Rated 3 out of 5 by AkaEm Feb 2014
Stayed here while in town for work.
The valet was full and had to park under ground. Underground parking was not well labeled as to which direction the hotel was.
The bathroom in the room was quite small.
Only had one outlet at the desk and one plug in the bathroom so it is challenging when I have 4 pieces of electronics that need to be charged overnight.
Room was otherwise clean and well stocked.
The restaurant across from the lobby, B&B had very slow service for drinks in the evening, they served larger parties first and we had to wave or go get our server to order more drinks.
Checked baggage doesn't allow coats, you have to pay extra to check your coat at the coat check one level down.
Great location, short walk to the Eatons Center.
March 2, 2014
Rated 4 out of 5 by nishin1 met expectations
Always looking for a clean, reasonable priced hotel for family when trips are made to Toronto. I think we found our hotel. Located centrally downtown, everything in walking distance, perfect. Was treated execptionally well, first impression was good for the whole family, thanks.
April 20, 2014
Rated 3 out of 5 by BizTraveller12345 Good Hotel, too busy to provide quality service
Hotel itself is a decent Sheraton, nothing fancy but nothing lacking either. Very busy location so service is busy and slower than one would like. Valet service is poor - called for the car, waited the prescribed 20 mins, then when inquiring was told "you should have called, it'll be 20 minutes". Also failed to have my bill emailed to me (SPG Gold Member with info on file# and I have spent weeks trying to get a copy of my statement#s) to no avail. Constantly transferred to an accounts voicemail promising a prompt response - none received.
I stay with SPG properties all the time for work and pleasure and while the Sheraton Toronto Centre will continue to be a choice of mine, it's due more to location and affiliation then service or quality!
March 3, 2014
Rated 1 out of 5 by AD66 Tired and way over priced
I stayed at this hotel due to it being downtown with access to the underground network. My stay was terrible I had the worst sleep in any hotel I stayed at, I had the service elevator next to my room that went all night, the furniture is scuffed and tired, the bathroom is tired, I had to sleep with ear plugs and did not wake up rested at all. All of this and $CAD500 per night, nothing like gouging for PDAC, if they are going to charge exorbitant rates they need to at least back it up with half decent rooms. Shocking for the price, it is not even a $200 per night hotel, they exploited the fact it was PDAC but they wont get any business from my company for the rest of the year, this was not a last minute booking either, it was made 6 months prior to my stay.
March 12, 2014
Rated 4 out of 5 by Formula1 staff was very attentive to my needed and requests.
I had a special request and staff made it possible immediately.
April 25, 2014
Rated 5 out of 5 by GeorgionBayVisitor A nice surprise
We checked in on the hottest day of the summer so far. We were greeted in line with a bottle of water, enjoyed a dip in the pool and returned to a clean spacious room. When I tried to open the safe, it would not open. I called guest services and two polite well dressed gentlemen arrived to open the safe within minutes. Then, the supervisor gave us a $50 credit on our room. A nice surprise for sure. We were thinking of leaving the hotel for dinner but instead enjoyed a wonderful meal at the BnB restaurant. I come to Toronto often and will definitely be back. Thanks for a wonderful stay.
July 10, 2012
Rated 5 out of 5 by camerosweety Great Hotel with Great Location
Great Location, Great package deals that include parking, friendly and helpful staff, Modern and well kept!
April 24, 2014
Rated 2 out of 5 by Alain2013 Internet service
I was very desapointed to find out that we had to pay for Internet. Today, this option is not an option anymore, it is required where ever you go. I go in hotels twice a month, I used to be SPG gold member but one day I had a very bad service and I decided to stop using SPG hotels. One year later I decided to try it again and it was not that good, rooms are good but 3 things: First: I had to pay for Internet!!!!!!! Can you imagine! Second: The staff was not that nice, I ask to get my bill at the room and she refused!!! I was shocked! I will not go back to this hotel. In 2 weeks I will try an other SPG hotel. Third : The pillows were horrible, I called to get a hard pillow and they did not had any! :(
January 16, 2013
Rated 2 out of 5 by Scooter01 Needs Improvment
Overall I must say that my stay was disappointing. I was here for a conference and we received a government rate but I am aware of the regular rate and this hotel is not nearly to the standard it needs to be for the price. I have stayed in many places in downtown Toronto (will refrain from mentioning competition) as I am a frequent traveler to Toronto and there were a lot of things missing.
Here are some examples, there's nothing ground breaking here just not what you would expect from a high end hotel:
- there were stains on my bed skirt,
- stains on the wallpaper in my room
- my bathroom curtain smelled mouldy
- the bed itself seemed quite old and had squeaky springs
There is also the issue of having the room service menu and other hotel information on the tv not printed in a booklet available in the room. Not helpful. You have to stand there and wait for the pages to turn to find out about things like where is the fitness centre? How do I use the phone? if you want to see the the room service menu you have to wait for it to appear. If you want to see the previous page - too bad you have to stand there and wait for it to come around again.
The fitness centre is nice, but the signage getting people there through the construction zone needs to be vastly improved.
Last and most importantly, the staff at the front desk are rude. They approach you like they are either bored or unimpressed with your arrival and that they would rather be doing something else. I had the chance to see a few interactions at the front counter and it seems that all goes very well if you are a Starwood Member or some kind of elite guest. If you aren't then you are treated like an inconvenience.
It's a challenge to running such a large hotel, I hope the management is up to ther the task of doing what needs to be done to ensure a quality experience for everyone.
April 30, 2014
Rated 4 out of 5 by Robbiexxxxxxx Complaint
The night before our Trafalgar Tour started at your hotel we were kept awake until 4 am by Loud, Drunk guests who were going up and down the halls, using profanity, etc. When I pointed this out to your front desk person the next day he basically laid it in our lap because we had not called Security to complain. We did not call Security because we did not know anything about these disruptive people and did not want any retaliation from them. I think your desk person could have been more understanding and polite.. Others who were on our Tour and on the 8th floor had the same complaint.
September 7, 2012
Rated 4 out of 5 by Ganesan STAFF STAFF STAFF...
The Sheraton Center @ Toronto property is great but more than anything... The STAFF`s are exceptional. Among many I would like to especially recognize Blesilda, John and Munsur from Concierge Lounge for their exceptional service. I would rate them with more than 5 * (Stars).
The service, courtesy, mannerism were exceptional. I would choose this property for my future travel needs considering their exceptional service.
No great work should go un-noticed atleast from my end. Any questions please feel free to reach me.
Thank You for taking time to read my comments.
January 28, 2013
Rated 1 out of 5 by CF99 Terrible Parking and poor service
When we aqrrived we were confronted with Nuit Blanche. Hard to access the hotel - I would have appreciated some warning, and recommendations how to access the hotel. The only parking was valet parking at $48/night - and we were told - well you can use municipal parking - but of coutrse this was totally inaccessible that night. Basically no organized response, and no help with the massive crowds
TV did not work, and instruction on how to use phone - on the TV!!
Finally after half an hour a staff arrived - to fix TV and then demonstrate use of phone (really NOT obvious). Never again.
October 7, 2013
Rated 3 out of 5 by Jeff Meeting Experience
The hotel room was fine. The physical meeting facilities were adequate. However, hotel staff catering/serving the breakfasts and snacks were as a whole unhelpful and fairly abrupt, actually almost rude. When they ran out of coffee cups, plates or utensils, they seemed put off when we asked for assistance. This was noted in their attitude and response (more often than not, "I'll get to that when they can", as they walked off)
I found the concierge unhelpful in suggestions as to nice neighborhood bars for a nightcap or even restaurant suggestions. When I asked them about a good seafood restaurant for dinner, they suggested 'Red Lobster'
Finally, valet staff was a bright spot. Always helpful and polite.
May 6, 2013
Rated 4 out of 5 by David0311 Great Location in Toronto
Sheraton Centre is located right in the middle of Toronto - walk underground to shopping and other venues, short walk to Chinatown and other restaurants, and across the street from City Hall.
Room (2 full bed) located on the 34th floor (SPG floor), so the view was good. Beds a bit small and would have preferred a king bed with sleeper sofa layout. Usual layout, safe in the closet for the electronics. Self-parking though was difficult - I understand the price given the location, but no in/out privileges, plus no special area for hotel guests, so you could park far from the entrance.
August 19, 2012
Rated 2 out of 5 by grant party noise
I took my son to the leafs hockey game for his birthdat. He lives in Sudbury and I live on Manitoulin Island so it was a long day driving down and going out. We went to bed at midnight and were expecting a good night sleep but were interrupterd for hours from partyers and finally had enough and left by 6am. Told the checkout manager and he said this was the norm for Saturday nights and that police were called to remove people on other floors. This is very dissapointing and unacceptable and I won't come back or recomend to friends or family until I hear positive feedback...thank you
February 4, 2013
Rated 2 out of 5 by InisM Richmond Tower
Make sure you don't reserve rooms in Richmond Tower it looks and feels like cheap motel.
Last time I've visited Toronto I have stayed in Queen Tower and it looks and feels like million bucks, this time for some add reason wife and I got the Richmond tower and it was a horrible experience.
April 16, 2014
Rated 5 out of 5 by CHINOOK OUR FAVOURITE TORONTO HOTEL
We have stayed here many times in the past year either on business or pleasure and have always been pleased with the customer service and rooms.
My husband has always known that when we check in he makes sure the room is up to my standards before bringing up the luggage, but now he knows that I will be okay with this hotel as it is always clean and welcoming, and we both have been happy with this experience!
We love that it is also so close to great shopping and restaurants!
Everyone from the valet, front desk, club lounge and housekeeping have always been friendly and helpful.
July 2, 2012
Rated 4 out of 5 by Wallet Good ambiance
Has a waterfall garden that can be enjoyed from the lobby and some rooms. Staff was helpful in using the concourse underground to access stores and food court and Tay out of the rain. Great location and views and on bus and trolley, subway lines. Only criticism...kind of expensive.
I especially liked their green Hotel program conserving water on towel and sheet laundering.
April 10, 2014
Rated 2 out of 5 by Nic2014 Hotel needs a renovation
I took advantage of what I thought was a good promotion however was given a dated room with a dirty and worn out carpet and similar furniture etc. I was appalled by the state and could not believe I was in a Sheraton which is one of my preferred chains. Some promotion! And so disappointing...however the service provided to find me an acceptable room was exceptional and for that I'm grateful. Bottom line is that this hotel needs to be updated and reflects very badly on the brand.
March 24, 2014
Rated 1 out of 5 by Disappointed17 Room 3433 is really bad
I am generally a loyal SPG customer, but had one the worst hotel experiences at the Toronto Sheraton Downtown. The hotel itself was fine, but room 3433 needs to be stayed away from at all costs.
It is right beside a service elevator that was so noisy that it kept my entire family up all night.
Another irk, that I would never have mentioned if it wasnt for the horrible room, was that the swimming pool was open air (when it has the ability to close) on very cold June morning. Many of the guest commented not only on the coldness of the area but on the coldness of the pool itself.
June 17, 2013
Rated 1 out of 5 by vacationer123 Very good hotel trip ruined by staff
While staying on vacation at this hotel I tried to make reservations at another Sheraton. The front desk staff couldn't do this for me, but gave me a long-distance number to what I was told was the Starwood reservation number. In fact it was a number somehow associated with Expedia in the USA. I have now wasted hours and hours of my time trying to cancel this latter reservation. I'm still not sure it's done, as every time I call it seems to still not be cancelled. Even if I do get it cancelled, I'll lose money on the credit card exchange.
One thoughtless action by staff had totally ruined my vacation (and beyond). The extra 2000 Starpoints the manager gave me doesn't really compensate me for the disaster.
August 12, 2012
Rated 2 out of 5 by manymoons2 Entire Stay Not Up To Par
I was put into an adjoining room and heard everything my neighbors were saying and doing - including the partying until 230 and the unappetizing sounds the next morning. Ironically the entire hotel was full and no other room was available on a random wednesday in early november. Combine this with the renovation and drill noises and my stay was less than average. Oh did I mention I opted for the "green" package - asked for coffee and water refills and someone kindly left a single packet of coffee ( no creamer, sweetener, etc) and after I spoke with the front desk a plastic bag filled with coffee (again no extras or cups) was placed in my room - still no water - guess you have to beg for that as a gold member.
November 26, 2012
Rated 2 out of 5 by MississaugaON Stay-cation could have been better ...
It's the little things that you remember. We were spending a day alone without our two children who were being taken care of by my sis-in-law. The hotel and room were clean. The location is fantastic.
But the TV ... perhaps it's on a satellite feed? Every couple minutes, it would freeze up. We thought it was because of the weather, but the problem didn't go away when the sky cleared up.
And it was cold at night. We found out that the building had not yet turned off the AC which meant that the heating wasn't working. When we called down in the morning, we found out, too late, that they could have provided a heater. My wife is 8.5 months pregnant and we certainly wish that option was made known to us earlier.
September 23, 2013
Rated 5 out of 5 by Mikey Was pleasantly surprised
When we first arrived, I realized that I made an error booking the hotel (one bed vs. two). They immediately accomodated my error. We were given a room with two double beds. (We would have preferred Queen but were not pushing things as the hotel was quite busy for March Break). We loved the hotel and location. At the pool, I was speaking with a lady (And didn't realize that she was an actual employee of the hotel). She gave my family 4 coupons for a buffet breakfast the next morning.... WOW - what a lovely treat! Will return again - the children loved the indoor/outdoor pool!
March 16, 2013
Rated 3 out of 5 by mtmorgan Air Quality and Temperature
I was in a constant state of heat without the ability to reduce the temperature in my room. Upon calling Guest Services an engineer was sent to my room and he simply turned off the heat at the wall thermostat, closed the air vent on the wall and handed me a fan which I had on constantly for 4 days. The fan moved air around but could not lower the room temperature or supply fresh air to my room. The windows could not be opened. I would rate this room completely unsatisfactory based on the air quality and temperature.
March 7, 2014
Rated 3 out of 5 by Tim23 Worst check in experience consistantly
This hotel provides the worst check in experience consistantly for me. They always have a different rate than what I have booked, mix up my rooms. Poor poor service, treated poorly. I have chosen to move all of my team activity away from this hotel in TO but will use starwood sites in other cities but will never walk into this hotel again. absolutely awful experience every time
April 7, 2014
Rated 5 out of 5 by SOJ2012 THIS HOTEL IS WELL POSITIONED AND CLOSE TO EVERYTHING DOWNTOWN WITHOUT EVEN GOING OUT IF ONE CHOOSES
I esoecially wish to commend the agent that checked me in at the front desk. He was most welcoming and set the pace for a great time at the hotel, unfortunately he had no name tag and I forgot to ask but he provided excellent service to me at check in and inspite of the long wait on the line, I completely felt welcome to the hotel.
April 11, 2014
Rated 5 out of 5 by Regdelano Above and beyond
While from my rating, one might well guess that I was pleased with the SheratonCentre Hotel. This, however, would not capture one of his finest assets. It was a human asset, Brian. Upon arrival, Brian instantly remembered me from prior visits and with a warm welcoming smile he gave one the feeling of returning home. He was efficient and showed a sincere concern that we enjoy our stay at the hotel. This speaks to the quality of training of Sheraton and the fine attitude of the diligent employee. Brian set the mood for a wonderful weekend stay at the Sheraton Centre property.
September 3, 2012
Rated 4 out of 5 by ChrisP Sheraton Centre
For the price during PDAC conference, the Sheraton is good value. Relatively convenient access to business district and shuttle service to the conference. Outstanding workout/pool facility, restaurants appropriate-although lacking a high end venue. Only complaint- when checking in was told my internet access would be waived in final checkout invoice- this didn't happen, and then advised only waived for Platinum level members-unfortunately I have not yet achieved their highest level. Cost is $17/day so be prepared.
March 6, 2014
Rated 2 out of 5 by Razz unacceptable
We stayed at this hotel because it was the “Official Race Hotel” for the Younge street 10km. We arrived and no valet was available. Nana checked us in but had no information about the race. We had booked the shuttle to the race only to find out race day that we had to get to Ontario Place to get on the shuttle. Our room had no bar fridge ~ what a disappointment. The desk in the room has huge water stain marks on it, there was a huge stain on the floor between the two beds and the bed ruffle had stains on it. These all gave the impression of uncleanliness. Not an acceptable feeling. The bed closest to the window ~ the side closest to the window ~ you get in and roll right out! We ended up sleeping sideways! Totally unacceptable! We didn't check in till close to 11pm, we were tired and had to race the next day. We would not recommend this hotel. The Sheraton has a good name and we expected a "much" better experience. Please don't rent this room ~ 1739 ~ until these problems are addressed. This is really unacceptable.
April 14, 2014