Rated 4 out of 5 by AndyK1064 Poor billing experience
I was billed for an extra night which was incorrect and forced me to make several phone calls.
December 6, 2013
Rated 2 out of 5 by Tim2926 Don't stay during the holidays
Clearly, the time to stay at this property is not during the holidays season. Upon our arrival, we were told that we didn't have access to the king room we had reserved because of maintenance on all the king rooms. The hotel staff made up for this by providing complimentary breakfast for each morning of our stay. When we called the property for advice on floral arrangements we had to make during our stay, we were told the hotel did not staff a concierge the week we were staying because of low occupancy. In addition, the social hour that was heavily promoted in all of the marketing materials -- and influenced our decision to stay at this property -- didn't happen once during the entire week. While it's understandable that the property would modify services due to low occupancy rates, there is no reason why we can't be informed of these changes before our arrival. Had we known, we could have anticipated these disappointments and planned accordingly, or changed properties.
December 4, 2013
Rated 1 out of 5 by HI28 Poor Services
Visited your hotel few months ago, I sent a package to the hotel that costs more than my staying and you lost the package!
I called the business center 3 times, they said that they will call me back, but I never got any comments.
With that service I will recommend for everybody to stay away.
December 1, 2013
Rated 3 out of 5 by OldGrouch Blah
Staff missing, big empty building
December 1, 2013
Rated 3 out of 5 by Bill01 Room 2201 did not meet SPG standards
My wife and I were upgraded to this room for being SPG Gold members. It was not what we have been accustomed to in Starwood hotels. The room looked to have been remodeled from two smaller rooms with an extremely small bathroom in the middle between a "living room" and bedroom. I have had larger bathrooms on a cruise ship. The sink was directly in front of the toilet so that you could not stand in front of it. The faucet was loose and wobbled. Very low warer pressure in the shower as well. There were two or three wet spots on the carpet from some unknown leaks. Unfortunately we were unpacked before we realized the room's oddities and we were there for just one night so we stayed put but I had never experienced such an oddball guest room especially for an "upgrade"
Hotel staff was great with a big "Thank you" to Adam who I believe was the valet captain. He saved us from being stranded by directing a cab our way and haviing them pick us up.
Hotel lobby and restaurants looked brand new and quite impressive. The guest room we were assigned to was not however.
November 25, 2013
Rated 1 out of 5 by Gregoire Hotel needs improvement
The hotel staff was unprofessional and the room quality was poor.
November 25, 2013
Rated 2 out of 5 by 1BadExperience Disappointed
Even having long standing reservation number does not guarantee that you will get a room at this hotel.
Upon my arrival to the hotel at 11:00 pm Mountain, 1:00 AM East (my time), I was informed by the front desk clerk that there were no more rooms, that the hotel was sold out but that they could put me at another Sheraton only 20 minutes away for the night, but never told me that those 20 minutes translated into over one hour during rush hour, which made me miss an appointment even though I left the hotel one hour before my meeting thinking that that was more than plenty time.
Seemed like this problem not only affected me but also many other travelers who had reservation at this place for that night, because we all ended up at the same distant hotel.
So I asked the desk clerk for his manager, and he told me that he was the manager, requested to speak with his manager, I was told he was not in, but that he would get in touch with me in the morning, I'm still waiting for that call. Next morning I missed my meeting and had to complain again to get a room so I could do some work and freshen up.
The day of my departure, 5:00 AM, I got no answer from Valet Parking extension thus I requested from Guest Services to please have my car fetched from the parking garage and gave my ticket number to the operator who would passed it to Valet. Did this with plenty time in advance so I could go a pick up other coworkers at their hotels to commute to the Airport.
After checking out I walked to the front of the hotel to find out that nobody had told the one and only Valet attendant to do that, so I had to wait for him to get the car.
In the future I will never stay at this hotel again, nor will I recommend anybody to stay at that place. I' sorry to say that this is the worst hotel I ever stayed, but of course you cannot judge Starwood's quality because of just one bad hotel in its chain. Hope they improve their guest services.
November 24, 2013
Rated 2 out of 5 by ONKY This is the worst Sheraton I have ever stayed.
The hotel is not good. During my stay, my room is not cleaned in a day and not completely cleaned on a few days.
Also, I stayed for conference, and the conference provide free WiFi-access, however, when I checked-in the hotel, the staff didn't say the free WiFi and I asked for the other staff on next day, the staff provided me the WiFi free access code.
November 22, 2013
Rated 3 out of 5 by auriemf Average hotel, some false information
I was there for a conference the second week of November. I choose this hotel because, even if it was more expensive than others in the neighborhood, it offers a heated swimming pool and a complementary wifi, at least in the hall. Well, the pool was cold and closed (no cleaning, no cushion on the deckchair, ecc...) and the wifi works properly only very close to the access point: many people packed in few square meters to have a good signal! The other thing was ok: room (unfortunately the second floor has a wall in front on the windows, not a great view!), staff (very nice and helpful).
November 22, 2013
Rated 1 out of 5 by Trigg Very Unhappy
We had a reservation for over a month and when we arrived we found out they wanted to send us to another motel because they had let someone else have our room. We were traveling with another couple and attending a football game at night close to this motel and that's why we wanted to stay here. The other motel was at least 20 minutes away and we didn't want to have to worry about driving after the game and we wanted to spend some time downtown.
November 21, 2013
Rated 2 out of 5 by JBontheroad Poorly managed
Upon arrival at 8:30pm, our rooms were not ready and the hotel was turning guests away. After waiting almost 2 hours, the room was finally ready and turned out to be what can only be described as a converted maids closet right in the elevator lobby. The trashcan still had a dirty q-tip in it and the hot water took no less than 10 minutes to finally get warmed up. The next day the front desk said they would move me to another room while I was in a meeting and would call when this was done. The call never came so I called to follow up and found they at least did move me. The new room was adequate except the tv needed a repair and there was a disposable razor cap from a previous guest in the shower.
This was not the level of service I expect in a Starwood property.
November 21, 2013
Rated 2 out of 5 by Wayne2020 Worst doorman
Worst front doorman EVER. Rude and unhelpful.
November 19, 2013
Rated 4 out of 5 by Greg17S Great Hotel...but could of had better room service
Great hotel with the proximity to everything we were looking for and restaurants nearby. Only issue was getting sheets changed after a couple of days ...and after asking 4 times did it actually happen.
Proximity to events and what we were looking was excellent though!
November 19, 2013
Rated 3 out of 5 by GusGus Hotel needs maintenance
The A/C could not cool the room to 68 F even though it was 45 F outside, even after engineering "fixed" the problem.
Bathroom door would jam shut and is a struggle to open.
Bathtub faucet handle was detached.
November 19, 2013
Rated 1 out of 5 by JSmith2013 Great Location
Great location of Hotel, however the service and the lack of maintenance is less to be desired.
November 19, 2013
Rated 3 out of 5 by Travellergz Unwelcoming Hotel Staff
The hotel staff (woman at front desk) very unfriendly and abrupt. I came back to my hotel room in the EVENING to find that housekeeping has not cleaned the room. When I phoned the front desk to have it done, the woman stated someone would get to it soon. An hour and a half later I phoned and asked what had happened. The same woman angrily stated that the maids were very busy and someone would get to it. As a platinum member, I asked for a late checkout at 1:30pm, even though I am allowed up to a 4pm checkout. The same woman at the front desk rudely said that I could not do it. I explained that I was a platinum member to which she reluctantly replied, "Well, alright. What time!?" The Sheraton Lounge breakfast was the very basic of continental; not very appealing especially when other Sheraton lounges are exceedingly better in food and service. Will think twice about staying here again while Denver.
November 18, 2013
Rated 5 out of 5 by hg2013 The staff is very helpful
The service of this hotel is great. In particular, I would like to thank Natalie for help.
November 17, 2013
Rated 4 out of 5 by Joetravel Club Floor
Overall, i would highly rate this hotel based on location, staff helpfulness, and features. The club floor, however, could use some help. The club breakfast left much to be desired. Few selections, several mornings there was only melon for fruit and no yogurt. Bran muffins were great, but only available one day. Bagels were like hock pucks. Finally, the espresso machine was out of service forcing one to go to the lobby for a morning espresso or capucino. Come on guys, i paid for a reasonable continental breakfast!
November 14, 2013
Rated 3 out of 5 by Bill2007 Missing Shower Curtain and Non-Working AC
Poor housekeeping and maintenance. When I did get to my room tried to cool the room down, but the AC would would not cool the room all night, which made for a very uncomfortable night.
Then when you think things cannot get any worse, got ready to take a shower and the shower curtain was MIA (missing in action). Took a shower any way allowing water to exit shower onto floor. POOR POOR housekeeping and maintenance!!!!!!
November 13, 2013
Rated 4 out of 5 by Explorer712 Nice location,Friendly staff and clean
The only major problem was the restaurant pricing. The prices were very high such that we did not buy a single meal during our 3 days at the hotel. The 16 st mall restaurants had better value.
Unfortunately the parking "card reader" system did not work.
November 12, 2013
Rated 2 out of 5 by mdsw convenient but that's all
This hotel hosts an event for us every year and is very convenient to stay in. Their challenge is they never quite get it right.
* no baggage assistance at valet
* no mini bar in the suite
* only one robe in the suite
* had to request champagne glasses 2x
* one roll of toilet paper in the suite
* only one mirror in the entire suite with a power outlet
With a little extra effort, it would be great!
November 11, 2013
Rated 3 out of 5 by UnexpectedRm726 Denver Downtown RM 726
Overall, rm 726 was as to be expected. Clean and well presented, at first. Settling into the 'space', issues arose... The sliding mirror closet doors were off their 'tracks', the ceiling overhead light was missing the 'trim piece' with raw plaster showing, the a/c would not 'really' heat and house keeping kept knocking on the door to clean, even though the 'sign was up' and the Front Desk was aware of a 8 p.m. 'Check-Out'. On another note, the Bath was clean, towels were 'Fresh' and the Bed comfortable. As for the Lobby - the Leather 'Rockers' are worn and coming apart - not what one expects at a Sheraton Property.
November 10, 2013
Rated 1 out of 5 by BigC2269 Worst Experience
I arrived late and did not get the room I booked. I accepted the room (the manager offered my free breakfast - which was good). I went to my room and the internet was not working. I called and told a different manager. I did not get a call back when it was fixed so I use my cell phone as a hotspot.
I left my room the next morning at 9:00AM and returned at 4:00PM to find my room had not be cleaned. I work till 5:00 in the dirty room before the cleaners showed up.
November 9, 2013
Rated 5 out of 5 by smileykaw wonderful location & ammenities
The hotel is one of the BEST in the US for Sheraton Hotels.
Try it, I am sure you will enjoy EVERYTHING the hotel has to offer :)
November 8, 2013
Rated 4 out of 5 by UnhappynDenver UnhappynDenver
Enjoyed my stay until I received the folio after leaving. Charged $4 for a bottle of water which when I inquired about the charge, was told that it was a "tagged item" meaning that they could charge me for it. Great green policies to help save the environment and help Sheraton with cost - which I took the time to do - just to get charged $4 for a bottle of water! Seriously?
November 5, 2013
Rated 3 out of 5 by mtntrash Hotel has a great location
I have stayed at this hotel before and have enjoyed each stay. That being said, I'm really looking forward to the rooms being updated. Our most recent stay was not up to par with what I've come to expect from the SPG brand. The first room we were assigned had an ac/heat unit was extremely loud. We asked for another room immediately. The second room was much better...until we saw the bathroom. The tub was stained, mildew around the tile and the caulking was pulling away from the corner. Hallways were showing signs of wear; the carpets are a bit stained and the walls and doors could use some lovin'. Seems as if the property needs a bit of a face lift. On the plus-side, the staff was really good about moving us to another room and the weekend was not a bust after all. As much as I like staying at this property, I will probably wait until I hear they have done some work before trying it again.
November 5, 2013
Rated 3 out of 5 by Justintotennis Room Unsatisfactory
At first glance, the hotel was great. I was there for a conference and everything went smooth. But then I got up to my room. I was able to turn the TV on, but not able to turn it off and I couldn't even find where to pull the plug until the next morning. So I had to sleep with the TV on all night. Also, the bathroom door doesn't shut properly, and there's a big cracked spot in the ceiling above the shower. It was room 734 in the Towers building.
November 4, 2013
Rated 5 out of 5 by Vargacz Excellent Service
I stayed for 2 nights 11-1-2013 checked in late night. Rachel at the Front desk checked me in she was great very friendly and welcoming. She also gave me a great summary of the hotel amenities and services available.
Ed at the breakfast place 1550 was great as well, told us if we don’t find something we like in the buffet ask him and he will ask the chef to do it.
Michael at the front desk recommended us to take a trip to nearby city called Golden , which was great . we hiked and the area was just perfect. Also dined on the way back to the hotel. Excellent recommendation.
Only thing I would say it didn’t work for me is the bedding. It was very soft a lots of layers and small white feather s were flying around. Whenever I laid on the bed the white feather pieces where all over in my hair. And don’t even think about laying on the bed with a black shirt, it’s a NO NO.
Otherwise great hotel excellent staff
November 4, 2013
Rated 2 out of 5 by Tom1013 Poor Wifi Smell of deodorizer
Poor and intermittent wifi connection sacrificed my important business. The room smelled deodorizer which made me nauseous. Shower and sink hot water was brown during my stay. The bed is very comfortable and clean.
November 1, 2013
Rated 3 out of 5 by dpete26 Location is Great
Located on the end of the famous 16th Street Mall, with shops, restaurants and free bus service. Lively bars are at the other end, but still within walking of the hotel. Pool is heated, but no hot tub/Jacuzzi. Hotel rooms are typical sized, but small bathrooms-only one person at a time. Hotel is a hub for conference activity and always busy. Rooms and hallways are in need of a refresh; décor is fine, however, getting very worn in many areas (e.g. large wallpaper panel hanging in my hallway). Splurge for Club level (if not with a conference) free in-room Wi-Fi and a higher floor in their tower.
October 31, 2013