Rated 4 out of 5 by GoBucks54 A Good Hotel
We stayed at this hotel during a recent conference. The staff were pleasant and very helpful. The site is showing some wear, so there may be a need to do some updating in the near future. All in all, I would recommend this Sheraton for guests visiting Birmingham.
September 23, 2013
Rated 5 out of 5 by greenbean14 The staff is guest oriented
The staff was very helpful in fulfilling all questions asked to include knowledge about the events at the BJCC across the street. The hotel's amenities and features such as the sauna and sky caps, were very useful.
January 8, 2014
Rated 4 out of 5 by KidRock Valet Parking
I booked this room months in advance to attend a concert at BJCC. As stated check in time was 3:00pm ...I arrived at 3:48pm and was told valet parking was full...not sure how it completely filled in 48 minutes but I was very disappointed in this part of my stay!!
February 25, 2013
Rated 4 out of 5 by Corina43 Beds are great!
Overall my experience was great. The rooms are usually really clean however this time the bathroom could have been better. The king size bed is really comfortable and were the pillows. The appearance of the hotel is neat and clean and the staff are very polite.
June 13, 2012
Rated 4 out of 5 by Techi78 Conference Stay
The Birmingham Sheraton is conveniently located across from the Birmingham Civic Center. The room and staff were both great. However, I might suggest the following improvements: refrigerators or mini-bars in the rooms, free or less-expensive internet access.
June 14, 2013
Rated 1 out of 5 by Fred Horrible service
Valet and front desk girl were so terribly rude we almost missed the concert. After the valet gave us the run around, and we asked the front desk clerk about it she basically called me a liar. Will never go back and will tell all my friends to never go.
March 28, 2013
Rated 4 out of 5 by LDT62 This hotel is great for attending concerts at BJCC.
The hotel was very clean. It is nice that you do not have to go out into the weather when attending an event at the BJCC. The staff was very polite and helpful. It would be nice if free Wi Fi was offered and at least coffee in the lobby in the mornings.
December 31, 2012
Rated 5 out of 5 by Omegaman This hotel is a great place to stay
This is still a great property,excellent desk staff,valet staff and each employee I encountered was courteous and friendly..Staff were readily available to provide assistance when requested.I really enjoyed my Accommodatiuons.Again thank each of you.
October 29, 2012
Rated 5 out of 5 by Don59 Shuttle drivers
Johnny and "New Orleans" were outstanding with service, information and kindness.
February 18, 2014
Rated 4 out of 5 by Challenger Stay feedback
Excellent stay...close to everthing!
February 25, 2014
Rated 2 out of 5 by Glenda5569 Not suitable for light sleepers
This hotel buts up to an interstate of which my room had a direct view. The traffic from the interstate kept me awake all night long. Would only recommend this hotel to folks who sleep extremely hard or have a hearing deficiency.
November 22, 2013
Rated 4 out of 5 by George1 Facilities improvements
TV would not work. Called engineering and it was repaired.
Was never able to get free internet access to work consistently. Called operator, transferred to front desk, transfered to tech support. Still never able to consistently access internet.
September 4, 2012
Rated 5 out of 5 by MLS1 The only place to stay
During Kami-Con, this is the best place to stay for ease of access to the BJCC!
February 17, 2014
Rated 2 out of 5 by SLM85VOL Mediocre for This Type Hotel
The restaurant was absolutely horrible. The quality of the food was sub-par. The soup was luke warm. We purposely didn't go out to eat the first night but rather stayed in to eat at the hotel. The waiter was clueless. The service was abysmal.
April 2, 2013
Rated 4 out of 5 by Share This hotel has great room size and accessibility to meeting spaces!
This hotel is a great stay! The front desk staff were courteous and helpful. We had only one problem with housekeeping service which was not refreshed each day in giving amenities for bathroom and coffee services in room and upon requests.
July 1, 2013
Rated 1 out of 5 by STLGirl07 Not Worth The Money
When I pay the amount of money that this hotel costs, I have certain expectations. This hotel did not live up to them. Our shuttle was involved in an accident before we left the airport and even before the accident, the driver was unfriendly and not helpful at all when I asked a couple of questions. Upon arriving to the hotel, everything was closed except the bar. I just wanted a snack, but there was nothing to be found unless I wanted to order from room service. However, I have an issue with paying $9 for a bowl of cereal or $15 for a waffle. Especially with what I paid for my room. That amount should include a continental breakfast, parking, and internet but none of those were included. As far as my room went, the room was okay. The tv had horrible reception and the shower was freezing cold even when turned all the way hot. The couple of times I asked staff questions, they were very unhelpful and unfriendly. I could not even find the pool because the signage was so confusing. Overall, I would not recommend this hotel and will not be returning.
May 18, 2013
Rated 1 out of 5 by Chelle Do not stay at Sheraton Birmingham
Desk staff rude. Elevators not working properly. Valet parking not available or filled to capacity entire stay. Requested room not to be cleaned - cleaned it anyway. Called and left message for hotel mgr...did not return phone call.
January 30, 2013
Rated 4 out of 5 by greenc2 This hotel has very little to offer Gold/Elite SPG customers.
I have been a SPG member for approximately 7 years. I have asked for upgrades at the Sheraton Birmingham throughout this time and it has never been available. What do I need to do to get the amenities due an Gold-Elite SPG member?
January 14, 2013
Rated 5 out of 5 by BenitaTechAdvantage2013 This hotel has professional staff
The staff at this hotel is very knowledgeable and they are willing to accommodate you in any way they can. They are friendly and will go out of their way to make your stay enjoyable and upon returning this will be my first choice.
February 19, 2013
Rated 5 out of 5 by Rory76 Excellent location
I loved the fact yhat you are walking distance from the Civil Rights District, Downtown, and thethe Convention Center (BJCC). You are a short cab or DART ride from 5the star dining and some great attractions. Great place to stay.
May 9, 2013
Rated 4 out of 5 by RTR205 Hotel was ok
Stayed New Year's Eve. Arrived around 7 to be told valet was full and that I would have to park my own car. Our tv only got 6 channels and 4 of those were hotel channels. Told the lady at check out about it and it was "passed on"
January 4, 2012
Rated 4 out of 5 by tddf Club on 17th floor! Worst ever
Everything was great except for your club breakfast on the 17th floor! Awful, and your help was not good or friendly at all! there was no bacon, juice, water and barely some eggs! Not happy with that at all!!!!!
November 21, 2013
Rated 1 out of 5 by Jason15301 Would not reccomond
Pool was closed, couldn't get the Olympics or the football game on the tv. Hotel has the worst cable I've ever seen, if they have any at all. Slowest elevators, just a terrible place to stay and would not reccomond this hotel...
August 12, 2012
Rated 2 out of 5 by SnowAngel012814 Average at best
Only good thing is the sweet room attendant, Sharon. She was very helpful.
February 12, 2014
Rated 4 out of 5 by nicki76 Comfortable sleep
One of the best part of our stay was the comfort of the room. I just wish that the hotel had complimentary breakfast.
January 31, 2014
Rated 5 out of 5 by January1950 Everyone we encountered,staff & etc, was great.
We enjoyed our stay. We ate at the hotel and our grandchildren were treated with respect just like we were. Also, we did not have to leave the hotel for any reason. We all had a wonderdul time and will recommend this hotel.
January 18, 2013
Rated 4 out of 5 by Bamajamn All was fine
Had a great rate so wasn't expecting the world, but...the room was clean and comfortable. The staff was very friendly. Nothing really in the area, but has a decent sports bar with decent food. Would defiantly stay he again.
January 4, 2012
Rated 4 out of 5 by Louise26 Very Nice Hotel
The room was very nice and the bed was comfortable. Check in was a little slow, but that was okay. The tub in the room drained very slowly. It would be good if this could be corrected. Overall this is a very nice hotel.
September 5, 2012
Rated 5 out of 5 by 3jrs Great Stay
From the valet parking, front desk, bellman, restaurant personnel, everyone was so nice and accommodating during our stay. The room was nice and the bed was comfortable. I am looking forward to our stay there next year.
January 29, 2013
Rated 4 out of 5 by Libraryreader Upbeat hotel
This hotel is very upbeat with a stylish atmosphere, gift shop, coffee shop, and comfortable rooms. However, the Atrium restaurant has very slow service. I would recommend it if you are staying in downtown Birmingham.
September 4, 2012