Rated 1 out of 5 by DDDD Stay at another hotel chain
If you want to stay at a convention type hotel with inadequate staff to take care of all the guests this is the place to stay. The room is adequate for one but for my wife and I with only one chair in the room one of us was delegated to sit on the end of the bed if we weren't sleeping. You can do as bad with another international chain but chances are you will do much better. Don't waste your time staying at this hotel.
November 13, 2012
Rated 3 out of 5 by Bill2007 Missing Shower Curtain and Non-Working AC
Poor housekeeping and maintenance. When I did get to my room tried to cool the room down, but the AC would would not cool the room all night, which made for a very uncomfortable night.
Then when you think things cannot get any worse, got ready to take a shower and the shower curtain was MIA (missing in action). Took a shower any way allowing water to exit shower onto floor. POOR POOR housekeeping and maintenance!!!!!!
November 13, 2013
Rated 4 out of 5 by messi internet?
like central location, professionalism, and excellent support for professional conference. Unhappy w/ weak wifi signals and not a smooth transition between wifi networks in guest and meeting rooms.
June 23, 2014
Rated 3 out of 5 by Chope quarterly work stay -
Staff usually is very polite. My room was dusty, lights didn't work, toilette didn't flush... I stay here (per work) quarterly. When the hotel has room I get a larger room. This time, I was in a closet.
Location is good. But bottom line, you are a number, not a person. Don't expect much and you'll be fine.
Oh - the pool? Outdoors, the size of a thimble. Don't bother.
Good luck fellow travelors
PS - There is NO spa
August 29, 2012
Rated 4 out of 5 by PatLawyer Great staff
The front desk staff and the valets cannot be beat! They gave great suggestions for restaurants, things to see and do, and directions. And everyone had a smile on their face. And of course, the beds are soooo comfortable.
June 20, 2014
Rated 5 out of 5 July visit to Denver
Great stay!!! Thanks Brad and Josh!!!! You guys made check-in, upgrade and room change seamless!! Bravo guys! To the doorman, never made it to Snooze, next time I will, gotta try the pineapple upside down pancake and thanks for the umbrella. To the lady on the phone thank you big time for directing me back to the hotel, you were so patient and I was so lost! When I'm in Denver I'll make sure to stay at the Sheraton.
July 13, 2012
Rated 4 out of 5 by Eileen Hotel Services a Bit Off
Here are a few things about my stay
1). My Room did not have a TV or Room service Menu when I arrived.
2). The housekeeping staff did not seem to understand the "Green" program and never gave me my vouchers for not asking for new towles and sheets.
3). The wireless router went down and the hotel staff did not know there was a problem and it lasted for hours.
4). The bathrooms are dated and the plunbing is very old.
March 11, 2013
Rated 5 out of 5 by TMRM Great, centrally located hotel
This centrally located hotel is on the 16th Street Mall and close to the Capitol. Large rooms are well appointed. They have a "green cleaning" program that rewards you if you choose to skip maid service. I did that, but had a couple problems getting re-stocked with coffee/tea, etc. In the end, though, guest services does a really good job, considering they have over 1000 rooms to service.
April 11, 2014
Rated 4 out of 5 by Harry516 Great Location
If you are an architecture buff, you'll appreciate the hotel's tower building, an I.M. Pei designed hotel built in 1959. The hotel sits on the 16th Street Mall, an outdoor pedestrian mall lined with cafes, retail stores and historic buildings. The hotel is well maintained and the staff helpful. I was here for business but it would be well suited for families or couples on vacation. I was very pleased with my stay.
October 11, 2013
Rated 5 out of 5 by 10042012 Great location
We stayed on the top floor in the tower. We had large windows and a great city view. The room was very clean, quiet and comfortable. The hotel is dog friendly, we had our small dog with us. There are plenty of restaurants and stores within walking distance. There is a shuttle service as well. We enjoyed the club benefits as well. Overall we were very impressed. The conference space was nice and easy to get around.
October 11, 2012
Rated 3 out of 5 by CO79 Wish we had known earlier...
The room, beds and location are great. Our complaint is that there was a youth conference that brought seemingly1000+ teens to the hotel, making just about every space crowded with a teen mob including the rooftop pool which was entirely overrun the entire day and basically unuseable for anyone else. We know its not staff responsibilty to give a heads up when booking but would have been nice. We checked out early.
July 8, 2012
Rated 1 out of 5 by Marquez Check in
I arrived at 2:30pm Denver time for a 3:00 check in, I was told that my room would not be ready for about (1) hour and that I would be called when it was available, (which caused me to miss my 1st meeting at 3:30pm) after a wait of 2.5 hour
I decided to check on my room, which I finally got and I never received a call to tell me it was ready.
That service or lack there off, was not what I expected from your hotel.
October 9, 2012
Rated 5 out of 5 by mande22 awesome views, great location
I stayed on the club level floor. My room was huge and the view was amazing. The club lounge was also very nice, totally worth the upgrade. Had free drinks and snacks all day and night as well as hors 'derves and drinks in the evening and breakfast in the morning. The only thing I didn't like was the double beds in my room, they were just too small. Overall we had a great time here and would definitely come back.
October 15, 2012
Rated 1 out of 5 by Amanda1765 Horrible customer service, subpar rooms
Every staff member I encountered during my stay was indifferent, unhelpful, and generally annoyed by my questions or requests.
Check in was late and painfully difficult. Check out was lengthy. As a tax exempt traveller, the process of submittng the tax exempt form before checking out was absurd- after waiting 20 minutes in line to check out, it was another 20 minutes and 5 pages of paperwork before I could leave. Many of my coworkers who went through the same process ultimately still did not have their tax exempt status accepted.
My room was 2-star quality at best. My TV worked intermittantly and the toilet did its best not to flush. Sheets were plastic-like and the carpet was old and dirty.
Rather than waste more of my time than I already have on the Sheraton, suffice it to say that neither I or any of my coworkers will ever stay at a Sheraton again as long as we live.
September 27, 2013
Rated 4 out of 5 by Sandwolf All went well with my stay
Hotel needs modernization, i.e. new carpet and some furnishings, but still a nice place. Controlling water temperature in the shower was a problem. Hot to cold to hot to cold, back and forth while showering.
June 20, 2014
Rated 5 out of 5 by doc11 OUTSTANDING SERVICE
The service was top notch in all respects at the hotel. Would specially like to commend Chaoth, and Sarah for their professionalism in the service at the Sheraton Club Lounge.
The hotel location is terrific, easy walking to the U S Mint, Denver Convention Centre, 16th Street Mall ( with a free bus to the LODO area, and Larimer Square). Many restaurants all around.
Thanks for a great stay May 10-11/2012.
May 16, 2012
Rated 4 out of 5 by Chief53 This Hotel is well located and has great ammenities
The Sheraton Downtown Denver is in an excellent location and has great ammenities. Including underground parking, fitness center, business center, clean, comfortable rooms, adjacent restaurants, bars and a coffee shop. Located on Denver's 16th Street Mall, two blocks from the State Capital and three blocks from the Colorado Convention Center; you'll not find a better facility or location in the Mile High City.
August 12, 2012
Rated 4 out of 5 by jimmy0 It's the people
The first room we were assigned was in a noisy location, where we could hear a lll our neighbors and many outside noises. The decor seemed drab and old. After one night in that room, we said we'd cancel early. Josh at the reception desk found us another room, which turned out to be outstanding. At the reception desk, in addition to Josh, we want to thank Natalie and Ashley for their superb care and efficiency.
November 5, 2012
Rated 1 out of 5 by HI28 Worst Service Ever
Customer service doesn't answer emails, they aren't returning calls. They always say that they are sorry for the inconvenience and that they are changing managers positions, but nothing acutely moves.
The hotel is fine, but the customers services is so bad.
June 11, 2014
Rated 1 out of 5 by Shirley5234 Not for me
Apparently historic translates to tiny rooms. Few amenities in room. Tub leaked all night. Creamer for coffee was spoiled, ruined my coffee. No vent/fan in bathroom. Had to leave to "go" rather than be embarrassed. No ipod dock. No fridge or microwave. No hot tub. Weak barely operable plumbing.$24 ti Selfpark. If this is what I get with 10000 SPG points, SPG can keep them. No Sheraton downtown for me again.
August 19, 2013
Rated 4 out of 5 by RelMan Great staff support
I recently attended a technical conference at the hotel. On the first night I noticed the iron in my room was dirty and made marks on my clothes. I left a note for housekeeping the following day, and Jessica provided a brand new iron along with a nice note hoping that the new iron met my needs. It certainly did.
May 27, 2014
Rated 4 out of 5 by Swede Comfortable and Convenient
Food was superb - all meals. Slept well with the soft pillows and comfortable bed. A smaller room, but sufficient for my needs. The water temp in the shower fluctuated too much for me...hot to cool...adjust and almost scald sometimes. Nevertheless, I enjoyed my stay. Convenient to pedestrian walkway and restaurants. Disappointed in the "game room" - seriously...it was two chess board tables and that was it.
March 7, 2013
Rated 2 out of 5 by JAL2014 Needs Improvement
The hotel staff and amenities are very good to excellent; however, the room, at apparently government rate needs improvement in two ways: 1) the bed was very uncomfortable, linens were too small. 2) when left open -- the bathroom door prevents a person from sitting straight ahead on the Toilet -- in essence one must sit sideways to fit as the door is in the way.
April 14, 2014
Rated 4 out of 5 by Trees Wonderful support from staff for lost child
Our wedding party spent the weekend of July 27th at the Denver Sheraton. Our 3 year old granddaughter got on the elevator alone and disappeared. The staff was wonderful in helping us look for her. A guest picked her up and took her to the front desk. They looked up the family and called my son.. And they asked for his ID, even though she ran to him, calling out "Daddy." We remain so impressed and thankful.
July 30, 2013
Rated 3 out of 5 by kc6533 Room Issues
In my room the remote to the TV was very hard to use. The buttons would not work and the timer was not able to be utilized. Also I could not get the room to cool off even though the thermostat was set at the temperature that I wanted. I was in the Tower room 809 and there was also a spot on the bath curtain where it appeared someone had "spit" on it. Only observable from the inside with the curtain closed.
April 17, 2013
Rated 3 out of 5 by Juanita04 First impression
The overall stay at the hotel was great. I was in town for a convention and the facilities were fantastic for the event.
However, my company sponsored the hotel key card for the event. Upon checking in, the staff member said the cards were poorly designed because they didn't have arrows on them showing which way to insert the card, not knowing that I was the one who designed them (and I would have put arrows on them had I been prompted to). I was taken aback that someone from the hotel would say something negative towards the key sponsor knowing they spent a decent amount of money on it. I asked him not to repeat his words, and was disappointed with the prior lack of courtesy.
Moving on, while the facilities at the hotel were fantastic, the toilet paper was not. I am certain they can find a cost effective brand that isn't as harsh as the one they currently use. Bring your own!
May 1, 2012
Rated 2 out of 5 by Webdog44 Consistently poor conference food
Four days of business meetings and numerous meal opportunities to rule out any anomalies. Consistently poor quality food across all breakfast, lunch, and sadly, even snack options. Hotel is OK. Location is very good. Food,...not so much. If you are looking for an average hotel in a good area and do not plan on staying here to eat, and the price is right for aforementioned criteria, then this is your hotel.
October 1, 2012
Rated 5 out of 5 by Emma Large rooms and great service
I stayed in this hotel to attend a conference. My husband also attended the conference so we brought along our 7-year old. The hotel was very accommodating, the rooms were very spacious (which is great when you travel as a family) and the service was very good. We also found very convenient the hotel restaurants (Yardhouse and the Irish Pub) and Peet's coffee house, which were all great. Great experience.
May 22, 2013
Rated 4 out of 5 by cc123 Great location, but some maintenance issues
The fantastic location was by far the biggest draw for the hotel. Rooms were comfortable and clean. My primary gripe is that there were maintenance issues in the bathroom that had to be reported on two successive days before they were repaired. Similarly, the soda machine on our floor did not work throughout our stay.
The hotel could definitely use more quick options for food, particularly in the morning.
September 18, 2012
Rated 1 out of 5 by Greg Check-in/out inconvenience
At check-in, I was given keys to my room 3 times, each one unable to unlock the room. Finally security guard had to open the door, only to find that it was occupied.
At check-out, there was no system for standing in line for the next agent. You should have a single line which feeds to the next available agent, instead of allowing people walk up randomly.
Also, the room temperature was not maintained well.
February 28, 2013