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1 间客房 1 间客房 , 1 位成人 1 位成人 , 1 位儿童 0 位儿童
Rated 3.1 out of 5 by 507 reviewers.
Rated 5 out of 5 by Great Valued for the price I love the hotel. It was very clean and the rooms were spacious. The bed is to die for. The only thing that I didn't like is that it was close to the beaches or attractions. we end up rented a car. November 13, 2012
Rated 4 out of 5 by VP US Sales Hotel staff was ver freindly/helpful on check-in and check-out. The location is convenient and I would definately receomend this if you are a Starwood spporter as I am. November 12, 2012
Rated 4 out of 5 by Great Location and spacious The hotel is located close to the airport, shopping, and surrounding cities. The room space accommodated my husband and I well. I would definitely recommend this hotel to visitors in the Ft. Lauderdale area! November 9, 2012
Rated 3 out of 5 by Dirty bathroom When arriving in my room the toilet in the room was dirty with dry urine stains on the rim. The overall cleanliness of the room was below the normal brand standard. Lobby and other amenities where fine. November 9, 2012
Rated 1 out of 5 by If you like 'em dirty... This place is DIRTY. Apparently it used to be another brand of hotel. Since then it looks like the only thing they remodeled was the Lobby, which looks great. Beyond that, it looks to have the old carpet, paint, etc. My first room had NOT been cleaned so I had them move me. The next room was better but still very dirty. There is no airport shuttle and they did not offer to provide a driver to meet me at the airport when I called to inquire about a shuttle. I would have gladly paid for one. The staff was very friendly though and did provide half decent service. The restaurant seemed to always close early as well. Also, WiFi is free at most hotels but it is around $10/day here. The cable TV service was not good (there were not many channels and NO premium movie channels). There are almost no outlets to plug in your computer. I was unable to use my computer while sitting on the bed. The furniture looks like it is 2nd hand from another hotel. The table in the sitting room has outlets on it but they did not work. November 3, 2012
Rated 4 out of 5 by Beauty and comfort Awesome time so peaceful. October 25, 2012
Rated 4 out of 5 by Pleased with only minor issues I was very pleased with the value of the room booking via the Isle Casino website. I was surprised that the closet did not hold extra pillows and/or blanket but the staff was very accommodating and brought them quickly and happily. I also was surprised but knew ahead of time that free wi-fi is not included (where it is in most hotels.) The deciding factor was a complimentary shuttle to the casino but unfortunately, you could not count on a schedule as it was on demand and you would have to wait for its availability. We did not use it. Fortunately, the casino is only a couple of miles away. The hotel is not new but kept clean and the rooms are large. You do have to go through the front desk for anything extra. You cannot stop housekeeping in the hall and ask them as we found out. Other than what I have mentioned, we enjoyed our stay and would stay there again. October 24, 2012
Rated 4 out of 5 by Services Excellent check in staff . Excellent room service. Horrible housekeeping. Tub not clean , multiple strands of long hair on bathroom floor , obviously from previous guest brushing hair, tissues in the shape of a flower on top of the tissue container but tissue box empty. Too many other infractions to mention. This housekeeper wins the prize for shortcuts. October 18, 2012
Rated 2 out of 5 by Hotel Staff Needs WORK! The hotel its self was not to bad, but when we got into the rooms the madness began. The living room floor was SOAKED and we didnt find out until after we unloaded ALL of our stuff. We got moved into another room with NO assistance only to have no sheets on the pull out bed and only one person on staff so no one could bring it up to us. The next day house keeping came in and literally only fixed one bed. The REMOVED THE TOWELS and DID NOT REPLACE THEM! So, as you can imagine we were towel-less and no trash was taken out. Even though things were not going great I still went and asked to extend my stay one night, the "night manager" said she cannot see my rate so I would have to pay the rate which is going for that night, I'm fine with that except she LIED because when I checked out my rate was printed on the receipt! Not to mention the hotel has leaking problems in the lobby and Flooding problems in the parking lot, UP TO YOUR KNEES! We could actually see the water bubbling up which means there was a drainage problem. I would NEVER go back, these conditions were way to unsanitary for me. October 10, 2012
Rated 4 out of 5 by Disappointed this time I'm a member of Starwood. Proud of it! I love staying at the Sheraton Suites Hotel because: The room price is good; It's close to where my long-time friends are; The staff is very nice & tries hard to please the customers; The rooms are spacious; The beds are comfortable; There's a large bathtub to soak in, etc. I entertain my friends for meals at different hotels & restaurants while visiting Ft Laud. I seldom choose Sheraton Suites Hotel because the food is over priced for what you get. BAD EXPERIENCE LAST FRIDAY: I stayed overnight at the Sheraton Suites Hotel / Cypress Cypress Creek: THE ROOM: 1. Two light bulbs were out in the bedroom. (two different lamps) 2. One lamp in the living room had a 3-way bulb. Only worked one way. The other 2 switches didn't work at all. 3. One long black hair in the bathtub. 4. Two electrical outlets didn't work. (In bathroom & in the bar) Had to use the hairdryer in the bar area. Not enough lighting in the bedroom - bulbs out. 5. Coffee maker didn't work. (called & had it exchanged) 6. Restaurant price was outrageous! THE DINING: Very pretty - although the center of the hotel could use some color with the greenery. Food at the Sheraton Suites Hotel is average & over-priced. Last Friday I ate breakfast downstairs myself. I paid a whopping $22 for breakfast with the tip included. (also included a glass of orange juice for the price of $4.50). The breakfast wasn't that special. When I stay at Sheraton Suites, I usually have breakfast down the street at the following places. Meals are better and half the price: Moonlite Diner Duffy's Diner Peter Pan Diner October 8, 2012
Rated 3 out of 5 by Maybe not the best for a tired one night stop-over I stayed just one brief night between a long day of road travel and a long day of air travel. So I was tired and perhaps not very tolerant. Nevertheless, I was dismayed to find, after I had returned my rental car, that the hotel does not offer a shuttle service to and from the airport. The additional $45 for a taxi each way seemed like a significant extra expense I had not anticipated. Further, I found the room, though with ample space, to be poorly lit and with a fairly antiquated air conditioning system. There was someone else's hair on the bedroom vanity. The bathroom was small with only a standard residential bathtub (with a drain plug that would not stay open for the use of the shower). The decor of the room seemed outdated to me. When I called to report that I could not access my room because my key cards would not work, I was placed on hold, after which I was told someone would come to help me. When this person arrived, he tested my keycards himself (as if I was mistaken), then asked to see my identification before opening my door for me. He then said that I would have to take my keycards back down to the front desk to have them fixed. I agreed to the terms and fee to access the wireless internet but after returning from having the keycards fixed, the internet was no longer available. I called for help and was transferred to tech support where I was on hold for about 10 minutes. As soon as someone came on the line, the internet modem showed up and I was able to log back on. I made 4 calls from my room to toll-free numbers, yet I was charged $2.29 for each of these toll-free calls. Perhaps because I was there over a Saturday night, at some time of the early evening, music could be heard in my room, coming from the courtyard side. I do not know the source. October 3, 2012
Rated 3 out of 5 by Needs improvement Fixtures are becoming dated. Toilet seats are faded. There should be free coffee somewhere in this hotel in the morning. October 3, 2012
Rated 1 out of 5 by Dissappointed Upon arrival I had to wait 10 Minute for the front desk staff. (I was the only one there). Room had a stained dirty carpet, but it was vacuumed. There was glass ring stains on the countertops, bathroom counter was stained. Bed sheets were down halfway on the sides of the mattress. It took 3 tries to get someone from the front desk on the phone. There was a $10.00 fee to use the internet. Cup of yogurt and a muffin for breakfast cost me $15.00. Disappointed October 1, 2012
Rated 3 out of 5 by Not a great hotel The mattress is worn, uneven and uncomfortable. The seats on the chairs in the breakfast area are sticky and leave a black substance on your pants. I ruined 2 pairs before realizing where it was coming from. However - The staff is always very friendly and the food good. September 28, 2012
Rated 5 out of 5 by Great Stay!! We just love this hotel, We had our honeymoon here and this is were we stay for the holidays when we vist our family. This hotel is so pretty at Christmas, its like your at home. September 27, 2012
Rated 2 out of 5 by Bad experience Definitely not up to the standard of most other Sheraton Hotels. Checked in on a Friday afternoon and there was a long line and only ONE desk clerk working. Tried checking out on Sunday morning and the same thing - ONE desk clerk working! A large family/group (including 9 kids) checked in on Saturday (they brought 3 cases of water/soda/beer with them) and they were on our floor and nothing but trouble. The kids were running up and down the halls, riding the elevators, and running through the lobby after midnight and we couldn't sleep. Called the front desk THREE times to complain and nothing was ever done. I threatened to call the Police and the front desk clerk's reponse was "so, go ahead." All the desk clerk had to do was walk out from behind the counter and stop the kids in the lobby and ask them to return to their room - NOT a difficult task but apparently way above this guys job description of keeping preferred guests happy. Not a relaxing weekend at all. September 19, 2012
Rated 2 out of 5 by Needs a lot of work The restaurant chairs have a horrible black layer of dirt and grease on them - every single chair in the place! As you sit on them it warms up and becomes sticky. This is disgusting. I had to put a napkin between the seat and I. The food was average at best (dinner) and well below average (breakfast - undercooked onions in an omelet. Also 4.50 for one cup of coffee is outrageous. Maybe the hotel could use the 4.49 they make from each coffee to replace the disgusting upholstery on the chairs. The room itself was ok, no big problems there. The check-in experience was bad, with only one person working the front desk, and a line of people already waiting, Same thing for check out. More desk staff are needed. September 17, 2012
Rated 5 out of 5 by Sheraton Fort Lauderdale Atrium area is relaxing. Love the suite with separate sitting area and desk area. September 16, 2012
Rated 5 out of 5 by Beautiful Hotel We only stayed one night but it was great. The rooms were very nice and clean, the bar area was great, sorry I can't remember her name but the girl working the bar the night of sept 8, 2012 was fantastic she made our night after driving all day. Overall a great place to stay and relax, your own little paradise. Thanks September 11, 2012
Rated 5 out of 5 by Love love love I love this hotel. The beds were great and comfortable. They just hugged u all night :). It was amazing. My family truly enjoyed their time here. September 10, 2012
Rated 4 out of 5 by Rooms smelled clean...beds comfortable My husband and I really enjoyed our stay here. This was our second visit and we were very pleased with the accommodations and hotel surroundings. The pillowtop beds were very comfortable...my husband especially liked the pillows!!. September 8, 2012
Rated 5 out of 5 by Great Place We had a great stay here. It was during the Isaac storm. The food was very good The room was big (2 rooms) and nicely appointed. The food delivery in the area was also good. It has a beautiful first floor , with a lobby eating area with water fall lounge and computer business area. September 2, 2012
Rated 5 out of 5 by This hotel was top notch The hotel was very affordable for all the amenities it offer. August 29, 2012
Rated 1 out of 5 by staff and mgmt The customer service is lacking at the resturant and front desk as a hotel guest I should not be told to call a 800 about low wifi signal. front desk has no manager card to give a guest I'm sure I wont be back August 20, 2012
Rated 5 out of 5 by Fabulous! Beautiful hotel! I was very pleased with the staff's courtesy. We arrived very early and the hotel was able to accommodate for us earlier than expected. The room was very spacious and clean. It was very nice to have 2 seperate rooms, one for sleeping and the other for eating and relaxing. It was nice to have 2 TVs also. The pool was beautiful and clean. I love the interior of the hotel with the waterfall and the fish and turtles. The housekeeping was great and kept our room clean and freash towels daily during our 5 day stay. I was very impressed with the discount offered if you pre-pay also, it made my whole vacation extremely affordable. I was a little unhappy that you have to pay for wi-fi however the hotel offered computers and a printer at no charge which was very handy when I wanted to print out coupons for attractions I was going to. I was very impressed with the hotel as a whole and I will plan on returning in the future as well as recommending it to others. August 15, 2012
Rated 4 out of 5 by Beautiful Courtyard I stayed there six nights.The staff were friendly and very professional. The hotel was clean and the decor was pretty. The prices were reasonable in the gift shop. The meals were yummy!!!! I will recommend this hotel to all my friends. August 7, 2012
Rated 4 out of 5 by Scenic Hotel Hotel very scenic and pleasurable, especially in the restaurant area with the fountains and lake with fish, turtles,and other live water life. August 7, 2012
Rated 3 out of 5 Good features, but needs improving This hotel has a very nice lobby and courtyard, but a few things were, in my mind, discouraging. The rooms were not as clean as they should be; most need a good cleaning and some others need renovating (tiles, carpet...). And the other thing that caught my attention was the lack of free Wi-Fi in the rooms, as it was only availible in the lobby. In the rooms, it cost approximately $10 per device. But other than those inconveniences, I enjoyed my stay at this hotel. August 5, 2012
Rated 2 out of 5 by The rooms are 3rd rate. Althoug the lobby and atrium are impressive, the rooms leave a lot to be desired. The bathrooms are very small and the furniture is old and uncomfortable. Not up to Sheraton standards. August 2, 2012
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