Rated 2 out of 5 by rk48 DECEIVING
Room service was very poor, we had only big towels for the stay except the first day. we had only 2 small soaps for 5 days for 2 persons.
the shuttle was supposed to be there at 5:10; we were told that he was late, then that he will not come. the Hotel replaced the shuttle with a taxi at 5:50. the Taxi forgot the camera bag in his car but he returned it back at the airport 15 minutes later.
the concierge information was very poor, except one who really helped us.
Internet connection was really good.
November 1, 2013
Rated 5 out of 5 by Egarcia Great Hotel
This place has really nice comfortable rooms.
March 30, 2014
Rated 5 out of 5 by JoJo13 Awesome room!
Wow! I stayed in the center tower and what a great room with a terrific view!
March 29, 2014
Rated 4 out of 5 by razn4kidz The lounge is a really nice feature
I would give this hotel an excellent review except for the fact that after asking several times to have the cable tv looked at so that I could watch something other than TNT for 3 days it never happened. I was there so my teenagers could attend the Anime Fest. My plan had been to relax and watch TV and just stay out of the way of all the convention goers. After watching the same two movies twice I was going crazy. I was able to use the wifi in the lounge and entertain myself for many hours though.
September 2, 2013
Rated 3 out of 5 by Deeker This hotel is modern but needs improvements
Modern, bit needs improvements.
Very large at 1800 rooms, yet somewhat personal attention.
-Worst is the elevator noise in the North Tower. Very loud whining all night and sharp thump when motor stops. We had to change floors the second night.
- Wireless at $15/night for rooms is crazy - no one charges for wireless. Business centre PCs were slow, wireless flaky.
- Large party conventions in restaurant meant too noisy to use business centre.
- Huge smoker gatherings at main entrance - wall of smoke.
October 15, 2012
Rated 4 out of 5 by Weekend Great hotel just stay in north tower
The staff was awesome very friendly very accommodating! Was just disappointed in the room, I've stayed at this Sheraton several times before but always been put in a room in the north tower.... Nice spacious rooms large bathrooms. Well this stay we were in the south tower... 1st what a crappy bathroom! Tiny! Old small bathtubs... The tv was on a shelf with the cords just hanging all down the wall. So I would definitely recommend this hotel but just make sure u request to stay in the north tower!!
May 28, 2013
Rated 4 out of 5 by KK2SAC A comfortable place to crash
My trip was for business and my schedule was so packed I didn't actually spend much time in the hotel. The bed was comfortable, however the pillows were all very soft so I had to use all four to get enough support.
The staff was exceptionally helpful. The pool area outside the gym is very pretty - it was a nice place to cool down and stretch after my workout.
CONS: Food and beverages were easily available but VERY expensive. I saw something in the room about if you canceled the USA Today delivery, a credit would be issued to your account. When I checked out, the credit was not there. Turns out this isn't something they do anymore. It's a very minor complaint but with so many other competitors in the area.... the details matter!
All in all though, I would recommend tthis hotel to others.
November 1, 2013
Rated 1 out of 5 by strawberry69 My Experience
I was attending an event held at this hotel. I stayed in the South Tower and it was awful. The bathroom in my room was dirty when I arrived. The elevators in the South Tower three out of the four were not working and it took at least 30 to 40 minutes to go up to my room and back down again the same amount of time. The door to my room was not working properly and I complained to the desk staff more than three times and just got hateful rude service and the problem was never fixed or adressed. I was not informed that parking was an extra fee and the quote from my online reservation was wrong and had to pay even more extra the just the parking. If there is actually free Wifi I still have yet to find it. Will never stay at this hotel again. Rude unfriendly desk clerks and employees as a whole.
April 12, 2013
Rated 2 out of 5 by Jen505 Room needs improvements
1- there was a leak in the bathroom under the sink
2- the bathroom sink cold water did not work
3- there is no fan in the bathroom...musty
4- room service took over an hour to deliver a bottle of wine. they delivered the wrong wine which was $30 more than the one we ordered. they informed us that the menu in our room was out of date.
5- there was tobacco spit in the elevator
February 27, 2014
Rated 2 out of 5 by Manny25 Problems accommodating large conferences??
It didn't seem like the hotel was able to accommodate 2 large conferences effectively. I checked in on Wed night and my room wasn't cleaned for the first time until Fri afternoon. Whoever planned for all of the state receptions to be on 37th and 38th floors didn't consider only 2 elevators were working and it took 20 minutes to get on elevator (everyone was trying to get on these 2 center tower elevators from lobby and 2nd floor). It would have been better to spread it out, but again these are probably the only facilities you have for such events. As a result, could not stay very long and had to wait 15 min to get elevator down (late for dinner reservation). Similar problems with concierge when it took 45 minutes to get luggage cart after requesting it (caused me to be late for appt). I wouldn't expect this level of service for the price paid for room/hotel.
February 9, 2014
Rated 2 out of 5 by DisappointedGuest Seriously!....Stay elsewhere
I attended the annual DMS Ball, and I must say that I was disappointed again with this facility. The rooms are SERIOUSLY outdated. The sink did not drain. I was locked out of my room twice and had to wait quite a whie for assistance! The staff however does a great job handling the onslaught of guests for this yearly event but I'm not sure if the convenience to the ball is worth all the inconveniences for the price I paid for the room + 20 dollar burger + 30 dollar nightly valet. Look elsewhere!
November 14, 2012
Rated 4 out of 5 by highly Mrs.
The hotel was very good for the conference.
Food was very good. Wait staff great! Front desk good.
However, Day 2 -not towels were placed in my room. I called but none were delivered that night nor that morning. When the room was cleaned day 3 bath towels and hand towels were placed in my room, still NO wash cloths. I had to use make up tissue to wash my face with.
Day 1 (2 washcloths)
Days 2-4 (NO WASHCLOTHS)
That has never happened to me in any hotel. I will bring my own when I come again.
February 3, 2013
Rated 2 out of 5 by Twill63 Live and Learn
We arrived at the hotel late at night. On the wall it said the heater was "green" and worked by movement. We slept in sweatshirts that night. The shower was cold. Come to find out from the maintance man the water heater was unplugged. The bed skirt in the room must of had many stories to tell. The mirror on the closet door was very dirty. . Now I have a charge on my credit card that I have not been able to get an answer for.. For the price I paid per night for this room I expected much better.
January 7, 2013
Rated 3 out of 5 by Traveler20121110 Nice but . ..
I am sure we all have a nice, but. . . story. The Front Desk was GREAT GREAT GREAT! The people walking around going other things stopped and gave 1st Class service when needed. The only failing area was the Draft Picks Bar. I wish I had not gone there the moment I sat down. However, I did. The service was poor and the staff acted as if they wish people were not there. The Seasonal Beer was out and no substitute offered. The burger was WELL WELL WELL done and not very tasty. Chips were okay, .
November 14, 2012
Rated 3 out of 5 by GMan23 This is a Sheraton hotel?
Maybe I'm spoiled with 4 star hotels, but I was expecting so much more from a downtown Dallas Sheraton hotel. The rooms were small. The bathroom seemed to be just a little bit bigger than an airplane lav. The A/C was outdated and did not keep the room cool. One would expect to be very cold at 65F, but i was in shorts and t-shirt. The pictures on the website didn't quite match up with the actual hotel. Now the staff was very nice and helpful, and the bed was comfortable (had some good sleep).
June 12, 2012
Rated 5 out of 5 by JulesfromHouston Great as always!
My children and I love staying here.It's comfortable, convenient to downtown, the new Perot Museum, SMU and Highland Park. We really stay here because of the staff at the Club Level hospitality room. Mr. R, the older African American man, who works on Friday nights and Saturday mornings, is the best -- we love that he remembers us and helps my young boys put on cartoons while they're having a snack or breakfast. We travel a lot and we just don't get that same welcome elsewhere. Keep it up!
April 7, 2013
Rated 5 out of 5 by LFVN Very comfortable!
This was a business trip for us and our stay was great. The room was very comfortable, beautifully furnished, and the bedding perfect. My only complaint is that the shower had very poor water pressure. We chose the "going green" option however, our coffee supplies were not replaced after the first day and we had to make a special request for that. Otherwise everything was great. All staff were very professional and very pleasant.
February 3, 2014
Rated 4 out of 5 by marwat This hotel is very nice.
The meeting rooms were extremely cold this year. They have been cool in the past, but this year they were flat cold! I still have difficulty understanding why you guys cannot provide internet access in the rooms. For the price we pay, it cannot be that expensive to provide internet. Less expensive hotels do that with ease. I realize you would have to have several servers, but it cannot be so expensive to you that you cannot provide it. Add it to the room price, it can't be that much more.
August 3, 2013
Rated 3 out of 5 by NEO50 Sheraton on Olive Dallas
Great hotel, very nice rooms. Service during dinner, not so great. Waited 30 minutes for our waiter to come to our table. We got up and got our own water. Once food was delivered, didnt see the waiter for quite while. never came back to see if we needed anything. Dinner took over two and half hours. So glad we were not in a hurry.
March 5, 2014
Rated 2 out of 5 by Softball93 Hotel service is horrible
Where do I begin with all the headaches I went through. I will list out:
-- no water my first night
-- heat wouldn't stop blowing out. Called engineer to fix and it worked for awhile.
-- toilet paper bracket came off wall
-- no Kleenex. Called and even went down to front desk. Said someone will bring up but never did.
-- terrible room service
March 2, 2014
Rated 3 out of 5 by Mick64 This hotel had a lot of staff in the lobby attempting to attend to guests' needs.
A light bulb in the lavatory was never replaced even though a guest services representative assured me it would be. The air vent by the light bulb was dusty. The towel rod was across the room from the shower. The room was very noisy.
March 16, 2014
Rated 2 out of 5 by Disappointed1 Disappointment
Overall it was a disappointing experience. I was at a conference at which we held a dinner. The cost was excessive, especially for what we received. The food was terrible, a 3 on a scale of 10. The bar was ok, but the cost was somewhat high. The service at the dinner was so-so. I actually felt like we were being taken advantage of as we were kind of stuck with using hotel services.
The staff generally at the hotel were friendly and helpful.
I would not stay at or recommend your hotel.
March 24, 2013
Rated 4 out of 5 by NEO50 Overnight In dallas
Hotel was very nice, had great food and drinks in the DRAFT bar. Bed was very comforable and slept well before my meeting the next day.
March 22, 2014
Rated 2 out of 5 by Drone75 Inconsistent
On the evening of my arrival I had to change rooms at 10:00 PM, after calling for maintenance an hour and a half earlier. I had to call to have my new room keys delivered to me the next morning. Upon changing rooms, I tried to call guest services to change my wake-up call, there was no answer. I did however receive a wake up call two days later. Bags of trash were left in the hallways and uncollected garbage was strewn about near elevator banks for the first day and a half of my stay.
June 11, 2012
Rated 2 out of 5 by DickMathers This hotel has no hot water - ever
My room was never cleaned until after 5:00 PM each day. Never once did I have hot water in the morning for my shower. This has to be the worst Sheraton I have ever stayed in.
March 19, 2014
Rated 3 out of 5 by swalston Under staffed
We were there for cheer comp the cafe closed to early and waited over 2 hours for food there also yogurt shop and the coffee shop closed at 4 when cheer went until 10 pm the only place to eat was the draft which waited over 2 hours for food and drinks and ran out of everything finally just left without food cause had a flight at 4 am and waited till 12 maybe need to check with company that hosting for so can accommodate longer hours and more staff even room service was 3 hour wait
March 5, 2013
Rated 3 out of 5 by CleanAirBill The fitness center was the best
However, I do not feel that they were responsive to my requests.. I booked at least one month in advance, and was very specific that I did not want a room next to the elevator. There was no such note when I checked in and the only room they had available was across from the elevator. And, yes you could hear it all night long.
Second concern, after room service, I called for room service to pick up the tray I left in the hall on two occasions. The next morning it was still there.
November 20, 2011
Rated 2 out of 5 by Ohwell Standards declining
"Pure" is only a filter, bedding was not allergen protected; not worth the extra money
Pool and deck was closed even though it was 80 degrees and water was full
Housekeeing: Water bottles were missing but labels were there (hope I don't get charged); Standing water in tub
Amenities: Recommend providing additional toilletries besides shampoo and soap (i.e. shower cap and q-tips)
Room comfort and customer service: Heat wasn't working, had to request engineering twice (first time in person, front desk didn't put request in), treated like I was not very smart by both front desk and engineer; insisted on investigating further and it was uncovered the heat was in fact not working
Positive notes: Front desk at check in and when I complained the next morning were very friendly; I did not get charged for the "Pure" room upgrade
December 4, 2013
Rated 4 out of 5 What difference a year can make
We stayed at this same hotel a year or two ago, and had some issues at that time. We did talk to management about those issues and also commented about them on the survey we were sent after that stay, and I'm thrilled to find that those issues are no longer a problem. I feel that the management and staff at this hotel goes far out of their way to make your stay as pleasant as possible. I've never seen such attention to issues brought up by customers who have stayed at a hotel.
September 23, 2013
Rated 1 out of 5 by Chelemi Disappointing
I was very disappointed with this Sheraton. There was a bottle of spring water offered in the room but there was no refrigerator to keep the drink cold.
I was charged $100 extra on my card two days before I even checked out for what they claimed was incidentals, then they claimed it was my banks charge, & then it was supposedly the type of card I used. After having that money refunded two days before my check out, I was then charged an additional $63 for parking & I never had a car during my stay. I was promised complimentary wifi & was charged $14.95 a night for wifi until I complained about that & the parking & I was refunded that money the night before my checkout.
The Sheraton Dallas Hotel needs a major upgrade in offers & in their accommodations & rates.
I DO NOT RECOMMEND this hotel, it was horrible!
April 30, 2013