Rated 5 out of 5 by MichaelK New Orleans Sheraton
Once again I enjoyed my stay at the New Orleans Sheraton on Canal. I must comment and say "Thank YOU" for revamping your Valet Service. It has GREATLY improved! We had a nice suite on the 48th floor - with an incredible view of the river. The location is perfect - just ad the edge of the French Quarter on Canal, so you can be close, while enjoying the privacy and the modern amenities, like Starbucks - in the hotel and in the rooms.
August 5, 2013
Rated 5 out of 5 by Carberrie Friendly Service
This hotel has excellent customer service and response. The club lounge is also very good for a domestic Sheraton. Note that I had internet problems during one of my 3 nights.
August 3, 2014
Rated 4 out of 5 by revron a generally excellent one week stay
our king size bed was excellent, the room was spacious. i wish we could have gotten an upgrade with our spg preferred guest rating but we were told that due to how we booked, we were not eligible for the update.
also, wifi was only free in the lounge area. not a deal breaker but not as convenient as it could have been. great location sitting on the edge of the french quarter. wonderful view of the river and all its river traffic.
January 19, 2014
Rated 3 out of 5 by Travis05 Horrible Valet Parking
The first time we tried to get our cars to drive around, we had to wait almost an hour so we decided not to drive around anymore and just walked. We were charged $42.56 + tax just to park the car there. When we checked out to leave, it again took almost an hour to get our cars. I'd recommend the hotel for the folks who don't drive. Everything else was very good. The room was nice, clean and had good view of the Mississippi River.
January 8, 2014
Rated 5 out of 5 by Chip2Stan SPG Program Benefits
The service you get as a non-member is great, but they different ways they treat SPG folks extra special are terrific. I upgraded to club level and the perks are worth it, especially if you are in town on business for an extended period of time.
July 26, 2014
Rated 5 out of 5 by alliwea What a great hotel
Everyone was so wonderful and the renovation looks amazing!
August 11, 2014
Rated 3 out of 5 by Robbo123 What a shame
Having stayed in this hotel many times and had the team join me I was disappointed by wet patches on the carpets, lifts not working and a strong smoke smell in a non smoking room. I am not sure what went wrong - good gym though.
July 28, 2014
Rated 4 out of 5 by bookworm101 A couple of glitches but overall a pleasant stay
The club upgrade is worth every penny!
Bartender in lobby bar (Pelican) ignored me for quite some time (solo woman traveler), when I reported to management I was offered (and declined) a comp drink.
As a solo woman traveler, I did not care for the auto elevators. When the hairs on the back of neck signal me, I get off of an elevator quickly at a floor other than my own. These elevators do not permit this and on some floors a voice announces the floor you selected before you enter the elevator. Housekeeping decided for me that I did not wish room serviced (they hung the "green" card on the door).
I was attending a conference and at the usual banquet the décor and food far exceeded expectations.
I normally avoid the conference hotel and stay at a boutique type facility nearby. Tulane's graduation at the time of my stay prevented this in NOLA. I was pleasantly surprised by the Sheraton.
May 21, 2014
Rated 4 out of 5 by Psalti Nice hotel
Checking was a bit rough, as I arrived late. Staff made up for it doing week with attention to requests. Meeting rooms had AC set too high.
August 5, 2014
Rated 5 out of 5 by History28 First time impressions
For a hotel with over 1,000 rooms, the staff here made us feel as if we were their only guests. From the car valet to the outstanding check-in experience, the staff at this hotel does an outstanding job of personalized service and attention to detail.
In particular, Mika, the Club Concierge Supervisor, was most gracious and made us feel at home. We simply can't commend the management and staff enough for a wonderful time.
March 1, 2014
Rated 3 out of 5 by skittens This hotel is not accommodating
Staff could have been more accommodating. When making reservations the guest should be informed of the charges for daily parking and should be informed of charge for wifi. Other hotels on my trip which were very comparable to this hotel did not charge these fees. This is ridiculous for people who save & save to have one nice trip get hit with charges likes these and were not informed of them at the time of making reservations.
August 26, 2013
Rated 4 out of 5 by jck9999 AHEA A Convention
Door key didn't work Reloaded 3 times still didn't work Electrician needed, requested and never arrived
Catered luncheon - ni salad, no bread plate, one dish dinner - chicken fried and inedible
restaurant service was poor
July 27, 2014
Rated 4 out of 5 by Funnygirl This room was nice
The bed in my room was the most uncomfortable bed I have had at any hotel. It was sinking in the middle and almost felt broken. Our room also wasn't cleaned until after 7pm the first night and we had to ask for it to be serviced when all others on our floor had been done. The pool and pool area are much too small. Not enough room to relax and not be bothered by other guests. LOVE the lobby bar, but the service is very slow.
May 28, 2013
Rated 4 out of 5 by getn2it Good with a few exceptions.....
Overall , I had a good experience however their are a few things that stand out and they are as such:
The valet team have a tendency not to answer the phone which is frustrating...I experienced that on friday I called and Nikki answered the phone the first time and I asked for valet she transferred me but no answer so I called back , Nikki answers the phone again and I told her no one is answering the phone so she took m my
June 24, 2013
Rated 2 out of 5 by JBB11 This hotel has really poor service.
The room service was really poor. I was waiting on the phone for 10 mins each time. I was then told I could not order breakfast without using the card (but there was there was no breakfast card in the room and no one would take the order without the card). I rang Guest Services and they took the order, but the breakfast was not delivered. I had an important meeting with analysts and had no food until 2pm due to this.
March 14, 2014
Rated 4 out of 5 by BajaRusty Upscale hotel in an excellent location
I recently spent a 4 day business trip in New Orleans and stayed at the Sheraton on Canal St. This is an excellent location being just off Burbon street, adjacent to the French Quarter and directly in front of the tram lines that you can use to get around the city. The hotel is very well appointed and the service was excellent for the most part. As an SPG member I had asked for a late check out but on my departure day the desk wasn't aware of it and onlygave me until 1:00 pm. Not what I had requested. Other than that I was very pleased with the club floor room. I had an excellent view of the river and the room was always clean. The fitness facility is top notch with lots of equipment, exterior windows and a view of the pool. One small concern was that twice I returned to my room and the door was open. I didn't note anything missing but my laptop etc. was in the room. Housekeeping also walked into the room un-announced one day when I was getting ready to go out for the afternoon. They had some excuse that they forgot to check something during their rounds.?? The two events combined were a little unusual for a hotel of this caliber. Not sure what was going on there.
August 5, 2014
Rated 5 out of 5 by lrg52 Business Travel
The hotel met our expectations and was close to the French Quarter and downtown.
August 7, 2014
Rated 5 out of 5 by Cruiser14 Great place in fantastic spot for everything
I read tons of reviews for all hotels and really picked this one because I got an extra 50 off with Citi points. I am sooo glad I did. It was the perfect hotel in the perfect location. Right on Canal, with trolleys out front and 1 block away going everywhere. Just 2 blocks from both Bourbon and Royal St., from the River and port and Casino. Great Food in the area and really felt safe walking and riding around. The views were great, the hotel was modern and clean. We were very happy to stay there and would again if we get down there again. Also, we arrived way before checkin time at 3pm as our boat let us off about 930am and as soon as they had a room ready for the view we wanted, they called my cell and let me know. It didn't take very long at all. They already gave the keys to the bellhops who were watching our luggage so no lines or waiting. Really great service.
January 24, 2014
Rated 4 out of 5 by Annaj0013 Great conference option
The food was way better than typical conference food. The drinks were good but very expensive. Easy walk to just about everything. Loved the decor! The light closest to the closet was out in my room for 2 days (reported multiple times) before I finally caught a room attendant who just traded my burned out lightbulb with my neighbor. Hopefully, they got it serviced quicker than I was able to!
May 22, 2014
Rated 2 out of 5 by goose22 Might as well been in a motel
Check in was easy. The elevator system wasn't explained and I had to seek someone to help me. You have to pay for internet service and it was slow and not available when I was attending my conference in the same building! The room had no sound proofing. I listened to the TV next door, the ice machine and other patrons in the hallway, the alarm on the person below me. Oh and there was a prong stuck in an outlet.
April 7, 2014
Rated 5 out of 5 by Danna00 My favorirty Starwood Property in NOLA
The Sheraton is by far my favority Starwood property in the city. The staff is always friendly, professional and goes out of their way to meet my needs. I love the Club Lounge and Fitness Center/pool. The rooms are spotless and well appointed for the business traveler. Brandon, one of the managers, was especially helpful during my last stay and went out of his way to ensure that my boyfriend and I had a great experience.
August 19, 2013
Rated 5 out of 5 by LeeGee In the heart of history
Beautiful facility in the center of New Orleans excitement. Gaming, great food, amazing history surround this property and all are outshined by the service quality of the hotel staff. This is THE place to stay in New Orleans.
July 24, 2014
Rated 4 out of 5 by AirMowbs Sweating in NOLA
Nice property and great location...for NOLA. Lots of homeless and panhandlers right outside the hotel but...it is Aug in the South so...who goes outside
August 1, 2014
Rated 5 out of 5 by Birdvet44 Good experience
Room was great. Staff was very helpful.
August 8, 2014
Rated 4 out of 5 by Glenn1503 High Recommendations
Over all the facility lived up to the 4 * rating you have. Things that made me not want to give 5*. No ice machine and not told apon check in on 15th floor. Apon entry of room and general review of room under beds needed to be vaccumed (badly). On the second day there I wanted to make coffee and old coffee flter still in machine from last guest still there.. My first time to have breakfast..there is more to say....
September 3, 2013
Rated 2 out of 5 by None27 Disappointing
I don't usually write negative reviews but I am really disappointed in this hotel. I usually stay at Sheraton's most of my travels.
Here is a situation that should summarize the attitude of the staff in this hotel.
Every time I would come back from my conference, I would find water on the floor of the bathroom. I thought I didn't close the shower curtains properly and didn't think much of it. Last day, I realized that water was coming from the ceiling every time the occupant of the room above mine would use their bathroom. Here is the kicker: Upon telling the staff, I was told that a call to maintenance would be placed. No excuses. No sorry for the inconvenience. Nothing. Weird to say the least.
Cleanliness of the bathroom was also below average. Isolation between the rooms was abysmal. I could hear the guy next door coughing!!!
I will chose a different hotel when in NOLA.
January 29, 2014
Rated 5 out of 5 by Frisko This hotel is a complete package.
The staff, room, and food & beverage were all quality items. We thoroughly enjoyed out stay. We are already trying to make plans to bring the family for a visit around Christmas.
July 28, 2014
Rated 5 out of 5 by Coney9 Great downtown hotel
This Sheraton met all our expectations. We had a wonderful club level room. The hotel is a short walk to the French Quarters and quite close to everything you would like to see. The lobby is very spacious with a large bar and seating area. The cost of parking is expensive ($47.00 per day) and typical of large downtown hotels. Overall, the hotel is perfect for your visit to New Orleans.
May 14, 2014
Rated 4 out of 5 by Abby33 Check in
My check-in was delayed almost 2 hours. After a long flight the last thing a person wants to do is sit in your lobby waiting for a room. They said it was due to late check-outs from the Jazz Festival. Better staffing schedules may have helped during your busy time (the festival was a planned event). I will say your housekeeping staff was very friendly and professional! Good conference venue.
May 1, 2014
Rated 5 out of 5 by chouse1 Great Staff
I expected great service and got it along with a personal touch. I injured my arm and couldn't get my clothes on. A staff member came up to help me get dressed. Definitely embarrassing, but end the end I looked good. Thanks!
July 21, 2014