Rated 1 out of 5 by nick12345 Extremely dissatisfied
- The bathroom in the room had such a strong stench that couldnt sleep And there were toiletries from the previous guest!!
- Tried to reach the manager twice but couldnt get connected.
- I was charged $120 above the rate I had booked. The staff wanted a hard copy of my reservation, a soft copy evidence wasnt good enough
- Had sent a fedex package to the hotel for a meeting. It took them 2 hours to find the package
- So disappointed that cut short the length of my stay at this hotel from 3 nights to 1..
December 13, 2012
Rated 5 out of 5 by Denise13 Fantastic location!
We stayed here for 3 nights and were extremely pleased with the attentiveness of Cynthia Munoz, Front Desk Supervisor from the get go. Before we even arrived, she emailed me asking for my room preference and location and did everything in her power to make sure we got what we wanted. She even went out of her way making sure to have milk and cookies ready for my 2 kids, a local map, water and even an apple when we arrived in the room. That was such a nice touch that I've never received at other big brand hotels. Cynthia definitely made this stay incredibly pleasant and I would DEFINITELY recommend this hotel for anyone wishing to visit New York. The location is super convenient to walk everywhere!
July 1, 2014
Rated 3 out of 5 by CSS1 Great location but last 2 stays not up to spg
Hotel is in great location. Lobby has great vibe and is full of energy. My colleagues tell me that their rooms were nice and renovated. They don't have spg status. I've stayed as an spg gold the last 3 times there and my room was old, wrinkled, scratched. Not sure why they would consisently give the better rooms to the non spg. Definitely not what I expect from sheraton. Because of risk that I could end up on shabby floor in shabby room, I won't be staying here again until all renovations are done.
January 22, 2012
Rated 4 out of 5 by chase2014 Great location
This hotel has a great location with Broadway, Times Square and the MoMA just a few minutes walk away. If you don't feel like walking, there is a subway station just steps away from the main entrance to the hotel. Room size was decent and in line with other hotels; however, the bathrooms are very, very, very small. In general, employees were very friendly.
July 23, 2014
Rated 3 out of 5 by Roadwarrior24 Just Ok
This hotel is busy enough that that do not need to cater to the individual traveler. Really the best part of my stay was the service in the dinning area.
Check in no Platinum line, waited 40 minutes, No upgrade, charged for internet and had to get it removed, rented a movie TV died, maintenance came to fix it and said I would not be charged for the movie and was. Good Points Valet very polite, Wait staff love their city and helpful. I am choosing a different location when I come back to the city.
July 15, 2013
Rated 5 out of 5 by Maureen129 Convenient location, large rooms
We really took advantage of the hotels location to many of the great sites in New York. Our room was a generous size not what we expected at all. Any staff we dealt with were always polite & helpful.
July 26, 2014
Rated 2 out of 5 by Sandy15 Baggage storing facolity
Was extremely surprised to find I had to pay $ 4 per bag to leave my bags in the hotel for a few hours - no other hotel I know of has a charge for this. And when I went to collect them, they failed to find my bags and kept giving me other people's, and I had to go into the storage to find them myself. So despite being a 'secure' facility, the bags were not really secure at all.
July 22, 2014
Rated 4 out of 5 by ruffian72 Lauren Stich
There should be a 24-hour coffee shop located inside the hotel so guests don't have to search elsewhere any time of the day for either breakfast, lunch or dinner -- or snacks.
July 26, 2014
Rated 5 out of 5 by kicarr Fantastic Attentive Staff and Excellent Midtown Location
This is my second stay at the Sheraton New York Hotel & Towers and we will definitely be back! We arrived early on April 1, 2013 and were able to secure a room thanks to the help of the front desk clerk Ahmed. He graciously provided a room with handicap features after I explained that I had recently had knee surgery. Our room was clean and inviting with wonderful amenities. The hotel itself is located in the heart of Midtown with everything we wanted to see close by; can't wait to return!
April 21, 2013
Rated 4 out of 5 by Ivar Good hotel
Good hotel with on location.
July 27, 2014
Rated 5 out of 5 by carolynmw Girls Vacation
The Sheraton met all our expectations.
The rooms were very nice, clean and comfortable, they are a little small, but we were just there to sleep. It is just a few blocks from Time Square. We would stay here again.
July 25, 2014
Rated 2 out of 5 by Ravenk Poor preparation
The hotel was hosting conference activities related to the Clinton Initiative. This created undue burdens and inconvenience for other hotel guests. Most importantly, the hotel failed to adequately staff in anticipation of this knowable problem They should have had added far more additional security, front desk, lobby personnel so that the burden on other guests would have been mitigated. Instead they took the profits from the Conference sponsors and imposed the burdens on other guests
September 28, 2013
Rated 1 out of 5 by Mil1234 Unsatisfactory experience
The bellman dropped off our luggage and never took the time to explain any features of the room. We had to call downstairs because our fridge was locked. Had to call a second time because the TV did not work. We could not get the lamp/light to work. We had to call a 3rd time because there were no shower curtains in our bathroom. This was a business trip and because of the problems was not able to go to sleep until 11:30pm! This hotel was not up to my standards and I will never return.
June 10, 2013
Rated 4 out of 5 by J7871 beautiful hotel
I am completely disappointed to find out that I will not receive ANY SPG points because I booked under a group rate. I stayed for 7 nights and spent almost $2000 and will get 0 credit. Funnies thing is that the day before I checked in, the hotel was advertising a rate BELOW the "group discount rate" I was paying.
July 23, 2014
Rated 5 out of 5 by CathyROC WE will stay again at the Sheraton on 7th Avenue
Our family loved the location of this hotel. It was close to Central Park, Times Square, and great shopping on 5th Avenue. Our room was clean and the cleaning staff were wonderful for our entire 7 night stay. The brunch at the Cafe Market was excellent. That was one hightlight, our compliments to the Chefs for the beautiful and delicious Brunch! It was also great to have the morning Star Bucks cafe in the lobby for a quick bagel, coffee & tea in the morning when we were in a hurry.
July 14, 2012
Rated 4 out of 5 by Spock Nice size room for Manhattan
I'd read mixed reviews about this hotel as it brings itself "online" into the Starwood family, both physical accomodations and skill of the staff. I must say I had an acceptable experience with both. I requested on arrival two rooms to be on the same floor, and while they weren't able to accomodate that request, I felt they tried even suggesting we check in to one and they would attempt through the afternoon. And they welcomed and recognized my Gold status on check in, even though I wasn't in the Gold Preferred line. The hotel room was nice, beds comfy and bathroom very clean. And for a New York room, it was generous in size. Much more than the W on Lex for a comparison. I'll come back again given the price and value level on points. Good location one block walk from Grand Central to catch trains anywhere.
November 26, 2013
Rated 2 out of 5 by JJM1 Poor Customer Experience
I stay at this hotel very frequently. My last two stays have been very unsatisfactory. This past time the front desk staff was very rude during the check in process. Even though I called 3 times before my arrival to request an early check in due to a meeting - the staff was very rude at check in and the room was not ready. Although I requested a call when the room was ready - the staff did not call. I had to check back in. This is the second poor experience in a row at this hotel.
February 28, 2013
Rated 3 out of 5 by Jimmye Disappointing
The room provided initially was unsatisfactory...dark, no real cupboard space. New room provided with tiny bathroom/dark no proper work table (which as a business person I need). Long wait for check-in. Was told I did not qualify for SPG check-in (not Gold Member) yet kids hardly out of school were attended to there!. Charged extra $150 for checking out at 3.30 PM. Only one agent at check-in/check-out long lines....yet SPG check-in dealt with kids (which previously I was told as as an SPG Member with 40,000 points I could not use).
July 11, 2014
Rated 5 out of 5 by JPbabyMD Location, Location, Location...
I stayed at this hotel for a conference. I could have stayed at numerous other hotels, but since the conference was at this hotel I picked it for convenience. I was pleased all-round. Especially convenient was its walking distance to Times Square, theaters, restaurants and other attractions. I was able to leave during a conference break, get in line at the TKTS booth, purchase my ticket for an evening performance and walk back to my hotel without missing much of the conference.
November 11, 2013
Rated 3 out of 5 by travelmomma confirmed room not available upon checkin
Arrived about 6pm-my confirmed room(2 doubles)was not available told to come back in couple of hours-then told had to take a king room with chaise for my family of 4-husband had to sleep on chaise-very uncomfortable-stayed here in past and loved it but unacceptable that confirmed room was not available.
July 23, 2014
Rated 1 out of 5 by mystic45 This Hotel was very disappointing
The hotel room had dirty water bottles next to the bed we found them when pulling down the covers. Currently there is a flu epidemic which makes this even more disgusting. Lights were very dim, hard to see in bathroom mirror, and very small. In addition our floor was extremely noisy from other guests (specifically non supervised teenagers). We had to contact security several times from 12:30 am until 4:00am. One positive comment the bar staff was very helpful and friendly.
January 19, 2013
Rated 2 out of 5 Disappointed
I've stayed at the Sheraton for years. I was terribly dissatisfied with the apparent overextension of your facility. After checking in two days prior, I was told I had to wait in a line of 200 people to use the elevator to get to my room. By the time I was able to get to my room, my dinner reservations were ruined. We stayed in that night because your elevators/staff were unable to handle the large crowd.
April 2, 2014
Rated 4 out of 5 by MawWorkman Sheraton New York
With the number of hotel choices in New York, I chose the Sheraton New York becuase of the staff. There is Tommy, Momhad and team in the club; Gary to hail you a cab; Matthew, Joy and Cynthia at the front desk, Ernesto in the resturant, and many others that will make your stay in New York a wonderful experience. Thank you all for the wonderful service every week!
July 21, 2014
Rated 5 out of 5 by Kmsellars WOW....SMH
I stayed at the Sheraton Time square for 18 days; first I was told complimentary water would be in my room...NEVER happen.. Not a problem had a couple of cases because we were there attending a national dance competition. Now after my stay I was billed for smoking. Not only am i angry I am quite annoyed NO one in the room smokes...NOONE. check your housekeeper..Half the time she never left any wash cloths. Now Im truly disappointed.
July 18, 2014
Rated 5 out of 5 by MrFan Great location
The room is with a nice touch, and I really like the mirror in the bathroom. Could be better if there wasn't a high rise blocking the view. Staff is efficient when we ask for an extra bath robe. Literally minutes away from broadway.
July 24, 2014
Rated 1 out of 5 by SheratonNY Poorly controlled event
I cannot describe the unpleasant experience I had at Sheraton New York! From the moment I arrived it was not good - room was not ready, I needed wait 15 minutes to have my luggage stored, college kids everywhere - sitting on the floor, taking up all the chairs in the lobby, imagine FL Easter Break mobs. Elevator waits were horrendous at all times in the day. Smoke alarm went off one night at 3:30 AM from someone smoking in their room, loud parties and talking in hallways at all times of night (I should say early AM) and doors slamming. Staff did what they could but, hotel should have better planned the location of visitors and how to move them throughout out the hotel.
In regards to room, I had to have bed changed because there was body hair allover the sheets. Later I found the same situation on bathroom shower.
March 21, 2013
Rated 1 out of 5 by kkenney Complete lack of responsiveness
Hotel itself was terrific, but elevators broke down during my check out. Almost missed my connection home as I was trapped on the 7th floor with luggage and several other hotel guests. We called the front desk several times and they seemed to not know what was happening. They promised us twice that they'd send someone up, but no one came. After 30 minutes we all took the stairs with hotel guests helping me carry my luggage. When we go to the ground floor, we found out that the elevators were down in the entire building. If the front desk had shared what was happening and offered us a solution when we called, we would have understood. It was especially frustrating to see several hotel staff standing around in the lobby while their guests were humping luggage because no one bothered to climb the stairs to update us.
February 16, 2012
Rated 2 out of 5 by Lynn Good Location but not up to SPG standards
I stay at this hotel often for business because of its location but it is in need of a mjor overhaul and training of staff.
The rooms are a box - I'm platinum and they say I'm getting an upgrade- but I'm not- my room is still a box, the bathrooms are horrible, mold on the ceilings, and in the tub, the wallpaper peiling, countertops cracked and you can't even get in the shower without closing door first - its so small. The decor is tired and in dire need of a a reno. The staff does the bare minumum I have never had a bell guy outside help me with my luggage and they are miserable and just lookning for a tip. Check in staff doesn't even check for upgrades- just says no!
January 30, 2014
Rated 4 out of 5 by Dolcerican First Impressions Are Everything....
It was our first time staying at this location in NYC. I have stayed in other locations with higher star rating... guess what ; this Sheraton was fantastic due to the most important element in a hotel genuine, polite and outstanding employees. Matthew front desk manager was outstanding with customer service under the pressure of Thanksgiving eve rush. My card had a security hold, but he did not treat me any different. I called my bank, and the issue was immediately resolved. The guest services department is very lucky to have Dennis. . She was kind, prompt, and you can tell she loves her job.The bell man Erwin provided great customer service You can spend Billions remodeling a hotel , but your employees are priceless. They performed very well under pressure in a though Holiday (Thanksgiving 2011). We will visit again....
November 25, 2011
Rated 4 out of 5 by NY2014 Excellent location
This hotel is in a fantastic location with Times Square and Central Park less than ten minutes walk in either direction. The room we stayed in was a bit tired and could do with a refurbishment, particularly the bathroom. This said, the room was perfectly adequate for what you need in terms of a place to sleep and shower. The staff at the hotel were excellent, and very responsive if we needed extra towels etc'. The concierge was particularly helpful in giving advice. Overall, we had a great holiday and we would stay at the same hotel next time.
July 8, 2014