Rated 5 out of 5 by Dova10 Excellent hotel and service
We had a wonderful stay at the Sheraton Boston Hotel. We took our 6 year old there for a long weekend and she had a blast. Great views from the 26th floor, really nice pool, incredibly helpful concierge and staff, impressive complimentary continental breakfast with terrific views of the river, and little extras like warm cookies and hot cider made the trip even more special. We'll definitely be back.
December 6, 2011
Rated 4 out of 5 by BillN Especially Valuable in Foul Weather
Enclosed access to a major downtown mall makes this hotel an easy foul weather walk to up-end shopping and quality dining. North facing rooms sport fantastic views of Back Bay and the Charles, although others are a bit hemmed in by skyscrapers. My Platinum upgrade executive "suite" was a nice enough bright corner room, but it should be called a "deluxe" single room, 30% larger than a standard one.
November 6, 2012
Rated 4 out of 5 noise factor
My platinum concierge made the reservation and informed the desk that we had a small dog. He is very quiet except that about 8 AM a half dozen workers started drilling for new locks up and down the hall. This woke us up a bit earlier than I wanted and made the dog start and continue barking. I wish they had put us on a different floor with a later start fror drilling.
December 15, 2013
Rated 5 out of 5 by Vlado Club level is high quality
I stayed on the top floors which are Club level. There is a great lounge on the 29th floor. Service is very good. The only drawbacks when I was staying were that one of the elevators to the top floors was not working so the elevator traffic was slow. The card readers also don't work all the time. Room was nice and comfortable, although not very spacious. Fitness center and pool are really good.
December 3, 2012
Rated 4 out of 5 by Mike757 Excellent Pool and Fitness Facilities
The fitness facilities at the hotel are excellent with a large pool that was never too busy when we used it and a fitness centre with all the equipment required.
February 25, 2014
Rated 3 out of 5 by OneValdes Good location
We were in Boston for two days and one night and checked in to the Sheraton for our stay. The hotel was conveniently located close to Fenway Park, Subway stations and within walking distance to shops and restaurants. Room was small for two double beds but it was very clean and the staff was very friendly. I would stay at this Sheraton again and would recommend it to anyone visiting Boston.
August 31, 2012
Rated 5 out of 5 by nesa0025 Thank You
The Hotels hospitality was great and the accommodations where clean, comfortable and modern. My stay was fantastic
February 28, 2014
Rated 2 out of 5 by SHO1 This hotel is a disaster
I found the Sheraton in Boston to be way below expectation. The room was dirty, the bathroom was a mess, the elevators were not timely, the food at the convention was overcooked and poor in quality. It took numerous times to make sure my SPG rewards number was attached to my reservation and I am still not sure it is. The staff was not nelpful and not friendly. It basically was a disaster.
October 3, 2012
Rated 4 out of 5 by KMN39 This hotel is convenient to the Hynes Convention Center
I am not a cold weather person. I was pleased that I never had to go outside while in Boston. The hotel is directly connected to the Hynes Convention Center.
February 24, 2014
Rated 5 out of 5 by Holyman Excellent Convention Site
I was at the Sheraton for an academic convention. Food was provided by an outside kosher caterer, which was excellent and well coordinated with hotel staff.
My ONE and only complaint: I like to exercise late at night and the pool and fitness center are closed from 11 PM to 5 AM, I would have liked it to be open until 1 AM or so, or even 24 hours.
December 22, 2013
Rated 3 out of 5 by Laura68 Elevators are very frustrating!
I was surprised at how extremely slow the elevators were. There was always a long wait and then most elevators that arrived were packed with people.
I was also disappointed by the very small bathrooms. It was accentuated by the low ceilings and lack of fan.
The staff was very professional and friendly, but I would most likely not choose to stay again.
December 16, 2013
Rated 3 out of 5 by bejeabeez average hotel at high price
The common areas of the hotel were nice. The staff was friendly. The room left something to be desired. The bathroom was partially updated, granite counters with peeling wallpaper, pink tiles in the shower and a broken towel rack. While looking for an outlet I found the area behind the bed had not been vacuumed in several months. Overall average hotel charging above average prices.
November 5, 2012
Rated 5 out of 5 by bozack Recent stay during the cold spell
I must say I was very impressed with this property all the way from reception to housekeeping and valet.
As a platinum member I am extra picky and this location certainly met and exceeded my needs. Would be nice to have the lounge open but was told it was just out for this time of year which is OK as they made up for it.
January 10, 2014
Rated 4 out of 5 by MiniMom Boston Blackout
(SVO member/gold status)
We were her for a week long convention at the hotel and Hynes Convention Center. A transformer blew out across the street (I was on the 29th floor club lounge when this happened and got a photo of the event) which caused the power grid to go out thru Thursday when we finally checked out that night. The staff bent over backwards to make all comfortable...brunch, lunch, dinner (box lunch), snacks, water, glow sticks for lighting and vouchers when the food ran out. There was cold water and 2 working elevators. They provided powerstrips on the 2nd floor and lobby for folks to charge phones.
The $30 upgrade for internet and club lounge access is worth it, even though we only got to use it once! Had to request gold bonus. The staff went above and beyond for the situation beyond their control. We are waiting to see if we will be offered a refund or reduced rate for the Boston Black out!
March 18, 2012
Rated 5 out of 5 by Red70 Excellent
Been in Boston many times on business but never for fun. My wife was never there so I wanted it to be special. After reading a couple less than favorable reviews I had concerns.
Thankfully the visit was amazing an the accommodations exceeded expectations. It really made for a fun and memorable vacation for my wife and me. Thanks to the Sheraton and their exceptional staff.
September 10, 2013
Rated 4 out of 5 by C222 Good location, Great staff
I stayed at the Sheraton Boston Hotel while looking at colleges for and with my son. The staff was flexible, informative and attentive and went out of their way to accommodate a late check-out and help with parking. I thought the rooms could use updating, but the beds were comfortable and the location can't be beat. It was very convenient and the service was excellent.
October 13, 2013
Rated 5 out of 5 by heajayjr Great location, friendly staff, OK beds
Great location!! That was the highlight of this hotel stay. The staff was friendly and responsive, although it took cleaning staff three days to remove the dirty room service dishes from the floor outside the door across the hall. The room and facilities were clean, otherwise. I found the bed too soft, but that's personal preference. Great hotel!
December 9, 2013
Rated 1 out of 5 by Jim1966 Terrible Hotel for the Price
I was left disappointed by my stay at the Sheraton Boston. I could hear water running through pipes in the walls routinely. I was placed next to a hospitality suite loudly serving breakfast the next morning. For $46 PER NIGHT for valet service I waited outside for 10 minutes to return my car. Finally, my bed was made with blood on the pillow that DID NOT COME FROM ME.
September 27, 2013
Rated 5 out of 5 by Frozen57 Comfortable, Clean room
Great location in the prudential/copley center.
Room was comfortable and clean.
Fitness center was nice and opened 24 hours.
Bed was comfortable but would recommend turning the mattress because everyone sleeps on the night stand side.
Employees very helpful and nice.
January 29, 2014
Rated 5 out of 5 by Spaniel Boston Visit
Very pleased with the Hotel and location
March 2, 2014
Rated 5 out of 5 by Lildom Should tell people there is $85.00 in taxes per night.
This hotel was great. I didn't know about the $46.00 a night for valet, and the $ 84.00 a night for ALL the taxes.Being from New Jersey and never been to Boston ,we didn't .I would have liked to have been told when I booked it, we were there for a college tour.
Thank you for your time.
Everything was beautiful In the room and it was a great time in Boston.
November 11, 2013
Rated 4 out of 5 by MrGrey Fenway Fitness
PrePaid -20% (could've had 30%!!) - good
Early check-in - 9am - excellent
Starbucks then Bkfast w/WiFi in Lobby - good
Room, size, condition - very good
Battered fridge in room with left-over guest sour yogurt, half-eaten cheese and something burst/wedged in freezer - not so good (tho' service did remove it after I left a note)
Pool - excellent (esp for early laps)
Fitness large rooms - good
Location, attch to Prudential Mall (conv T station) and next to Newbury Street - good
Internet - charge!? (free lobby, and some SPG members) but also PER device! - mediocre nowadays
Room Service, std 2 eggs, bacon, toast Bkfast $25, +15%, +delivery, +admin, + sales = $35-40: yep, for 1 bkfast! - ridiculous
Think that's out there!? Cornflakes $11, + all those same extra charges = $20. Yeah. $20 for a bowl of cereal - no comment
Green scheme to not have sheets/towels changed option, reward w/$5 hotel coupon - excellent
August 28, 2012
Rated 3 out of 5 by MRP76 Poor Swimming Pool
The main reason I selected this hotel was that the pool was long enough to do short laps in. The water quality in the pool was awful. The water was extremely cloudy, indicating that the chloride residual was far below standard. The water also was not filtered well nor had it been back flushed recently since there was hair in the water. It was totally unacceptable.
September 27, 2013
Rated 5 out of 5 by BusinessTraveller670 Great for Conference/Business
Attended and stayed at the Sheraton for a business conference and was impressed by the attention to detail and appearance of all personal and event rooms. My only negative comment is that the room was very warm with no apparent means to lower the temperature. Otherwise the staff and hotel was very pleasant and I would highly suggest the Boston Sheraton to others.
October 3, 2013
Rated 4 out of 5 by BevM Pleasant and Comfortable
This was a great stay. I had a complicated set of reservations for my stay. The staff put them all together before my arrival. I did not have to change rooms at all and was given a great suite upgrade with a beautiful view of the river.
For the most part housekeeping was great. They did forget to give me towels and a bathmat one day. When I tracked them down in the hall to ask for these items, I was told they were already in my room. After some discussion, I was given "extra" towels.
The location was great. The conference facilities were good. The bed was extremely comfortable, and I liked that there was a power bar by the bed to plug in phones.
The desk was small and buried in a corner. I would not ever use it over there Also, the bathroom was so tiny, you had to tuck between the toilet and the sink in order to even close the door. This is a common problem in Sheraton Hotels and should be addressed in the next remodel.
September 21, 2013
Rated 4 out of 5 by JB45 Failure to deliver on reservation
We booked a delux king and on arrival we were told we were getting a delux king room; but upon reaching the room we found it to be a small cramped queen room. Being in a hurry to change and leave for an evening event, we did not have time to return to the registration desk and seek another room. As a long-time SPG member, I am very disappointed by this experience.
December 15, 2011
Rated 4 out of 5 by GabeDavid Business Traveller
Good hotel for business travel to Boston
February 28, 2014
Rated 4 out of 5 by twinsdad Wonderful staff support
I was apprehensive about taking my year-old twin daughters on their first overnight hotel stay ever, particularly to the crowded chaos of Boston Marathon weekend, but the Sheraton staff did their best to make things easier for us. They shifted our room to one that would be easier for the girls, stored our luggage while we waited for the new rooms to be available, and helped us get bottles for the girls from that luggage when the rooms took longer than anticipated. Once the room was ready, they made sure we had cribs, sheets, and towels, and helped us wrangle everything back to the car when we left. I would thank the front desk associate who checked us in specifically, but the guidelines are discouraging use of full names.
The hotel was full all weekend and they could easily have used that excuse to do the minimum required, but they chose to do what they could to make our weekend easier, and we appreciate it tremendously.
April 17, 2012
Rated 5 out of 5 by Littlefish73 Great Location in Boston
We had a fantastic time during our stay in Boston. The hotel staff was very friendly and accommodating. As an SPG member, we were upgraded to a suite on the club level. Although a bit small, the rooms were well appointed and very clean. The view was AMAZING!
We used the pool and sauna as well as the club level happy hour and breakfast. Happy hour snacks were nothing special but breakfast was nice- yogurt, granola, pastries and fresh fruit as well as coffee, tea and juices.
One of the best features about the hotel was the location. It was connected to the Prudential Center so there's your standard mall but the really nice thing is that it's connected to the subway stop so you don't have to go outside to catch the train. It's also an easy walk to Newbury Street with really great shopping and dining. The concierge gave us great recommendations for dining within walking distance. I would definitely stay here on a return trip!
November 9, 2012
Rated 4 out of 5 by lrkr Lovely place to stay
I stayed on the 28th floor with access to the Club Lounge. My room was very comfortable with lots of space. The Club Lounge offerings were excellent! Having the mall right there was great along with the MTA stop for getting out and about. My only negative would be the bathroom - the room is so small that the door barely opens 90 degrees as it bumps into the tub.
March 11, 2013