Rated 4 out of 5 by BTRe Convenient
This hotel was very nice, clean, had easy access 405/90, downtown and shopping areas adequate parking. The staff was top of the line and very efficient. Shuttle service was very good. Local hotel and the two adjacent restaurants were very good and reasonably priced. I would definitely recommend this hotel and it will be my first choice for my next stay in Bellevue
December 9, 2013
Rated 5 out of 5 by SunPerson137 Great Hotel
We had a wonderful experience in Seattle staying at the Sheraton. The young man who checked us in couldn't have been more accommodating. He was able to fulfill the hope that my brother's room could be connected with mine. The hotel was walking distance from the airport shuttle and their in great shopping and restaurants close by. I would certainly go there again!
November 18, 2013
Rated 5 out of 5 by JoeySD Will Stay Here Every Trip to Seattle!
We stay with Starwood Properties often and I must say this was one of our best experiences! Staff was friendly, the lounge/restaurant was awesome, the room was great, can't think of one thing I would change! Well a whirlpool in the gym/pool area would be nice ;-) Keep up the hard work, see you next time we are in the area!
August 19, 2014
Rated 5 out of 5 by Ling01 Convenient Location, Excellent Service
As a Platinum SPG member, the staff made me feel very welcome and valued. The Club Lounge is an excellent way to start the day with a healthy breakfast. The room was very comfortable and the check-in/check-out process was very quick and efficient. Overall, a wonderful stay. I will certainly return to this hotel next time I am in Seattle.
July 27, 2014
Rated 4 out of 5 by OPKS Overall, Pleased
In general i was pleased with my stay. The room had a nice view, staff was very pleasent, and i was generally comfortable throughout. I however have a few complaints about the fitness center. For instance, a notable number of cardio machines were out of order throughout the duration of my stay (which caused problems on select mornings when the gym was busy).
February 16, 2014
Rated 5 out of 5 by tourists5 Great facility
This hotel had everything we were looking for, great location, walking distance to everything including the light rail to sea tac. Staff was ver helpful and knowledgeable. If your looking for a centrally located hotel this would be my choice. The only negative was the wifi was not included in the rate. I would definitely recommend.
August 2, 2014
Rated 5 out of 5 by Marilyn77 A Perfect Choice
I am unable to think of a single negative comment re your hotel. The soundproof rooms are spacious and elegantly furnished. Especially appreciated the two reading chairs by the huge expanse of window, and the comfortable beds. Great shower head, and deep bathbub. The location is perfect for all the in-town restaurants we like to frequent, and sights to see.
September 13, 2012
Rated 3 out of 5 by galllery why?
We were booked into a king size bed and walked into a room with two small beds, both rooms
hour and a half after being in room was shooked by housekeeping walking into room with out knocking our any warning.
placed no clean on door and housekeeping cleaned anyway.
ordered meal with fruit and fruit was green and one very small slice of it also
January 22, 2014
Rated 5 out of 5 by Sandon great hotel
Our stay at this hotel was great. The location was perfect, the rooms were clean and bright. The pool access was far away if your not in the same tower. The lobby/lounge area gets really crowded with the working business travelers staying at the hotel. The quick snack/grille was convienent also. I would definitely stay at this hotel again and recommend it.
September 24, 2012
Rated 4 out of 5 by Highdesert Excellent service and friendly staff
Overall the service at this hotel was excellent. The servers in the bar and restaurant were particularly top notch, friendly and professional. I only met one surly staff member my whole stay, and that, unfortunately, was the very unpleasant young woman at check in, so she made a pretty terrible first impression of the place. But otherwise, it was all good.
January 8, 2013
Rated 5 out of 5 by Carlr48 this hotel is comfortable and centrally located
this hotel is comfortable, accommodating for large conferences and is centrally located.
October 20, 2014
Rated 4 out of 5 by Bissli Average Service, good hotel
My room was clean and waiting for me when I checked in at 1:30pm. I was hoping to get access to the SPG lounge as I am an SPG member but the hotel was too booked, The attendant that checked me in was pretty aloof and standoffish.
I used the spa which was clean and had a lot of equipment. A couple of the treadmills need their video/audio function repaired.
May 2, 2013
Rated 4 out of 5 by TRVL1 Comfortable stay
Comfortable bed and quiet room, helpful staff, pleasant stay overall. Restaurant is convenient. Clean, attractive public areas.
*What could be improved is key access. The key cards de-magnetised a few times despite using precautions to keep them away from any sources or devices that would precipitate this. Inconvenient. Hopefully, this can be improved.
April 8, 2014
Rated 4 out of 5 by C321 Very comfortable but overpriced.
The room was quiet, clean and very comfortable promoting business work and rest. Furnishings were also very good. However, there are very few "extra" room amenities that don't come with a significant extra charge if they are available at all. Even Internet or house phone calls normally add significant cost to the already expensive room.
July 8, 2014
Rated 4 out of 5 by Trimmer Bathroom Imporvements
The bathrooms are very loud you can hear the person next door in the shower as if they were in your bathroom. Also, the toilet paper is so cheap that you have to use 3-4 times as much which means flushing the toilet that many times as well. The cheap parer is rough on the butt as well. You would think a nice hotel would have nice toilet paper, NOT.
April 28, 2014
Rated 2 out of 5 by Steve101999 Platinum means nothing here
I was very disappointed in recognition that I received as a platinum SPG member. I was not offered a room on a SPG floor and the room I was offered had no special amenities associated with it. Also, the food in the club lounge was horrible during both breakfast and appetizers. If I decide to stay a Starwoods member I would not chose this hotel again.
December 18, 2012
Rated 4 out of 5 by MDT1 Hotel
The hotel was fine but somewhat priecy compared to what other quality neighborhood reviews offered. If you need to conduct business, be prepared for many challenges as the Internet connection was very poor. I spent 24-40 minutes daily trying to log in, enter new IP addresses, etc. I became known to the IT staff daily. Made it a challenge to do work.
February 17, 2013
Rated 5 out of 5 by Serenity250 Serenity250
Good hotel.....excellent location. Upgraded to a Club room on check-in. Beautiful lobby. Excellent service with a smile. Club Lounge food and atmosphere was great. Room was comfortable and clean. Comfortable bed and pillows. Location couldn't be better. My wife posted on Trip Advisor. Thank you Sheraton Seattle! You are a jewel in the Emerald City!
March 1, 2014
Rated 2 out of 5 by David12345 Noise
I stayed in Room 3423 on the night of 5/27/14. There was a constant (every two - five minutes) pounding sound that came through the ceiling - - sounded like some sort of mechanically produced sound (not a person). Went on all night.
Not sure if this room is right underneath some type of equipment, But someone should consider how to fix this.
May 28, 2014
Rated 4 out of 5 by dasmaster1964 Overpriced room service
Overall I like this hotel however the room service menu is ludicrously overpriced compared to other hotels of a similar standard in major cities.By the time taxes and service charges had been applied my 3 small pieces of chicken and a lump of mashed potato with one vegetable side had come to nearly $40 - ridiculous for one course with no drinks!
December 21, 2012
Rated 4 out of 5 by danj10 custiomer service reps unresponsive at checkin
I arrived to check in at 3:00Pm and had to wait until 4:45Pm to get a room. My starwood # was not on the reservation even though I had received 2 emails prior to coming. What's wrong with this?
My mattress was beyond replacing and the pillows were worthless.
Very disappointing and not what I expect from Starwood hotels. Will not stay here again.
June 26, 2013
Rated 5 out of 5 by Gene54 I will come back
This was my first stay at this property. Really liked room 1854, and the attentiveness of your staff- in particular Mr. VanderPeet's assistant (shame on me for not remembering her name). I already made my second reservation for September 2014 and sincerely look forward to coming back, this time with my wife.
August 12, 2014
Rated 5 out of 5 by MikeSoCal Great Accommodations
The Sheraton Seattle provided an excellent location to recuperate from tiring business travel. From the moment I entered the driveway, through getting my room the staff was alert, efficient, polite and responsive to my needs.
As a Starwood Owner, I was particularly impressed with the ekevator's announcement or "Starwood Owner's Level" as the doors opened on the owner's floor. While slightly embarrassed, it did make one feel "special." By-the-way, your reservation specialists were most accommodating with getting me to that Owner's level -- thanks
The Club Lounge was also impressive, private, and well appointed. The food was great, as was the service. When my room key didn't work at first, the front desk immediately replaced it with one that did (turns out that you need to move the key slowly into the slot).
Great hotel, great service!!! Given that I'll be doing much business in the Seattle area, I look forward to returning in the near future.
May 15, 2014
Rated 4 out of 5 by Sanki Adamant staff!
The overall hotel met my minimal expectations. But I happened to check-in with a staff-in-training. He refuses to accommodate my requests. Other issue I experience was, shower had issues on a room I checked in. Didn't the hotel staff supposed to check everything in a room before open to the guests? You don't want to start your week with issues.
November 12, 2012
Rated 5 out of 5 by mattrob1 Great Place to Stay
Rooms are excellent, very comfortable beds and quiet corridors make for a good night sleep. No maids shouting down corridors or radios squarking which happens at other hotels I have stayed in so I much prefer it here.
The food is good too, and the bar staff friendly. A great place to stay for a visit to Seattle.
August 7, 2014
Rated 5 out of 5 by BusinessTraveler1014 Perfect for business stays
Beautiful hotel with a great staff. Location is perfect for downtown meetings and sight seeing. Room was very comfortable and meeting room was on 35th floor with amazing views of the city.
October 3, 2014
Rated 3 out of 5 by hht2 Needs to get train their staff to problem solve.
I seemed to have problems almost every day with this Sheraton. The hotel was nice (except the broken pool...) but the problems with the front desk were continuous. Even though most of the issues were small, no one ever said they were sorry. I was inconvenienced every time I had to go down to the desk because my key stopped working, or the wifi wanted to start charging me even though it came with my rate, or the pool was closed and no one knew where another pool to swim was (I am training for a race and needed to swim).When asking for a restaurant reservation, we were told over and over again to just eat at the hotel. The straw that broke the camel's back was the final day. I was mysteriously "checked out" of my room at 4 am. So when I went to get coffee, I was locked out. Again, no one apologized, they suggested that I forgot I checked out of my room! Ugh! There are lots of hotels in the area, so unless there is some change, I wouldn't stay here again.
June 24, 2014
Rated 4 out of 5 by MJB422 This hotel is centrally located
Generally, it is a good thing to be centrally located. For the weekend we stayed being centrally located meant being in the middle of the Torch Light Parade which complicated traffic and seemed a bit noisy. The workout facilities were good, but the pool had too much chlorine and burned my eyes. It is a bonus to have a Daily Grill in the hotel.
July 30, 2013
Rated 5 out of 5 by SP2014 Best Location and Nice Staff
Best of hotel in Downton Seattle. All Corporate and shopping blocks at walking distance.
Even for leisure stay best location.
Comfortable to reach at any location even for Upcountry locations as near to bus Stop and rail stations.
Staff was very good and cooperative from helping to arrange local travel to let me catch my flight (Running late)
February 15, 2014
Rated 5 out of 5 by smg28 Overall, great experience!
Nice rooms, very friendly staff, and couldn't ask for a better location if you're visiting Seattle. My only con is that you have to pay for wifi in the rooms. Even though free wifi is available in the lobby, it's pretty in inconvenient that there is an extra charge for the service in the rooms. Besides that, I enjoyed my experience very much!
February 17, 2013