シェラトン・フェニックスダウンタウンホテル

  • アメリカ合衆国
  • 85004
  • アリゾナ,
  • フェニックス
  • 340 North 3rd Street
  • マップ

空室状況&料金

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年齢条件ポリシー

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Rated 4.2 out of 5 by 583 reviewers.
Rated 5 out of 5 by customer service This hotel was very clean, convevnient and has easy access to public transportation.The pool was well maintained. Our host(Karla) was the most knowledgable and friendliest of any Sheraton that I have been to. September 27, 2012
Rated 5 out of 5 by Great Stay Overall hotel design is great, the lobby is spacious, the restaurant had a great menu and the staff from the entrance to exit was tremendous and helpful. Not one complaint, the stay was beyond expectations. April 8, 2013
Rated 4 out of 5 by rooms very damp The room was cooled via a swamp cooler I am sure of it, however it made the room extremely humid. With the monsoon season in AZ it made the room uncomfortable to sleep as the sheets were wet or felt wet. July 16, 2013
Rated 5 out of 5 by Great stay I enjoyed my stay. Nice friendly Hotel staff. March 4, 2014
Rated 5 out of 5 Excellent hotel Our stay was great from the moment we arrived. Housekeeping was great. The restaurant was wonderful. Kudos to Andrew Caruso, our waiter. Everyone that worked there greeted us with a friendly smile. September 29, 2013
Rated 4 out of 5 by Parking Was charged $17 for self parking in the hotel garage. This should be included in the price of my room not as an addition charge. I was not happy with that aspect. Would like to of known up front. February 16, 2013
Rated 4 out of 5 by Not satisfied When I checked in there were dirty socks on the floor and the counter sink was dirty. The dollar reward for no room service could only be used in the hotel dining not at the coffee bar??????????? December 12, 2012
Rated 4 out of 5 by Service is excellent Booking agent made a mistake on my check in date, the hotel front desk staff helped me went through a long discussion with the booking agent to fix the problem and avoided a cancellation charge. February 16, 2013
Rated 5 out of 5 by Great Hotel The Sheraton Downtown Phoenix is a great hotel! Friendly staff, comfortable, clean, elegant, and close to everything (even freeway for driving). I'd recommend this place a thousand times over. August 1, 2013
Rated 3 out of 5 by Mattresses I must tell you that the mattress experience in your rooms made the stay uncomfortable. Sleeping and resting should be first and foremost in any hotel stay. One of the mattress still had a plastic cover and generated heat in your sink in cradle type of mattress. I woke up several times at night, and had to move out of the sink-hole experience to remove the heat from my back. I spoke to our of your managers, I believe his name is Jeremy and he was able to listen and claim he will provide feedback during the management weekly meetings. However, he should have taken the time to get my name and room number to provide closure. He did offer to move me to another room. I'm not sure how e would have address the plastic cover issue by not taking down my room number, Room 2523. After paying $500 in room charges, I expected better. Please have water available at the lobby from attractive canisters. They can have cucumbers, lemons, etc. to refresh people coming from the extreme heat outside. You have a wall with three large planters that could be beautified to include a table to hold the water containers. April 8, 2013
Rated 5 out of 5 by Wow! What a great place. I was down there in Phoenix for the FHETS event. Your facility, your staff, and your rooms were very nice. The food was top notch and the location was perfect for many things downtown. September 16, 2013
Rated 5 out of 5 by great conference hotel and accomodations Meeting rooms, catering, and sleeping room accommodations were comfortable and good service. Green option provided with an incentive that could be used at the onsite restaurant and bar. October 8, 2012
Rated 5 out of 5 by Comfy stay I recently stayed at the Sheraton Downtown Phoenix for five nights. Next to being in my own home, this was one of the most pleasant and comfortable stays experienced in quite some time! February 19, 2013
Rated 5 out of 5 by Great stay! Would recommend this hotel for anyone wanting a great downtown location with clean and comfortable surroundings. Very roomy. Staff was very courteous and friendly throughout the hotel. March 17, 2013
Rated 5 out of 5 by Customer Service EVERY Sheraton employee has clearly been selected for their excellence in customer service practices. I travel a great deal and thought your hotel staff was the best I've encountered! February 25, 2013
Rated 5 out of 5 by Great value This hotel was clean, comfortable and in a good location. The room was quiet and spacious. February 8, 2014
Rated 3 out of 5 by Needs New Mattress We liked the hotel and location of it. Room service was great. The downfall was that our bed needed a new mattress. It was dipped in on each side so, we didn't sleep well at all. June 3, 2012
Rated 5 out of 5 by Awesome Hotel Had a great stay! The staff was very attuned to creating a relaxing atmosphere and they hey were great! The room was clean and comfortable. I would definitely stay there again. August 6, 2012
Rated 2 out of 5 by Hotel staff need more training The hotel staff need more training. The ladies at the reception desk need more training on being courteous to guests or hire mature ladies with experience to be receptionists. June 9, 2013
Rated 3 out of 5 by Front Desk Staff Upon receiving bill for parking, I had a few questions. When she rudely offered to walk me to the garage to show me the sign I decided I no longer had any questions FOR HER. January 29, 2013
Rated 5 out of 5 by Great room and restaurant Room was very comfortable and had refrigerator included. Restaurant had lunch special that was great. Anything on the menu $9 or less. Great location to conference center. February 20, 2013
Rated 5 out of 5 by Superior hotel in downtown Phoenix Located near from LRT stations and NBA stadium. Convenient for the early morning flight. Staffs are friendly and kind. The free Wi-Fi service in the lobby are very useful. March 22, 2013
Rated 5 out of 5 by Outstanding personal service I have stayed at the Sheraton Downtown Phoenix and have many more stays booked. I feel like family when I am there. January 19, 2014
Rated 5 out of 5 by Great staff I've run events at many hotels and never seen such customer focused, readily available staff as I have at your hotel! Thank you! They were so responsive to every need! February 27, 2013
Rated 5 out of 5 by Enviramental Actions I was so pleased to see and hear all you are doing to reduce trash. Your program to encourage guests to recycle and cut back on laundry is great. Kudos to you. Joyce March 21, 2013
Rated 5 out of 5 by met our needs at a decent rate did not like paying for parking daily, but who does and it is just part of being downtown I guess. if you have any voice, would like a weekend rate or something.... April 1, 2013
Rated 1 out of 5 by Can't Hold a Reservation Booked a single room with king bed. Got a room with two queen beds and handicapped shower (sure someone might need it, but I did not). Front desk was ineffective. March 9, 2013
Rated 5 out of 5 by Luggage scale My stay at the Phoenix, AZ Sheraton was excellent in every category. I need to weight my luggage before leaving the hotel and they did not have a luggage scale. April 12, 2013
Rated 5 out of 5 by Nice Room, Nice Location As one of the taller building in downtown Phoenix, views are spectacular! My stay was excellent all the way around, service, room condition, SPG Recognition. January 9, 2013
Rated 4 out of 5 by Great Conference Stay This Hotel provide an excellent location for ease of access to the Convention Center and nearby local attractions. The comfort and amenities were excellent. February 13, 2013
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