Rated 2 out of 5 by aggie1976 old legacy hotel, needs improvement
An old legacy hotel that Sheraton has tried to upgrade to today's business traveler but more work is needed.
The Good: The fitness centrer was excellent. Great selection of equipment, lot's of machines,
The Bad: There was one working electrical outlet in the room.
The bathroom needs a lot of work. The toilet seems to be original 1950 style.
The TV while an LCD had horrible sound and available channels was 1/3 sports channels.
A/C was noisy
June 28, 2013
Rated 4 out of 5 by Beowulf Great Stay
All apsects of our week long stay at this hotel were great. The only exceptions were the club and the furniture
The staff in the club worked like demons, But the kitchen did not give them much to work with and they close at 7:00PM (the room is open but no service. We did not feel we received our full value for this feature.
Also there is minimal storage space for stuff. Stupid little boxes on shelves in cabinets and not very many of them!
June 28, 2013
Rated 2 out of 5 Too many miss's
Here are my comments
- the logists of the hotel are complex if you stay in the Tower
- The conciege level where we stayed had small rooms and not worth the extra charge
- We were given card keys that did not work first time
- The card keys were disabled when we returned on our second night
- There was no information provided on the facilities of the concierge hospitality room
- we were charged for drinks in the concierge hospitality room
September 8, 2013
Rated 4 out of 5 by kaytea Nicd
Not a great view but nice facility
April 17, 2014
Rated 1 out of 5 by Sonia99 Unacceptable
Unable to get wifi in room due to location? IT had no suggestions. Hot water tap in the sink did not have water 1/2 the time. The shower was barely warm and would end cold daily. The grate for heater rattled which was very difficult to sleep. Staff just told me that the problems were being addressed daily, but this continued over 4nights, 5 days. When I discussed this at check-out , I heard the same excuses. No efforts to correct things.
February 11, 2013
Rated 2 out of 5 by JJ99 Sheraton not up to standards
I was disappointed that the hotel did not have free in room internet service, and that what they did provide was 45 minutes a day in the lobby.
Also, our room was not ready on time and the staff did not give us any reason why or any options available to us. We finally had to call corporate head quarters. I would have hoped that after sitting in the lobby for hours waiting, we would have got a complimentary meal, but none was provided.
March 5, 2013
Rated 4 out of 5 by JulieAC In the middle of it all
The Sheraton Denver Downtown is in a great downtown location close to shopping, dining, and sightseeing. The hotel seems to be the hub of a lot of activity and is appealing to both leisure and business travelers.
April 3, 2014
Rated 4 out of 5 by BigMac57 Training Conference Trip
This is a great location but it is obvious that if you don't demand service you are left to fend for your self. I never heard from anyone until I called desk to find out how to checkout. Parking (Room Key)card was not activated for garage. Had a bad experience with rusty water in Shower last morning there. Upon complaining management was very quick to make things right. i would stay again. Refrigerators in room would be good though.
June 11, 2013
Rated 2 out of 5 by JP12 SMALL rooms and out of date
Although the staff was great about relocating us, the first room we had smelled bad and then we were relocated to a much bigger room. However, the bathrooms are very small, and the light in the bathroom had an AWFUL buzzing noise sometimes when turned on. The club level amenities are great, but I would choose the Westin over this hotel every time for the comfort and extra space in the rooms. Without central air, the room was stuffy.
July 27, 2012
Rated 5 out of 5 by Stella It was great experience!
It is 4th time to stay Sheraton Denver Downtown and I always am satisfied with your hotel. The location is great and employees are professional and nice to customers.
One thing I would like to comment is about the elevator. Would you either explain to the guest or put sign on the slip for the card keys about operating elevators? I have been there several times but I keep forgetting about sliding my key to reach guest floors. Thanks.
February 24, 2013
Rated 4 out of 5 by Jillz Staff gave great service....
I want to thank the staff of the hotel for their great service, and I know that they were only doing their jobs, but that doesn't guarantee professionalism and good spirit, or people skills, and the staff was very pleasant, never did they act like I was bugging them. I had two people with me who required wheel chairs, so I needed help with pushing them, and luggage carts, couldn't have done it without a lot of stress, so THANK YOU!
August 12, 2013
Rated 4 out of 5 by sam1959 EMPLOYEE LIED
Employee waved the parking fee do to problems and when I check out it was still waved and three days later it showed back up on my bill????????????????????
April 8, 2014
Rated 5 out of 5 by ann1970 This hotel is great for the whole family
The pool is clean and having lunch served there allows you to fully relax all day while the kids play. The rooms are immaculate and the staff is ready anytime to fill any need or fix any problem. Everyone, from room service, to bell man, to the manager on staff was absolutely helpful and very nice. Room service food was not the best....but the charge was taken off as it was not up to standards. Great location....highly recommended!
August 16, 2012
Rated 5 out of 5 by Wendy62 this hotel will be a fantastic plus for your trip
The experience of a large hotel in the center of an urban setting can offer some predetermined stereotypes to the novice traveler. Such things as difficult to approach staff or indifferent rooms present an aura of the hotel is more important than the guests. Such is not the case for the Sheraton Downtown. The staff were patient, friendly and understanding and supportive. The rooms were clean, functional and very comfortable. The
September 20, 2013
Rated 5 out of 5 by Jimntam Great experience!
As usual it easily met our expectations! We were celebrating our 30th wedding anniversary and had a spectacular stay! One of our favorite hotels in Denver!
April 7, 2014
Rated 2 out of 5 by David conference attendee
I stayed at this hotel because I attended a conference recently. The hotel charged us $20 more that what was agreed on by the conference. Internet was not included and was over $10 extra per day! Then the few computers in the lobby with internet would not let us on 2 of the 4 times we tried. The room was really small and the bathroom was small by New York City standards, however the bed was very comfortable. We had to set the thermostat to 78 to get the room heated to about 68. My colleague had the same issue with his room (except his room was smaller than ours!!) The remote would only work from one side of the bed. The hotel didn't even have coffee in the lobby at breakfast time. Our biggest complaint was the management would not allow us to heat our 6 month old's jar of baby food any where in the hotel, and suggested we try the 7-Eleven down the street!
March 4, 2013
Rated 4 out of 5 by CAM59 Hotel
I found it interesting that the suite was very nice and large but had an usually small bathroom. The plumbing wasn't in the best condition. Always a foot of standing water while taking a shower and the tub drained very slowly.
The first night I requested a wake up call in the morning - no call received. The next night I requested a wake up call and mentioned I didn't get it the previous morning - I received 3 calls that morning.
August 30, 2012
Rated 5 out of 5 by Fascinateu Sheraton staff are the best!
Needs anticipated and excellent customer service.
April 14, 2014
Rated 5 out of 5 by Rob0810 Happily Surprised
I travel a lot for work and this is the first time I have stayed at a hotel that all the staff I encountered were very eager to help and went the extra mile. From check in to check out it was a great experience. Even as I waited for the airport shuttle the valet saw me sitting and offered their help to check on the shuttle and they did without even me asking.
February 25, 2014
Rated 2 out of 5 by Disappointed1 Terrible room! Service was great!
Room very small. Amenities lacking. 1 creamer and 1 sugar per person in the room. Reported the tv not turning on and was told to let it warm up for 2 minutes and it should turn on. Turned on the AC (or attempted to turn heat off) and got a meager stirring of air all night. Terrible view of rocks from roof connecting tower and hotel and great view (sarcasm) of office building next door. $24 to park as a guest! Staff is friendly!
January 28, 2013
Rated 4 out of 5 by DonnaRN58 Toilet had issues from Day 1
I stayed in the hotel for 4 nights. I called several times re: the toilet flushing and each time someone responded quickly and said the toilet was fine. Later when I went to flush it was not working. On Saturday when we had some downtime and i was suppose to be resting the repair man was in and out of my room at least 4 times-getting parts, etc to fix the toilet. This was disappointing since the overall stay was very pleasant.
March 30, 2013
Rated 5 out of 5 by Lapdog6 This hotel has a great pool
We really enjoyed the well-maintained swimming pool. The pool is great for doing laps and the loungers at poolside are comfortable. The staff is very helpful.
Room was beautiful and self-parking is easy.
April 1, 2014
Rated 4 out of 5 by Marian0711 Needs Improvement
We had asked for receipts for the 18 rooms we booked and to have them ready the next day (anytime before 4 pm). Trevor assured us that he would pass that along and have that done. It was not done and I was very disappointed. When I asked the manager (Mario), he really didn't seem interested in knowing what happened or even apologized nor did he ask to print the receipts at that time. Very unprofessional and needs improvement.
March 13, 2013
Rated 5 out of 5 by Gwendolyn777 Thank You
Jonathan did well when I arrived to check in at the front counter. He was able to explain my confusion regarding the price.
A man at the information counter left of the front desk was very helpful in giving me a map and highlighting the path I needed to take to arrive at my requested destination; a grocery store. Also, that I was able to leave my luggage until I returned from the grocery store on my last day stay. Thank you.
October 23, 2012
Rated 3 out of 5 by Bill2007 Missing Shower Curtain and Non-Working AC
Poor housekeeping and maintenance. When I did get to my room tried to cool the room down, but the AC would would not cool the room all night, which made for a very uncomfortable night.
Then when you think things cannot get any worse, got ready to take a shower and the shower curtain was MIA (missing in action). Took a shower any way allowing water to exit shower onto floor. POOR POOR housekeeping and maintenance!!!!!!
November 13, 2013
Rated 3 out of 5 bad room service
I was not happy with my experience because of the room service. I was given drink coupons by your hotel which I used and brought my drink back to my room. Later, when I wanted to open them, room service would not bring me a bottle opener. The person working told me I had to order something again to get an opener. I don't see how those drink coupons ended up benefitting me if I couldn't open them without buying a beer. I had to spend $25 just go get an opener. Not happy. Once I ordered a beer I didn't even drink (just for the opener) I figured I'd order a piece of pie to make the trip worth it. The room service person didn't know if you had ice cream and didn't even know what beer was available. It was very disappointing. My beer should have come with a lime as it was a Corona. I basically paid $25 for a bottle opener. I find this to be terrible customer service.
July 1, 2013
Rated 3 out of 5 by JLS079 Sheraton Denver Downtown
Great location, excellent conference facilities, elevators in Tower BLDG slow,room in Tower BLDG needed work ...strange layout-large room small Bathroom needed work... non-functional sink drain stopper, toilet leaked from back & H2O pooled on floor/ never noticed by hotel staff in 4 days, non-functional remotes, bad fitting door, light switch/furniture placement in odd areas, no closet doors...Great beds & pillows, towels!
July 30, 2012
Rated 3 out of 5 by Shawn60 Room Mix Up
I was given a room, upon check in, that was already occupied. The #was printed on my card and when I tried to enter (fortunately) the key did not work. The occupant was disturbed by the noise at his door and opened to check on what was happening. Slightly perturbed, I returned to the front desk and was given the correct cards and different room number.
February 22, 2014
Rated 3 out of 5 by Brad2014 Gaps in the windows lets in the cold
Admittedly it was the coldest weather ever in Denver, but having to wear a coat, gloves and hat while I was on my conf call from the room, I say that wasn't the best experience I've had at a Sheraton. When I looked to why it was so cold in the room whilst the temp on the aircon was 75F. There was 1/8" gaps in the walls where the windows connected. No wonder the room was cold
February 7, 2014
Rated 1 out of 5 by DDDD Stay at another hotel chain
If you want to stay at a convention type hotel with inadequate staff to take care of all the guests this is the place to stay. The room is adequate for one but for my wife and I with only one chair in the room one of us was delegated to sit on the end of the bed if we weren't sleeping. You can do as bad with another international chain but chances are you will do much better. Don't waste your time staying at this hotel.
November 13, 2012