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Rated 3.8 out of 5 by 470 reviewers.
Rated 1 out of 5 by This hotel was disappointing no restaurant no refrig.no valet parking no bible no newspaper Staff couldn't give correct directions torn lamp shade April 8, 2013
Rated 5 out of 5 by This hotal has great rooms The room are big and comfrotable. Nice TV. Bed was clean and very comfrotable. Room services was good. Food was good. February 11, 2013
Rated 5 out of 5 by Great experience Friendly employees at every interaction, even when things got busy and a little crowded because of a big conference. April 1, 2013
Rated 5 out of 5 by wireless Internet Wireless Internet very poor. Hope that improves. Everything else was prefect. Will always recommend this hotel. November 4, 2013
Rated 4 out of 5 by Please provide queen size beds instead of dbl beds. Front desk staff was excellent, they gave me ideas on where to eat as well as the best direction to Crabtree Mall. April 8, 2013
Rated 5 out of 5 by Great location and great service Easy access to downtown buildings and restaurants. Staff were very courteous, rooms were clean and comfortable. April 5, 2013
Rated 3 out of 5 by No air conditioning There wasn't any air conditioning in our room. Very hot and uncomfortable. No Resturant . Under construction. June 10, 2013
Rated 5 out of 5 by Very safe and comfortable I stayed with my daughter and I really like the room key pass in the elevator. The room was very comfortable. March 2, 2013
Rated 4 out of 5 by 3 Day Stay Stayed Saturday through Tuesday. My only complaint was barely lukewarm water for my Monday morning shower. December 5, 2012
Rated 4 out of 5 by Mold in the bathroom. An otherwise good stay was marred by mold in the shower. I reported it but the issue was not resolved. October 22, 2013
Rated 3 out of 5 by General Juice Hotel was average at best. Charged me $1.50 for ice with a shot of scotch. First time ever for that. November 4, 2013
Rated 4 out of 5 by Great location 4th year staying at this hotel for same event. Everything was great even with the renovations going on. April 15, 2013
Rated 5 out of 5 by This hotel has great comforts The beds are comfortable and the bathroom was roomy February 12, 2014
Rated 5 out of 5 by Great Stay Everything about the hotel and the staff was professional, fun and inviting. Great Job!! December 17, 2013
Rated 4 out of 5 by Comfortable room, good security, and good location The front desk staff were competent. The room is comfortable. Good security and conveniently located. February 9, 2013
Rated 4 out of 5 by Nice Hotel Very good hotel for downtown business, or for a place to drop after a downtown event. December 24, 2013
Rated 5 out of 5 by Great updates! Every year, on our way to Orlando, we make a pitstop at this hotel. It was a bit costly, 700 points. August 3, 2013
Rated 5 out of 5 by Sheraton Raleigh Excellent Stay The Sheraton Raleigh consistently provides an excellent room and fantastic customer service. November 26, 2013
Rated 3 out of 5 by Charge for Wireless Note that this hotel charges $10 per night for access to wireless internet. That's just ridiculous. February 11, 2013
Rated 5 out of 5 by staff the people tending my room were very attentive. I appreciated their professionalism and quickness. October 3, 2012
Rated 5 out of 5 by Great location with excellent staff The rooms were comfortable and well decorated. The breakfast was great and the staff outstanding! June 17, 2013
Rated 3 out of 5 by house keeping house keeping no towels when i arrived and diddnt clean the room the next day December 30, 2013
Rated 2 out of 5 by Tired Facilities The hotel has great service but the facility is tired and needs updating. Stained carpets, etc January 24, 2013
Rated 4 out of 5 by overall stay The hotel met my needs and I would stay there again. It was centrally located for my purpose. November 3, 2012
Rated 2 out of 5 by Disappointed My family stayed two nights. Upon check in my wife asked for a room upgrade as promised to SPG gold members, based on availability of course. She was told by customer service rep at check in that she did not have time to check to see if a room was available at the club level...at least gave my wife a key to club lounge Room was small, bathroom was so tiny that I barely opened the door. Bed made noise everytime I moved, sheets/blankets were like cheap plastic...it rustled and made noise all night as I tossed and turned. I asked for a rollaway bed and was told that it would not fit in my room and is a fire hazard?! Ate breakfast at the restaurant downstairs Friday morning...chef made wrong omlet (they were not busy as matter of fact we were the only guest the whole time). He did remedy by making the correct one but it was already too late...I was full from eating my kids pancakes. Friday evening, visited club lounge. Lady working there was extremely friendly. We were very thankful. Visited the lounge again Saturday morning before checking out, a different lady working was very rude. My wife and I had our wedding reception at Raleigh Sheraton 9 years ago. We visited the hotel with our children to celebrate. Even back then we were wronged by not being given the presidential suite promised to a wedding couple. We were not checked in on time, got in late night just after the reception and left the following morning...barely remember what the room looked like. I am a SPG gold member and vacation property owner...not having great experience from Sheraton Raleigh April 20, 2014
Rated 5 out of 5 by Great hotel for convention center meetings Great location for convention center and access to downtown restaurants and nightlife October 28, 2013
Rated 3 out of 5 by Raleigh Sheraton Hotel met overall expectations. SPG Club was disappointing - poor amenities and features. November 5, 2012
Rated 5 out of 5 by Excellent Customer Service & Rooms Excellent Room, very clean & comfortable. Lots of ammenities, great front desk personal. January 8, 2013
Rated 4 out of 5 by This hotel has great staff The stay was pleasant experience but I feel that the rooms/bathrooms need more updates. October 29, 2012
Rated 4 out of 5 by Exceptional Stay We were welcomed to the hotell and were relaxed throughout our whole stay - no hassles. February 25, 2013
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