Rated 3 out of 5 by CHI2012 Room Upgrades
I was unable to get a room with a king bed when I made my reservation. Before I arrived, I was sent an E-Mail asking if I were interested in upgrading my room. I responded, yes. When I got to the hotel, upgrades were not available. Why was ever sent the E-Mail in the first place ?
September 17, 2012
Rated 4 out of 5 by Carolynwill721 Great hotel
Stayed on the Club floor. Overall this ìs a Great hotel just noisy guest. Didn't expect that on the club floor level.
September 12, 2012
Rated 3 out of 5 by sunmoon Room was dirty
Bathroom was dirty on my arrival. Took three requests to have the hair balls removed from the bathroom floor. First being around 7 a.m., the second around 10 a.m. and the final after 4 p.m. The hallway also dirty. there were dirty q-tips on the carpet for at least 3 day as well as dirty dishes for two.
The conference rooms were freezing! My computer said the ambient temp was 58 degrees!
On a positive note, every staff member I spoke with was polite cooperative and appeared to enjoy their job. The food was good as was the presentation.
If you need to chose a 'poster child' to advertize this hotel I would choose Bob from maintance. He's a star!
September 11, 2012
Rated 5 out of 5 by shiframeir Clean and quality room with a view for a good price
Stayed here with my wife and two kids in one SPG preferred enhanced room and we were very comfortable, with a view of all the strip hotels and partial ocean/beach. AC gambling hotels are notorious for grime and general dirtyiness, so i love staying here, where they keep everything clean and fresh, and the beds are really comfortable. for the basic price they ask (or SPG points), this place is really a good vacation deal.
Location - for a convention this place is great, and it is right near the outlet shops, but it is about a 10 minute walk from the beach/boardwalk, and there are no shuttles (though u can catch the jitney for $2.25 per person) so keep that in mind. my family was able to walk it, but it could be tough on an especially hot day. tips would be to go to the steel pier at night (we walked to the boardwalk and then took a walking trolley thingy all the way down) and getting saltwater taffy with the kids and walking the boardwalk. also, the beaches further down in Ventnor City are really nice and less full, with residential parking a block away, so would suggest going down there.
amenities - free water bottles is a nice plus, always love the free starbucks coffee in the room and appreciated the mini loofa and q-tips in the bathroom. Even got the pool to ourselves at about 11am (presumably everyone was at the beach at that time), but it fills up in the afternoon.
parking was $14 a day for hotel guests in the convention center across the street.
Overall a great place to stay, we (me and the wife, plus a 4 and 5 year old) all loved it.
September 11, 2012
Rated 4 out of 5 by Jayjay1 Great Location and amenities
The rooms are pretty clean but needs to be updated a little more even tho i had the delux room and the bath sink needs to be fix makes a loud noise like horns are being blown when turned on just a little. I loved the beds which was the most important reason for taking a room. They were like sleeping on clouds. I really disliked how early the cleaning staff come around one day at 6:30 in the morning!
September 10, 2012
Rated 3 out of 5 by TravelingCy Great service and value.
This hotel is very comfortable, and the staff is very very helpful. When sttaying her, I was recovering from a fractured bone in my foot and was therefore in a boot and on crutuches. The staff was very helpful throughout my stay, and I didn't have any problems.
My only issue is that there isn't any in-room internet service here. (Or, if there is, it's not easy to find/connect to).
September 9, 2012
Rated 4 out of 5 by chrisnose indoor pool and hot tub a great plus
great staff, just had a very slight disappointment when calling earlier for an early check in, said it was ok but did not acknowledge when we were there. but no biggie.
September 8, 2012
Rated 5 out of 5 by white1965 this hotel is a great place to stay
i enjoy my stay it is a very nice hotel iam planning on coming back again the only thing i didnt like was the parking fee was to high
September 7, 2012
Rated 5 out of 5 by TLsal Very classy hotel
My family and I had a terrific stay at the Sheraton in Atlantic City. The Sheraton is one of the few high-quality locations there that are not ugly or cheesy. Everything seemed elegant and well-run. The beds were especially comfortable. We would definitely return to this property.
September 7, 2012
Rated 4 out of 5 by BklynGirl Nice Weekend Getaway
I was really impressed with this Sheraton, more so than some of the other casino hotels in Atlantic City that are also 3 star accomodations. It is about a 10-15 minute walk away from the Boardwalk/beach and right near the Tanger Outlets, so you have conveinient access to both, yet it is a much more low key hotel compared to the hotels along the Boardwalk, which I liked. I chose a Club Level room, and though my room was on the 12th floor instead of the 15th or 16th floors (which is advertised as where the Club Level rooms are located), I still enjoyed the perks of the Club Louge (evening o'dourves, bottled water/beverages, continental breakfast), which were beyond my expectations. The beds were very comfortable and the front desk staff & house keeping were prompt and courteous with my requests. My only complaints are that some of the furniture and the bathtub were a little scuffed with scratches and one of the lamp's light bulbs was burnt out, but overall, everything was clean and comfortable. I will definitely stay at the hotel again for a nice weekend getaway.
September 6, 2012
Rated 2 out of 5 by Unimpressed19 An overall unsatisfactory experience
I stayed at the Sheraton Atlantic City Convention Center Hotel and overall, I was not impressed.
When we first arrived in our room, two of the lights in the room did not work and there was a lipstick stain on the sheets. They did fix the lights the next day without us bringing it to their attention.
You could hear noises from the other room coming through the vents making it difficult to sleep since we had rather roudy neighbors.
Finally, the pool and spa was a huge disappointment. The pool was tiny and the water was clouded. There were about 15 people in the jacuzzi outside and they were packed like sardines.
The location is good, but for the quality, I would not recommend this hotel.
September 5, 2012
Rated 5 out of 5 by Elaine26 This hotel has great weddings
We had our daughters wedding at your hotel and the staff was excellent. Over 100 people stayed at the hotel that night and the rooms were clean, comfortable and pleasant, I would recommend your hotel in Atlantic City NJ to everyone.
Toms River, NJ
September 5, 2012
Rated 2 out of 5 by scruff good location
The staff is great.
However the hotel needs serious updating. I guess it's hard competing withe the casinos
September 4, 2012
Rated 2 out of 5 by mary18 Room was not up to Sheraton standards
Our room had a large red stain in the middle of the floor. there was also had a makeshift wooden box under one of the bed wheels to keep the bed from moving which stuck out enough to stub your toe as you walked by. The bed skirt had some stains and the TV reception was not great. The location and staff were good. Parking is not convenient. because you need to go through the convention center to get to the parking garage.
September 4, 2012
Rated 5 out of 5 by Ellen52 This hotel has terrific amenities.
Whenever I come to Atlantic City I stay at the Sheraton Hotel even though i have many options. I feel I get terrific value, personalized and courteous service and I love the option of the club floor and all it offers as well as the state of the art fitness center. Its proximity to the shopping and casinos is also a plus.
September 3, 2012
Rated 3 out of 5 by Ochick Mixed impressions
The front desk, everyone near the front desk, and the restaurant were wonderful. The rooms were normal and beds lovely of course. We stayed four days and had to swipe towels from the hall cart to get new ones and our room wasnt always made up (also room service apparently dlesnt take dirty dishes away). The club lounge is pretty minimal in offerings and as I had a baby with me who needs milk, when I asked for milk they were distinctly rude. during interem hours at the lounge there is only water and espresso. (No milk for coffee available..) I learned to take the milk in the morning for the cereal and store it in the rented fridge.
The pool isnt really great, but the ocean is a ten minute walk away at worst so thats nice. Overall, definitely mixed impressions, but good location and the great Sheraton beds.
September 2, 2012
Rated 5 out of 5 by Z32012 Very pleased with our stay
I was very concerned with finding a family-friendly place to stay while my family and I were vacationing in Atlantic City. I was very pleased with the Sheration and it exceeded my expectations. The distance from the hotel to the boardwalk is a short enough distance that you can walk there easily with a child. I would definitely stay there again.
August 31, 2012
Rated 3 out of 5 by MaryMoo Weekend Getaway
Upon check-in we noticed there was not enough towels and wash cloths. We were told by housekeeping that they ran out, but they would bring more. At 9:30pm we called to check...from our call it took over 1 hour to get them. The pool was very disapointing for the size of the hotel. The staff rushed us during check-in. The pillows were the best part of the room!
August 30, 2012
Rated 4 out of 5 by TravelGal Nice Family Stay
Perfect location to enjoy stay with family and convenient to shopping and casinos.
August 30, 2012
Rated 2 out of 5 by Summer12 This hotel needs a facelift
Stayed at this hotel several times and it seems basic amenities have declined over the years: customer service, clean rooms and hallways, comfortable beds. This last stay was the worst: assigned a handicap accessible room without our knowledge or request. Front desk staff slow to accommodate our request to move. Another room smelled of cigarette smoke.
August 30, 2012
Rated 1 out of 5 by Cindi372 Not SPG at all!!!!
The hotel staff is horrible and it was nasty i had to clean me own room.
August 29, 2012
Rated 4 out of 5 by Gorjus37 Pet Friendly
I understand folks have pets and some consider their pets their children, but the amount of dogs that paraded around the hotel was alarming. People that are afraid of dogs, allergic to dogs were not considered when the Sheraton Atlantic City took on the pet friendly action. How is the rooms really cleaned once the dogs leave? Their hair fibers are left behind as well as their scent. I'm not a fan of enclosed pet friendly facilities.
August 29, 2012
Rated 5 out of 5 by KathyR Sheraton Atlantic City
We were very pleased with this hotel. The staff was very nice and helpful. We loved the Miss America memorabilia in the lobby and on the second floor. My husband cannot walk and the hotel was easy for him to negotiate on his electric scooter. We also loved walking through the outlets on the way to the beach/ boardwalk.
August 28, 2012
Rated 5 out of 5 by Steve16 FIRST CLASS HOTEL
Our stay was a 3 day getaway which we always return to this Sheraton. Speedy check-in, very courteous desk agents. The room was found spotless as expected. THE BED... o what a fantastic mattress. Housekeeping staff always greeted us with a smile as we passed in the hall. The Starbucks coffee in the room is a nice touch but we would have enjoyed it more if it was DD. The complimentary computers on the 2nd floor came in handy but operated SLOW. We didn't use any F&B as we were out enjoying the town most of the day. I would definitely recommend this hotel as it always exceeds my expectations!!
August 27, 2012
Rated 5 out of 5 by rsowers8 Great Night!
We had a great night of sleep. Very comfortable room, bed, and decor. I was very impressed with the quality of room we received for the price. Thank you.
August 27, 2012
Rated 4 out of 5 by tonette convenient
if you have a conference,a very convenient hotel because its across the convention center.the walk which is the outlet is within walking distance.its further from the noise of the boardwalk.
August 26, 2012
Rated 3 out of 5 by njgrandmaof4 good non-casino location
hotel was within walking distance of boardwalk and outlet stores. Parking was expensive and not attached to hotel. Indoor pool small but fitness center well equiped. We experienced TV problems that were unresolved but did receive compensation for our inconvenience.. Room was clean and comfortable. Breakfast was only average but overpriced. I would rate this as average but because of location I would return.
August 26, 2012
Rated 3 out of 5 by kjtd0320 Disappointed - not Sheraton Standard
We were staying for the AIr Show 2012. The front desk staff were excellent and recognized my status, however going to the elevators and then my room was disapponting. I have stayed with Sheraton for my time share and SPG and they did not meet the expectations that all others have. The room smelled like cigarette and cigar smoke. The bathroom had long strands of black hair in the tub and all over the bathroom floor. Toilet under rim was not cleaned properly, We also had a socket in our room below the fire alarm that the plate was broken and had exposed wires. There was also black mold on the vents above the 2nd floor elevators and we informed the desk of it and none of this was addressed or taken care of. Very Disappointed as a frequent Sheraton Guest.
August 25, 2012
Rated 3 out of 5 by RealMoneyFantasyLeagues Decent room but hair in bathroom
The hotel is pretty decent as is the room (although a bit on the small side). Overall this is an average hotel.
Things that bothered us during our stay were:
1) Lots of hair in the bathroom (sink, shower, floor, walls). It obviously wasn't cleaned properly before we arrived. Staff did nothing about it. Had to complain to manager when leaving who did provide us with a 20% discount. We expected a room change or an immediate reclean, but desk person said they would "look into it" when we complained and nothing was done.
2) Dog barking in room across the hall for entire stay. We did not complain though, so I guess that is our fault.
3) Prices in convenience store in lobby were overpriced but I guess that was to be expected.
4) Ad for rooms says WIFI - there is NO WIFI - just a wired connection at a price - you get 2 choices (basic and premium) when you logon to the browser. Don't go BASIC it is internet at Dial-Up speeds from the 90s...premium is average standard modern speed.
Other than that, there were not a lot of great features - pillows and sheets were nice though - comfy and fluffy.
Would not likely stay here again unless the location demanded it (right next to convention center).
August 23, 2012
Rated 2 out of 5 by Nita68 Call I will tell you
The bathroom was not clean. The bed was uncomfortable and left my back and my husband back sore and tried .I went to the front desk to ask for someone to remove a previous guest belonging and no one came I had to take pictures and go to front desk again then housekeeping came to my room .They took the dirty towels and left my room.I checked behind them and still left some ones underwear int the shower .I had to call down the hallway to have them come back . I like the hotel but it was not a good experience. you
August 22, 2012