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Rated 3.2 out of 5 by 491 reviewers.
Rated 3 out of 5 by The hotel has good location It is next to international market place so very convenient. We would like to stay at beachfront though the next time we visit HI. February 13, 2013
Rated 4 out of 5 by Honorable hotel The manager and staff made my latest stay a very comfortable stay even with my busy business schedule while staying at the hotel. October 22, 2012
Rated 3 out of 5 by Hotel is worn My reserved room type was not available upon arrival and the hotel was full. I was disappointed especially as a platinum member. November 6, 2012
Rated 5 out of 5 by Best kept secret on Waikiki The location and access was matched by the great room with an ocean front balcony overlooking Waikiki and downtown. Great value. November 16, 2012
Rated 4 out of 5 by great location!! Sheraton Princess Kaiulani is wonderful location!!!! Everything is just out of the hotel..it's comfortable and satisfied.. September 9, 2013
Rated 4 out of 5 by This is our hotel of choice Whenever we are in Waikiki we choose Sheraton PK for our stay. The staff is always very friendly and accomodating! November 4, 2013
Rated 4 out of 5 by Mostly good stay at the Princess Kaiulani large king size bed is comfortable with nice ocean views. Only drawbacks are the thin walls and old tiling in the bathroom January 13, 2013
Rated 4 out of 5 by Good hotel, great location The hotel was a nice place to stay for a few days in Honolulu. The rooms were a bit dated but well maintained and clean. August 29, 2013
Rated 4 out of 5 by Nice hotel nice hotel - i would stay there again. The staff could be a little bit more cheerful. The pool staff was excellent! December 12, 2012
Rated 4 out of 5 by location The hotel is in a wonderful location and the staff have/give ALOHA. Rooms are small and noisy. Good vacation value. December 2, 2012
Rated 5 out of 5 by Great Incredible location, great beds and bedding, and a helpful and friendly staff. Excellent hotel for the price paid. June 25, 2012
Rated 5 out of 5 by Best location and great service This hotel has a great location in teh center of Waikiki. All the employees aprovide great service with a smile. February 19, 2013
Rated 4 out of 5 by Excellent Customer Service The staff at the Princess Kaiulani are always helpful and extremely nice. They make this hotel worth the stay!! April 20, 2013
Rated 1 out of 5 by Business Travels Avoid This Hotel I stay in hotels over 100 nights per year and travel to Hawaii every 6 weeks for work.This hotel was recommended to me as suitable for a business traveler. Upon my arrival to the room on what was supposed to be the renovated tower I discovered that there was little or no usable desk space and no chair in the room. My laptop had to share a small space with the TV and coffee service (which went on the floor). Waiting 30 minutes after calling Guest Services an arm chair that looked from the 60s was brought up. It was unsuitable (too low) to sit in and work effectively at what little space on the desk. The room had very little sound proofing. I heard everything in the hallway and everything from outside even with my sliding glass door shut. The garbage trucks were very loud each morning. The food was marginal at best and the service was average. I did appreciate the check in/out as that was very quick and this was one of the few hotels that emailed me by charges immediately upon request. The comfort of the bed was a plus and that the resort charge included parking and internet and was a lot less expensive that other local hotels. I don't think I will be staying her eagain. July 3, 2012
Rated 5 out of 5 by Mahalo Nui!....To the professional Staff!!!! The entire staff - From the Front Desk, Bell Desk to the maids......professionalism with the touch of ALOHA! July 1, 2013
Rated 4 out of 5 by Great deal Lovely setting, friendly and efficient staff, great location for in and out with ease, great bedding. January 27, 2013
Rated 2 out of 5 by Needs to be renovated The hotel looks kind of old. It needs remodeling and new carpet. The bathroom smells like a sewer. July 25, 2013
Rated 4 out of 5 by hollywood i found the hotels location wonderful for our needs everyone was friendly and show was great !!!! October 12, 2012
Rated 4 out of 5 by Rooms and flooring need improvement Vents in bathroom are covered with dust and debris. Sink has a smell. Bath tub drain was clogged. January 31, 2013
Rated 4 out of 5 by Excellent location for the price! This hotel is a a great location for the value, very close to the beach, market, food and shops! December 28, 2012
Rated 2 out of 5 by disappointed place is very old and in need of major overhaul. By far the worst Sheraton we've stayed at ! February 17, 2013
Rated 4 out of 5 by check in upon checking in, room that was assigned was not ready and had to be assigned another room. November 25, 2012
Rated 4 out of 5 by This Hotel has great features A swarm of termites interrupted on night of my stay. Very annoying. Otherwise "Perfecto"! October 15, 2012
Rated 4 out of 5 by housekeeping very helpful, when i called front desk to have extra blankets, they came right away. September 17, 2012
Rated 2 out of 5 by This hotel needs improvement The service was need improvement from the front desk and also the F & B service... June 23, 2012
Rated 3 out of 5 by needs improvement very noisy. took 2 days to sort out air conditioning. for the price not great. September 21, 2012
Rated 5 out of 5 by Home Away from Home The staff takes the time to know you and makes you feel like a family friend. February 27, 2013
Rated 1 out of 5 by Nothing what described HORRIBLE I gave this hotel and 1 for location that was the only thing good about this hotel!! Just stayed there last 2 days of my 2 week vacation in hawaii. Cant check in til 3pm and than the line was so long it took an hour to check in than 30 mins to get my bags brought up. They told me they upgraded my room instead it was worse. They put me on the street ocean side that had a nice view but even being on the 27th floor the noise was horrible!!! The wind was so loud whipping thru there we couldnt sleep. The room pictures onlines are nothing like the rooms besides they had 2 beds they are very outdated. The worst part as we are packing up to check out i look under the bed like i always do having children and toys that get lost. There was 5 YES 5 pairs of stripper heals under my bed. I wanted to vomit especially since the night before we saw 2 (ladies of the night) hanging out right in front of the hotel. My question is how many times has the room supposively been cleaned and nobody seen the shoes. It is not worth the money they charge pay a lil more for better hotels!!! Stayed at AMAZING the biggest part of my trip but wont let me post the names do to them being competitiors whatever. dont waste your money HERE!! July 10, 2012
Rated 3 out of 5 by Average Hotel As a Starwood preferred guest, I was expecting more staying at the Sheraton. June 8, 2012
Rated 3 out of 5 by MG13 Our room was showing wear and tear. It was in need of a serious face lift. February 4, 2013
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