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Rated 3 out of 5 by 498 reviewers.
Rated 4 out of 5 by Disappointed this time I'm a member of Starwood. Proud of it! I love staying at the Sheraton Suites Hotel because: The room price is good; It's close to where my long-time friends are; The staff is very nice & tries hard to please the customers; The rooms are spacious; The beds are comfortable; There's a large bathtub to soak in, etc. I entertain my friends for meals at different hotels & restaurants while visiting Ft Laud. I seldom choose Sheraton Suites Hotel because the food is over priced for what you get. BAD EXPERIENCE LAST FRIDAY: I stayed overnight at the Sheraton Suites Hotel / Cypress Cypress Creek: THE ROOM: 1. Two light bulbs were out in the bedroom. (two different lamps) 2. One lamp in the living room had a 3-way bulb. Only worked one way. The other 2 switches didn't work at all. 3. One long black hair in the bathtub. 4. Two electrical outlets didn't work. (In bathroom & in the bar) Had to use the hairdryer in the bar area. Not enough lighting in the bedroom - bulbs out. 5. Coffee maker didn't work. (called & had it exchanged) 6. Restaurant price was outrageous! THE DINING: Very pretty - although the center of the hotel could use some color with the greenery. Food at the Sheraton Suites Hotel is average & over-priced. Last Friday I ate breakfast downstairs myself. I paid a whopping $22 for breakfast with the tip included. (also included a glass of orange juice for the price of $4.50). The breakfast wasn't that special. When I stay at Sheraton Suites, I usually have breakfast down the street at the following places. Meals are better and half the price: Moonlite Diner Duffy's Diner Peter Pan Diner October 8, 2012
Rated 3 out of 5 by Maybe not the best for a tired one night stop-over I stayed just one brief night between a long day of road travel and a long day of air travel. So I was tired and perhaps not very tolerant. Nevertheless, I was dismayed to find, after I had returned my rental car, that the hotel does not offer a shuttle service to and from the airport. The additional $45 for a taxi each way seemed like a significant extra expense I had not anticipated. Further, I found the room, though with ample space, to be poorly lit and with a fairly antiquated air conditioning system. There was someone else's hair on the bedroom vanity. The bathroom was small with only a standard residential bathtub (with a drain plug that would not stay open for the use of the shower). The decor of the room seemed outdated to me. When I called to report that I could not access my room because my key cards would not work, I was placed on hold, after which I was told someone would come to help me. When this person arrived, he tested my keycards himself (as if I was mistaken), then asked to see my identification before opening my door for me. He then said that I would have to take my keycards back down to the front desk to have them fixed. I agreed to the terms and fee to access the wireless internet but after returning from having the keycards fixed, the internet was no longer available. I called for help and was transferred to tech support where I was on hold for about 10 minutes. As soon as someone came on the line, the internet modem showed up and I was able to log back on. I made 4 calls from my room to toll-free numbers, yet I was charged $2.29 for each of these toll-free calls. Perhaps because I was there over a Saturday night, at some time of the early evening, music could be heard in my room, coming from the courtyard side. I do not know the source. October 3, 2012
Rated 3 out of 5 by Needs improvement Fixtures are becoming dated. Toilet seats are faded. There should be free coffee somewhere in this hotel in the morning. October 3, 2012
Rated 1 out of 5 by Dissappointed Upon arrival I had to wait 10 Minute for the front desk staff. (I was the only one there). Room had a stained dirty carpet, but it was vacuumed. There was glass ring stains on the countertops, bathroom counter was stained. Bed sheets were down halfway on the sides of the mattress. It took 3 tries to get someone from the front desk on the phone. There was a $10.00 fee to use the internet. Cup of yogurt and a muffin for breakfast cost me $15.00. Disappointed October 1, 2012
Rated 3 out of 5 by Not a great hotel The mattress is worn, uneven and uncomfortable. The seats on the chairs in the breakfast area are sticky and leave a black substance on your pants. I ruined 2 pairs before realizing where it was coming from. However - The staff is always very friendly and the food good. September 28, 2012
Rated 5 out of 5 by Great Stay!! We just love this hotel, We had our honeymoon here and this is were we stay for the holidays when we vist our family. This hotel is so pretty at Christmas, its like your at home. September 27, 2012
Rated 2 out of 5 by Bad experience Definitely not up to the standard of most other Sheraton Hotels. Checked in on a Friday afternoon and there was a long line and only ONE desk clerk working. Tried checking out on Sunday morning and the same thing - ONE desk clerk working! A large family/group (including 9 kids) checked in on Saturday (they brought 3 cases of water/soda/beer with them) and they were on our floor and nothing but trouble. The kids were running up and down the halls, riding the elevators, and running through the lobby after midnight and we couldn't sleep. Called the front desk THREE times to complain and nothing was ever done. I threatened to call the Police and the front desk clerk's reponse was "so, go ahead." All the desk clerk had to do was walk out from behind the counter and stop the kids in the lobby and ask them to return to their room - NOT a difficult task but apparently way above this guys job description of keeping preferred guests happy. Not a relaxing weekend at all. September 19, 2012
Rated 2 out of 5 by Needs a lot of work The restaurant chairs have a horrible black layer of dirt and grease on them - every single chair in the place! As you sit on them it warms up and becomes sticky. This is disgusting. I had to put a napkin between the seat and I. The food was average at best (dinner) and well below average (breakfast - undercooked onions in an omelet. Also 4.50 for one cup of coffee is outrageous. Maybe the hotel could use the 4.49 they make from each coffee to replace the disgusting upholstery on the chairs. The room itself was ok, no big problems there. The check-in experience was bad, with only one person working the front desk, and a line of people already waiting, Same thing for check out. More desk staff are needed. September 17, 2012
Rated 5 out of 5 by Sheraton Fort Lauderdale Atrium area is relaxing. Love the suite with separate sitting area and desk area. September 17, 2012
Rated 5 out of 5 by Beautiful Hotel We only stayed one night but it was great. The rooms were very nice and clean, the bar area was great, sorry I can't remember her name but the girl working the bar the night of sept 8, 2012 was fantastic she made our night after driving all day. Overall a great place to stay and relax, your own little paradise. Thanks September 11, 2012
Rated 5 out of 5 by Love love love I love this hotel. The beds were great and comfortable. They just hugged u all night :). It was amazing. My family truly enjoyed their time here. September 11, 2012
Rated 4 out of 5 by Rooms smelled clean...beds comfortable My husband and I really enjoyed our stay here. This was our second visit and we were very pleased with the accommodations and hotel surroundings. The pillowtop beds were very comfortable...my husband especially liked the pillows!!. September 8, 2012
Rated 5 out of 5 by Great Place We had a great stay here. It was during the Isaac storm. The food was very good The room was big (2 rooms) and nicely appointed. The food delivery in the area was also good. It has a beautiful first floor , with a lobby eating area with water fall lounge and computer business area. September 2, 2012
Rated 5 out of 5 by This hotel was top notch The hotel was very affordable for all the amenities it offer. August 29, 2012
Rated 1 out of 5 by staff and mgmt The customer service is lacking at the resturant and front desk as a hotel guest I should not be told to call a 800 about low wifi signal. front desk has no manager card to give a guest I'm sure I wont be back August 20, 2012
Rated 5 out of 5 by Fabulous! Beautiful hotel! I was very pleased with the staff's courtesy. We arrived very early and the hotel was able to accommodate for us earlier than expected. The room was very spacious and clean. It was very nice to have 2 seperate rooms, one for sleeping and the other for eating and relaxing. It was nice to have 2 TVs also. The pool was beautiful and clean. I love the interior of the hotel with the waterfall and the fish and turtles. The housekeeping was great and kept our room clean and freash towels daily during our 5 day stay. I was very impressed with the discount offered if you pre-pay also, it made my whole vacation extremely affordable. I was a little unhappy that you have to pay for wi-fi however the hotel offered computers and a printer at no charge which was very handy when I wanted to print out coupons for attractions I was going to. I was very impressed with the hotel as a whole and I will plan on returning in the future as well as recommending it to others. August 15, 2012
Rated 4 out of 5 by Beautiful Courtyard I stayed there six nights.The staff were friendly and very professional. The hotel was clean and the decor was pretty. The prices were reasonable in the gift shop. The meals were yummy!!!! I will recommend this hotel to all my friends. August 8, 2012
Rated 4 out of 5 by Scenic Hotel Hotel very scenic and pleasurable, especially in the restaurant area with the fountains and lake with fish, turtles,and other live water life. August 7, 2012
Rated 3 out of 5 Good features, but needs improving This hotel has a very nice lobby and courtyard, but a few things were, in my mind, discouraging. The rooms were not as clean as they should be; most need a good cleaning and some others need renovating (tiles, carpet...). And the other thing that caught my attention was the lack of free Wi-Fi in the rooms, as it was only availible in the lobby. In the rooms, it cost approximately $10 per device. But other than those inconveniences, I enjoyed my stay at this hotel. August 5, 2012
Rated 2 out of 5 by The rooms are 3rd rate. Althoug the lobby and atrium are impressive, the rooms leave a lot to be desired. The bathrooms are very small and the furniture is old and uncomfortable. Not up to Sheraton standards. August 2, 2012
Rated 5 out of 5 by AWESOME EXPERIENCE THR HOTEL WAS BEAUTIFUL. YOU COULD NOT TELL THAT THEY WERE UNDER NEW MANAGEMENT AT ALL. OUR CHURCH CONFERENCE WAS GREAT. EVEN THE OUT OF TOWNERS THAT CAME IN FOUND IT TO BE VERY HOSPITABLE PLACE. July 30, 2012
Rated 5 out of 5 by Cypress Creek Rocks This was my first stay at Sheraton Cypress Creek. My family and I were pleased from we entered the lobby. It is beautiful. The front desk staff was extremely helpful. The housekeeper went out of her way to make sure that we were comfortable. On the third morning of our trip, the rental car wouldnt start. We asked front desk for assistance (yes we did!!!!!! lol) and a gentleman from engineering - I think his name was James came out and and assisted us. I will definitely be back. July 27, 2012
Rated 5 out of 5 by sales rep excelent service would defenitly stay again July 26, 2012
Rated 2 out of 5 by Hotel needs work A C Hardly worked...took ALL day to cool. Dining light didn't work. Called Maint. Never came. Pool area....Pool gate doesn't work, pool shower doesn't work. pool was dirty, (full of leaves, papers, and cups. Pool deck also trashy.(saw rat traps too) No info, like where are pool towels?? Mattress in room was sooo mushy, you sink in it and made it hard to get out of bed and didn't help our backs any. July 25, 2012
Rated 2 out of 5 by Great staff, horrible matresses I literally sank 5 inches into the bed when I laid down. No Sweet Sleeper beds here. The staff was apologetic and hte manager reached out to me. They say they are renovating, as it is a new management staff. July 24, 2012
Rated 3 out of 5 by Lobby is great The rooms needs updating, but other than that it was okay. July 19, 2012
Rated 3 out of 5 by Pain in the back My wife and I usually stay at a different hotel chain when in town. The Sheraton was more strategically located to our business this time so we thought we'd give it a try...Over all the hotel was OK. The problem was the hotels choice of mattresses. It appeared to be a cheap knock off of some type of memory foam gone bad. It was the most uncomfortable mattress I'd ever tried to sleep on. It offered absolutely no support. I sank in the bed to the point where I swear I could feel the box spring below.Needless to say I ended up sleeping on the couch.The next morning we were offered another room. While the next bed was slightly better another night of sleep depravation was in store for me.Needless to say if you have back problems as I do this hotel would not be for you. July 12, 2012
Rated 5 out of 5 by Amazing stay I love this place. The designs inside the hotel are amazing. The room was spacious and very clean. Pool is nice. Staff are friendly and will make your stay much better in every way they can. Free parking is always a plus. There is a little balcony that can be accessed from the room. The restaurant onsite is great and the staff there are awesome. Thank you for a great stay. Highly recommended. July 11, 2012
Rated 3 out of 5 by An old hotel - but priced right This is an older hotel in need of renovation, but the price is right. The rooms are all suites and you get a little refrigerator and nice living room. The pool is nice - although the seating area is average, but they do have a nice hot Jacuzzi. Sadly, they make you go to the front desk to get/return towels. The staff is super friendly and parking is free. Platinum guests aren't upgraded (since every room is a suite), but they do get free breakfast. It's a decent spread - nothing fancy, but will help you start your day right. Eggs, bacon, potatoes, & yummy fruit. I'd stay here again, especially for the price. July 6, 2012
Rated 3 out of 5 by Needs a overhaul The bed was very comfortable. Bring your own towels and bath clothes though. They don't tell you about the $50 deposit until check in. July 4, 2012
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