Rated 4 out of 5 by susiegd In general very happy
The rooms at the hotel are comfortable & well kept, room cleaning wasn't always on par but not too bad. The restaurant BnB was my biggest peeve. I ate there 4 times, the 1st three times I ate they my orders were wrong. I got fed up by the 3rd time after waiting half an hour & then I was presented with a salamon salad with no salamon, so in essence it took them half an hour to chop lettuce. I was assured by the manager , that my meal would not be charged but when I went to settle my bill it was on there! The food was OK but certainly wouldn't recommend it to anyone.
February 18, 2013
Rated 3 out of 5 by Marrick Club Lounge at Sheraton on Queen, Toronto
Room not great - door broken between bedroom and sitting room and room needed a major refresh.
Just a shout out to the folks in the Club Lounge who looked after us so well on June 17 - my son's pre-university grad get together was there and Blesilda Pagaoa was instrumental in making our hour in the club lounge wonderful. The other staff there that evening were so accommodating and helpful - they were awesome!
June 23, 2014
Rated 3 out of 5 by Baxter60 Room needs updating
Room needs a thorough dusting. Appears very tired and dirty. Bathroom is in need of updating - cracked paint, shower head not working well.
July 11, 2014
Rated 5 out of 5 by fieldbus Hotel has excellent, well trained staff
We almost always stay at this hotel when in downtown Toronto. The location is perfect, the ambiance is excellent, the staff are excellent and there is great shopping minutes away. Have never had a bad experience here.
July 8, 2014
Rated 3 out of 5 by THPA Issues Resolved
There were some booking/billing issues with our reservation. Happily, by the time we checked out, they were resolved. The error in our reservation, made as part of a conference (ASTM) was clearly on the part of the hotel, however their initial reluctance to accept responsibility for the error caused unneeded frustration on my part.
Food service was clearly overwhelmed during peak times.
June 26, 2014
Rated 1 out of 5 by Steve not clean
I stayed at Sheraton Toronto Center saturday night. The room that we stayed in was not clean. It looked like someone had splashed cola on the toilet and there was mildew in the bathroom, the windows were dirty inside and out and the bed was uncomfortable… and although I was not happy with this, it was late and one of my kids was asleep when we got in so I let it go as it took over a half hour to check in the first time.
The following morning my 1.5 year old found a jellybean on the floor (I had to take it out of his mouth), I found a couple more afterwards as well as what looked like bits of trail mix on the floor. The jellybean could have been a choking hazard, or worse it could have been medication or anything really.
May 6, 2013
Rated 5 out of 5 by rogerk Beyond our expectations for hospiitaliy
Beyond our expectations for hospitality
While guests at this property we encountered an astonishingly good customer experience…and one far from what we encountered on several visits a number of years ago. It all started with effective, efficient, and friendly check in by Myra (sorry I did not get her last name). Then a bellman that was what a bellman should be. At the Club the service provided by so many good people headed by Kelly Janes and her team including Augustine Gomes and Blesilda Pagaoa. At the room level, our housekeeper Ghenet was a role model for housekeeping personnel. Finally at checkout, the head bellman obtained an excellent conveyance for our trip to the airport and baggage assist by another of his staff.
April 29, 2012
Rated 2 out of 5 by xxxxxxxxx21 Pointers for Improvement
1. My next door neighbors smoked the first morning of my stay. I got little attention from the front desk and had to insist that they send someone to the floor to check it out. I should not have to do that.
2. One day I used the door tag to eliminate the change of towels etc for the day. As a result, NOTHING was refreshed in the room. The coffee should have been refreshed and the room should have been cleaned -- I was only eliminating towel service.
3. Conference meals sometimes contained reconstituted beef products. Some people find this a sign of poor quality.
October 22, 2012
Rated 4 out of 5 by TLTS Staff
The staff with which we dealt throughout our stay was great. They were quick to respond to any needs we had and were very polite.
July 10, 2014
Rated 5 out of 5 by Yukon Great hotel
Everything was clean an comfortable. The room service was excellent. My elevator was stuck for 15 or 20 minutes, but when it was opened security, Matthew Smith, told me and the other passenger that the hotel would send up a bottle of wine and fruit and cheese plate to our rooms. It was a very nice gesture and greatly appreciated!
June 30, 2014
Rated 2 out of 5 by Ponsuke Lack of hospitality
I stayed twice in this hotel and both experiences were disappointing. First, the staff at the reception tend not to focus by seeing other people or places. Surprisingly it happened both times when I checked in. I am wondering they have been trained to behave like that?! Second, despite my plutinum status, the room was standard again both times although being on the high floor. I doubt changing rooms upfloors is enough to be recognised to be plutinum compared to the upgrade received in other SPG hotels including Sheraton. The bottom line is that their hospitality is far from satisfactory. The location is the only advantage I can find. If you have a car or do not mind using a taxi, I definitely recommend to find other hotels.
June 16, 2013
Rated 1 out of 5 by BT1985 Over charged me and scratched my car
I never usually don't write reviews but after my most recent stay at the Sheraton Ctr., Toronto I felt obligated to
First of all my friends and I were there for a bachelor party and I had booked us two rooms for the event I told them to make sure the both rooms next each other and if not on the same floor when I went to go get my rooms they were six floors apart and there's nothing that they could do
Moreover when I went to go check out there were extra charges that they had on my invoice that I knew nothing about.
It was not until I had to argue with the attendant downstairs that I had those charges reduced. My room was also extremely small for the amount I had paid something close to $500 each night per room. The rooms I had were 4140 and 3646. I received complaints and was threatened $500 fine for playing music at only 10:00 PM. Finally when I did leave to pick up my car from the valet which charged me $50 per car for the night I noticed a scratch I was not there before we checked. In. and it also I looked as if someone had tried to smudge the scratch. This was one of my worst hotel experiences period.
July 8, 2014
Rated 3 out of 5 by NYSojourner Sheraton Centre Toronto Hotel
I have stayed at this hotel extensively for the past several months for business, it's like my second home. The hotel is conveniently located in close proximity to shopping and many local attractions like the CN Tower. The staff is always wonderful. If you visit the Club Lounge on the 43rd Floor and you need anything Blesilda will go out of her way to help you. Myra, The Front Desk Manager like Blesilda also loves helping people. I thank them both for all the help they have given me whenever I have an issue which is not very often.
April 28, 2014
Rated 3 out of 5 by TaggiCH Noise at midnight! - awaiting refund
I had booked 2 rooms for the nights from 5.-7.July 2012.
Around 2345 in the evening powerdrilling and building near our rooms started, lasted for more than an hour and made sleeping impossible. So after about 30 minutes I had called reception in order to complain and was offered an apology. I insisted and demanded a refund for our rooms which was agreed to by the night financial manager (?). But upon check-out the refund was only applied to one room (957) and not to the other (959) as well...
I accept that sometimes rebuilding needs to be done, but NEVER ever in my 35 years of travel has this happened around midnight!
And then I would expect of a hotel of this renommée (?!), to handle complaints more effciently and completly.
July 11, 2012
Rated 2 out of 5 by Andyf1235 Not great
Lost reservation but Sheraton Corp had it
July 11, 2014
Rated 3 out of 5 by localguest114 not a quiet night!
checked in about 10:00pm and requested additional bath towels, stayed in room 697, I was staying as a single female on a reduced rate because my husband is currently undergoing chemo at Princess Margaret Hospital, I was assigned a room at the very end of the hallway beside the stairwell, would have not been my first choice but I didn't ask before taking the key. Arrived in the room, windows did not open as stated on the website, all windows have just been replaced I was told, maybe they could update the website. Not always concerned about opening the window but after spending so much time in the hospital for several days fresh air became a priority and I had hoped to relax in the room with room service and a drink by the window. Not meant to be I guess so I went to the BnB Bistro and had a meal and inquired about going out the pool area to sit outside. I was told the pool area was closed and no access at night. I found an outdoor garden area and the waitress put my drink in a coffee cup so I could take it outside - it was nice to sit outside and that was the best part of my stay. I came back to the room after 12:00 midnight and all I could hear was a screaming kid - if I hadn't heard the kid screaming in the lobby while I was eating dinner, I might have called the police thinking the child was being abused - screaming like I have never heard before and they were on the opposite side of the elevators, more that 20 rooms between us. No fault of the hotel, just bad parenting for not getting the child settled.
Went back to the room for the night, no extra towels yet and found that the metal cover (for a water shut off tap I think) has completely fallen apart and was sitting on the floor in pieces, clean towels hanging very close to the dirty shut off tap. Toilet kept running after flushing and didn't seem to quit all night. Also heard some buzzing sound coming from the room entrance area, turned off all lights and the a/c but buzzing continued all night - too wiped out to even complain so just put up with it but didn't sleep very well despite a comfortable bed. I have more reservations for this hotel but not really sure if I will keep them. I appreciate the discounted rate but not at the expense of a nights sleep when really needed.
July 19, 2014
Rated 4 out of 5 by Nyckname My Stay
Great location in heart of Toronto
July 11, 2014
Rated 2 out of 5 by Jbattle2 Not Getting Better
I have stayed here on several occasions over the last 10 years. I find it a little more disappointing each time. The rooms are getting tired, they need sprucing up and modernizing. I like the location of this hotel, the office I visit is across the road, but I find it rather noisy, not due to guests but more due to ambient noise.
A small group of us had drinks in the Hotel's Bistro, the service was poor and aloof (this is not the first time that has happened), the wine and beer list limited and uninspired. Check in staff are always great, I once emailed the manager to compliment a couple of helpful staff but never heard back. Guess the staff don't need to hear compliments from customers?
There are better choices for hotels in the area I feel. Hard to beat the location though.
May 17, 2014
Rated 2 out of 5 by Travellinglady Enjoyed my stay but ...
I am always happy to be at the Sheraton Centre Toronto Hotel. I love the room decor, I love the view of Toronto and I love the pool. Unfortunately this time my room was dusty, to the point when ever I put sopmething down there were fingerprints in the dust. The bathroom also was not cleaned properly, cleaning solution was still visible on the sink and taps. I also found when I called for service I was on hold extremely long periods of time, up to 10 minutes. Not a good system for getting customer service needs addressed in a timely manner, very frustrating.
January 24, 2013
Rated 2 out of 5 by MG1956 My stay this weekend
When I arrived there was a very long line up . 5 30 on Friday Feb 7th 2013.Check in was fine .
When I got to the 15th floor I noticed that there was a smell in the hallway.
Sort of like old clothes or a home where the people do not clean regularly.Not pleasant and made me wonder about the sanitary conditions . My room had stains on the carpet and showed a lot of wear and tear. the closet smelled as well needs a good cleaning with disinfectant The office chair was stained and dirty there was a hole in the wall near the toilet overall I did not enjoy my stay.
February 11, 2013
Rated 3 out of 5 by HarriFox unreliable service
We asked the concierge in the morning to book a limo to the airport at 17.00. We had to wait 30 mins for the car and the traffic was terrible. There were no good explanations from the concierge as to why the car was not there on time (it was obviously someone else's fault). It is clear that the hotel does not have a good relationship with a car service company which given the number of guests you have is unbelievable. If a guest can't rely on a hotel to book a car on time to the airport then the hotel is not suitable for business travelers. This created a very stressful end to our trip, we did not want to miss 3 international flights! We also saw that the driver gave a "backhander" to the doorman, which is not very professional.
December 6, 2013
Rated 2 out of 5 by Klivignstone1981 Needs Some Improvement
For starters, the location was great!! Walking distance to Eaton's Centre, Younge Street, and many great restaurants.
The staff were really great on check in, I did not have much interaction with any staff other than upon arrival.
My room was fairly average, king size bed, great pillows, however, I could not sleep. The room was pretty warm, even at night. I tried adjusting the AC, but it did not seem to make a difference.
The biggest issue I had was the cleanliness. The glasses in my room were dusty, there was dust on the desk, and dresser/TV stand, I found garbage under my bed from previous guests, and there was a half used bottle of hotel shampoo left open on the counter in my bathroom, I brought my own, and did not use the hotels, so I am unsure why that was there.
To say the least, I was pretty disappointed with the condition of my room. I expect for a hotel in this price range to have higher standards.
June 23, 2014
Rated 3 out of 5 by sandhail smokers disturbing
I always enjoy my visits at this hotel. However the convention clients they had this time were rude and selfish. There are atleast 3 large clearly marked non smoking signs and yet there was a sea of people smoking everytime we were entering or leaving the front entrance. Nothing was done about this and the experience was horrible. Management needs to be more aggressive when it comes to this issue. It's easier to politely ask 25 people to move then annoy the 100's of clients who do not appreciate smoke in their face while trying to have a relaxing holiday.
March 25, 2013
Rated 5 out of 5 by JennyGayle Centre of it all
This hotel has everything one would need whether staying for business or pleasure. The accommodations are clean, comfortable and spacious. The indoor/outdoor pool and hot tub are a great way to unwind after a long day of work or shopping (the Eaton Centre is just moments away!) and the fitness centre is a great way to keep up with routine when away from home.
The hotel restaurant has great food and service - in fact every staff member encountered was courteous, helpful and always had a smile on their face.
I will be staying at the Sheraton Centre again!
April 22, 2012
Rated 3 out of 5 by AkaEm Feb 2014
Stayed here while in town for work.
The valet was full and had to park under ground. Underground parking was not well labeled as to which direction the hotel was.
The bathroom in the room was quite small.
Only had one outlet at the desk and one plug in the bathroom so it is challenging when I have 4 pieces of electronics that need to be charged overnight.
Room was otherwise clean and well stocked.
The restaurant across from the lobby, B&B had very slow service for drinks in the evening, they served larger parties first and we had to wave or go get our server to order more drinks.
Checked baggage doesn't allow coats, you have to pay extra to check your coat at the coat check one level down.
Great location, short walk to the Eatons Center.
March 2, 2014
Rated 4 out of 5 by Steve971 UK visitor in Toronto
Stayed for a week. Great central location for all the essential places to visit. Foyer/Lobby was impressive but the décor of the hallways on each floor was a dull beige everywhere and looked dated. Rooms were clean and very comfortable. The bathroom was tired but clean and functional. Help desk staff were really helpful in choosing the best options for places to visit. Even purchased a few tickets from there to save time. Food at the BnB restaurant was great quality and service was quick. All in all, a great experience and would recommend to anyone else.
August 21, 2013
Rated 3 out of 5 by coqui10462 Hotel is in Ideal Location
Only a handful of issues with my stay and the first was the smell. Most hotel's today are a non-smoking property but upon getting off the elevator I promptly asked the Bellman if this was a non-smoking floor due to smell and he said he was going to get someone to address the issue but the smell persisted during our stay. The other issue is one that many hotels have which is the Satellite Service, not a big deal when traveling alone but you have children its a pain when the signal goes in and out and in this property you can barely watch the TV. As for the service, the restaurant was a pleasant experience and so was the Bell Staff. The Front Desk really was nice but failed to offer me any details regarding the property or the area.
September 9, 2012
Rated 5 out of 5 by Jackie35 Sheraton hotel has a great layout with a waterfall and trees.
Very nice hotel, in a great location, with all the amenities you will need.
October 24, 2012
Rated 3 out of 5 by dozer2015 dave hewitt
A/C not adjustable
No free internet in Room
TV slow to respond
Good shower .
July 9, 2014
Rated 1 out of 5 by Rickgeez Rude Staff at Sheraton Centre Toronto
Apparently there was a noise complaint about my room - but instead of getting a courtesy phone call to bring it to my attention, the Security Officer came up to my room armed with 3 other guards and threatened to throw me out and call the Toronto police. When I asked why they didn't call to warn me first or bring it to my attention, he pretty much told me to shut up and let him speak. Granted, being noisy is unacceptable, but there is a much better approach that could have been taken to address the matter. I'm a SPG Lifetime Gold member and I have never had this experience before at any other properties. I believe that no matter the situation, people should be treated with respect, especially when they are paying to patronize your establishment. The tone and level of engagement I experienced with the Security Officer is indescribable beyond what I wrote above, but I sincerely hope that the Sheraton will advise its staff to treat guests with respect and courtesy even in adversarial situations - I try to do the same as a guest at your hotels even in difficult situations.
July 4, 2014