Rated 4 out of 5 by Donald NPMA Conference
I couldn't get into my room until 7:30 pm because the deck clerk said the room hadn't been cleaned? ALso I had just enough hot water to shower but used luke warm water to shave. The Tv reception on many of the stations was awful.
January 24, 2013
Rated 2 out of 5 by DRP1 Tired Facilities
The hotel has great service but the facility is tired and needs updating. Stained carpets, etc
January 24, 2013
Rated 3 out of 5 by Barney comments
Room was too small. Too noisy. TV did not work upon check-in. Lobby too cold. Restaurants too cold. Service in restaurant took too long.
January 23, 2013
Rated 3 out of 5 by Phil We were very let down
We have stayed at this hotel before, however this time we were very let down. Our housekeeper reported a problem with the toilet in our room, we received a message that this was repaired. Upon returning to our room we realized it was indeed not repaired and notified the front desk. We then were gone for over 4 hours, came back, used the toilet it overflowed, completely flooded the bathroom, my husband was in the shower, we had to use every towel and washcloth in the room to try and keep the water in the bathroom, he didn't even have a towel to dry off with. We were then moved to another room, but no accomadation was made on our bill for the inconvenience.
January 22, 2013
Rated 5 out of 5 by Debbie60 Great Hotel!
During my stay at the Sheraton Raleigh, I left my Nook in my room when I checked out. When I discovered I had left it behind, I figured I would never see it again. I called the hotel and they had my Nook and it is in the mail to me. That's great service and an honest staff!
January 21, 2013
Rated 4 out of 5 by Debbie1441 Great Location
Convenient to downtown Raleigh
January 21, 2013
Rated 5 out of 5 by LHB3 New Year's Eve at the Sheraton
Check in was quick and so was check out. Staff were friendly and prompt to meet requests and answer questions. The food buffet was really good and well attended by staff. The room was nice, clean and comfortable. We were on the 8th floor and had a great view of the First Night Festivities. Would definitely make this a place to stay on New Year''s Eve.
January 14, 2013
Rated 5 out of 5 by Aliciaem Excellent Customer Service & Rooms
Excellent Room, very clean & comfortable. Lots of ammenities, great front desk personal.
January 8, 2013
Rated 3 out of 5 by barack Should have free internet
Free gym, although small, is a real plus; make it exceptional with free internet!
January 7, 2013
Rated 2 out of 5 by CharlotteTravelers Below expectations and past experience
Original room was changed after I was told they had me booked in a handicap accessible room. Company access to club level lounge evidently has been changed. Complimentary wireless only worked after a call to tech support on the night of arrival. It did not work the next morning even with the supplied username and password.
January 4, 2013
Rated 5 out of 5 by atcwill Parking
I parked in the sheraton parking garage and was charged $5.00 dollars by the person that attended the entry, In addition, when I checked out of my hotel my bill reflected a 6.00 dollar charge twice on my bill. I rented two rooms paid with different credit cards and was charged 6.00 dollars twice on both bills, which I paid. That was in addition to the 5,00 dollars I paid to the parking attendent. She said I would not be charged by the hotel. I was there 31 DEC2012 until 1 JAN 2013
January 4, 2013
Rated 5 out of 5 by Croninnc New Year's Eve
Raleigh Sheraton is in the center of action for Raleigh's First Night celebration. Hotel security was great, but not obtrusive. We enjoyed the festivities on the streets, but then the warmth and security of the Sheraton. Staff very friendly and helpful. Hotel exceptionally clean as always.
January 3, 2013
Rated 2 out of 5 by cmacola Ok, Not Great
Disappointed, but might stay there again. For the price we had to pay (7000 Star Points), I am surely thinking I did not get my value's worth. (We could spend 5000 to stay in Myrtle Beach, on the beach itself, in the summer time, and it is nicer there.) I was disappointed in the location in Raleigh, as it was not in the best part of town. Furthermore, I was disappointed in the parking garage. It was not the safest, and very gloomy looking. I did not like having to park there. We only stayed for one night, but I was definitely concerned about the safety of our vehicle. I am also a little bit upset that there was no continental breakfast for the price we had to pay to stay there. The prices at the restaurant in the lobby were outrageous, so we had to go somewhere else to eat.
On the positive side of things, the staff was friendly, courteous, and accomodating; which I have come to expect at a Sheraton hotel. I can not give a complete and accurate review of them because we were not there very long, but they seemed good.
Overall, I give the hotel a 5 out of 10.
December 25, 2012
Rated 1 out of 5 by Jessl Avoid this hotel
Hotel staff standards are very low.
The hotel staff advised incorrectly to cover up why a certain function was not open in the morning....
December 21, 2012
Rated 5 out of 5 by Himel Excellent all around
Everything was equal to or better than expected. The only thing to improve on is hot water dispensers for making tea instead of using coffee maker for hot water. This is also true in the cafe. Coffee makers should not be used because it flavors the tea.
December 19, 2012
Rated 3 out of 5 by PCaf Not up to standards
Pro's: Location, facilities, staff helpfulness.
Con's: Room rug stained, toilet bowl much too low, definitely could use overhaul.
December 18, 2012
Rated 3 out of 5 by KimcMc Kimc
Bathrooms are small & shore water would turn cold.
December 12, 2012
Rated 3 out of 5 by Hello123 Sheraton Stay was ok
When I first arrived, I was not greeted by anyone. The young man that did help me was not very personable at all. He stated my pay and gave me my card, he did not show me where the elevators were, or talked about any of the amenities. He did not tell me to enjoy my stay or anything. I had to initiate the conversation which is not what I am used to when paying $129 per night. However, the next morning, with a different staff, I was greeted much nicer. I wish I new the young lady's name but she remembered mine when I was checking out. The rooms did not have a microwave or refridge which bothered me too. The hotel in itself is nice and convenient to the convention center which is there my training was held but other than that, it was an ok stay.
December 10, 2012
Rated 4 out of 5 by David70 3 Day Stay
Stayed Saturday through Tuesday. My only complaint was barely lukewarm water for my Monday morning shower.
December 5, 2012
Rated 5 out of 5 by kbg7 This hotel and staff is very accomodating
This hotel is in a great location for business meetings with very easy access
November 30, 2012
Rated 5 out of 5 by Hopper1 Delightful Stay
We were delighted to be greeted warmly and enjoyed our entire stay at this beautiful downtown hotel; the excellent top floor room, restaurant, club lounge with excellent food/beverages, attentive lounge manager and wonderful room service!
November 26, 2012
Rated 4 out of 5 by CaptainMarco70 Overall solid..... but....
The hotel itself was as expected. The staff was OK....
The room smelled a bit musty...
November 17, 2012
Rated 3 out of 5 by Fife2012 OK
This hotel has a nice atmosphere and the room is well decorated. The bed and pillows were great and th staff was friendly and helpful. However, it lacks some of the basics that some other hotels offer such as: there is a daily charge for wifi (many other hotels include free wifi), there is a daily charge for parking in a garage that could have been cleaner, there is no frig or microwave in the room, there is no free breakfast.
November 12, 2012
Rated 3 out of 5 by nytraveler11 Get To Know Your Market
This was my first visit to Sheraton Raleigh and I was very disappointed when I checked in at 8:30p on a week night the desk clerk said "I'm not from here so I can't help you" when asked a simple question about where to find a mall locally.
In addition my colleagues who aren't SPG were placed on the club level, I wasn't offered this option or told about it. So much for "gold" at Sheraton.
November 11, 2012
Rated 5 out of 5 by laniebug This hotel is convenient to downtown
This was a pleasant place to stay. The only problem is paying for parking and the water drained slow in the tub. My co-worker was there for training and we had an awsome time. Very friendly staff.
November 9, 2012
Rated 3 out of 5 by orthovettech Good Location
This hotel has a great location but the staff all have less than great personalities. All but one person acted as though they had better things to do than to help us by answering our questions like where the best restaurants were and where we could find family friendly night life.
November 7, 2012
Rated 5 out of 5 by Blueboy Recent Stay Review
Resturant is a little pricy. Also, I would have liked to have a free coffee station. The room coffee pots just do not get itl
November 7, 2012
Rated 5 out of 5 by Joanne53 Great hotel
Excellent location for our conference, the hotel staff could not have been more helpful and friendly. Facilities were great at reasonable cost.
November 6, 2012
Rated 5 out of 5 by kast hotel with great qualities
Had a great stay, and bed was wonderful, wish I had one like it.
November 6, 2012
Rated 4 out of 5 by Sametimenextyear Very nice place to stay
I enjoyed my stay very much. The room was clean, the bed was comfortable and most of the staff were very polite. The club lounge was a great place to go relax and enjoy a glass of wine. I can definitely see myself coming back to this hotel.
November 6, 2012