nice hotel with very comfortable beds, in a great location. The front desk staff was very helpful. March 24, 2014
Rated 5 out of 5 by This hotel has a great staff I was there for a meeting,,the rooms are very nice,, the hotel it self is a little dated, but overall is an excellent place to stay ! November 1, 2013
Rated 5 out of 5 by Awesome Great experience all around!! The front desk is the best I have seen in a long time!! My room was spotless. Needs renovated though! August 29, 2013
Rated 5 out of 5 by Staff & Management The management and staff of this hotel was superior to most hotels. Matt (manager) was the best. March 31, 2014
Rated 2 out of 5 by Very mixed results 1. Staff Great 2. Facility and rooms old and worn 3. Rooms not clean 4. Restaurant needs improvement 5. Wireless very weak signal February 18, 2013
Rated 5 out of 5 by this stay was not a good one I have been staying here for over 8 years for work and this was the first time I was not please with the ceanliness of my room. November 20, 2013
Rated 3 out of 5 by Location, Location, Location Located one block north of the city central monument, this Sheraton offers excellent access to everything downtown has to offer. May 21, 2013
Rated 5 out of 5 by Simply Perfect The hotel room was spotless and up to date. I could not ask for anything more from a hotel. Staff was very kind and courteous. January 15, 2013
Rated 5 out of 5 by coffee I can't handle Starbucks coffee, so thanks for the coffee in the lobby. No room problems at all - very satisfactory stay September 30, 2013
Rated 5 out of 5 by AALJ There for a convention and found it to be a wonderful venue. Excellent service and most helpful staff. I hope to return. April 1, 2013
Rated 5 out of 5 by Great Stay Room was great. It was snowing and I could sit and watch the snow. And work on some reports for work. And on my laptop. April 2, 2013
Rated 5 out of 5 by Very accomodating I was here for a conference and the meeting rooms and guest rooms were comfortable and well appointed. Wonderful staff. June 7, 2013
Rated 5 out of 5 by Very happy We recently stayed at ths hotel. Room very clean. Staff very pleasant. Food wonderful. We highly recommend this hotel. February 14, 2013
Rated 5 out of 5 by Can't wait to come back! Great view of Monument Circle, comfortable bed, Starbucks coffee, and pleasant staff. Perfect location. Easy-to-park. July 31, 2013
Rated 5 out of 5 by Hotel has great features The staff was very helpful and kind. The room was very clean and comfortable. I would recommend this hotel to anyone. September 24, 2012
Rated 5 out of 5 by Excellent The staff was exceptionally friendly and helpful. The room was clean and pleasant. An overall wonderful experience. December 24, 2012
Rated 4 out of 5 by Great Location and friendly Staff My room size was great! lots of space. The new fitness center was clean and had had efficient amount of equipment. February 25, 2013
Rated 5 out of 5 by Great Time We had a wedding in your hotel and not only was the reception area beautiful the rooms were great and comfortable. January 3, 2013
Rated 2 out of 5 by Don't visit this hotel on a weekend Don't expect to get any sleep if you visit on a weekend. The parties run wild without much control by the hotel. August 26, 2013
Rated 4 out of 5 by Indy Wedding Over all was good. Rooms were nice however are REALLY ready for remodel and fix up. The HVAC system was average. May 20, 2013
Rated 4 out of 5 by Location Hotel is in an excellent location in downtown Indianapolis and in easy walking distance of all city attractions. June 9, 2013
Rated 1 out of 5 by This hotel needs updating desperately The water was cold for my showers The room temperature was uncomfortable. The staff said they would get me a fan February 9, 2013
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