Rated 2 out of 5 by Ken17 Not a good stay !!!
The pool was down... "It's summer time" !!!
Receptionist had an attitude during checkout.
More but this is enough ...
August 12, 2013
Rated 5 out of 5 by Johnnyb9999 Hotel is big.
I had a good stay. I had to ask for towel replacement two times before they brought them. Other than thatn, the stay was enjoyable. Staff was friendly.
November 23, 2012
Rated 2 out of 5 by DKGEO Valet Parking
Didn't relaize until I returned home but Valet scraped my front bumper. I wondered why they were not helpful getting all of my bags in my car.....
May 2, 2013
Rated 2 out of 5 by ozziebraves23 Unsatisfactory
Room was not clean, didn't feel clean for the price, room service was sub par for the price, TV in room damaged, AC made noise all night long.
May 6, 2013
Rated 3 out of 5 by blondgirl85 Room
Upon arrival, There was a towel hanging from a previous guests stay in my room over my shower curtain bar.
August 8, 2013
Rated 4 out of 5 by Pollyanna This hotel has very comfortable beds!
Normally when I travel, I have a hard time sleeping all night. During my recent stay, I slept like a baby. How nice to wake up feel refreshed.
March 25, 2013
Rated 4 out of 5 by kingfish This hotel is in a great location
This hotel is downtown, and there are many great places to eat close by. There is a great sports bar right in the hotel with very good food.
April 8, 2013
Rated 4 out of 5 by lyon29 Nice stay and friendly
We were there for a conference and the hotel and staff were friendly and met the needs. When an issue arose they were quick to resolve it.
February 9, 2013
Rated 5 out of 5 by Paige This hotel was great & staff was excellent!!
Staff was friendly & helpful with all our needs! Casey's was great! Will definitely be staying here again & recommend to family & friends.
November 7, 2012
Rated 1 out of 5 by sammy45 This hotel needs some looking after!
The room got comfortable enough to sleep about 4am. I was told it would take about 15 minutes. That was at 10 pm. Went to get towel from bar and the bar came out, put three towels in the toilet. That problem didn't happen that day, been in need of repair for some time. Only one robe, one cup for coffee for 2 guests,mini fridge was removed, but not advertised. Main dining room, should be at least 4 star, table was unstable and would rock enough for the wine to spill out. We were moved, although there was only one other couple dining,, should have told me not to go in. Food was very good! When checking out by phone, I asked for the car and was asked how my stay was, told them what I have here, she apologized. I was told the car would be at the front door 10-15 minutes. When we got there, valet said they had never been called to bring car around. The young man did take off at a run to help with lost time. The car was in good condition, although all items were scattered through-out interior. Driving our cars way too fast. I'm due back in the same hotel in November, I'll up date at that time. This is not employee problems, this is General Manager responsibility. Very uncomfortable night, unacceptable at any price, certainly not what I spent at this property!
September 13, 2013
Rated 3 out of 5 by Heath Food was terrible
Was at the hotel for a conference. Room was great. We had a dinner that the hotel provided the food for and was very unhappy with it.
February 3, 2013
Rated 4 out of 5 by Buzzell00077 Courtesy
I was very pleased with the friendly staff, and am glad I was able to stay with y'all while in Alabama. Thanks for the kindness!
May 6, 2013
Rated 5 out of 5 by KIM88 Hotel was excellent and right next door to Bjcc.
The hotel was excellent for a concert at the BJCC. Parked vehicle and never had to leave the hotel. Will definately stay here again.
December 31, 2012
Rated 5 out of 5 by Burrrr Best deal in Birmingham
Staff worked with my crazy checkin and the room with a view was just what I had ask for. Bed was perfect and l will come back again!
December 31, 2012
Rated 3 out of 5 by Attendee Conference hotel
Meeting rooms for conference adequate. Hotel elevators very slow and confused. Sometimes missed floors and buttons did not light up.
November 24, 2012
Rated 4 out of 5 by Dothan This hotel has a great staff.
Check-in was swift and friendly! The chef was excellent!! Hotel services were prompt and friendly! Valet was nice and friendly too!
October 31, 2012
Rated 1 out of 5 by David3267 Great place to invest! they charge for everything!
Arriiived for checkin at noon. The clerk said that there were no roomss clean so we couldn't check in. I had booked a balcony and he assured me there would be no problem if I waited until after my meeting to check in.
When I returned around 5pm, the clerk calls me to the counter and walks off. The lady sharing the desk ignored I was there. When she returned, she informs me that all the balcony rooms are filled. I was surprised that the room between the stairs and utility closet wasn't too bad.
The next morning we had about half hour to eat before our meeting. We are seated and 15 minutes later leave because we still haven't been waited on. The hostess is flirting with the waiters on the one side and there is one waitress trying to wait on all the tables. At 25.50 per person plus tax and tip they may have done me a favor.
The next morning room service wants to clean our room at 830, better than a wake up call...
We have to stay three times a year, but I'm wondering how much convienence is costing me, because there is a fee for every ammenity.
I was so glad I didn't "go green" and turn down housekeeping. I guess I paid for clean towels the second day...
January 14, 2012
Rated 5 out of 5 by Eli59 Stay in Birmingham
This was our first experience with the
Sheraton , the room was wonderful
The service was great. I will stay here in the future,
January 20, 2013
Rated 4 out of 5 by Laine007 Had a great day!
I enjoy this hotel, and have stayed here before. The staff has always been friendly.
August 8, 2013
Rated 1 out of 5 by Jason Only Scalding Hot Water
The hotel was fine except for the absence of anything other than scalding hot water coming from both the sink and the shower.
February 22, 2013
Rated 4 out of 5 by mbb77 Service
The service at this hotel was excellent!
September 3, 2013
Rated 5 out of 5 by LAW12 Great Hotel
Great Hotel and very helpful personnel. Loved that the location was connected to the BJCC where a conference was being held.
May 1, 2012
Rated 2 out of 5 by junior1966 disappointed
I chose this hotel because when I stayed there in the past it was enjoyable,however.this time it was awful.After sitting in the street for 30 min.waiting to pull in to the front/valet area,I had to stand in line for 2 and a half ours in the lobby just to check in.Upon check in I realized they had the wrong check out date even though I contacted the personally a few days before to make sure it was correct. When I finally got checked in and headed to the room ,there was a 20 min.wait for an elevator because only one was working.Being on the 12th floor stairs with luggage was not an option. The room must have had construction to the ceiling because the dust and dirt were still in the floor and the chunks of debris were in the restroom trash.There was no hot water,when I called front desk I was told I wasn't only one without it.When I went down to correct the dates(due to the back up I was asked to come back the next day) They wanted me to pay all the deposits and a differant rate than I was given when I reserved the dates prior to arrival. Needless to say,I left and didn't stay there .I was VERY disappointed in a hotel I once would have recomended,but not anymore.
January 1, 2013
Rated 2 out of 5 by sticks28 stain floors; hot in the room and bed uncomfortable
the hallway has stains on the floor....appears was an eye sore...the bed was not comfortable and check in was terrible
January 17, 2013
Rated 5 out of 5 by jwright123 Great Stay
We came down from Nashville for a concert at BJCC. It was perfect to stay at the Sheraton and attend the concert.
January 2, 2013
Rated 5 out of 5 by WhoDat70360 This hotel has everything needed for business or pleasure
Rooms were nice, very clean; restaurants were nice, fitness room was appropriate--no complaints
June 28, 2013
Rated 4 out of 5 by pinkpearl this hotel doesn't have microwave & refrig in rooms
For the price you would expect the rooms to have microwave and refrigerator. Other than that the room was good.
December 12, 2012
Rated 5 out of 5 by Cornelia51 This hotel has great features
Everything was excellent! The staff, room, and overall accommodations were excellent.
July 15, 2013
Rated 1 out of 5 by Acer renovations
I would have appreciated being told that the pool was under rennovation.
I was very dissappointed in the stay.
October 23, 2012
Rated 5 out of 5 by MikeSt Thank You
Miss Pat was extremely helpful, a wonderful person to speak to.
August 9, 2013