Rated 5 out of 5 by BillyJoeBob69 A very good choice
The hotel facilities are quite nice, and the amenities are top-notch. It is in a very convenient location. The staff was amazing!
July 18, 2014
Rated 5 out of 5 by Marie42 This hotel was excellent in every way.
The hotel was all we expected and more. It's location was excellent---close to all major attractions in which we were interested. The cleanliness and comfort of the rooms was wonderful. Even the make-your-own coffee in the room was delicious. The concierge was always avaliable---and the computer to obtain and print boarding passes was easily accessible. All in all, we couldn't have asked for a better hotel experience, and will gladly recommend this Sheraton Downtown Seattle.
September 7, 2012
Rated 5 out of 5 by lulu777 good location
good location and nice accomodation
July 22, 2014
Rated 1 out of 5 by JustJill Terrible Experience
We did not know our parlor room had no dresser. The keys needed to be changed at least 2 times a day, the worst was the embarrassment we were caused because check in process was never conveyed to the proper person. Our room was being paid for by the organization paying for many other rooms and the hotel actually called the CEO of our conference to tell him that we did not have a valid credit card on file. Three other people were also told and we were thouroughly mortified.
August 25, 2012
Rated 3 out of 5 by Unsatisfied2157 Underwhelmed
Sheraton has always meant great value and high quality of service/ hospitality. I'm not saying that my stay wasn't okay - it was just that. The staff were courteous and professional but overwhelmed by the volume and the quality of service suffered. We weren't offered Club rooms upon checking in and the swimming pool was overcrowded and we waited 40 minutes for towels to be replenished. Seattle is a favorite destination for me but I'll be staying somewhere else next time.
January 3, 2014
Rated 5 out of 5 by Gregory2014 Excellent Customer Service
I stepped outside my room shortly after arrival at the hotel to familiarize myself with the location of the stairwell, ice machine, and general floor layout. When I started to return to my room, I could not locate my key and contacted customer service via the telephone near the elevators. Mike Lewis answered the call and was extremely helpful in assisting me in gaining entrance back into my room.
June 7, 2014
Rated 4 out of 5 by lake Tim's Review
One of my biggest pet peves is to walk into to what you think (by looking at the lobby) a room and the lamp shades are all crooked and night tightened down and for the type of hotel the Sherton is I would have expected much nicer furnishing in the room. It also appears that when I called in previous to my stay and had the room extended for an additonal day that did not happen. Also had to call front desk regarding food, garbage and dirty dishes on the 31 floor lobby area.
August 27, 2012
Rated 5 out of 5 by CarolinaEarl Jeff S.
Great Location, very close to the convention center
July 21, 2014
Rated 1 out of 5 by bwbb Very Disappointed
Can't adequately explain how disappointed I was with the service at Sheraton Seattle. We notified the hotel of a late night arrival for a club level room and experienced a late night surprise upon arrival. After pulling our luggage upstairs to the 22nd level we opened our room to find both beds had recently been slept in. After called to complain we had to drag our luggage the a 12th floor room in the opposite wing of the hotel. Service was non-existent at this Sheraton.
August 7, 2013
Rated 4 out of 5 by Binnsyboy Luke warm shower
This hotel is in a prime position for the city of Seattle. The staff are attentive, friendly and welcoming. The hotel was very busy, thus producing a great ambience.
My room was great, comfortable bed, quiet room. Un-fortunately the shower wasn't very hot, at best I would describe it as warm. The shower had plenty of power and was very clean. The receptionist said she would send up an engineer, before I checked out the shower wasn't any better
April 28, 2014
Rated 5 out of 5 by VancouverGolfer Now I remember why I stay here
The Sheraton Seattle has it all: location, amenities, service and quality. Situated in downtown Seattle, you can literally walk (or run if you're into that) to all of the major attractions. The Fitness Centre and Pool are great and the views from the 35th floor are breathtaking. The staff are courteous and SPG members are treated especially well. Overall the quality of stay was fantastic.
June 9, 2014
Rated 3 out of 5 by DrMags Unaccomodating
I went for a conference as a funded guest. I had a video chat meeting requirement for one hour in the morning (9-10) and I couldn't be in the lobby of the hotel, and the rest of the entire day (until midnight that night) I would be at the convention center. I have over 27,000 SPG points and am 10 stays away from gold membership (of 25). I feel like an hour of complementary internet is not a huge request. However, that is not what I am venting about, it was that the manager said it was not possible to apply complementary service in the room. As a computer scientist, as a guest in other sheratons, I know that it IS possible. The inaccurate information given by the manager was frustrating. I did change hotel rooms the next day. And I would advise you to look around just a little bit more to find a more suitable hotel.
October 17, 2012
Rated 4 out of 5 by deceit Website for this hotel was misleading
Website stated there was a Jacuzzi along with in-door pool. there was no Jacuzzi. I choose this hotel out of a choose of 3 hotels in the area, partly because of what the web site stated this hotel had available for their guests. i felt deceived. I had received a reminder of my stay 7 days before my arrival and again this reminder had the Jacuzzi in it. Because of all the walking that is done in Settle, the Jacuzzi was very much missed. And the small pool was very cold.
June 28, 2013
Rated 4 out of 5 by Sports2014 Great location
Great hotel, except had problems getting the HD channels on TV 2 of the 4 nights there. Staff tried to correct but not successful.
July 16, 2014
Rated 4 out of 5 by jetlag1 Comfortable and clean. Staff very friendly
The check in line was out the door, but moved fairly quickly. The staff was very courteous. The doors bang closed and walls are thin, so I frequently wakened during the night. The staff was very apologetic and at my request a fan was delivered to my room for white noise.
The food is good - however it would have been nice to have either Seatlle's Best or Starbucks coffee in the restaurant. I didn't care for the restaurent coffee.
The meeting rooms were comfortable.
June 27, 2013
Rated 2 out of 5 by tanharsh Lacking of a SPG hotel
I stayed for 10 nights at the Sheraton Seattle. I am an SPG Gold member, and have been for the better part of a decade. I have stayed in SPG hotels in Asia, Europe, Australia, and North America and this was one of the worst. It's old, the rooms are worn down, the bathrooms are poor. All in, a poor experience. I was not treated with any special care, I was given what I believe was the most basic room. The staff were pleasant but I would not come back if I had a choice.
March 7, 2013
Rated 4 out of 5 by suziqqqqq SLEEPING IN SEATTLE
Held our 3rd annual mommy/daughter weekend at the Sheraton Seattle this year -- very impressed. It was an exceptionally busy weekend for this hotel, considering that it was an all-out frenzy for the public to see the gorgeous gingerbread displays, and there was the annual Jingle Bell run, as well as many corporate holiday parties held at this hotel. The staff was very helpful, courteous and professional. Our room was very clean, and the bed was very, very comfortable. I am amazed that our room was so quiet all evening long! We slept like babies! Also, we took advantage of the swimming pool and jacuzzi. That, too, was very clean and very comfortable. There was a feel of "casual elegance". I will recommend this hotel, and we will be coming back next year for the same special mommy/daughter weekend. Thank you, Sheraton!
December 12, 2012
Rated 3 out of 5 by hht2 Needs to get train their staff to problem solve.
I seemed to have problems almost every day with this Sheraton. The hotel was nice (except the broken pool...) but the problems with the front desk were continuous. Even though most of the issues were small, no one ever said they were sorry. I was inconvenienced every time I had to go down to the desk because my key stopped working, or the wifi wanted to start charging me even though it came with my rate, or the pool was closed and no one knew where another pool to swim was (I am training for a race and needed to swim).When asking for a restaurant reservation, we were told over and over again to just eat at the hotel. The straw that broke the camel's back was the final day. I was mysteriously "checked out" of my room at 4 am. So when I went to get coffee, I was locked out. Again, no one apologized, they suggested that I forgot I checked out of my room! Ugh! There are lots of hotels in the area, so unless there is some change, I wouldn't stay here again.
June 24, 2014
Rated 5 out of 5 by Sheronc Excellent Customer Service and accomodations
Sheraton in Seattle is our #1 choice when staying in Seattle. Great customer service, atmosphere and great location to all our downtown must see attractions.
July 14, 2014
Rated 4 out of 5 by thefoos Great Hotel, Bed worn out
Great staff and very clean room. Only issue was King Bed - mattress sagged which did not provide the back support I need.
July 16, 2014
Rated 4 out of 5 by elizabeth2 Fabulous connectivity but needs another bar
This is a superb hotel, beautiful, clean, and with a terrific staff. I was especially delighted by the comfortable spaces to plug in and connect laptops/wifi. But when packed with conference goers, as during the recent AWP, bar service needs to be extended into the lobby or another bar needs to be added. The lobby is a large and comfortable space to relax with friends apart from the lounge crush, but the single bar was impossible to reach to order drinks..
March 2, 2014
Rated 4 out of 5 by Damebovary Great!
My toilet got backed up, randomly, during my stay. Staff not only fixed it right away, but it was done while I was out at dinner, so I wasn't inconvenienced at all. Sometimes it is things like that - a bad thing happens, but the key is how staff respond. And i felt very taken care of.
PS Would have liked to have had free Wi-fi in my room. Lobby got kind of noisy for checking email and I didn't want to pay for it in my room, even with SPG discount.
April 3, 2014
Rated 5 out of 5 by SalesLady July seattle Trip
Great place to stay on business...if you can get a room.
Fed Ex on 2nd floor very good....asset.
July 16, 2014
Rated 4 out of 5 by Kate Very comfortable and clean
The room and overall atmosphere of the hotel was excellent. Clean sheets and bathroom, nice view, very convenient to Pike Place Market and the rest of downtown, including buslines to go a little further out. My only complaint would be that free wifi should be offered in-room. I do appreciate that computers were available in the lobby area with internet access, but if I am paying that much for a hotel room it is my expectation that wifi is included in the price.
March 1, 2013
Rated 5 out of 5 by NAW72 Hotel and City wonderful
Hotel: Chose the "Green Option" for first time. 1) Did not realize that we would not even have our trash cans emptied. Normal room trash cans were very small. 2) Did not have any blue recycle bins in room. 3) Request for clean towels about mid-week delayed but received. Almost positive we will not choose to "Go Green" next visit.
Beds were heavenly...most comfortable mattress we have ever slept on!
View from room - rooftop and another high-rise building.
The City: 1) Overall...loved the location...you could walk anywhere. 2) The number of street vendors, beggars, out-of-work people on the downtown streets was truly overwhelming, and sometimes scary, in such a beautiful, vibrant city. Hated to go out of hotel by the end of our week there.
We were so fortunate to have absolutely perfect weather while we visited Seattle.
August 10, 2013
Rated 5 out of 5 by Cyn714 This nice hotel is conveniently located with a terrific restaurant.
I was very pleased with this Sheraton. I was not in the main tower but very pleased with my room and the accomations. The staff was terrific. I was also impressed with The Daily Grill, which had a great Sunday brunch. I also enjoyed the wi-fi in the lobby with comfortable couches and working areas.
June 27, 2014
Rated 5 out of 5 by SteveS54 Great facility and staffs
This Sheraton Property is in a great location and provides excellent service and comfort. Staff were very attentive and responsive from check-in to check out. The hotel facilities were also very accomodating with regard to the meetings I attended.
July 3, 2014
Rated 1 out of 5 by Peeyush Horible Experience during checkout process
I had a horrible experience during checkout where I was charged wrongly. When I contested, they told me that the invoice will be corrected but it is 14 days and I still not have received anything despite multiple follow ups. I will not recommend this hotel to any of my colleagues now and would suggest any of the guest who had already made such a mistake that they should recheck the invoice and not make any payments till correct invoice is shown to you
February 13, 2014
Rated 4 out of 5 by Ashleyh48 Nice, clean hotel
Hotel room was clean, size was great. Staff was very accommodating.
July 16, 2014
Rated 5 out of 5 by jwcam Nice!
We enjoyed our stay at the Sheraton, and will stay there again. The food and service at the Daily Grill was excellent. The room was nice, and checking in and out was easy.
July 10, 2014