Rated 2 out of 5 by 22Feb14 The staff was overwhelmed.
This was the 4th week I've stayed at this property. This week, the staff was overwhelmed by the seemingly large crowd of winter vacationers. The heat in my room did not work. I asked twice to have the heat fixed. It was apparent that a tech looked at it however did not fix it. The room became uncomfortably cold for 3 nights. The food in the executive lounge was constantly depleted. Even such staples as water and sodas were totally taken. It was apparent that family groups who had access to the lounge were coming in and filling their coolers with drinks, snacks and sodas to take with during the day.. My questions is whether the management uses "access to the lounge" as a sales tactic to draw in people who don't have SPG status??? this make's it very uncomfortable for business travelers who are platinum status to have to put up with the obnoxious kids in the crowded lounge. At the onsite restaurant, the first thing the waiter let guests know was which items were out of stock from the menu. Once an item was ordered, the waiter disappeared for what seemed like an eternity only to have them return saying sorry I had to deliver a room service order. Why are room service orders more important than people waiting in the restaurant? Even a wait of 15 minutes to have a waiter acknowledge my existence in the restaurant was extreme. 25 more minutes just to have him bring my drink order was ridiculous. This hotel has the potential to be nice, however the staff seemed overwhelmed as to how to resolve problems. Yes I did get extra SPG points, but what good are they as opposed to freezing in an under maintained room, just because the staff doesn't understand how to do maintenance, or going to the lounge to grab a quick bit, and it taking an hour plus just to get a drink......
I've booked here through April, however I'm cancelling going elsewhere. They just don't seem to care to do better. They seem to value 1 or 2 night families instead of 3 or 4 month business travelers. I would like to be contacted by the highest ranking member of management. You should know who I am. I'm the one that brought all these issues to your attention via the manager on duty on several nights........or did they really loop you in to these problems??????
February 24, 2014
Rated 4 out of 5 by miaamico1 Staff was Great!!
Hotel nicer than expected. Staff was courteous and friendly. Ate at restaurant. Service was good but food could be better. Husband ordered mac & cheese it lacked flavor. Cheese in onion soup was hard and flavor was odd. .
September 4, 2012
Rated 2 out of 5 by Mylo7 Hotel close to Colleges
Unfortunately we were put in a room that was next door to a conference room. The people were loud, until after 10pm and beginning at 5:45am the following day. My daughter's bed was sunk in the middle. Needs work.
July 1, 2013
Rated 1 out of 5 by Dmanofwindermere Big Let Down!
Hotel waaaay overdue for remodel. Club level seemed like a regular floor and club lounge worthless.
Main restaurant breakfast service slow and expensive...my family left without eating the third day.
October 1, 2013
Rated 1 out of 5 by Lande Unacceptable
The hallways walls carpets & elevator are so delapadated and disgusting that when I got t my LESS than great Starwood Gold room, I was looking for bed bugs etc.....,.fortunately I didn't find any
October 5, 2013
Rated 3 out of 5 A few things need work
1) the stairwell/hallway carpeting is dirty & worn and need replacement
2) Monday night football is on ESPN...for some reason ESPN was blocked out. You need to ensure access to regular NFL, NHL games
September 18, 2013
Rated 3 out of 5 by hairysituation bathroom dirty
I wanted to give a better review but my bathroom was not clean. I woke up early to take a shower and found long hairs and some ones elses used sponge hanging in the shower. One thing can ruin your whole stay.
February 24, 2013
Rated 3 out of 5 by jmp61 This hotel needs a make over at many levels
They are actively renovating this hotel and I will be back in a year to see how they did, but I was very disappointed in our much they let it get run down. Not the quality I am accustomed to at a Sheraton.
July 21, 2013
Rated 3 out of 5 by JF287 Reused plastic cups
The plastic cups in the bathroom were wrapped in plastic, but not sealed. They were slit down the side. It appears that the cups were simply placed back in the plastic wrap and tucked in at the top. Gross.
August 13, 2012
Rated 4 out of 5 by johng57 Great stay
A very nice hotel, great bed, roomy bathroon, the only set back are teh work out facilities and teh pool. This hotel used to have hot tub but they removed it. The staff is great and location can't be beat
May 10, 2012
Rated 4 out of 5 by MichelleHal Some great staff; some not so great
When we checked in, our room wasn't ready, even though it was almost 3 PM. The gentleman behind the counter was not very friendly or accommodating, and made us feel like we were imposing for even expecting it would have been ready. When we came back hours later to get our room key, he took a phone call from a customer who was having a hard time placing a call from the phone in their room. Because we were standing waiting for our key, we overheard his side of the conversation, and he was very abrupt with them, telling them that they just needed to follow the instructions on the phone. He didn't offer more help; he simply hung up the phone. His demeanor definitely put a negative spin on our check-in process. Usually, we enjoy our stays at Sheratons....this looked like it was going to be an exception.
However, the next morning, the woman at the front desk was very sweet and very friendly, and her demeanor changed our perception of this Sheraton. We had said to each other the night before that we'd never come back to this Sheraton, but after her welcoming attitude, we changed our mind.
June 20, 2013
Rated 4 out of 5 by dawn35 comfy beds
The best part of this hotel were the beds, very comfortable!! The cyber cafe was another nice amenity. The only disappointment was the coffee in the room...creamer was sour and there wasnt enough sugar.
December 17, 2012
Rated 4 out of 5 by Shelley89 Hotel is good but restaurants need some help
This hotel was relatively clean, staff were very pleasant and it is convenient to the college we were visiting. The only negative I have to speak of, and it was a big one, was the lack of staff during dinner and breakfast. We stayed overnight one night, arriving after a very long drive. Being that it was bad weather and we were somewhat tired after the drive, we decided to eat at the hotel restaurant for dinner. We waited at the door for quite awhile with no staff in sight (except for the bartender who did not acknowledge us as he seemed busy). Finally, a waiter entered the room and explained we could sit where we would like. For about ten minutes, we watched this waiter do everything by himself, taking orders, cleaning tables and delivering food. The delivering food part seemed to be very inconvenient as he had to leave the restaurant entirely to go get the food and bring it back. Eventually two other people showed up, one was in the same boat as the waiter but the other was barely in the room for a minute before disappearing again. When our food was brought to us, one meal was correct, one was incorrect. I had to wait an additional 20 minutes or so for my meal to be reordered and delivered. In all, dinner for two lasted well over an hour and a half. I do not blame the staff to some degree, they were apologetic and were obviously working very hard. Breakfast the next morning was even worse. We were on a somewhat tight schedule, waited quite a while to to even see a staff member, again told to sit where we would like but with the long delay, there were approximately 6 parties all sitting at the same time. I only saw two staff members the entire time we were there. I even explained we would like to order as soon as possible because of the time restraint. The waitress brought juice and coffee and explained she would be right back for our order. That never happened. She was running around taking other parties orders, even those that sat after us. After waiting about a half hour, we waved down the other waitress and explained we could not wait and needed to leave. She again was apologetic but I have to say, this really ruined our morning and left us with no breakfast with a busy day ahead. My suggestion is to please have additional staff available and also consider offering some sort of grab and go breakfast items like muffins or such for those that don't have the ability to spend an hour and a half on breakfast.
February 23, 2014
Rated 4 out of 5 by WelshGuy Butlington stay
Staff were exceptionaly helpful - Amber, Dan, etc. Hotel in process of a needed remodeling. Room was fine but common areas showing age. Lobby and food services area are fine.
October 18, 2013
Rated 3 out of 5 by CharleyP Burlington
Very nice hotel, great staff. Rooms seem a bit 'tired' and in need of a freshening.
Furniture, drapes and bath room could all use an updating.
Being pet friendly is a plus.
Staff very, very good.
July 29, 2012
Rated 3 out of 5 by Nikkie60 Ideal location
The hotel is idealy located, rooms are big and comfortable, very hospitable. Our only complaint is the room does not come with a fridge you have to order it at an extra cost. That is unheard of.
December 19, 2012
Rated 5 out of 5 by Liz63 Sheraton Burlington Vermont is Great Place to Stay
The staff was the best! Always smiling and so very helpful. Sheraton Burlington Vermont was delightful. Enjoyed the Club Room and the close proximity to all the happenings in Burlington. thanks!
November 13, 2012
Rated 2 out of 5 by PJB1 Less than satisfactory
Room had 2 lamps (both unplugged) and one clock - but only 2 nearby outlets. Asked for extra towels - had to call twice. The second day - no extra towels again! Expect more from a Sheraton.
April 29, 2013
Rated 1 out of 5 by Ankush The staff is not helpful.
Over priced!!! when there is an issue staff / general manager not willing to return your call to discuss the issue.
Watch what they charge you and not provide you with an invoice. SAD:(
July 25, 2012
Rated 5 out of 5 by Don62 Wonderful trip
Stayed for two nights, hotel was great. Staff were all very helpful and pleasant.
Room wasn't ready on our arrival, but was ready by 3:00 p.m. Very convenient location. Had a great time.
October 14, 2012
Rated 5 out of 5 by Ladyrunner Great personnel
Billy in the restaurant was very friendly and helpful. He went out of his way to get me a cup of coffee for my husband and an interesting conversation. He started our day off right.
July 23, 2013
Rated 3 out of 5 by AJNYC Checkout
I am a regular visitor and I find it amazing that desk staff never asks how my stay was when I am checking out. A smile and direct eye contact would go a long way.
October 10, 2013
Rated 2 out of 5 by Zra34 Hallways are wrn and depressing
This Sheraton needs a face lift. carpets are worn and dirty. Halways are dingy. My daughter is a student at UVM and I will stay at another hotel as I visit her over thenext 4 years.
November 19, 2012
Rated 2 out of 5 by Burl13 A Little Disappointed
* Beds sagged
* TV Remote not operating
* Coffee Maker in room made disappointing Coffee
* Breakfast overpriced - a selection of fresh fruit, yogurt, and one coffee $26.00
September 6, 2013
Rated 1 out of 5 by Kristin2013 Disappointed
We stayed here for a soccer tournament. We have stayed at a Sheraton before so expected the same type of facility (clean, comfortable, etc). When we arrived the hotel was very outdated and the hallway and rooms had a foul odor. Upon looking at bed and sheets when we arrived as we always do, there were dried boogers (for lack of a better term) on our sheets. The floor was covered with crumbs. I called and they switched our room. Our new room had open window so as I went to close it I saw that there was no screen and the window casing itself was disgusting and dirty. The room is tiny, barely able to walk around. Again, it was outdated and smelled odd. The bathroom was small and the shower was uncomfortable for an average sized adult to comfortably shower. We are not picky about hotels, clean and comfortable are the only requirements I have and this hotel met neither. The pool had a light inside that was broken the entire time we were there. It was literally floating, broken, in the pool. I never review hotels but this time I felt I had to because I was so unbelievably disappointed. I would not stay here again.
June 17, 2013
Rated 5 out of 5 by ToniAnn This hotel has friendly, welcoming staff
I stayed for one night and was welcomed as if I was a known guest. Staff were friendly and made my short stay easy and my start to my workday very pleasant. I will return.
August 12, 2013
Rated 5 out of 5 by GRAMMAJ Kid friendly
Although the hotel is a conference center and appropriate for business travelers, my grandchildren were welcomed. They loved the pool, and we felt comfortable in the facility.
October 16, 2012
Rated 2 out of 5 by team3 This hotel is good but.......
Hotel was beautiful and they gave us a good rate with a upgrade. But the sheets on the bed were dirty..no excuse for this and were not replaced until asked for the second time
December 4, 2012
Rated 3 out of 5 by Mcmreal Good Service
This hotel is clean and nice but needs remodeling. The floors in elevator were all cracked and the entrances to various parts of the rooms were far from everything
September 10, 2013
Rated 2 out of 5 by shannon27 not good service-
Was not given the corporate rate that we have, had to pay for internet, I asked the desk to give me the corporate rate and was told, "Sorry I already charged your card"
August 5, 2013