Rated 3 out of 5 by eelainenyc Looks good, but no funtion
This hotel seems to have it all, but when you break it down, it has some flaws.
1. When I called the from desk to request a taxi at 6am, she said no problem, we have them waiting for you. I come downstairs and there are no taxi's.
2. When checking out of a hotel, especially if there is a conference in town, you would expect to have more than one person working the front desk.
3. My sink did not drain.
4. No extra blanket or pillow in the room.
5. After finding out my flight was delayed in to Phoenix I called the hotel to ensure that I would have the room I requested and also to let them know, so they do not give away my room, they stick me with the wheelchair accessible room even after I requested to not have that type of room. After telling the front desk clerk that I called, she acknowledge this note, but told me rooms are on a first some first serve bases. Long story short she found me a regular room - so why the long winded excuse? not sure...
6. Bartender complained about having to give other staffers a break and that he would not be making any money then told me my same beer would have been cheaper if I had gone to the other bar in the hotel.
7. Do not buy from the Starbucks in the lobby. They burn the milk if you a latte person.
It is close to restaurants and the convention center, etc.
February 10, 2014
Rated 5 out of 5 by Bob54 Great stay!
Would recommend this hotel for anyone wanting a great downtown location with clean and comfortable surroundings. Very roomy. Staff was very courteous and friendly throughout the hotel.
March 17, 2013
Rated 5 out of 5 by InnovationsGo Customer Service
EVERY Sheraton employee has clearly been selected for their excellence in customer service practices. I travel a great deal and thought your hotel staff was the best I've encountered!
February 25, 2013
Rated 3 out of 5 by RFJP Needs New Mattress
We liked the hotel and location of it. Room service was great. The downfall was that our bed needed a new mattress. It was dipped in on each side so, we didn't sleep well at all.
June 3, 2012
Rated 5 out of 5 by Pat22 Awesome Hotel
Had a great stay! The staff was very attuned to creating a relaxing atmosphere and they hey were great! The room was clean and comfortable. I would definitely stay there again.
August 6, 2012
Rated 2 out of 5 by Jane2013 Hotel staff need more training
The hotel staff need more training. The ladies at the reception desk need more training on being courteous to guests or hire mature ladies with experience to be receptionists.
June 9, 2013
Rated 3 out of 5 by biodad Front Desk Staff
Upon receiving bill for parking, I had a few questions. When she rudely offered to walk me to the garage to show me the sign I decided I no longer had any questions FOR HER.
January 29, 2013
Rated 5 out of 5 by Mary76 Great room and restaurant
Room was very comfortable and had refrigerator included. Restaurant had lunch special that was great. Anything on the menu $9 or less. Great location to conference center.
February 20, 2013
Rated 5 out of 5 by Ken0905 Superior hotel in downtown Phoenix
Located near from LRT stations and NBA stadium. Convenient for the early morning flight. Staffs are friendly and kind. The free Wi-Fi service in the lobby are very useful.
March 22, 2013
Rated 5 out of 5 by Amy14 Great staff
I've run events at many hotels and never seen such customer focused, readily available staff as I have at your hotel! Thank you! They were so responsive to every need!
February 27, 2013
Rated 5 out of 5 by Joyous Enviramental Actions
I was so pleased to see and hear all you are doing to reduce trash. Your program to encourage guests to recycle and cut back on laundry is great. Kudos to you.
March 21, 2013
Rated 5 out of 5 by wiser kind staff
Housekeeping staff Amelia was was very kind. I was sick during my stay and she went out of her way to provide comfort.
December 16, 2013
Rated 5 out of 5 by stfunny met our needs at a decent rate
did not like paying for parking daily, but who does and it is just part of being downtown I guess. if you have any voice, would like a weekend rate or something....
April 1, 2013
Rated 1 out of 5 by Rich69 Can't Hold a Reservation
Booked a single room with king bed. Got a room with two queen beds and handicapped shower (sure someone might need it, but I did not). Front desk was ineffective.
March 9, 2013
Rated 5 out of 5 by YalpWerb1 Luggage scale
My stay at the Phoenix, AZ Sheraton was excellent in every category. I need to weight my luggage before leaving the hotel and they did not have a luggage scale.
April 12, 2013
Rated 5 out of 5 by CC68 Great staff
Our housekeeper was Rosé and she was great. Hotel was in a great location near museums and easy public transit.
December 8, 2013
Rated 5 out of 5 by TheTalent Surpassed all Great Expectations I Had!
I had such a wonderful stay and experience at the Sheraton Downtown Phoenix. The hotel is absolutely gorgeous with great views of the city and mountains and the staff from multiple departments was superb! I was greeted numerous times by even your housekeepers in the corridors. Though everyone was very accomodating, welcoming and friendly, the star by far came from an unexpected place for me; ordering room service! The young ladies name was Lisa. She was very friendly and was more of a room service concierge rather than someone who was taking an order. She is the epitome of great customer service, you feel her smile through the phone, and with her demeanor you can tell she takes great pride in her works and is someone who is certainly going to do well and exceed expectations in what ever department she represents. I will definitely be back to this hotel. Congratulations to you Mr. Ehmann, on having a great team! I also wanted to commend the Chef on such a great menu. Many hotels restaurant menu are very lackluster, however that is not the case here and the food not only via room service but also in the restaurant , was out of this world; kudos!
November 9, 2013
Rated 5 out of 5 by Amina6 This hotel has great service
I love staying in the Sheraton Downtown Phoenix, AZ. The staff is wonderful and very helpful. Thank you for all of your wonderful service.
November 8, 2013
Rated 5 out of 5 by MoreMemories Nice Room, Nice Location
As one of the taller building in downtown Phoenix, views are spectacular! My stay was excellent all the way around, service, room condition, SPG Recognition.
January 9, 2013
Rated 5 out of 5 by Terico Great Time in Phoenix
Great Hotel...would stay here again and again!!
January 16, 2014
Rated 5 out of 5 by KYcowgirl great hotel
this was great hotel. very comfortable and meeting space was great. Food for meetings was excellent. Room was very nice, comfortable and spacious.
October 14, 2013
Rated 4 out of 5 by JoRx Great Conference Stay
This Hotel provide an excellent location for ease of access to the Convention Center and nearby local attractions. The comfort and amenities were excellent.
February 13, 2013
Rated 5 out of 5 by Cheyenne64 Outstanding Facility!
Excellent hotel. Beautiful in every aspect with top notch service from staff. Room service is not the best, so opt for eating in the lobby or restaurant.
February 13, 2013
Rated 5 out of 5 by notamac Great place to stay
I'd never stayed at a Sheraton before - it's always been one of the other two major hotels. This place convinced me to start staying at Sheraton Hotels.
February 22, 2013
Rated 5 out of 5 This hotel is at the top on my least
Everything was beyond my expectations.
January 16, 2014
Rated 5 out of 5 by Merlin13 Excellent. Hotel
Stayed at the Sheraton Downtown for a convention at the Convention Center. Great hotel in all respects. Efficient front desk staff. Clean, quiet rooms.
March 24, 2013
Rated 4 out of 5 by ggerg24 fair
The Hotel was clean and a good staff however the Private on the 28th floor was not filled with various foods each day you hads the same menu daily.
August 23, 2013
Rated 3 out of 5 by Pwmc Rooms need to be sprayed
Was not happy to see bugs in the bed. The staff was great and moved us to another room but I still had a hard time sleeping thinking about it.
October 2, 2013
Rated 5 out of 5 by Jessie19631 Great hotel
The rooms are very clean and the staff very pleasant. The beds are very comfortable. The food we had in during the conference was absolutely terrific.
February 23, 2013
Rated 4 out of 5 by PhoenixFun2 Great Hotel
I will be returning for a pleasure trip.
January 13, 2014