Rated 5 out of 5 by Mattyk322 Exceptional Stay
My girlfriend and I couldn't have been more pleased with our visit. From check-in to check-out everything was exceptional.
It's been a long time since either of us have been treated by a hospitality service in a way that shows their gratefulness for our business. You're doing a good thing, so please keep it up.
July 24, 2013
Rated 5 out of 5 by Paul81 Vacation oasis
The Sheraton on Waikiki is an oasis for me and my wife . We have found the hospitality, is second to none. This year we have a family group of eight, and they all think the same way.
Fun, relaxation, the location allows walking distance to everything.
My special Thanks to the folks at the Sheraton for the extra mile to make our trip one of a life time.
August 15, 2012
Rated 5 out of 5 by savingstrangers Honeymooner Happy!
The Sheraton downtown Waikiki was fantastic. I went there for my honeymoon, wanting the 'over the top' experience for a few nights, and it was exactly what we were hoping for. The staff was more than accommodating, the breakfast (we had vouchers for the buffet) was unbelievable. The pools/hottubs/hammocks etc. were always pretty busy, but they were amazing!
August 6, 2012
Rated 2 out of 5 by GG13 This hotel has many opportunites to improve
Elevator wait time is excessive.
Check-in wait time is excessive.
Restaurant/Bar wait time for service is excessive.
Front desk seems to upsell ( I asked about internet service and I was told I had to get the resort package, a $15/night difference).
Attitude from staff seemed that they were always doing you a favor by letting you stay there or serving you.
January 28, 2013
Rated 4 out of 5 by jojo Good family hotel
We traveled with 2 young children, ages 5/3. We had a club level room which is very convenient when traveling with children, especially when it comes to meal times. the pool and beach were both easily accessible and also very child-friendly. We also used the children care center, which appeared to be well kept and clean. Our children were happy there.
April 23, 2013
Rated 4 out of 5 by WseikoW Good stay
Stayed at the property for 5 nights using points. was upgraded to ocean view ,on a low floor , it was suitable. Rooms are basic , nothing special , but adequate. "Native" staff was friendly, but the mainland staff didn't impress me.
Breakfast buffet has many options and is A++,30 bucks a head
If anyone is interested,my membership level is lifetime Gold.
July 31, 2012
Rated 3 out of 5 by Traveler4000 Disappointing trip
We were transferred to this hotel from the hotel where we originally booked our reservations. We were not consulted about this transfer, just sent an email telling us to check in at this hotel. We prefer the other hotel because it is in a more convenient location, is smaller and the workers are friendlier. We were not happy with the unexpected transfer.
January 6, 2013
Rated 2 out of 5 by Rayy locked out of room on the lanai
One evening we went out on our balcony and when we closed the door the latch dropped into place and locked us out there. It was fortunate that I had my phone. Security was able to let us back in.
Then that night the AC failed and we sweated out our last night.
A major downside of this hotel is the number of small children
July 24, 2013
Rated 4 out of 5 by Desiree1022 Worth the vist
Pros: The location is excellent. The adult only infinity pool overlooking the ocean is amazing. Brittany and Fillipo (beach service) were excellent. The Edge food was very good. Concierge was very helpful. Cons: I found roaches at the pool and the coffee shop. I was almost hit by a flying pool umbrella. The cost of renting beach chairs is very high.
August 21, 2012
Rated 5 out of 5 by DennyN Repeat Customers
This note is written to express our sincere appreciation for the staff at Sheraton Waikiki. The service and support they provide is professional, friendly, and without doubt creates a positive and caring environment for your clients. Their interest in helping others is obvious and clearly demonstrates that they are a remarkable well trained team.
December 22, 2012
Rated 3 out of 5 by kozartorrance excellent location
Location was ideal. Adult pool was exceptional. It seemed that anyone could walk through the family pool and no one was checking if you were a guest or not. We were disappointed with the rooms, they are dated and in need of updating. The workers were very kind and helpful. The best thing about this hotel was the location.
July 16, 2013
Rated 4 out of 5 by spartykg Wonderful
The staff and the team at Sheraton Waikiki are first class all the way. If you're looking for some time in Paradise. This is your place.
September 30, 2013
Rated 5 out of 5 by VictoriaBC001 Terrific Waikiki
Kelly Sanders and the dedicated staff at the Sheraton Waikiki went out of their way during our recent stay there to make our friends and ourselves welcome. They bent over backwards to ensure our comfort and enjoyment and we all cherish the memory of those amazing 5 days. Thank you Kelly and others for enhancing our Waikiki/Starwood experience.
December 12, 2012
Rated 2 out of 5 by Joshy un satisfactory. I would not reccomend
We are Gold members of starwood. We asked for an upgrade which we are entitled to. Did not get upgraded to club level. Our room had very basic beds not the excellent Sheraton beds we have slept on before. We did not even have a chair in our room let alone a table. I wiil never stay here again or reccomend. This should be a 1 star hotel.
May 21, 2013
Rated 5 out of 5 by Kauaialoha amazing!
The Sheraton Waikiki never fails us...this hotel always exceeds our expectations. So convenient and comfortable for families to stay at. Mark at the front desk is phenomenal,very pleasant... and definitely a true example of exceptional customer service! Julie Loo and Laurie Kaeo... mahalo nui for the true definition of ALOHA!
July 1, 2013
Rated 4 out of 5 by Tjmax Our experience at Sheraton hotel
Our overall experience at Sheraton was good to excellent. Our room was adequately spacious and very clean. Breakfast at Kai market offered us vast varieties of food and everything we ate was very tasty. Our experience at the infinity pool was very good. Our server at Edge was very friendly and my wife and I really enjoyed larva flow and shrimp garlic! We also enjoyed all the fun activities the hotel offered us during our stay. If we have to say any negative things about this place would be a front desk was kind of cold when we were checking in and we did not feel a warm welcome. We felt we did not get enough explanation about the resort charge which we were not familiar with. Room cleaning was a little bit inconsistent. The first few days of our stay our room was cleaned perfectly, but after third day they left a dirty glasses on the sink and a few things were not quite right. Having all said, we will still be back to Sheraton for our next stay.
March 13, 2013
Rated 4 out of 5 by Keaolhi Great amenities
Loved our stay...great ocean view room! Problem with getting the 2 beds requested & had to crowd 4 bodies in a one king bed room with a small roll away. Roll away took several hours & 3 requests to be delivered, though. Neighbors in the room next door were very noisy but didn't complain since our stay was so short.
July 16, 2013
Rated 5 out of 5 by Colleen50 Amazing Resort!
Rooms were clean and comfortable but found it was a bit of a trek to the room from the hotel elevator area. One of the lamps was broken and the mini-fridge did rattle the lamp a bit, but nothing serious enough to call maintenance over. It would have been nice if there was more than one chair to sit in as there were 2 of us in the room
March 4, 2013
Rated 3 out of 5 by gaby the view
The best part of this hotel was the great view. The staff in the Club Lounge was very friendly and a very nice place to hang out. Housekeeping deteriorated the longer we stayed and one day they totally forgot us. The furniture was very sparse, left much to be desired (one chair for a $600 room)
July 27, 2013
Rated 4 out of 5 by jack26 Better than expected but resort charge
I was there with my fiance last week and I used my points for a stay but I found out that there were $31 resort fee that I had to pay which was disappointing because I was not notified when making reservation. Pool was good but the bar was little overpriced. Late check out was good but I had to change room in the morning.
May 14, 2013
Rated 5 out of 5 by JULIE GOOD
THE ONLY PROBLEM THAT I HAVE
WITH THE COMPANY I BOOKED WITH
I WAS NOT AWARE THAT I DID NOT EARN
STARWOOD POINTS BECAUSE I BOOKED WITH A THIRD PARTY.
THIS SHOULD BE MADE KNOWN TO
I BOOKED A TOTAL OF 12 NIGHTS ALL
AT SHERATONS AND ALSO I JOINED
MY FRIENDS AS WELL ONLY TO FIND OUT WE ARE NOT ENTITLED TO ANY POINTS
May 8, 2013
Rated 5 out of 5 by Ven888 Fabulous experience
This hotel met all our expectations.
Spectacular views from the balcony, an unbelievable infinity poolside experience where all the servers were overly gracious and accommodating.
The beautiful sunset view from the balcony.
Amazing pool staff and service.
Really enjoyed the yoga classes and pool aquatics too!
Going back again
December 22, 2012
Rated 4 out of 5 by TNT2013 Great location and friendly staff
Our family of four enjoyed 10 nights at the Sheraton. The location can't be beat. LOVED how close we were to all the shopping and restaurants. Any staff we encountered were very friendly and helpful. The only room for improvement would be queen beds instead of doubles. All in all we had a great time and plan to return again!
February 18, 2013
Rated 4 out of 5 by United Facilities
Lots of elevators wait time usually good - but some needed more frequent cleaning/maintenance (info screens not all working, sand on floors), air con on some floors in elevator lobby was insufficient
Pool area didn't have enough sitting area for the number of guests.
Rooms were not as nice as the hotel level should suggest.
December 30, 2012
Rated 5 out of 5 by Lani13 Outstanding stay on Waikiki! A+ all the way!
From the moment we checked in until we checked out 2 days later on our "Staycation" we were greeted with such outstanding customer service that was neither forced or rehearsed. I wish I had more tokens to hand out to these remarkable employees. Mahalo Sheraton Waikiki for even treating your Kamaaina with the Aloha spirit!
February 25, 2013
Rated 5 out of 5 by Jack59 Wow
This hotel really knows how to take care of it's platinum members...wow! Great oceanfront suite, unbelievable view of Diamondhead with the coolest infinity pool ! Right in the middle of all the activity that goes with staying in Waikiki!
I don't know why anyone would want to stay anywhere else!
July 15, 2013
Rated 4 out of 5 by Pinky We will come again.
My one problem was that they wouldn't give me an extra roll of toilet paper as a back up.. I requested it twice.....in 7 days and it was never given to me so I took one off the cart in the hall. I do not understand why there wasn't one on the shelf in the closet and on the shelf in the bathroom at all times as a back up.
March 1, 2013
Rated 1 out of 5 by scott4 Rooms were low quality
While the lobby is very nice and the location is excellent, the rooms do not even look finished. There was literally no furniture in the room other than a bed, desk, and tv. No drawers, no dressers. Wires exposed, and a tiny bathroom. You expect alot more from the pictures online. I was greatly dissapointed.
June 17, 2013
Rated 5 out of 5 by Janne91 Sheraton Waikiki
I had such a wonderful experience at the Sheraton Waikiki. All the hotel staff met my expectations. George at Kai market was our server and gave my children toys to play with while we had our meal. That was so helpful for me because my son couldnt keep still. Also Derrick at front desk was very helpful checking me in.
April 7, 2013
Rated 3 out of 5 by Drae Room & Noise
I was not happy about location of room on the week-end, when the front desk knows thier is live music right under me until after midnight, it would of been nice to let me know. I had to change the room just to get some rest. So I was not happy at all about the change of room or not being told upfront when I checked in.
March 12, 2013