Rated 1 out of 5 by Charlene28 I would not recommend this hotel
We arrived at the hotel at 4 and the room was not ready. We were on the Concerige level and there was nothing available in the early or late evening
As a Gold member I was extremely surprised and disappointed. I and have stayed at another downtown hotel the previous 4 years for the Flower Show. I will be returning to their next year
April 1, 2014
Rated 4 out of 5 by mooseman Great Location
This hotel is in a great location, just a little of of city hall.
The hotel elevators are quick, the staff is friendly and courteous and willing to help.
The room I stayed in could have been a little cleaner. There was some kind of blue sill string (I think) on the ceiling and there was only half a roll of toilet paper left in the room.
March 3, 2014
Rated 4 out of 5 by 0705 This hotel is in a great location
First time in Philadelphia. Had a great visit.. location is great to all 4th of July activities. Woodrow from hotel security was great and very helpful.. he is a great employee
July 6, 2014
Rated 4 out of 5 by Mark Room Rating
I have chosen Sheraton for my business travel because of the cleanliness of the rooms and the great service I have always received from the staff. Unfortunately, this past experience in the Sheraton Philadelphia was less than perfect. On my second day I decided to get ice for the ice bucket. Being as I had not used it up to that point I was surprised and a little put off to see that the bucket had standing water in the bottom of it.
On my third day I found a woman's deodorant under the bed (if you check room 1117 it's probably still there). I was alone on this trip so it did not come from me.
On my last night the plastic bags for the ice bucket were never replaced from the night before.
I'm not a fan of complainers so I try not to be one but I though these issues should be brought to the attention of the management. I have always enjoyed my stay at the Sheraton hotels. I travel a lot with my work and will continue to stay at the Sheraton.
May 11, 2013
Rated 3 out of 5 by JGE123 Not quite up to par
Room was not prepared properly, used wash cloth hanging on shower rod, No regular coffee supplied just decaf and the windows are hard to see out of. Have stayed previously and same kind of issues. Travel and stay somewhere every week and normally do not write reviews but this needs your attention. Room rate and location to my work was perfect
April 12, 2013
Rated 3 out of 5 by Katy56 Conference stay
The staff was very friendly. However, the room smelled of smoke, was barely cleaned each day. Amenities were not replaced. Bathroom paper was not replaced. Had to call for all. Room service staff were extremely nice but even for berries and milk took over 45 minutes. I have stayed at many Sheratons and this was by far the most disappointing.
February 19, 2013
Rated 4 out of 5 by NanaPop family
The ice machine on our floor was broken and we reported every night. The cold water faucet leaked and we also reported. Sure hope they get these fixed.
The beverages in the concierge lounge were never cold - not sure the refrigerators worked either.
Bed was wonderfully comfortable - view was awesome and staff was very friendly and helpful
July 4, 2013
Rated 3 out of 5 by Marci Expected more from Sheraton
The hotel desperately needs to be updated. The staff was friendly, but the check in clerk forgot to ask if I had a vehicle in parking. Didn't know until I asked at checkout if my room key would allow me to leave parking. That's when I learned that parking hadn't been added to my room charge and that it was $25 for an 11 hour overnight stay.
February 22, 2013
Rated 4 out of 5 by Sharon3160 Hotel Features
First day waited for elevators took long and were over packed. Ice machine not on every floor, had to go up to 4th floor to get ice. Other wise it was a great stay.
July 6, 2014
Rated 5 out of 5 by PW982 Great Staff
We had a wonderful stay at the Sheraton this weekend. Beds are extremely comfy. The service was awesome. From the bellmen who hailed our cabs, to Nicole and Peter whose outstanding service in the lounge was appreciated, to Mary who took care of our concierge needs! These wonderful people helped to make our stay spectacular.
March 31, 2014
Rated 3 out of 5 by LisaW1234 Great location
This Sheraton is well located within walking distance from the art and science museums and great dining and shopping. There were minor issues in our room (sticky door, broken faucet) which the staff addressed immediately. The hotel is under renovation at the moment. Overall, consistent with Sheraton brand and I would stay there again.
July 15, 2013
Rated 4 out of 5 by Bon2012 Avoid the room service
The cleaning was inconsistent. I found a bottle cap on my floor upon arrival. Some days I was left hygiene products, other days was not. The room service is extremely overpriced. I paid $24 for a yogurt that would cost about fifty cents. The location is good and the view from my room was beautiful. The staff are friendly and helpful.
December 16, 2012
Rated 3 out of 5 by Rosa01 It's okay but a fire alarm went off
The hotel is kind of old or not renovated. I was in a conference and the hotel had a lot of miss-communication. Furthermore,at 5am the fire alarm went off and they kept saying" stay in the room" for 20 mins!
June 25, 2014
Rated 3 out of 5 by Jason67 Simple and clean, but no five star
The staff was friendly and helpful. Check-in and out went without any hitches. The parking was only $20 for the weekend (which was great!). And the location was central to everything. I walked to everything I wanted to go to that weekend! The room itself was not five star but it was certainly comfortable and I slept well in my bed.
December 21, 2011
Rated 5 out of 5 by KateSS Met most of my needs
I loved the bed and most of the room facilities. No way to keep AC blower from blowing into the curtain, which is inefficient. The handling of the conference was excellent. (I was only a participant.)
June 25, 2014
Rated 2 out of 5 by baytraveler7 Stuck in the 80's
This hotel is in desparate need of a renovation. I was very disappointed with this hotel and my room, which was tiny.
July 10, 2014
Rated 5 out of 5 by Purrkins Staff was very helpful
I really enjoyed my stay in Philadelphia because of the staff and my room in the hotel. when I had a problem with the constant sound of music from the room next door (which wasn't that loud just annoying when trying to sleep) the assistant manager fix it right away and gave me a coupon for breakfast for my inconvenience.
March 5, 2014
Rated 1 out of 5 by Myra Horrible Stay
After reading the reviews, I feel like I wasn't the same hotel people raved about. The front desk staff person was uninterested and gruff. I am a Starwood platinum member and there was no acknowledgement or any acknowledgment for that matter. My main complaint was the pillow that had a stain on it which looked like dried blood.
May 23, 2013
Rated 2 out of 5 by Nick23 Dated
The walls are thin and the room, lobby and club lounge are dated. Club and room amenities were limited, the shower had little pressure, and the portable refrigerator was dingy. However, the staff was great! Everyone we worked with was attentive and helpful: the front desk, club staff, door men, parking guys and cleaning staff.
March 4, 2013
Rated 2 out of 5 by mac2000 Incompetent accounting and lack of service
Watch out for their accounting errors! I stayed there and got some dry cleanings done. They double billed me and haven't dealt with the problem after a week! Besides this annoying experience, I found there is lack of service. People are not bothered to introduce what breakfast service they have or to supply the basic courtesy.
August 26, 2012
Rated 2 out of 5 by NGS2014 Not impressed
I was there the day after the fire. I understand emergencies happen and am glad no one was hurt. However, as a Gold Starwood member I would have expected advanced notice that food & beverage was limited so I could have made the choice to relocate as I was on business. When I arrived around 6pm the line to check in for SPG was long and there was only 1 person. At the restaurant after a long wait for a server I was advised that the restaurant was on limited menu. I went to the concierge who recommended a restaurant that was within walking distance. I was assured it was safe. As I exited the hotel to the right it looked desolate. I was approached by someone and felt uncomfortable so I turned in the other direction and found a place on my own that was in a more populated location. I expect better from the concierge at a Starwood property. As compensation for he inconvenience a complimentary continental breakfast was offered to guests but there were so many people from the convention that was in house that other business travelers such as my self were not able to have breakfast prior to leaving for morning appointments. Also, I had issues with the internet in my room and when I tried to call down my phone was not working and I had to use my cell phone. The list goes on. Again, I do understand that emergencies happen but expect more from a Starwood property.
July 26, 2014
Rated 4 out of 5 by March013 NO MORE FREE PARKING
Until last month this hotel routinely comped parking for SPG guests. This month I was told there is a new parking lot management company, and no more comps. No more comps = no more stays for me!
June 25, 2014
Rated 5 out of 5 by wertyuo extremely friendly housekeeping staff
Very good hotel with the most friendly housekeeping staff I've encoutnered
July 14, 2014
Rated 4 out of 5 by bsaxman Great staff, no fridge?
the front desk staff were incredible, handled everything with the best of attitudes. the room itself was clean and well furnished with one glaring exception... apparently it is considered an upgrade to get a mini-fridge in your room? lame city. but overall, nice hotel, great location, enjoyable experience, wonderful staff.
October 6, 2013
Rated 2 out of 5 by DCDC Tired and old.
Tired and old. Air vent in bathroom below counter had 1/2 inch of caked old dust. Room HVAC sooo loud it was tough to sleep. Carpet in hallways stained. Paper coffee cups and used room service trays on floor of hallways not removed for a full day. Had to ask front desk for 2nd roll of toilet paper. Time to redo this hotel.
May 19, 2013
Rated 4 out of 5 by Christy72 enjoyed hotel
We appreciate this hotel. Staff are great and we appreciate its dog friendly policies.
July 12, 2014
Rated 4 out of 5 by Jimmy4000 extras a concern
I was shocked that I would have had to pay for parking. Staff waived fee, but it seems like it would anger a lot of guests. Staff also gave me access code for internet as SPC. Once again, it was nice of staff, but maybe should have been free all along. All staff were excellent. Pool was not heated. Gym was well equipped.
August 21, 2013
Rated 3 out of 5 by dbutche Not my favorite
This was my first time staying at this hotel and the things that i picked up are just things th a t should be mentioned. Soap size is extremely small, the shower drain was very slow. Requested a frig and it was taken from one room and placed in ours. All the rooms shouldbe upgraded. All staff was very helpful and polite!
December 31, 2012
Rated 2 out of 5 by MICHAEL72 lots of thing went wrong
no upgrade for platinum at all
printer and coffee machine dont work in club lounge
give me wrong info for breakfast hours at club lounge so i missed it
TV checkout was broken and no statement delivered at night so had to line up to check out
seafood restaurant charged 15% extra for take out, never happened to me before
June 17, 2013
Rated 4 out of 5 by TravelerMay2014 Good Experience
Hotel staff is excellent. Friendly and efficient. The food was always fresh and plentiful - very good. The staff does very well with what they have, but the company needs to replace stained carpets and chairs. Housekeeping needs to be a little more critical when vacuuming.
May 16, 2014