Rooms & Rates

  • For stays longer than 90 days, please call 866-539-3446.
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1 Room 1 Rooms , 1 Adult 1 Adults , 1 Child 0 Children
Rated 3.4 out of 5 by 1320 reviewers.
Rated 5 out of 5 by This Hotel Exceeded My Expectations I was very impressed with my spacious room and view. I appreciated having Starbucks coffee supplied with the coffee maker for my morning coffee. The A/C really worked, whereas in many hotels, it doesn't really cool very well. Room service was superb and the food was great. In fact, all of the staff was courteous, friendly, and very helpful. I would highly recommend the Sheraton Hotel on Olive St. in Dallas, TX to anyone who is looking to stay in a high quality hotel. Thank you for a great experience. Dr. Cynthia Barnes March 15, 2014
Rated 5 out of 5 by Excersise room Work out room had all the necessary equipment for a quality and complete workout. All equipment was in great shape. March 15, 2014
Rated 5 out of 5 by Good business hotel I was there for a conference and it was well-managed. March 14, 2014
Rated 2 out of 5 by Not so good Small room in south tower, no hot water for shower in the morning March 11, 2014
Rated 1 out of 5 by just horrible Without a doubt the worst SPG property I've stayed at. They put SPG Plat in a room next to the elevator, I didnt sleep all night. No one answered the phone, literally no one. Didnt tell me where club lounge was, and, on checkout, not one person asked how my stay was. Honestly the worst treatment I've received as a Plat. I cannot say worse things. March 10, 2014
Rated 1 out of 5 by HORRIBLE! A few issues -- one was the room itself. The bathtub is pushed up against the counter so there was no way to fully pull shower curtain and the tub was so narrow that the liner just attached itself to my body - -DISGUSTING! Next, the light to the bathroom was by the door -- seriously??? When I checked in, there was a semi-full diet coke bottle and empty cracker wrapper on the desk and the bathroom trash had not been emptied. Lastly, there was one washcloth in the room when I checked in and while towels were provided the next day, no washcloths were provided. Overall, not a good visit and I would NOT recommend this hotel based on poor housekeeping expectations and physical space of the room - made no sense. March 10, 2014
Rated 1 out of 5 by Not Recommended This is a nice building with a good downtown location. The issues have to do with the house keeping, service, and cleanliness. There were a number of missing items in my room when I checked in (i.e. coffee, ice bag, laundry bag). It made me wonder where else they cut corners (cleaning, sheets, etc). Additionally, there where items left in the hallway for over a day. Lastly, I had an issue with my internet. I had paid for it each day. My access was not working the second morning. I called the service center and the woman I spoke with was very rude. She said I hadn't paid any of the days. I explained I had paid each day and had been using the internet the day before. She was very defensive and said I hadn't paid and wasn't being charged. Sure enough, I get home and have changes from each day on my card. I called them and after over 30 minutes I finally was able to receive my receipt for the days that the internet worked. March 10, 2014
Rated 3 out of 5 by Housekeeping not up to par There were four people staying in our room all women, 2 Moms and 2 teenagers, its not hard to figure that out when cleaning a room, we never had 4 towels the whole time we were there and it took an hour get more unless we could flag down a cleaning person. Everyday we had to request towels. These are the basics. Also bed linens were not the cleanest either. March 8, 2014
Rated 2 out of 5 by Hotel lacking The hotel food was average at best and not readily available. The housekeeping needs to be greatly improved. March 6, 2014
Rated 3 out of 5 by Cleanliness was an issue My room had clearly not been cleaned well by the peanuts on the floor, sticky residue on the night stand, and the pepper packet in the shower. March 6, 2014
Rated 3 out of 5 by Sheraton on Olive Dallas Great hotel, very nice rooms. Service during dinner, not so great. Waited 30 minutes for our waiter to come to our table. We got up and got our own water. Once food was delivered, didnt see the waiter for quite while. never came back to see if we needed anything. Dinner took over two and half hours. So glad we were not in a hurry. March 5, 2014
Rated 2 out of 5 by Not Happy We checked in on Friday 2/28/14 for 3 nights. The hotel was booked to capacity so I understand completely that it was delayed elevators and staff service. We stayed in the North tower an executive suite on the 17th floor. One of the 2 elevators was not working for almost an entire day, it literally took 25 minutes to take an elevator down. The concierge floor that I was told I could purchase upon arrival for morning breakfast, was not available for us. Contrary to an email I received before I arrived. Peets coffee shop ran out of breakfast foods. On Saturday 3/1/14 our room was not cleaned or given fresh towels, we were just forgotten! No one answered the phone any of the 5 times I called. The most upsetting thing was that I asked for a location of a bakery to purchase cupcakes for my daughters 15th birthday (3/1). The person I spoke to at the check in counter asked me how to spell my daughters name and said she would have something "special" sent to the room for her birthday. She called the room to verify something was coming up.... my daughter found out... nothing ever came. For the next 2 days my daughter looked each time we entered the room. I understand your staff is busy, but it really upset me to see the disappointment in my daughters eyes. It was just wrong. I am very displeased with your hotel and staff :( husband is a frequent traveler with work... this will effect his travel plans with Sheraton. March 5, 2014
Rated 4 out of 5 by This hotel has good and bad. This hotel was pretty. Parking was expensive but adequate. Room service took twice as long as quoted and my room was not cleaned 2/4 days I stayed. When requesting more towels we were met with met with attitude and towel arrival did not reach us for over an hour. March 5, 2014
Rated 2 out of 5 by The hotel facilities put your staff at a great disadvantage The staff was very courteous as they overcame the hotels facility limitations. Unfortunately, the facility limitations are massive. My shower didn't drain, there was no coffee machine in my room, the plywood bedframe broke and my bed crashed to the floor. During the flooding I had to leave the conference I was attending to assess if my room was wet, fortunately it was not but the hallway 15 ft from my room had water pouring in from the ceiling. Many other conference attendees stated they had similar issues with shower and/or sink drainage while others said they were routinely left without towels. Your people were helpful, but I feel for them having to work in this environment - fix the facilities. March 5, 2014
Rated 4 out of 5 by A couple of things Overall the stay was met with very friendly staff and comfort. Our room was not made up on Monday for some reason unknown to us. The hotel may not have any control over the shuttle to the airport but the driver was slow and demanded cash instead of using a credit card. March 5, 2014
Rated 1 out of 5 by Did not have a good experience I made a reserveation for a "club level" assuming the club room would be close to the room. I was placed in a Junior Suite in another tower that was at the other end of the hotel. That being said, the premium paid for the club level was not worth it the inconvience. Also, room did not come with sleeper sofa bedding and they were eventually delivered as told there were no pillows left. Really? No pillows. March 4, 2014
Rated 3 out of 5 by Needs more staff I stayed at this location last year for the same event and it was great. This year there was not enough to staff to take of your needs. The room that I was very small and not what I requested. Being an SPG member meant nothing and it took several calls/requests to get an answer to my concerns. March 4, 2014
Rated 4 out of 5 by nice very nice, usual downtown location. March 3, 2014
Rated 2 out of 5 by Hotel service is horrible Where do I begin with all the headaches I went through. I will list out: -- no water my first night -- heat wouldn't stop blowing out. Called engineer to fix and it worked for awhile. -- toilet paper bracket came off wall -- no Kleenex. Called and even went down to front desk. Said someone will bring up but never did. -- terrible room service March 2, 2014
Rated 2 out of 5 by Flood I stayed in a room that had a flood my second night. The hotel was nice to provide me dry cleaning for the clothing that was affected. My shoes were aired out but are not in the same condition as prior. A pair of pajamas was somehow lost and I have yet to hear back from the front desk. They were sent to the laundry and never returned. Although they were quick to try and relocate my room, it was not the most comfortable visit. February 28, 2014
Rated 3 out of 5 by fire alarm Fire alarm went off in hotel room at 10:45pm and stayed on for about 2 hours. There was no fire however there was a water main break. No evacuation necessary so not sure why alarm couldn't have gone off sooner. On top of that no water all night long and toilet wouldn't flush til morning. Not good. February 28, 2014
Rated 2 out of 5 by Room needs improvements 1- there was a leak in the bathroom under the sink 2- the bathroom sink cold water did not work 3- there is no fan in the bathroom...musty 4- room service took over an hour to deliver a bottle of wine. they delivered the wrong wine which was $30 more than the one we ordered. they informed us that the menu in our room was out of date. 5- there was tobacco spit in the elevator February 27, 2014
Rated 4 out of 5 by Fire alarm fiasco The fire alarm started going off after I checked in at 9:30pm . I called the front desk to determine if it was a true emergency. They confirmed it was due to a hot water heater therefore we did not need to leave the room. Although the room was comfortable and clean, I needed to get some sleep and the alarm was not helping. February 27, 2014
Rated 4 out of 5 by Trip to Dallas Very nice and very convenient hotel. For business travel, I would recommend it. February 26, 2014
Rated 3 out of 5 by Adequate Hotel in Downtown Dallas Our experience at this hotel was more less what I would expect from a Sheraton. The staff was friendly. The valet service was attentive. The bell hop staff was nice but I had to walk down to the lobby twice to first get our bags, then to get help out. We had to call on two separate occasions to get all of our towels and washcloths that the maid forgot to leave. The beds were comfortable and the room was overall clean. February 26, 2014
Rated 3 out of 5 by Not impressed by this hotel My wife and I came to Dallas for a friend of ours wedding. We were fortunate to get a discounted rate on our room because it was part of a block of rooms for the wedding. However, if we had paid regular price for this hotel we would have been extremely upset with what we paid for. The room was super tiny. The bed was not comfortable at all. Whenever we took a shower, the tub failed to drain fast enough and had water up to my shins by the time I was done. I just guess we expected more from. February 24, 2014
Rated 2 out of 5 by Disappointing conference Upon arrival we were most impressed by the facilities. Unfortunately everything went downhill from there. Not all of our rooms were ready on time (we had a total of 8 rooms 26 guests) and we had to wait 4 additional hours to receive our last rooms. (arrive at 12:30 final room check in at 5:45) Rooms were adequate had some temperature issues that had to be fixed to make the room habitable. The Elevators were unacceptable with 3000+ people in attendance for the conference, we had to wait upwards of 10 mins for elevators at the best times and 30 during peak time. Stores and restaurants were closed at odd hours after we were told they would stay open later for our attendees. On the last day as the 26 people in my party were trying to pack up and prepare for our 4 pm departure, we were told by the morning manager that the hotel would NOT and CANNOT either allow us to hold one room for an extended time for luggage or provide a room for storage. It is my hope that our organization will break any contract we have with the Sheraton for future conventions and find a location more willing to work with its paying customers February 24, 2014
Rated 4 out of 5 by Nice hote and facilities Overall had a great experience.Nice rooms and facilities but the menu options at the restaurant are very limited and need more variety. February 21, 2014
Rated 1 out of 5 by Constructive Criticism I needed to make reservations for four people to stay at the hotel. I would not be traveling with them and therefore my credit card would not be able to be shown upon arrival. Your online reservations did not work for me. I spent two hours for two days each working with your phone reservation center. While they were most helpful, the information did not get transferred to the front desk of the hotel in sufficient time (booked on Friday guests arrived Monday afternoon). The four guests were told the credit card had to be present. On a holiday I had to leave a family lunch and drive one hour to my office to sort out the situation. The guest were then informed that a roll away bed was not allowed in the room – when I had been assured over the phone on Friday that three of the guests could share a room & a third bed would be provided. Again, your phone reservations center were polite, as helpful as possible, if somewhat misinformed as to what would be actually possible AND the information was not delivered to the front desk. February 20, 2014
Rated 5 out of 5 by This hotel was excellent This hotel was excellent. We were treated with great customer service and respect.. The beds were very nice. We would certainly come back if we are in the Dallas area. February 18, 2014
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