Rated 4 out of 5 by traveller66 Valet Parking
I was told to call down to the valet 5 minutes prior to needing my car, and the attendant did put the extension on the ticket. However, the next morning when I started calling 15 minutes prior to needing my car no one answered the phone. I then went through the front desk and still no one answered the phone. I finally went down to the lobby and there were 2 attendants there. The hotel needs to check that extension to see if it's working, and if so, the attendants need to answer it when it rings.
December 15, 2013
Rated 4 out of 5 by Weekend Great hotel just stay in north tower
The staff was awesome very friendly very accommodating! Was just disappointed in the room, I've stayed at this Sheraton several times before but always been put in a room in the north tower.... Nice spacious rooms large bathrooms. Well this stay we were in the south tower... 1st what a crappy bathroom! Tiny! Old small bathtubs... The tv was on a shelf with the cords just hanging all down the wall. So I would definitely recommend this hotel but just make sure u request to stay in the north tower!!
May 28, 2013
Rated 1 out of 5 by strawberry69 My Experience
I was attending an event held at this hotel. I stayed in the South Tower and it was awful. The bathroom in my room was dirty when I arrived. The elevators in the South Tower three out of the four were not working and it took at least 30 to 40 minutes to go up to my room and back down again the same amount of time. The door to my room was not working properly and I complained to the desk staff more than three times and just got hateful rude service and the problem was never fixed or adressed. I was not informed that parking was an extra fee and the quote from my online reservation was wrong and had to pay even more extra the just the parking. If there is actually free Wifi I still have yet to find it. Will never stay at this hotel again. Rude unfriendly desk clerks and employees as a whole.
April 12, 2013
Rated 4 out of 5 by markns week long stay
The rooms and staff were great. The corridors although were renovated not long ago already look tired and worn.
June 23, 2014
Rated 2 out of 5 by DisappointedGuest Seriously!....Stay elsewhere
I attended the annual DMS Ball, and I must say that I was disappointed again with this facility. The rooms are SERIOUSLY outdated. The sink did not drain. I was locked out of my room twice and had to wait quite a whie for assistance! The staff however does a great job handling the onslaught of guests for this yearly event but I'm not sure if the convenience to the ball is worth all the inconveniences for the price I paid for the room + 20 dollar burger + 30 dollar nightly valet. Look elsewhere!
November 14, 2012
Rated 3 out of 5 by No123way Not bad, but disappointed in accessibility to everyday items at any hour and details
i do not have time to complete
June 26, 2014
Rated 2 out of 5 by Twill63 Live and Learn
We arrived at the hotel late at night. On the wall it said the heater was "green" and worked by movement. We slept in sweatshirts that night. The shower was cold. Come to find out from the maintance man the water heater was unplugged. The bed skirt in the room must of had many stories to tell. The mirror on the closet door was very dirty. . Now I have a charge on my credit card that I have not been able to get an answer for.. For the price I paid per night for this room I expected much better.
January 7, 2013
Rated 4 out of 5 by highly Mrs.
The hotel was very good for the conference.
Food was very good. Wait staff great! Front desk good.
However, Day 2 -not towels were placed in my room. I called but none were delivered that night nor that morning. When the room was cleaned day 3 bath towels and hand towels were placed in my room, still NO wash cloths. I had to use make up tissue to wash my face with.
Day 1 (2 washcloths)
Days 2-4 (NO WASHCLOTHS)
That has never happened to me in any hotel. I will bring my own when I come again.
February 3, 2013
Rated 3 out of 5 by Traveler20121110 Nice but . ..
I am sure we all have a nice, but. . . story. The Front Desk was GREAT GREAT GREAT! The people walking around going other things stopped and gave 1st Class service when needed. The only failing area was the Draft Picks Bar. I wish I had not gone there the moment I sat down. However, I did. The service was poor and the staff acted as if they wish people were not there. The Seasonal Beer was out and no substitute offered. The burger was WELL WELL WELL done and not very tasty. Chips were okay, .
November 14, 2012
Rated 3 out of 5 by GMan23 This is a Sheraton hotel?
Maybe I'm spoiled with 4 star hotels, but I was expecting so much more from a downtown Dallas Sheraton hotel. The rooms were small. The bathroom seemed to be just a little bit bigger than an airplane lav. The A/C was outdated and did not keep the room cool. One would expect to be very cold at 65F, but i was in shorts and t-shirt. The pictures on the website didn't quite match up with the actual hotel. Now the staff was very nice and helpful, and the bed was comfortable (had some good sleep).
June 12, 2012
Rated 4 out of 5 by KK2SAC A comfortable place to crash
My trip was for business and my schedule was so packed I didn't actually spend much time in the hotel. The bed was comfortable, however the pillows were all very soft so I had to use all four to get enough support.
The staff was exceptionally helpful. The pool area outside the gym is very pretty - it was a nice place to cool down and stretch after my workout.
CONS: Food and beverages were easily available but VERY expensive. I saw something in the room about if you canceled the USA Today delivery, a credit would be issued to your account. When I checked out, the credit was not there. Turns out this isn't something they do anymore. It's a very minor complaint but with so many other competitors in the area.... the details matter!
All in all though, I would recommend tthis hotel to others.
November 1, 2013
Rated 5 out of 5 by JulesfromHouston Great as always!
My children and I love staying here.It's comfortable, convenient to downtown, the new Perot Museum, SMU and Highland Park. We really stay here because of the staff at the Club Level hospitality room. Mr. R, the older African American man, who works on Friday nights and Saturday mornings, is the best -- we love that he remembers us and helps my young boys put on cartoons while they're having a snack or breakfast. We travel a lot and we just don't get that same welcome elsewhere. Keep it up!
April 7, 2013
Rated 4 out of 5 by Eguy awesome gym
probably one of the nicest gyms I've ever used in a hotel before.
June 23, 2014
Rated 5 out of 5 by ME1968 NICE HOTEL
WONDERFULL BEDS, NICE DOWNTOWN LOCATION
June 24, 2014
Rated 4 out of 5 by marwat This hotel is very nice.
The meeting rooms were extremely cold this year. They have been cool in the past, but this year they were flat cold! I still have difficulty understanding why you guys cannot provide internet access in the rooms. For the price we pay, it cannot be that expensive to provide internet. Less expensive hotels do that with ease. I realize you would have to have several servers, but it cannot be so expensive to you that you cannot provide it. Add it to the room price, it can't be that much more.
August 3, 2013
Rated 2 out of 5 by Mark0629 BAD Experience
The appearance of the hotel is in keeping with the SPG image. Valet forced us to self park even though valet parking was included in the room rate. The rooms are average with great beds however the noise from the elevator motor room and continual running of the freight train elevators did not allow for much enjoyment or sleep.
June 2, 2014
Rated 2 out of 5 by Disappointed1 Disappointment
Overall it was a disappointing experience. I was at a conference at which we held a dinner. The cost was excessive, especially for what we received. The food was terrible, a 3 on a scale of 10. The bar was ok, but the cost was somewhat high. The service at the dinner was so-so. I actually felt like we were being taken advantage of as we were kind of stuck with using hotel services.
The staff generally at the hotel were friendly and helpful.
I would not stay at or recommend your hotel.
March 24, 2013
Rated 2 out of 5 by RareDiamond37 Not a good experience
The hotel needs to be renovated
June 23, 2014
Rated 2 out of 5 by Drone75 Inconsistent
On the evening of my arrival I had to change rooms at 10:00 PM, after calling for maintenance an hour and a half earlier. I had to call to have my new room keys delivered to me the next morning. Upon changing rooms, I tried to call guest services to change my wake-up call, there was no answer. I did however receive a wake up call two days later. Bags of trash were left in the hallways and uncollected garbage was strewn about near elevator banks for the first day and a half of my stay.
June 11, 2012
Rated 1 out of 5 by omarketta Poor exerience
I shared with the front desk these points when I checked out, but my experience was poor: TV didn't display on all channels, shower was very loud when on, there was a loud noise similar to the shower noise when it was turned on that lasted five minutes in the middle of the night and woke me up, the salmon I ordered for room service was almost raw and there was not a check out slip under the door before I left.
May 9, 2014
Rated 3 out of 5 by swalston Under staffed
We were there for cheer comp the cafe closed to early and waited over 2 hours for food there also yogurt shop and the coffee shop closed at 4 when cheer went until 10 pm the only place to eat was the draft which waited over 2 hours for food and drinks and ran out of everything finally just left without food cause had a flight at 4 am and waited till 12 maybe need to check with company that hosting for so can accommodate longer hours and more staff even room service was 3 hour wait
March 5, 2013
Rated 5 out of 5 by Teacher711 Baptist Conference
I was quite pleased with the handling of our meeting although there were some special circumstances regarding our classes. The hotel did a great job handling our needs.
June 15, 2014
Rated 3 out of 5 by CleanAirBill The fitness center was the best
However, I do not feel that they were responsive to my requests.. I booked at least one month in advance, and was very specific that I did not want a room next to the elevator. There was no such note when I checked in and the only room they had available was across from the elevator. And, yes you could hear it all night long.
Second concern, after room service, I called for room service to pick up the tray I left in the hall on two occasions. The next morning it was still there.
November 20, 2011
Rated 2 out of 5 by Rich14k Smoker ruined it, staff didn't care
My first night went pretty well. The room was very nice, except for a lot of internal mechanical noises and a commuter train outside the window. The second night, someone was smoking in a nearby room, and it came right though my vents (especially the one in the bathroom). I was offered the opportunity to switch rooms, but having already been in bed for the night, I decided against moving at that time. A maid came up and sprayed a deodorizer instead. The next morning, the smoker struck again, and again I was told that "security would look into it". When I checked out a few hours later, I urged the staff member not to assign my room to anyone else until the smoker had been identified and my room had been fully fumigated (for the sake of the next guest). The staff member told me there was simply nothing they could do about the situation, and she displayed absolutely no empathy for what I had been through, or for what the next occupant of that room would go through. Although the root cause of the problem had been a rule-breaking guest, I feel the hotel staff could have displayed a lot more sympathy for my plight, and they could have been a lot more aggressive in solving the problem (e.g., they never even sent anyone to my room to inspect how bad the smoke was; also, someone should have a building schematic which identifies which other rooms are directly connected to the same air duct as my room, thereby greatly reducing the number of potential locations of the smoker). Sometimes you just get terrible luck with your neighbors, but you at least expect the hotel personnel to help minimize the damage.
June 29, 2014
Rated 1 out of 5 by Chelemi Disappointing
I was very disappointed with this Sheraton. There was a bottle of spring water offered in the room but there was no refrigerator to keep the drink cold.
I was charged $100 extra on my card two days before I even checked out for what they claimed was incidentals, then they claimed it was my banks charge, & then it was supposedly the type of card I used. After having that money refunded two days before my check out, I was then charged an additional $63 for parking & I never had a car during my stay. I was promised complimentary wifi & was charged $14.95 a night for wifi until I complained about that & the parking & I was refunded that money the night before my checkout.
The Sheraton Dallas Hotel needs a major upgrade in offers & in their accommodations & rates.
I DO NOT RECOMMEND this hotel, it was horrible!
April 30, 2013
Rated 3 out of 5 by Cbdallas Nice renovation, but lack of attention to details
The room was nice, but the cleaning staff did not leave wash cloths. The linens in the bathroom seem to be the only thing that was not renovated, they were on the small side and thin.
For SPG members, continental breakfast is included, but its not much of a breakfast. No eggs and only serves bagels and fruit. The club level is not well organized, set up is very fragmented.
On the plus side, thier workout facilities are top notch. Plenty of equipment and also have free weights.
December 2, 2012
Rated 4 out of 5 by KKK46 Poor sleeping conditions
My room was in the North tower right above the DART. It was very noisey with the train running non stop from 6am to 11pm. then at 4am garbage pick up in street woke me every morning. Also my room was cold and I was unable to regulate the temp.
The food options/restraunts were very limited.
For the size of the hotel, the pool area was very small and unable to every get a place to sit by the pool.
May 10, 2014
Rated 4 out of 5 What difference a year can make
We stayed at this same hotel a year or two ago, and had some issues at that time. We did talk to management about those issues and also commented about them on the survey we were sent after that stay, and I'm thrilled to find that those issues are no longer a problem. I feel that the management and staff at this hotel goes far out of their way to make your stay as pleasant as possible. I've never seen such attention to issues brought up by customers who have stayed at a hotel.
September 23, 2013
Rated 2 out of 5 by youngkelly Water issues
Overall the hotel is up to par with its amenities, although there were faint stains on pillow cases and comforter, in 2 different rooms I stayed in. The water in the room had a distinct smell of algae (like lake water), again in both rooms I stayed in. The last night I was in Dallas the water in my bathroom turned brown, I was informed the hotel was having issues with the water and they did move me to another room where the water was not brown, but still smelled funny.
February 5, 2014
Rated 5 out of 5 by Samco confort of hotel
I really enjoyed my stay at your hotel. the room was well prepared and clean. The staff was well service oriented.
June 17, 2014