Rated 5 out of 5 by Nick45 Lovely time spent at the Universal Sheraton
Spent 9 nights at the Universal Sheraton. It was great! the staff were fantastic. Would definately go back and recomend to anybody looking to stay in LA.
August 20, 2012
Rated 4 out of 5 by Beano Great location and Staff
Fabulous 4 days at this hotel, great bar staff(especially the twins) and Ceaser, great location and cosy bar. Only down would be no free WiFi in Roms
September 19, 2012
Rated 4 out of 5 by NE01 1st Stay
This was my first time staying here, hotel and room were nice and clean. I read the reviews and it was what i expected. Hotel needs to be updated.
February 25, 2013
Rated 5 out of 5 by eva33 Great place to stay!
This hotel is so clean and smelling good! Nice room with the view and clean scented bedsheets, definitely will come back here on my next trip to LA!
September 25, 2012
Rated 5 out of 5 by paucho0605 Location, Location, Location
Hotel is in the mist of everything related to the Universal Studios and has a great welcoming feeling from the bellstand to the Front desk team.
November 11, 2012
Rated 4 out of 5 by kmcgeev Good option
This hotel was a great option for my trip, was only there 24 hours so I didn't get to enjoy all of it's features but the pool area looked nice
October 29, 2012
Rated 3 out of 5 by Travel1115 Hotel is good
Overall stay was very nice, however they do have many basement and first floor rooms so if this bothers you make sure you specify at check in.
June 16, 2012
Rated 2 out of 5 by Jennifer5050 So disappointed....
The room smelled old and dingy. The bed was the worst bed I have ever slept on in a hotel and being this was from SPG I am so disappointed.
November 13, 2012
Rated 3 out of 5 by Traveler Hotel needs help
This hotel has a great location but needs some renovations to the the guest rooms and the ballroom area. It also needs a coffee bar.
February 28, 2013
Rated 4 out of 5 by TerenceZ Convinient to go to Universal Studio
You may walk to Universal Studio from this hotel, which was great. However the facilities was a little out of date.
May 27, 2013
Rated 4 out of 5 by BDC23 Great location for Hollywood
A bit dated but very nice nonetheless. I enjoy the staff and frequently find myself staying at this hotel over many others.
May 1, 2013
Rated 5 out of 5 by MaxsMom Exceptional Customer Service
The entire staff was extremely helpful and courteous. I haven't experienced that level of customer service in a long time.
September 26, 2012
Rated 2 out of 5 by eckoh Shiny on the outside, totally flawed on the inside.
I spent a week at the Sheraton Universal in May, 2013 while I was working in Burbank. A series of events and poor responses from management have left me with no desire to return to this hotel again. The wireless internet connection in the rooms worked for possibly 5-10 minutes at a stretch and then was non-existent the rest of the time. I was not able to work in my hotel room as a result which severely impacted my ability to get things done. I missed some very important emails and deadlines. They expected me to fix the issue on the phone with an out of state IT dept rather than look into the problem themselves. All my wireless devices worked flawlessly at the Starbucks down the road. For a day and a half they were without hot water. I and my staff had to take cold showers. The parking garage ticket system rejected our parking ticket days before we were scheduled to check out. And finally, since this is primarily a tourist hotel, it was filled with nightly shouting, drunken laughter and other noises that made getting a good nights sleep rare. If you are here for the theme park...maybe a decent stay. If its for business I would recommend you run to a different hotel.
May 18, 2013
Rated 5 out of 5 by velynn great staff
every employee was exceptionally nice and very helpful. Loved the glass of wine at check-in, free movie, and great ocierge service.
February 13, 2013
Rated 4 out of 5 by Guam808 Very clean...perfect location for City Walk & Universal.
Everything was great except for the hard beds =back aches. Would stay again but will have to check beds 1st :-)
Parking is great....
September 19, 2012
Rated 5 out of 5 by Giulia Excellent staff members
Excellent service from staff breakfast really helpful and friendly( billi, janette) FO (pancho) and PA housekeeping ( Maria lobby)
February 3, 2013
Rated 4 out of 5 by edolds room cleanleness
went to pour water in coffee maker and a 1" bug came out .also went to adjust a/c and a bug came out from behind the control !!!
October 14, 2012
Rated 1 out of 5 by unhappy123456 The hotel is really run down and the service is lousy.
This is the worst hotel experience we ever had
July 22, 2013
Rated 5 out of 5 by mememememe Excellent Staff
The staff took the time to understand all of our needs and do everything they could to make our stay as pleasant as possible.
August 19, 2012
Rated 5 out of 5 by Gruber Overall, best hotel ever in the last 40 years
The staff is superb from top to bottom. The facilities, cleanliness and room could not be better. We will always stay here !
September 1, 2012
Rated 5 out of 5 by OctUSC This is a GREAT Hotel
My family and I had a great stay in this Hotel. Everything was A #1. I would recommend it to anyone staying in the LA Area.
October 24, 2012
Rated 5 out of 5 by Beth1998 WONDERFUL TIME!!
This Sheraton has it down. The customer service was exceptional which made our stay that much more enjoyable!! Thanks!
March 12, 2013
Rated 4 out of 5 by travelguy42 Great location, good hotel
Great location near Universal Studios and Hwy 101. Clean hotel, decent Club level amenities and wonderful valet parking.
June 20, 2012
Rated 5 out of 5 by Tijenny Nice Stay
The hotel was excellent, great services, friendly environment, helpful staff and close to the Universal City Night Life
September 24, 2012
Rated 5 out of 5 by lovey54 Great place to stay
Had a great time wonderful service only dissapointment would have been food wise but otherwise fantastic place to stay
December 3, 2012
Rated 5 out of 5 by mimipin Great location
Pricey hotel, but all hotels around Universal are. Excellent location, staff and management. Overall great experience.
August 23, 2012
Rated 2 out of 5 by HK23 Frustrating Experience
I left my IPAD in the room (after check out) and got the run around from the hotel staff (including manager on duty).
May 28, 2012
Rated 5 out of 5 by Bostontraveler Excellent visit to Sheraton Universal
We have visited LA many times and have stayed at several hotels. The Sheraton exceeded our expectations in every way.
August 31, 2012
Rated 5 out of 5 by joe968 Joe Kuhn
Outstanding event. Randy and Hotel did a great job in handling our event. Thanks for providing outstanding service.
August 13, 2012
Rated 5 out of 5 by lonnie lonnie
We had a fabulous time and would definitely return! Staff and facilities exceeded our expectations!
April 30, 2013