Rated 4 out of 5 by Bob25624 Cold
brief stay (one night) and didn't raise it with staff, but room temperature (2845) didn't seem to be regulated by the thermostat and as such was cold even when turned up.
April 7, 2014
Rated 4 out of 5 by Ganesan STAFF STAFF STAFF...
The Sheraton Center @ Toronto property is great but more than anything... The STAFF`s are exceptional. Among many I would like to especially recognize Blesilda, John and Munsur from Concierge Lounge for their exceptional service. I would rate them with more than 5 * (Stars).
The service, courtesy, mannerism were exceptional. I would choose this property for my future travel needs considering their exceptional service.
No great work should go un-noticed atleast from my end. Any questions please feel free to reach me.
Thank You for taking time to read my comments.
January 28, 2013
Rated 4 out of 5 by Robbiexxxxxxx Complaint
The night before our Trafalgar Tour started at your hotel we were kept awake until 4 am by Loud, Drunk guests who were going up and down the halls, using profanity, etc. When I pointed this out to your front desk person the next day he basically laid it in our lap because we had not called Security to complain. We did not call Security because we did not know anything about these disruptive people and did not want any retaliation from them. I think your desk person could have been more understanding and polite.. Others who were on our Tour and on the 8th floor had the same complaint.
September 7, 2012
Rated 1 out of 5 by CF99 Terrible Parking and poor service
When we aqrrived we were confronted with Nuit Blanche. Hard to access the hotel - I would have appreciated some warning, and recommendations how to access the hotel. The only parking was valet parking at $48/night - and we were told - well you can use municipal parking - but of coutrse this was totally inaccessible that night. Basically no organized response, and no help with the massive crowds
TV did not work, and instruction on how to use phone - on the TV!!
Finally after half an hour a staff arrived - to fix TV and then demonstrate use of phone (really NOT obvious). Never again.
October 7, 2013
Rated 4 out of 5 by HBY2014 Club level 43 exceptional hosts
The staff at the club level was attentive, polite and professional at all times. It changed our outlook about the entire stay. They helped overcome the mistakes of front desk personal and uneasy feelings regarding these mishaps.
April 5, 2014
Rated 3 out of 5 by Jeff Meeting Experience
The hotel room was fine. The physical meeting facilities were adequate. However, hotel staff catering/serving the breakfasts and snacks were as a whole unhelpful and fairly abrupt, actually almost rude. When they ran out of coffee cups, plates or utensils, they seemed put off when we asked for assistance. This was noted in their attitude and response (more often than not, "I'll get to that when they can", as they walked off)
I found the concierge unhelpful in suggestions as to nice neighborhood bars for a nightcap or even restaurant suggestions. When I asked them about a good seafood restaurant for dinner, they suggested 'Red Lobster'
Finally, valet staff was a bright spot. Always helpful and polite.
May 6, 2013
Rated 4 out of 5 by David0311 Great Location in Toronto
Sheraton Centre is located right in the middle of Toronto - walk underground to shopping and other venues, short walk to Chinatown and other restaurants, and across the street from City Hall.
Room (2 full bed) located on the 34th floor (SPG floor), so the view was good. Beds a bit small and would have preferred a king bed with sleeper sofa layout. Usual layout, safe in the closet for the electronics. Self-parking though was difficult - I understand the price given the location, but no in/out privileges, plus no special area for hotel guests, so you could park far from the entrance.
August 19, 2012
Rated 2 out of 5 by grant party noise
I took my son to the leafs hockey game for his birthdat. He lives in Sudbury and I live on Manitoulin Island so it was a long day driving down and going out. We went to bed at midnight and were expecting a good night sleep but were interrupterd for hours from partyers and finally had enough and left by 6am. Told the checkout manager and he said this was the norm for Saturday nights and that police were called to remove people on other floors. This is very dissapointing and unacceptable and I won't come back or recomend to friends or family until I hear positive feedback...thank you
February 4, 2013
Rated 1 out of 5 by Rubelyn23 Broken promises gone worse
I would have to say that our stay on the 11th of April was by far one of the worse stay we've had in Toronto, Sheraton. This is our go to hotel for business and leisure trips and lately it seems like our trips are getting worse and worse.
It started when we came to check in at 3pm, they informed us that our room was not yet ready, which was not an issue because we were able to walk around downtown. When we came back again at 4:30 it still was not ready, so we decided to have an early dinner instead so we can just use the room to get ready for the night. Finally our room was available for us to use at 6pm, but the parlour room was so we had asked our family to go home instead becuase our room would not accomodate all the people we invited to spend the day with us. THE PARLOUR ROOM WAS NOT USED AT ALL.
In the midst of all these issues, the lady who checked us in at front desk had informed us that because we were in Toronto for a birthday and because of our late check-in, they would be sending up a birthday treat at no charge- but nothing was delivered. When we followed up, they said "yes, it'll be delivered soon" and again nothing was delivered even until before we had to leave at 10pm.
The following day, we were sitting around and didn't really have any clothes on and a housekeeper came in. We don't think she knocked because my friend and I didn't hear anything at all. IT would have been nice to get some warning that she was coming in...even with a do not disturb sign on.
When I spoke to the manager about my issues the following day, she seemed very annoyed to be speaking with me and simply said "we'll give you 10,000 points" without further explaining what this means?
My husband and I will be celebrating our 10 year anniversary this year and we wanted to book with Sheraton Centre, but we're hoping to have a better experience than the last. I hope this time around works out for us, because we may just have to change hotels for our Toronto visit (which we don't want to do).
April 15, 2014
Rated 2 out of 5 by Dr21Ken High price for average amenities
Don't get me wrong - the lobby and conference facilities were first-rate. But it is sad that a world-class hotel charges so much for Club membership - which entitles you to free wifi and a continental breakfast - amenities you would expect at any Days Inn - without the fridge and microwave. You can do better.
March 31, 2014
Rated 5 out of 5 by CHINOOK OUR FAVOURITE TORONTO HOTEL
We have stayed here many times in the past year either on business or pleasure and have always been pleased with the customer service and rooms.
My husband has always known that when we check in he makes sure the room is up to my standards before bringing up the luggage, but now he knows that I will be okay with this hotel as it is always clean and welcoming, and we both have been happy with this experience!
We love that it is also so close to great shopping and restaurants!
Everyone from the valet, front desk, club lounge and housekeeping have always been friendly and helpful.
July 2, 2012
Rated 5 out of 5 by Kelly18 Great downtown hotel...
A full featured big hotel that has the attention to detail of a boutique hotel.
April 8, 2014
Rated 3 out of 5 by ursusteddicus Good in the past... last visit wasn't so
When I previously stayed at this hotel, I was impressed by the in-room comfort, hotel facilities, and its premium location. However, the room cleanliness was a major concern at my last visit.
I was in room 768 on Jan. 25, 2014. I noticed some garbage in the closet, and the ledge inside was particularly dusty. The bathroom also didn't look like it was cleaned well. Thankfully, the bed appeared OK. I was in a hurry to leave after check-in, and was too tired to request another room when I returned very late around 3am.
I would have given this hotel a lower overall rating, but I had to offset it due to a previous stay that was satisfactory. I sincerely hope that this hotel can maintain the quality of service that I have enjoyed in the past.
February 2, 2014
Rated 1 out of 5 by Disappointed17 Room 3433 is really bad
I am generally a loyal SPG customer, but had one the worst hotel experiences at the Toronto Sheraton Downtown. The hotel itself was fine, but room 3433 needs to be stayed away from at all costs.
It is right beside a service elevator that was so noisy that it kept my entire family up all night.
Another irk, that I would never have mentioned if it wasnt for the horrible room, was that the swimming pool was open air (when it has the ability to close) on very cold June morning. Many of the guest commented not only on the coldness of the area but on the coldness of the pool itself.
June 17, 2013
Rated 1 out of 5 by vacationer123 Very good hotel trip ruined by staff
While staying on vacation at this hotel I tried to make reservations at another Sheraton. The front desk staff couldn't do this for me, but gave me a long-distance number to what I was told was the Starwood reservation number. In fact it was a number somehow associated with Expedia in the USA. I have now wasted hours and hours of my time trying to cancel this latter reservation. I'm still not sure it's done, as every time I call it seems to still not be cancelled. Even if I do get it cancelled, I'll lose money on the credit card exchange.
One thoughtless action by staff had totally ruined my vacation (and beyond). The extra 2000 Starpoints the manager gave me doesn't really compensate me for the disaster.
August 12, 2012
Rated 1 out of 5 by Brazuca This hotel is good but not manager and some people on the front desk.
I had several problems during my stay in this hotel and people in charge just do not care, especially the lady manager. For instance, every mistake they made they do not say "sorry" they say "don't worry".
I couldn't rest because lots of noise and some times when I went to the front desk to complain they started to laugh when I left, including the manager. Once I had to wait 26 minutes to talk to the manager.
March 21, 2014
Rated 2 out of 5 by MississaugaON Stay-cation could have been better ...
It's the little things that you remember. We were spending a day alone without our two children who were being taken care of by my sis-in-law. The hotel and room were clean. The location is fantastic.
But the TV ... perhaps it's on a satellite feed? Every couple minutes, it would freeze up. We thought it was because of the weather, but the problem didn't go away when the sky cleared up.
And it was cold at night. We found out that the building had not yet turned off the AC which meant that the heating wasn't working. When we called down in the morning, we found out, too late, that they could have provided a heater. My wife is 8.5 months pregnant and we certainly wish that option was made known to us earlier.
September 23, 2013
Rated 2 out of 5 by manymoons2 Entire Stay Not Up To Par
I was put into an adjoining room and heard everything my neighbors were saying and doing - including the partying until 230 and the unappetizing sounds the next morning. Ironically the entire hotel was full and no other room was available on a random wednesday in early november. Combine this with the renovation and drill noises and my stay was less than average. Oh did I mention I opted for the "green" package - asked for coffee and water refills and someone kindly left a single packet of coffee ( no creamer, sweetener, etc) and after I spoke with the front desk a plastic bag filled with coffee (again no extras or cups) was placed in my room - still no water - guess you have to beg for that as a gold member.
November 26, 2012
Rated 4 out of 5 by Teacher99 A surprise in downtown Toronto!
I spent a weekend at the Sheraton in mid March. This isn't the first time I've stayed at this hotel. It's clean and spacious - a welcome surprise to downtown Toronto. I had something wrong with the bathroom tap and after I told the desk about it, it was fixed that same day.as well, the person at the desk offered me some SPG points for my inconvenience. Even though I have no idea what to do with these points, I am grateful!
March 18, 2014
Rated 4 out of 5 by AJSB Good convention venue
I stayed for a convention based on this hotel, but also utilising meeting spaces in a couple of nearby hotel. The Sheraton was a good hub for the event, and proximity to other shops etc. was an advantage for someone who didn't have time to roam about.
April 1, 2014
Rated 5 out of 5 by Mikey Was pleasantly surprised
When we first arrived, I realized that I made an error booking the hotel (one bed vs. two). They immediately accomodated my error. We were given a room with two double beds. (We would have preferred Queen but were not pushing things as the hotel was quite busy for March Break). We loved the hotel and location. At the pool, I was speaking with a lady (And didn't realize that she was an actual employee of the hotel). She gave my family 4 coupons for a buffet breakfast the next morning.... WOW - what a lovely treat! Will return again - the children loved the indoor/outdoor pool!
March 16, 2013
Rated 1 out of 5 by Jokesonme OMG
I can't believe that Sheraton would put its name on this hotel. The rooms are unrenovated and disgusting, the restaurant is mediocre and the lobby is like grand central station at rush hour, with harried staff who don't smile and can't wait to go home.
All this AND you get charged for every little thing? $2 for a local call, almost $20 for Internet, no newspaper at your door or delivered with morning coffee? What a joke, except it was on me.
March 15, 2014
Rated 5 out of 5 by Regdelano Above and beyond
While from my rating, one might well guess that I was pleased with the SheratonCentre Hotel. This, however, would not capture one of his finest assets. It was a human asset, Brian. Upon arrival, Brian instantly remembered me from prior visits and with a warm welcoming smile he gave one the feeling of returning home. He was efficient and showed a sincere concern that we enjoy our stay at the hotel. This speaks to the quality of training of Sheraton and the fine attitude of the diligent employee. Brian set the mood for a wonderful weekend stay at the Sheraton Centre property.
September 3, 2012
Rated 5 out of 5 by wooly101 I enjoyed it!
I was skeptical about booking this hotel, but I’m glad I did. It’s a large hotel but grand at the same time. Although its constantly buzzing with activity one can take refuge in the recreation facilities this hotel offers.
As a blind guest I was well treated. I was given assistance when asked for and managed to enjoy all the hotel had to offer. The health club was a bit of a hiccup as there was no attendant on duty during my visit but I did manage to get in my work out thanks to Adrian from security who aided me setting up. Then there was the pool; ah the pool. Sheraton does indeed have a very large pool and its so neat swimming about and being able to listen to the noise of the big city at the same time. For me, it felt like I was swimming in the middle of a busy street. I just found the experience very enjoyable. There was even a sauna in the change room for relaxing afterwards.
The change room for me was a trial; its just so convoluted to get around but I did manage with a little help.
My room was very comfortable with two double beds and a nice working bathroom. The desk I’m glad to say had desk level plugs for one's devices. Alas though, the internet was down during my stay so I was not able to log on. Ah well, it save me a few bucks. There was also a safe in the room and plenty of space for one's clothes. The thermostat worked great and the room was quite clean. I’d like to thank April from the check in desk for giving me such a nice room.
I ordered twice from room service and both times the food was delicious. Room service staff was quick to assist when I told them I could not access the room service menu. It would be nice if Sheraton made this available on their web site rather than just on the television screen. Room service was a tad expensive but I enjoyed it.
Service was top notch and I was pleasantly surprised. All my needs were met and in a timely fashion. Everyone I came in contact with was helpful and genuine. I didn’t’ feel rushed or made to feel like a pest but like a valued guest. As a blind traveller I do require a bit more attention and it was given.
Conclusion, I’m booking it again. Its grate to spend the night here and enjoy the pool then go off to the spa which I did upon checking out. Next stop, Fort Lauderdale, where I’ll be staying at the Westin this time; I hope it goes as smoothly as this stay.
April 13, 2014
Rated 5 out of 5 by Lori33 Best Hotel Ever!
I have been staying at the Sheraton Toronto Centre for an extended period of time and the staff is absolutely amazing. The amazing service starts at the valet which takes the best care of their guests, to the front desk staff that will take care of your every need and the lounge staff that provides a yummy breakfast and hors d'ouevres selection each day. The hotel also provides special extra programs such as the 'Green Choice' program that both benefits the environment and gives you extra loyalty program points (which I love). I truly feel at home at this hotel, and have even made a conscious decision to stay at the hotel even though I work about an hour outside of the city. I would recommend this hotel to anyone.
April 30, 2012
Rated 3 out of 5 by TLB2610 Central location
For an ovenight stay in downtown Toronto this hotel is conveniently located. Easy access to and from Toronto Intl Airport (Pearson).
April 3, 2014
Rated 4 out of 5 by Laura04 Some improvements needed
Here you have some comments trying to help improving guests stay:
1. My room was next to the elevators and was quite noisy.
2. At 4:30h the alarm clock started to ring and woke me up. It seems the previous guest left it like this and the service room didn't switch it of. I came from Europe and it was impossible to sleep again because of the jet lack.
3. On Saturday night someone on the next room was having a party until 5am. I saw them bringing beers on the elevator, etc.
4. The bath water tap couldn't be turned off, so the water was dropping all night with the consequent waste of water.
5. When I checked in the lady didn't inform me about Internet connection, breakfast nor offered a map of the city.
June 26, 2013
Rated 3 out of 5 by oliverfish Needs Updating
I have stayed here many many times in the last 10 years. I am sorry to say that this visit did not meet my expectations. I moved room within minutes after arriving. The air conditioner was so loud, it sounded like a helicopter was in the room. I was given a second room which wasn't up to the usual starwood standards either. The shower curtain was in desperate need of replacing-it reeked of urine! I had to close the bathroom door because the entire room smelled of it. The wallpaper had been torn and carpet lifting.
The front desk staff was exceptional. I didn't bother to change rooms again as I was too tired and only staying one night.
Certainly needing some renovations and maintenance! No longer 4 star!! 3 star now!
September 2, 2012
Rated 3 out of 5 room disappointing, rest good
the room had a distinct oder, the carpet was wrinkled as tho very heavy equipment had run over it repeatedly, lighting did not include the desk! a very subpar room for such a hotel. well below what others at the conference had for rooms
March 29, 2014
Rated 3 out of 5 by Philip422 Good hotel, but very large
I was satisfied with my stay here. It's not at the same standard as some other hotels I have stayed in Toronto, but overall it is well run and the staff are very helpful. It is very large though and there are a lot of tourists staying; it is very crowded at times in the huge lobby. There is construction nearby which I could hear in the early morning even though I was on the 33rd floor! But there is construction all over Toronto! The location is good, near two subway stations and a short walk to the downtown area I needed to get to . Fair value for the price I paid.
October 6, 2013