Rated 2 out of 5 by Paul1958 This hotel's rooms were small and of poor quality.
1) Bed were old, severely dipped inot the middle.
2) Sink in bathroom had mold.
3) Staff was not inclined to take any action when the matters were reported.
December 16, 2012
Rated 5 out of 5 by scotty1 Exceptional Service from Everyone!
Great hotel, staff was very friendly and helpful; location ideal, room was so comfortable and clean. 5 stars all the way. I would stay here again for sure.
June 30, 2012
Rated 5 out of 5 by Victor46 A good experience
My visit was excellent. Everything was done efficiently by the staff and met my expectations . What else can I ask for? Thanks, it was a good experience.
August 6, 2012
Rated 4 out of 5 by BlackhawkFan254 Great Facility but Ridiculous Parking Fees
I loved everything about this hotel, EXCEPT the parking fees. The parking fees were outrageous. If you stay here, look at parking elsewhere.
October 14, 2013
Rated 4 out of 5 by Turbodaddy Location, location, location
Great location, we had some problems with staff not passing info. on to each other. But this was handled and in the end happy with the hotel overall.
August 27, 2012
Rated 2 out of 5 by Montreal Sheraton All Center
The hotel has deteriorated since the last time I stayed. Real lack of amenties present. Staff was not as helpful as I am use to. Actually didn't care
October 29, 2012
Rated 5 out of 5 by Nobody Another Stay
Good location, good property and good service.
The health/exercises room need to be improved - very very small and crowded with limited equipment.
August 19, 2012
Rated 2 out of 5 by Virtue21 club floor not worth it, poor food
The rooms on regular floors are larger and the club only has limited hours of service.
Room service was terrible food especially pizza and nachos.
February 26, 2013
Rated 3 out of 5 by Roadie59 This Hotel has good location to downtown vancouver
Good clean hotel with good location. More suited to personal travel than business travel. Modern renovation and gym is also equipped adequately.
February 10, 2013
Rated 4 out of 5 by Maestrous Noisy HVAC
Excellent property with the single exception of the noisy heating/cooling system which woke me as it turned on periodically through the night.
September 23, 2012
Rated 5 out of 5 by Anneaus Flexible and accomodating
Had a great stay at the hotel and the staff were very accomodating to help us with an extended check out to meet a late international flight
July 3, 2012
Rated 2 out of 5 by Davvidphx Overbooked
Stuck in a room smaller than my homes walk-in closet because they supposedly overbooked the hotel. Maybe you shouldn't overbook!!!
September 22, 2013
Rated 5 out of 5 by LucaM My stay
I'd like to say thank you to every one for the high quality services deliverd to me and my family during our last stay. Congratulation.
August 29, 2012
Rated 5 out of 5 by Steve9999 Excellent Hospitality
The Wall Centre Staff are very accommodating , providing me with every request i had asked.....
Thank You so Much for everything!
October 23, 2012
Rated 3 out of 5 by colorado55 Awful nights sleep
Two night stay was awaken both nights by frequent loud pounding sounds that had something to do with hotel mechanical systems.
August 10, 2013
Rated 4 out of 5 by Petronius good beds
Bed was extremely comfortable...I had a good sleep. TV is digital while reception is analog, therefore, poor quality picture.
September 18, 2012
Rated 4 out of 5 by garcon13 Parking - are you kidding me?
$38 for one over night parking charge is way too high. Disappointed at this surprise charge, but everything else was great.
July 28, 2013
Rated 5 out of 5 by Richard35 Good Location
The Hotel is modern, clean, and is in a good location. The food was excellent and the employees were helpful and friendly.
August 1, 2013
Rated 5 out of 5 by Flora7 Excellent Facilities, Location & Staff
The staff from the beginning of our stay to the very end are helpful, efficient and naturally friendly. Beautiful views.
July 28, 2013
Rated 4 out of 5 by KANA2013 Crowded elevator
The hotel was placed in a nice region, room compatible with their rates but the hotel's elevators were always crowded.
July 22, 2013
Rated 4 out of 5 by detailguest Great location; welcoming staff
Perfect location,within walking distance to Robson Street, Yaletown and Waterfront.
Welcoming and pleasant staff.
September 22, 2013
Rated 4 out of 5 by pilargm This hotel has an excellent position
The situation of the hotel is very good. You can go walking every place in the city.
December 4, 2013
Rated 2 out of 5 by HotelLover Needs improvement
Sorry about the poor review. The bed was the softest, worst bed I've experienced in what is billed as a 4 star hotel. Room was also incredibly small, but I was there for a conference and decided it wasn't worth changing rooms given I was told all the beds were the same throughout the hotel.
But to make matters worse, I discovered after returning home, three days later, I was billed for an extra day despite having checked out at noon (I was given a courtesy checkout until 12:30 PM). When I called the hotel (long distance charges from US) I was told I was charged for an extra day because my luggage was still in the room at 7:30 PM that evening which is absolutely NOT the case. I left with all of my belongings. Despite being a starwood member (therefore all my contact info was on file) I was not given the courtesy to be notified of #1 - that you thought I left luggage in the room and the #2 - i would be charged for the extra day as the result. Had you done so, this erroneous charge would not have been applied and i wouldn't have needed to take the time to follow up with the hotel and my credit card company. Won't be back again the next time I visit this magnificent city.
May 24, 2012
Rated 5 out of 5 by dan843626 Excellent stay downtown Vancouver
Hotel has a great location downtown with excellent views. Staff is very couteous and helpful. Had a great stay.
April 24, 2013
Rated 5 out of 5 by samjacklover It was awesome as usual!
The staff is just excellent! they were so nice as usual and the stay was perfect!
See you gain next year!!
August 29, 2013
Rated 5 out of 5 by WPG1 Good time
Had a great experience at the Sheraton. It's very close to al of the local activities during Gay Pride Days.
August 5, 2013
Rated 5 out of 5 by TravelingWilburys Excellent location, good staff, nice interior design
Helpful staff, boarding pass kiosk at bottom level, nice interior design in the rooms, and a cute hotel shop.
October 10, 2012
Rated 3 out of 5 by 101010 It's a shame
Staff were not very accommodating and there was no warning or notice regarding the south tower renovations.
January 3, 2013
Rated 5 out of 5 by DLW1968 very nice property in great location
I enjoyed my stay. the room was very nice and comfortable. loved that they had free wi-fi. friendly staff.
October 29, 2012
Rated 5 out of 5 by rosella2012 Location & Value
This hotel is centrally located in downtown Vancouver and in walking distance to everything you will need.
December 26, 2012