Rated 3 out of 5 by rocketman Great customer service
The front desk people were great VERY friendly along with one of the bell desk person he was great. Virginia who was the cleaning lady did an outstanding job in our rooms making them look good.
March 17, 2013
Rated 2 out of 5 by Nuts Was ok
Very noisy room at back of hotel. So a disturbed sleep. Hotel in wing was very tired. Staff were very nice to deal with. Disappointed not what I expected. Pool only open for short hours as well
April 3, 2013
Rated 2 out of 5 by RegFlyer Needs to be refurbushed
old and dated. Pool is at a weird location and very small. The front desk is to slow and can't handle the size.
May 7, 2014
Rated 2 out of 5 by POOLE location, location, location
STAY AT THIS HOTEL IF YOUR GOAL IS TO BE NEAR THE BEACH AND DUTY FREE AND BOUTIQUE SHOPPING. CUSTOMER SERVICE AT THIS LOCATION IS POOR AND SUB-STANDARD BY SHERATON AND HAWAIIAN STANDARDS.
September 9, 2013
Rated 4 out of 5 by brudda1 Excellent Poolside Service
Poolside cocktail service was provided by our server Angie. She was considerate, fast, and friendly. She was always trying to exceed our needs while we were spending the day at the pool.
July 20, 2012
Rated 2 out of 5 by mrbb Check in
The check in experience couldn't have been worse.
Was moved from room to occupied room.
The experience should not have happened to anyone much less a repeat customer for over ten years
October 2, 2012
Rated 1 out of 5 by jrjr353 Misleading SPG Property
In desperate need of renovations or perhaps SPG should sell and stick with SW, Surfrider and RH. I am a huge fan of SPG yet this was the worst property I have stayed in since 2011.
December 3, 2013
Rated 1 out of 5 by MrLong The Hotel That Sheraton Forgot
My expectatiions were high when I initially booked my room. This was based upon the fact that it was a Shearton hotel. These expectattions were dashed once I actually got to my room. The furniture was old and outdated, as was the carpenting in the rooms and the hallways. The wallpaper was starting to peel in certain spots and my wife wanted to try and find a room at a different hotel. We decided that it would be at a disadvantage because it was so late in the day. We turned on the TV which automatically went to the Sheraton channel. Every Sheraton location that it showed was the type of room that we were expexting from a Sheraton hotel, clean, bright with updated amenities. The Princess Kaiulani, although historic in its foundation needs serious work done immediately. From the balconies that had dirty walls and in some spots crumbling facades to the parking garage which seem to have converted the elevator to a barber shop, this hotel is an embraasment to the Sheraton name. We later took a walk alomg Waikiki and ended up at the Sheraton Waikiki and the difference was way beyond night and day. Never again.
January 14, 2013
Rated 4 out of 5 by MojoPotato Awesome ocean views
Our room(s) were on the 10th floor - a nice upgrade for my dad's 70 Bday. The only drawback was the comedy club one floor above whcih we could clearly hear - it started at 9pm!
September 25, 2012
Rated 4 out of 5 by sam55 nice time in Hawaii
good things ,service ,room ,reception disic ,food
need to improve :need place in the beach not just a towel and chair,need more varieties in the bufffet breakfast and dinner,
January 5, 2013
Rated 2 out of 5 by Nickki this hotel is located in the center of everything
Hrllo Mr. Orr
Our stay was not what we had pictured in our minds and the staff didn't make it any better either. I think i will call your office to discuss in details.
June 19, 2013
Rated 5 out of 5 by Soldier Outstanding stay
We had a great time in Hawaii, which was complimented with an outstanding stay at the Sheraton Princess Kaiulani; great location, restaurant and an outstanding staff.
March 18, 2013
Rated 3 out of 5 by Bill Looking Old
I like staying at Princess Kaiulani Hotel due to its location and have stayed there several times over the years, but it's time for the hotel to get a full makeover.
May 16, 2013
Rated 2 out of 5 by Zeus01 Hotel was below expectations
We were very dissaponted with the cleanliness of our room especially when we found used cleaning cloths and our bath waste water was not running off in our bath tub.
April 7, 2013
Rated 4 out of 5��by Patty310 Our Stay was awesome!!
The staff was great... the breakfast buffett awesome and free hula & lei making classes are very Hawaii'an hospitality. We loved our stay at the Sheraton PK!
September 25, 2012
Rated 1 out of 5 by Laura35 Needs Complete Renovation
Room was in need of complete gut rehab. Very dated and worn. Checkout time of 11am is very early. City room too loud w/ street performers across street.
December 9, 2013
Rated 5 out of 5 Great Hotel/Great Staff/Great Experience
The staff was extremely friendly and helpful. The rooms were clean and the bed very comfortable. I would return to this hotel any time I return to Oahu.
July 16, 2012
Rated 3 out of 5 by black1e Hotel has good location
Hotel has a perfect location right near the beach and International Market Place, and has a nice pool but rooms are old and could all stand remodeling!
August 7, 2012
Rated 1 out of 5 by Scott212121 Tired property
This property is severely in need of a remodel. Rooms are very average, very worn, small bathrooms in bad shape, hallways and elevators very old.
December 2, 2013
Rated 3 out of 5 by Trvldeb Convenient Location
For a reasonable rate very close to Waikiki Beach, this is a good value. My only issue was too much city noise. The rooms are not sound proof.
November 18, 2013
Rated 5 out of 5 by Ethan1117 This hotel is walking distance
This hotel is centrally located to shops and restaurants. I especially like that it's right around the corner from the international market.
August 6, 2013
Rated 2 out of 5 by Taxchic22 Sheraton Princess Kaiulani
The rooms are very well worn and the faucets and bathtub spouts are always dripping water. The plumbing needs to be replaced in all rooms.
May 20, 2013
Rated 1 out of 5 by Arwest The Most Outdated Hotel I've stayed at in Hawaii
The Hotel is like stepping back to 1970. As an Elite SPG member you are offered nothing to make you want to stay at this hotel ever again.
April 25, 2013
Rated 4 out of 5 by RegMerc Spring Break Vacation
Very Good hotel. I enjoyed my stay. Clean room and fair prices. I would definitely recommend this hotel to any of my friends and family.
March 31, 2013
Rated 5 out of 5 by Jaimeyalex1 Nice Hotel
I got an excellent rate with parking included, I had a lot of fun time staff members were super helpful. I would dedinetly go again.
November 13, 2012
Rated 3 out of 5 by Bonnie8 The bathrooms are well worn :( Our room had a bath tub :)
Rooms are not clean.
The side of the bath tub, very dirty.
Light switch covers very very dirty.
Some mold evident in the bathroom.
November 23, 2013
Rated 3 out of 5 by EvelynT The hotel has good location
It is next to international market place so very convenient. We would like to stay at beachfront though the next time we visit HI.
February 13, 2013
Rated 4 out of 5 by LABusinessman Honorable hotel
The manager and staff made my latest stay a very comfortable stay even with my busy business schedule while staying at the hotel.
October 22, 2012
Rated 3 out of 5 by ridr Hotel is worn
My reserved room type was not available upon arrival and the hotel was full. I was disappointed especially as a platinum member.
November 6, 2012
Rated 5 out of 5 by Davy Best kept secret on Waikiki
The location and access was matched by the great room with an ocean front balcony overlooking Waikiki and downtown. Great value.
November 16, 2012